Tool implementation

{Webinar Tag}

7 Steps to a Successful ServiceNow Implementation

Learn how to get the most out of your ServiceNow implementation by capturing your technical requirements and aligning them with your business objectives.This avoids putting bad processes on an expensive tool saving time and money What you’ll learn: How to identify and correct gaps The importance of leveraging templates; Being inclusive and collaborative; Don’t be a […]
4 Steps to Rapid Process Design

Have you been told by your ITSM tool vendor “Don’t worry, it works out of the box.” or “No problem, we can stand it up in a week.”? Has your boss said to you “Why do you need so much time to develop a process, it’s SaaS – just turn it on!” I can’t tell you […]
Applying ITSM to Higher Education

ITSM can be applied across many different areas from healthcare, government, private business as well as Higher Education. This panel discussion will take a deep dive into how these principles are being used in at several large universities in North America. The discussion will be applicable to those just starting out on their journey and those […]
7 Steps to a Successful ITSM Tool Implementation

Have you been told by your ITSM tool vendor “Don’t worry, it works out of the box.” or “No problem, we can stand it up in a week.” Has your boss said to you “Why do you need so much time to develop a process, it’s SaaS – just turn it on!” I can’t tell you […]