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ProcessesCybersecurity is a top priority for CEOs who are tasked with protecting a company's reputation, value, and data, especially given the rise in high-profile breaches.   While cyberattacks may get the blame, process failures open the doors to bad actors.   To strengthen defences, implement robust ITSM processes:   Now, every ITSM process impacts security, but I recommend starting with access, incident, change, configuration, and release management.   Next, select an industry-specific security framework, such as NIST 800, ISO 27001, or PCI DSS.   These provide essential guidance in building resilient security practices.   Finally, use these frameworks to conduct ongoing technical, process, and risk assessments to identify and address vulnerabilities.   These steps will enhance your organization's cyber resilience and protect you from potential breaches.https://navvia.com/hubfs/Cybersecurity%203.mp454nonohttps://navvia.com/hubfs/The%20Illusion%20of%20Security%203.pngThe Illusion of 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By mapping these workflows, organizations can identify bottlenecks, improve efficiency, and ultimately save money. 3. The Right Tools for the Job: ITSM tools can automate processes, bringing them to life. However, the video cautions against getting carried away with fancy features. The key is to choose tools that align with your existing processes and avoid overspending on functionalities you might not need.https://navvia.com/hubfs/MKTG%20Folder/Videos/3%20things%20for%20a%20successful%20ITSM%20implementation%20(horizontal).mp461nonohttps://navvia.com/hubfs/What%20is%20IT%20Service%20Management.%20A%20Complete%20Guide.pngWhat is IT Service Management. A Complete GuideWhat is IT Service Management. 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blogWhat Are ITSM Tools? blog2023-08-11https://navvia.com/blog/the-3-pillars-of-it-security-the-synergy-between-itsm-infosec-grchttps://navvia.com/hubfs/The%20Strategic%20Benefits%20of%20Implementing%20ITSM%20Processes.pngThe Strategic Benefits of Implementing ITSM ProcessesThe Strategic Benefits of Implementing ITSM Processeshttps://navvia.com/hubfs/The%203%20Pillars%20of%20IT%20Security.pngThe 3 Pillars of IT SecurityThe 3 Pillars of IT Securityhttps://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.pnglogo-Navvia-1logo-Navvia-1https://navvia.com/hubfs/3%20things%20succesful%20ITSM%20implmentation%20.png3 things succesful ITSM implmentation 3 things succesful ITSM implmentation https://navvia.com/hubfs/The%20Illusion%20of%20Security%203.pngThe Illusion of Security 3The Illusion of Security 32025-04-29https://navvia.com/blog/managing-organizational-changehttps://navvia.com/hubfs/MKTG%20Folder/Videos/Organizational%20Change%20(horizontal).mp4/medium.jpgOrganizational ChangeOrganizational Change Let's talk about organizational change. Failed change initiatives are usually due to poor leadership. I know this from personal experience. Many of us know the theory behind successful change, from pioneers like John Kotter and Kurt Lewin to emerging leaders like Edwina Pike. It comes down to a similar set of actions. Communicate why the change is essential, get people on board, knock down barriers, generate quick wins, and then implement and lock in the change. So, if we know this, why do so many initiatives fail to produce the desired results? Too many leaders hand change off as a project without getting personally involved. Leaders must be visible, listen to people's ideas and fears, and adjust when necessary. Leaders need to walk the talk, reward success, and not be afraid to take corrective action. 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Webinarhttps://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.pnglogo-Navvia-1logo-Navvia-1https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.pngBPM WebinarBPM Webinar2026-06-15https://navvia.com/blog/3-things-for-a-successful-itsm-implementationhttps://navvia.com/hubfs/MKTG%20Folder/Videos/3%20things%20for%20a%20successful%20ITSM%20implementation%20(horizontal).mp4/medium.jpg Three things for a successful ITSM implementationGetting IT Service Management on Track: 3 Key Ingredients This video explores the three essential elements for a successful implementation of IT Service Management (ITSM). 1. 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Designhttps://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpgNavvia-process-hero-trial-journey-scene-introNavvia-process-hero-trial-journey-scene-introhttps://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.pnglogo-Navvia-1logo-Navvia-1https://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-2.pngNavvia-scenery-2Navvia-scenery-2https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Process%20Improvement.pngProcess ImprovementProcess Improvementhttps://navvia.com/hubfs/Cybersecurity%20Homepage.pngCybersecurity HomepageCybersecurity Homepagehttps://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Process%20Design.pngProcess DesignProcess Design2025-09-17https://navvia.com/blog/the-use-of-ai-in-business-process-managementhttps://navvia.com/hubfs/The%20Use%20of%20AI%20in%20Business%20Process%20Management.mp4/medium.jpgThe Use of AI in Business Process ManagementSo here are five ways that AI can help with your business process management program. Number one is process discovery. So AI can use process mining, pattern recognition, and natural language processing to uncover your company's processes. Number two is process mapping. So AI can be used by analysts to analyze vast amounts of data and automatically draw process maps, keeping your documentation current. Number three is process automation. So AI can be used in the form of bots to automate, automate tasks, saving your company a lot of time and money. So number four is process management. AI can continuously monitor your processes and then compare that to historical data to alert you of any issues with your processes. And number five is continual process improvement. So AI can perform predictive modeling. It can do root cause analysis and really help you drive sustainable improvements. So these were just five ways that AI can help with your business process management. Check out our blog where we go into these in much more detail.https://navvia.com/hubfs/The%20Use%20of%20AI%20in%20Business%20Process%20Management.mp456nonohttps://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.pnglogo-Navvia-1logo-Navvia-1https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.pngBPM WebinarBPM Webinarhttps://navvia.com/hubfs/The%20Benefits%20of%20Having%20a%20Strong%20Foundation%20of%20ITSM%20Processes%206.pngThe Benefits of Having a Strong Foundation of ITSM Processes 6The Benefits of Having a Strong Foundation of ITSM Processes 6https://navvia.com/hubfs/Ned%20from%20Navvia%20pointing%20to%20the%20ITIL%20organizational%20structure%20icon.pngNed from Navvia pointing to the ITIL organizational structure iconNed from Navvia pointing to the ITIL organizational structure iconhttps://navvia.com/hubfs/The%20Use%20of%20AI%20in%20Business%20Process%20Management.pngThe Use of AI in Business Process ManagementThe Use of AI in Business Process Management2024-11-04https://navvia.com/enterprise-business-casehttps://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Testimonial%20Enterprise.pngTestimonial EnterpriseTestimonial Enterprisehttps://navvia.com/hubfs/Navvia-hero.jpgNavvia-heroNavvia-herohttps://navvia.com/hubfs/wave-2.pngwave-2wave-2https://navvia.com/hubfs/Navvia-hero-cities.pngNavvia-hero-citiesNavvia-hero-citieshttps://navvia.com/hubfs/Adwords%20LP%201-1.pngAdwords LP 1-1Adwords LP 1-1https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Adwords%20LP%203-3.pngAdwords LP 3-3Adwords LP 3-3https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Enter%20Business%20Case.gifEnter Business CaseEnter Business Casehttps://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.pnglogo-Navvia-1logo-Navvia-1https://navvia.com/hubfs/Adwords%20LP%202-2.pngAdwords LP 2-2Adwords LP 2-2https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Adwords%20LP%204-4-4.pngAdwords LP 4-4-4Adwords LP 4-4-42023-08-11https://navvia.com/blog/continuous-improvement-bpghttps://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.pnglogo-Navvia-1logo-Navvia-1https://navvia.com/hubfs/Continuous%20Improvement%20and%20a%20Business%20Process%20Governance%20Framework.pngContinuous Improvement and a Business Process Governance FrameworkContinuous Improvement and a Business Process Governance Frameworkhttps://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.pngBPM WebinarBPM Webinarhttps://navvia.com/hubfs/Blog%20Process%20Governance.pngBlog Process GovernanceBlog Process Governance2023-06-21https://navvia.com/blog/what-are-itsm-tools-the-answer-may-surprise-youhttps://navvia.com/hubfs/The%20Importance%20of%20an%20ITIL%20PMO.pngThe Importance of an ITIL PMOThe Importance of an ITIL PMOhttps://navvia.com/hubfs/What%20Are%20ITSM%20Tools%3F%20blog.pngWhat Are ITSM Tools? 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Failed change initiatives are usually due to poor leadership. I know this from personal experience. Many of us know the theory behind successful change, from pioneers like John Kotter and Kurt Lewin to emerging leaders like Edwina Pike. It comes down to a similar set of actions. Communicate why the change is essential, get people on board, knock down barriers, generate quick wins, and then implement and lock in the change. So, if we know this, why do so many initiatives fail to produce the desired results? Too many leaders hand change off as a project without getting personally involved. Leaders must be visible, listen to people's ideas and fears, and adjust when necessary. Leaders need to walk the talk, reward success, and not be afraid to take corrective action. 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