ITSM Program Office

{Webinar Tag}

Your First Process and Beyond

An ITSM Program usually starts with the ‘Service Desk’ and ‘Incident Management’. While that’s a great start, the real benefits come when you move beyond your first process and introduce ITSM as the foundation for extraordinary service delivery. You will learn: A brief history of Service Management and its underlying benefits The “down and dirty” […]
The Value of an ITSM Program Office

Learn about: Setting standards for process design and documentation How to lead the ITSM tool selection Standardization and integration Defining functional specifications for tool implementation Developing metrics and reporting Leading continual service improvement efforts Assisting the business with the development of processes and procedures How to set up governance for the processes and take corrective […]