What training and support is available from Navvia?

Navvia has a variety of training and support options. Custom offerings can can be made available through our professional services team.

Product Training

  • Live instructor led training is provided as part of Client onboarding
  • Live “ask an expert” sessions are offered multiple times each week
  • Recorded versions of the product training are available within our support portal

ITSM training

  • Included FREE with the Navvia subscription is access to a curriculum of virtual instructor led training and recorded ITSM courses. Courses include:
    • ITIL® in 10 minutes
    • ITSM Overview
    • ITIL® 2011 Foundation
    • ITIL® 4 Foundation
    • ITSM Awareness, IT Governance, Process Assessment and Effective Process Design
  • Value priced CBT courses are also available on demand. Courses include:
    • ITIL® Lifecycle
    • ITIL® Capability
    • ITIL® MALC
    • ISO20000®
    • Prince2® and more

Product Support

  • Product support is available right in the application.  Customer can browse the knowledge base, submit a ticket or initiate a live chat.  Support is available Monday-Friday from 9am-5pm Eastern Time.  Tickets will be responded to within 1 business day.

• Posted by Chief Navvian on Oct 31, 2015
• Filed under

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