ITSM
{Webinar Tag}
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User Story Mapping: A Process-driven Approach
User stories are the building blocks to successful product design and implementation. Often there is a disconnect between the technical implementations and the desired business outcomes. This disconnect leads to waste, rework, and poor customer satisfaction This webinar will walk you through an innovative approach to map your user stories to your actual business processes. […]
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Process-Driven User Stories
In this webinar, we introduce the concept of Process-Driven User Stories and why this is a much better approach to requirements gathering to drive Digital Transformation. Contents Include: A definition of Digital Transformation Why do Digital Transformations fail The gap between Business Objectives and Technical Implementation The step by step approach to creating Process-Driven User […]
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ITSM Governance in the World of Cloud Computing
Governing your ITSM program is a daunting challenge in today’s complex IT environment. It becomes even more challenging when you don’t control all the moving parts. IT organizations are increasingly turning to Software as a Service (SaaS), Infrastructure as a Service (IaaS) and a myriad of other cloud-based options in order to deliver services to […]
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Your First Process and Beyond
An ITSM Program usually starts with the ‘Service Desk’ and ‘Incident Management’. While that’s a great start, the real benefits come when you move beyond your first process and introduce ITSM as the foundation for extraordinary service delivery. You will learn: A brief history of Service Management and its underlying benefits The “down and dirty” […]
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Applying ITSM to Higher Education
ITSM can be applied across many different areas from healthcare, government, private business as well as Higher Education. This panel discussion will take a deep dive into how these principles are being used in at several large universities in North America. The discussion will be applicable to those just starting out on their journey and those […]
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3 Steps to ITSM Success How to Deliver Lasting Business Value
Many ITSM initiatives fail because they are unable to demonstrate value to the business. One reason for this is that ITSM is treated as a project and not a program. Join David Mainville, CEO & Co-Founder of Navvia for a 1 hour webinar on the three critical steps for embedding ITSM into your organization. Assess […]
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Navvia “Essentials” Sneak Peek
This Sneak Peek of Navvia Essentials demonstrates: – Navvia Essentials and the ITSM Program Office – The importance of clear and concise process documentation -Our simple approach to maintaining and publishing process documentation -The light weight “no training required” process portal for your end users -How to engage your users through Surveys and Tasks -Educating your users through […]
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The Value of an ITSM Program Office
Learn about: Setting standards for process design and documentation How to lead the ITSM tool selection Standardization and integration Defining functional specifications for tool implementation Developing metrics and reporting Leading continual service improvement efforts Assisting the business with the development of processes and procedures How to set up governance for the processes and take corrective […]
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7 Steps to a Successful ITSM Tool Implementation
Have you been told by your ITSM tool vendor “Don’t worry, it works out of the box.” or “No problem, we can stand it up in a week.” Has your boss said to you “Why do you need so much time to develop a process, it’s SaaS – just turn it on!” I can’t tell you […]