Applying ITSM to Higher Education
ITSM can be applied across many different areas from healthcare, government, private business as well as Higher Education. This panel discussion will take a deep dive into how these principles are being used in at several large universities in North America. The discussion will be applicable to those just starting out on their journey and those […]
3 Steps to ITSM Success How to Deliver Lasting Business Value
Many ITSM initiatives fail because they are unable to demonstrate value to the business. One reason for this is that ITSM is treated as a project and not a program. Join David Mainville, CEO & Co-Founder of Navvia for a 1 hour webinar on the three critical steps for embedding ITSM into your organization. Assess […]
The Value of an ITSM Program Office
Learn about: Setting standards for process design and documentation How to lead the ITSM tool selection Standardization and integration Defining functional specifications for tool implementation Developing metrics and reporting Leading continual service improvement efforts Assisting the business with the development of processes and procedures How to set up governance for the processes and take corrective […]
7 Steps to a Successful ITSM Tool Implementation
Have you been told by your ITSM tool vendor “Don’t worry, it works out of the box.” or “No problem, we can stand it up in a week.” Has your boss said to you “Why do you need so much time to develop a process, it’s SaaS – just turn it on!” I can’t tell you […]
Talking ITSM? Careful, you may just get your mouth washed out with soap!
Talking ITSM? Careful, you may just get your mouth washed out with soap! This inspiring discussion will touch on: √ Why is ITSM and ITIL “four letters” √ The key reasons why ITSM projects fail √ Selling the value of your ITSM initiative √ Practical ways to make your ITSM program a success
Driving Business Value from Your IT Service Management Program
Are you struggling getting your ITSM program off the ground? Not sure where to begin? ITSM programs can sometimes become large and cumbersome, leaving managers struggling to ask, “where do I go from here?” Regardless of where you are in your ITSM program, this session will provide practical tips for driving Business Value from your ITSM program: […]
Next Generation Service Management for the Age of the Customer
What you will learn: Why traditional IT service management frameworks, such as ITIL® and COBIT®, fail the customer and their management sponsors; The elements of a “next generation service management” strategy that is customer centric and that today’s more successful service businesses and progressive IT organizations are using; Where to start the journey to transform […]
How to align the IT infrastructure to the Business Service?
Many organizations have attempted to implement Configuration Management and the CMDB as a method to map their IT infrastructure to business services. For most of them this “boil the ocean” approach has proven to be difficult, costly and hard to maintain. What if you could map out the entire infrastructure of a Business Service in minutes […]
7th Annual ITSM Industry Survey Results Webinar
Join David Mainville, CEO & Co-Founder of Consulting-Portal as he explores and analyses the results of our 7th Annual ITSM Industry Survey, and discusses the top 5 ITSM trends for 2012.