Process Design
{Webinar Category}
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Your First Process and Beyond
An ITSM Program usually starts with the ‘Service Desk’ and ‘Incident Management’. While that’s a great start, the real benefits come when you move beyond your first process and introduce ITSM as the foundation for extraordinary service delivery. You will learn: A brief history of Service Management and its underlying benefits The “down and dirty” […]
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4 Steps to Rapid Process Design
Have you been told by your ITSM tool vendor “Don’t worry, it works out of the box.” or “No problem, we can stand it up in a week.”? Has your boss said to you “Why do you need so much time to develop a process, it’s SaaS – just turn it on!” I can’t tell you […]