Process Design

Is Process Still Relevant? – A Higher Ed Perspective

Join our panel of distinguished thought leaders from Higher Ed as we discuss trends in Business Process Improvement while we answer the question:  Is process still relevant?

Simplify governance of your IT processes

Efficient and repeatable processes drive a company's success. Look no further than Apple®, Starbucks® or any one of the world's most respected companies for proof.

Without governance processes will ultimately fail. Take your eye off the ball and entropy takes hold leading to process failure.

Leading a Successful ITSM Tool Implementation

I've seen my share of ITSM tool implementations throughout my career in Information Technology. Unfortunately, many of them were failures!
One thing for certain, it was seldom the fault of the tool.

The Lost Art of Process Design

Out-of-the-box, Lift and Shift, Process Accelerators – these seem to be the mantras of the day when it comes to process design and implementation.

Problem is, these approaches often ignore the business and almost always lead to failure

Process vs Agility – Why not have both?

Learn how to build simple and effective processes that drive innovation.

Your First Process and Beyond

An ITSM Program usually starts with the ‘Service Desk’ and ‘Incident Management’.  While that’s a great start, the real benefits come when you move beyond your first process and introduce ITSM as the foundation for extraordinary service delivery. You will learn: A brief history of Service Management and its underlying benefits The “down and dirty” […]

4 Steps to Rapid Process Design

Have you been told by your ITSM tool vendor “Don’t worry, it works out of the box.” or “No problem, we can stand it up in a week.”?  Has your boss said to you “Why do you need so much time to develop a process, it’s SaaS – just turn it on!” I can’t tell you […]

Talking ITSM? Careful, you may just get your mouth washed out with soap!

Talking ITSM? Careful, you may just get your mouth washed out with soap! This inspiring discussion will touch on: √ Why is ITSM and ITIL “four letters” √ The key reasons why ITSM projects fail √ Selling the value of your ITSM initiative √ Practical ways to make your ITSM program a success