ITSM

User Story Mapping: A Process-driven Approach

User stories are the building blocks to successful product design and implementation. Often there is a disconnect between the technical implementations and the desired business outcomes.  This disconnect leads to waste, rework, and poor customer satisfaction  This webinar will walk you through an innovative approach to map your user stories to your actual business processes. […]

Simplify governance of your IT processes

Efficient and repeatable processes drive a company's success. Look no further than Apple®, Starbucks® or any one of the world's most respected companies for proof.

Without governance processes will ultimately fail. Take your eye off the ball and entropy takes hold leading to process failure.

Leading a Successful ITSM Tool Implementation

I've seen my share of ITSM tool implementations throughout my career in Information Technology. Unfortunately, many of them were failures!
One thing for certain, it was seldom the fault of the tool.

ITSM Governance in the World of Cloud Computing

Governing your ITSM program is a daunting challenge in today’s complex IT environment. It becomes even more challenging when you don’t control all the moving parts. IT organizations are increasingly turning to Software as a Service (SaaS), Infrastructure as a Service (IaaS) and a myriad of other cloud-based options in order to deliver services to […]

2014 ITSM Industry Survey Results

What drove the ITSM World in 2014? Learn about the state of ITSM, key findings, top trends and opportunities for the ITSM community. Over the last 9 years we have seen the rise of SaaS, the growth of ITIL®, and increased management support for IT Service Management as a whole, but there are still some challenges to be overcome. So […]

Governance – ITSM Meets the cloud

IT Governance can seem like a daunting challenge especially in today’s complex environment with many applications migrating to the cloud. But it doesn’t have to be! What you’ll learn: What is Governance and why is it critical to IT Service Management? What are the Service Delivery challenges presented by today’s Cloud Based offerings? What can […]

Making Space for ITSM Webinar

Learn key tips for your ITSM Program This webinar focuses on the importance of making space for our service management programs. Space to focus, to engage and to realize the benefits.

Your First Process and Beyond

An ITSM Program usually starts with the ‘Service Desk’ and ‘Incident Management’.  While that’s a great start, the real benefits come when you move beyond your first process and introduce ITSM as the foundation for extraordinary service delivery. You will learn: A brief history of Service Management and its underlying benefits The “down and dirty” […]

2013 ITSM Industry Survey Results

Navvia launched the ITSM industry survey with the goal of assessing the state of ITSM implementations and using the results to identify key trends and opportunities for the ITSM community.  Over the last 8 years we have seen the rise of SaaS, the growth of ITIL, and increased management support for IT Service Management as […]