Driving Business Value from Your ITSM Program

 

Are you struggling to get your ITSM program off the ground? Not sure where to begin? ITSM programs can sometimes become large and cumbersome, leaving managers struggling to ask, "where do I go from here?"

 

The four practical areas for improving an ITSM Program:

 

  • Surveying your ITSM program as a catalyst for change
  • Designing “right sized” processes
  • Measuring your processes with the goal of continual improvement
  • Education as a way to build support and foster adoption

 

Regardless of where you are in your ITSM program, this session will provide practical tips for driving Business Value from your ITSM program.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Note: this webinar is archived content from Navvia's former life as ITOptimizer.

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