ITSM

Enterprise Change Management: A conversation with New York City Health + Hospitals

In this webinar, we had a very interactive discussion with Anthony Salvo, Sr. Director of Change & Release Management Operations at NYC Health & Hospitals. The discussion entered around ITIL Change Management and NYCHH's implementation of it.

Service Management Office Implementation : Lessons from Columbia University

Are you implementing or running a Service Management Office? If the answer is yes, check out our webinar on the Service Management Office implementation at Columbia University (scroll down for the video). Don’t know what a Service Management Office is? An SMO is a center of excellence responsible for the design, implementation, automation, and governance of ITSM […]

ITSM within Financial Services: Driving IT Automation and Digital Transformation

In Today’s webinar, we will be discussing how ITSM helps drive IT Automation and Digital Transformation within the Financial Services Sector.  The Financial Services Sector was one of the earliest adopters of information technology.  Today,  IT is core to virtually every service the industry offers.  As a matter of fact, the financial services sector spends […]

User Story Mapping: A Process-driven Approach

User stories are the building blocks to successful product design and implementation. Often there is a disconnect between the technical implementations and the desired business outcomes.  This disconnect leads to waste, rework, and poor customer satisfaction  This webinar will walk you through an innovative approach to map your user stories to your actual business processes. […]

Simplify governance of your IT processes

Efficient and repeatable processes drive a company's success. Look no further than Apple®, Starbucks® or any one of the world's most respected companies for proof.

Without governance processes will ultimately fail. Take your eye off the ball and entropy takes hold leading to process failure.

Leading a Successful ITSM Tool Implementation

I've seen my share of ITSM tool implementations throughout my career in Information Technology. Unfortunately, many of them were failures!
One thing for certain, it was seldom the fault of the tool.

ITSM Governance in the World of Cloud Computing

Governing your ITSM program is a daunting challenge in today’s complex IT environment. It becomes even more challenging when you don’t control all the moving parts. IT organizations are increasingly turning to Software as a Service (SaaS), Infrastructure as a Service (IaaS) and a myriad of other cloud-based options in order to deliver services to […]

2014 ITSM Industry Survey Results

What drove the ITSM World in 2014? Learn about the state of ITSM, key findings, top trends and opportunities for the ITSM community. Over the last 9 years we have seen the rise of SaaS, the growth of ITIL®, and increased management support for IT Service Management as a whole, but there are still some challenges to be overcome. So […]

Governance – ITSM Meets the cloud

IT Governance can seem like a daunting challenge especially in today’s complex environment with many applications migrating to the cloud. But it doesn’t have to be! What you’ll learn: What is Governance and why is it critical to IT Service Management? What are the Service Delivery challenges presented by today’s Cloud Based offerings? What can […]