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Failed change initiatives are usually due to poor leadership. I know this from personal experience. Many of us know the theory behind successful change, from pioneers like John Kotter and Kurt Lewin to emerging leaders like Edwina Pike. It comes down to a similar set of actions. Communicate why the change is essential, get people on board, knock down barriers, generate quick wins, and then implement and lock in the change. So, if we know this, why do so many initiatives fail to produce the desired results? Too many leaders hand change off as a project without getting personally involved. Leaders must be visible, listen to people's ideas and fears, and adjust when necessary. Leaders need to walk the talk, reward success, and not be afraid to take corrective action. 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People Power: The video emphasizes that ITSM is ultimately about people. Successful adoption hinges on effective change management. This means clear communication about the benefits for employees, comprehensive training, and ongoing support to ensure everyone's on board. 2. Process Matters: While processes can sometimes get a bad rap for being cumbersome, the video argues that well-defined processes are crucial for ITSM success. By mapping these workflows, organizations can identify bottlenecks, improve efficiency, and ultimately save money. 3. The Right Tools for the Job: ITSM tools can automate processes, bringing them to life. However, the video cautions against getting carried away with fancy features. 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Number one is process discovery. So AI can use process mining, pattern recognition, and natural language processing to uncover your company's processes. Number two is process mapping. So AI can be used by analysts to analyze vast amounts of data and automatically draw process maps, keeping your documentation current. Number three is process automation. So AI can be used in the form of bots to automate, automate tasks, saving your company a lot of time and money. So number four is process management. AI can continuously monitor your processes and then compare that to historical data to alert you of any issues with your processes. And number five is continual process improvement. So AI can perform predictive modeling. It can do root cause analysis and really help you drive sustainable improvements. So these were just five ways that AI can help with your business process management. 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Highlighting key process consulting concepts for success.Do you run a process consulting practice? Here are three things you can do to boost productivity and drive profitability. 1) Don't reinvent the wheel. Create a repository of reusable process templates to speed up delivery and improve quality. Then, use your delivery experience to improve them. 2) Implement a standard delivery process. From creating the Scope of work to the final deliverables, a standardized approach will help you manage delivery and effectively grow your team. Use training and governance to the team on track. 3) invest in the right tools. A process engagement involves delivering process maps, documentation, RACI charts, user storiesand more. Invest in tools that streamline and automate these tasks, making your team more productive. These three things will set you apart from the competition, boost team productivity and drive success. 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