2014 ITSM Industry Survey Results
What drove the ITSM World in 2014? Learn about the state of ITSM, key findings, top trends and opportunities for the ITSM community. Over the last 9 years we have seen the rise of SaaS, the growth of ITIL®, and increased management support for IT Service Management as a whole, but there are still some challenges to be overcome. So […]
