ITIL

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Simplify governance of your IT processes

Efficient and repeatable processes drive a company's success. Look no further than Apple®, Starbucks® or any one of the world's most respected companies for proof.
Without governance processes will ultimately fail. Take your eye off the ball and entropy takes hold leading to process failure.
Soaring in the Cloud Computing

How can you adapt ITIL to be used in Cloud Computing Cloud computing is here and being used by organizations to allow them to be more fleet footed in time to market, and nimble in aligning to changing business needs when it comes to delivering the services to the business and its customers. From a […]
Learn ITIL in 10 minutes

Ever wonder what ITIL is all about? Get a brief overview of ITIL from D’Arcy McCallum, Navvia’s Director of Education, in this short video. ITIL provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. ITIL is the most widely accepted approach to IT Service Management […]
How ITIL and ITSM supports Datacenter Migration

We held our ITOG (IT Optimization Group) conference on November 8th, 2010 in NYC. The event had a live audience and was streamed over the internet as well. We had four great presentations on different aspects of IT Service Management. This is the forth presentation in the series. Enjoy! Tom Demchak of the NYSE Euronext […]