ITIL® Guide for IT Service Management Practitioners

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Navvia ITIL Process Set
   

The ITIL Process Set is an interactive reference guide that will walk you through the seven-step process for continual service improvement.

We have supplied detailed information with a breakdown of each process. It’s something that anyone in your organization can use!

Use this guide to help you better understand:

  • The ITIL lifecycle phases: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement

  • What inputs (business requirements, requests for change, service design packages, etc.) are necessary before implementation

  • Processes of each phase: change management, incident management, design management, request fulfillment, etc.

  • The purpose and objectives for both the lifecycle phases and its processes

  • The desired outcome of each lifecycle phase

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