General

{Webinar Category}

Spring14 Sneak Peek

This webinar summarizes the new features released in Navvia in the Spring of 2014. A whole new way to draw your process flows which is faster and more intuitive New user administration with enhanced user management and password management A new ServiceNow® template library to help you accelerate implementation A new Navvia support portal giving you […]
Making Space for ITSM Webinar

Learn key tips for your ITSM Program This webinar focuses on the importance of making space for our service management programs. Space to focus, to engage and to realize the benefits.
Your First Process and Beyond

An ITSM Program usually starts with the ‘Service Desk’ and ‘Incident Management’. While that’s a great start, the real benefits come when you move beyond your first process and introduce ITSM as the foundation for extraordinary service delivery. You will learn: A brief history of Service Management and its underlying benefits The “down and dirty” […]
Social Media in the Workplace

How does social media impact the workplace? Discussion includes: • How employees use Social Media within the company to communicate, collaborate and get work done • Using Social Media to engage customers and prospects • Designing consulting services to assist clients in leveraging Social Media in ITSM process design and implementation • Augmenting Navvia’s software […]
3 Steps to ITSM Success How to Deliver Lasting Business Value

Many ITSM initiatives fail because they are unable to demonstrate value to the business. One reason for this is that ITSM is treated as a project and not a program. Join David Mainville, CEO & Co-Founder of Navvia for a 1 hour webinar on the three critical steps for embedding ITSM into your organization. Assess […]