David Mainville, CEO of Navvia lead an interactive workshop in NYC in which he discussed:
- What’s wrong with todays Service Management programs?
- Positioning and selling the value of your Service Management program in Business Terms
- Identifying opportunities for improvement by soliciting feedback directly from your users
- Getting everyone on the same page by designing, documenting and communicating what needs to be done
- Continually improving your value to the Business
Download a copy of the workshop presentation HERE:
NYC Workshop: Improving the Business Value of your Service Management Program from Navvia
