Tool Implementation

User Story Express for ServiceNow®

Today’s post will cover our new App: User Story Express for ServiceNow®. This application facilitates the importation of user story information captured in Navvia. In addition, it gives you the ability to start with the business process, capture the needs expressed by customers with User Stories, and map the technical requirements. This will save you […]

Is Process Still Relevant? – A Higher Ed Perspective

Join our panel of distinguished thought leaders from Higher Ed as we discuss trends in Business Process Improvement while we answer the question:  Is process still relevant?

Simplify governance of your IT processes

Efficient and repeatable processes drive a company's success. Look no further than Apple®, Starbucks® or any one of the world's most respected companies for proof.

Without governance processes will ultimately fail. Take your eye off the ball and entropy takes hold leading to process failure.

Leading a Successful ITSM Tool Implementation

I've seen my share of ITSM tool implementations throughout my career in Information Technology. Unfortunately, many of them were failures!
One thing for certain, it was seldom the fault of the tool.

7 Steps to a Successful ServiceNow Implementation

Learn how to get the most out of your ServiceNow implementation by capturing your technical requirements and aligning them with your business objectives.This avoids putting bad processes on an expensive tool saving time and money What you’ll learn: How to identify and correct gaps The importance of leveraging templates; Being inclusive and collaborative; Don’t be a […]

7 Steps to a Successful ITSM Tool Implementation

Have you been told by your ITSM tool vendor “Don’t worry, it works out of the box.” or “No problem, we can stand it up in a week.”  Has your boss said to you “Why do you need so much time to develop a process, it’s SaaS – just turn it on!” I can’t tell you […]