Cloud Computing

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ITSM Governance in the World of Cloud Computing

Governing your ITSM program is a daunting challenge in today’s complex IT environment. It becomes even more challenging when you don’t control all the moving parts. IT organizations are increasingly turning to Software as a Service (SaaS), Infrastructure as a Service (IaaS) and a myriad of other cloud-based options in order to deliver services to […]
Governance – ITSM Meets the cloud

IT Governance can seem like a daunting challenge especially in today’s complex environment with many applications migrating to the cloud. But it doesn’t have to be! What you’ll learn: What is Governance and why is it critical to IT Service Management? What are the Service Delivery challenges presented by today’s Cloud Based offerings? What can […]
Soaring in the Cloud Computing

How can you adapt ITIL to be used in Cloud Computing Cloud computing is here and being used by organizations to allow them to be more fleet footed in time to market, and nimble in aligning to changing business needs when it comes to delivering the services to the business and its customers. From a […]
ITSM in the Cloud: A Change in the Weather

Chief Navvian David Mainville takes a closer look at how Software as a Service and Cloud Computing are impacting organizations from an IT Service Management perspective.