https://navvia.com/what-is-a-service-management-office-everything-you-need-to-know-0https://navvia.com/hubfs/MKTG%20Folder/Videos/3%20things%20for%20a%20successful%20ITSM%20implementation%20(horizontal).mp4/medium.jpg Three things for a successful ITSM implementationGetting IT Service Management on Track: 3 Key Ingredients This video explores the three essential elements for a successful implementation of IT Service Management (ITSM). 1. People Power: The video emphasizes that ITSM is ultimately about people. Successful adoption hinges on effective change management. This means clear communication about the benefits for employees, comprehensive training, and ongoing support to ensure everyone's on board. 2. Process Matters: While processes can sometimes get a bad rap for being cumbersome, the video argues that well-defined processes are crucial for ITSM success. By mapping these workflows, organizations can identify bottlenecks, improve efficiency, and ultimately save money. 3. The Right Tools for the Job: ITSM tools can automate processes, bringing them to life. However, the video cautions against getting carried away with fancy features. The key is to choose tools that align with your existing processes and avoid overspending on functionalities you might not need.https://navvia.com/hubfs/MKTG%20Folder/Videos/3%20things%20for%20a%20successful%20ITSM%20implementation%20(horizontal).mp461nonohttps://navvia.com/hubfs/Marketing/navvia/navvia-favicon2015.pngnavvia-favicon2015navvia-favicon2015https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Process%20documentation%20information.pngProcess documentation informationProcess documentation informationhttps://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.pngX_rounded_icon.svgX_rounded_icon.svghttps://navvia.com/hubfs/Website%202026/Images/Illustrations/Cobit%20domain%202.pngCobit domain 2Cobit domain 22026-07-13https://navvia.com/digital-transformationhttps://navvia.com/hubfs/BusinessProcessManagement_HighPerformer_HighPerformer-2.pngBusinessProcessManagement_HighPerformer_HighPerformer-2BusinessProcessManagement_HighPerformer_HighPerformer-2https://navvia.com/hubfs/BusinessProcessManagement_EasiestToDoBusinessWith_Mid-Market_EaseOfDoingBusinessWith-3.pngBusinessProcessManagement_EasiestToDoBusinessWith_Mid-Market_EaseOfDoingBusinessWith-3BusinessProcessManagement_EasiestToDoBusinessWith_Mid-Market_EaseOfDoingBusinessWith-3https://navvia.com/hubfs/Business%20Process%20Management%20-%20Leading%20Digital%20Transformation%20.pngBusiness Process Management - Leading Digital Transformation Business Process Management - Leading Digital Transformation https://navvia.com/hubfs/Business%20Process%20Innovation%20and%20the%20Challenge%20of%20Rapid%20Change.pngBusiness Process Innovation and the Challenge of Rapid ChangeBusiness Process Innovation and the Challenge of Rapid Changehttps://navvia.com/hubfs/Navvia%20Capture%20Requirements%208.pngNavvia Capture Requirements 8Navvia Capture Requirements 8https://navvia.com/hubfs/wave-2.pngwave-2wave-2https://navvia.com/hubfs/users-love-us.pngusers-love-ususers-love-ushttps://navvia.com/hubfs/BusinessProcessManagement_EasiestAdmin_Mid-Market_EaseOfAdmin-1.pngBusinessProcessManagement_EasiestAdmin_Mid-Market_EaseOfAdmin-1BusinessProcessManagement_EasiestAdmin_Mid-Market_EaseOfAdmin-1https://navvia.com/hubfs/Business%20Process%20Management%20and%20the%20Digital%20Enterprise.pngBusiness Process Management and the Digital EnterpriseBusiness Process Management and the Digital Enterprisehttps://navvia.com/hubfs/How%20Business%20Process%20Automation%20Increases%20Efficiency%20and%20Reduces%20Costs.pngHow Business Process Automation Increases Efficiency and Reduces CostsHow Business Process Automation Increases Efficiency and Reduces Costshttps://navvia.com/hubfs/A%20Guide%20to%20Selecting%20a%20Business%20Process%20Mapping%20Tool.%20.pngA Guide to Selecting a Business Process Mapping Tool. 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Highlighting key process consulting concepts for success.Do you run a process consulting practice? Here are three things you can do to boost productivity and drive profitability. 1) Don't reinvent the wheel. Create a repository of reusable process templates to speed up delivery and improve quality. Then, use your delivery experience to improve them. 2) Implement a standard delivery process. From creating the Scope of work to the final deliverables, a standardized approach will help you manage delivery and effectively grow your team. Use training and governance to the team on track. 3) invest in the right tools. A process engagement involves delivering process maps, documentation, RACI charts, user storiesand more. Invest in tools that streamline and automate these tasks, making your team more productive. These three things will set you apart from the competition, boost team productivity and drive success. Go to Navvia.com/consultant to learn how.https://navvia.com/hubfs/Process%20Consulting%20(V6).mp457nonohttps://navvia.com/hubfs/Boosting%20Productivity%20and%20Profitability%20Blog.pngBoosting Productivity and Profitability BlogBoosting Productivity and Profitability Bloghttps://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Blog.pngProblem Management BlogProblem Management Bloghttps://navvia.com/hubfs/Blog%20Process%20Governance.pngBlog Process GovernanceBlog Process Governancehttps://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process-1.pngProcess Governance Model Maintains the Integrity of Process-1Process Governance Model Maintains the Integrity of Process-12024-04-09https://navvia.com/blog/operational-resilience-why-its-time-to-act-or-pay-laterhttps://navvia.com/hubfs/Phantom%20processes%20and%20the%20importance%20of%20ITIL%20process%20documentation.pngPhantom processes and the importance 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Webinar2022-09-12https://navvia.com/blog/managing-organizational-changehttps://navvia.com/hubfs/MKTG%20Folder/Videos/Organizational%20Change%20(horizontal).mp4/medium.jpgOrganizational ChangeOrganizational Change Let's talk about organizational change. Failed change initiatives are usually due to poor leadership. I know this from personal experience. Many of us know the theory behind successful change, from pioneers like John Kotter and Kurt Lewin to emerging leaders like Edwina Pike. It comes down to a similar set of actions. Communicate why the change is essential, get people on board, knock down barriers, generate quick wins, and then implement and lock in the change. So, if we know this, why do so many initiatives fail to produce the desired results? Too many leaders hand change off as a project without getting personally involved. Leaders must be visible, listen to people's ideas and fears, and adjust when necessary. Leaders need to walk the talk, reward success, and not be afraid to take corrective action. It takes the personal involvement of a leader to overcome resistance and spearhead the transformation.https://navvia.com/hubfs/MKTG%20Folder/Videos/Organizational%20Change%20(horizontal).mp456nonohttps://navvia.com/hubfs/Change%20Management%20Best%20Practices%202.pngChange Management Best Practices 2Change Management Best Practices 2https://navvia.com/hubfs/Organizational%20Change%20Management%20Best%20Practices%20for%20BPM.pngOrganizational Change Management Best Practices for BPMOrganizational Change Management Best Practices for BPMhttps://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Blog.pngProblem Management BlogProblem Management Bloghttps://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Configuration%20Management.pngConfiguration ManagementConfiguration Management2024-04-07https://navvia.com/blog/the-benefits-of-establishing-a-business-process-frameworkhttps://navvia.com/hubfs/The%20Business%20Process%20Framework%20(horizontal).mp4/medium.jpgThe Business Process FrameworkProvides an introduction to business process frameworks.https://navvia.com/hubfs/The%20Business%20Process%20Framework%20(horizontal).mp456nonohttps://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Configuration%20Management.pngConfiguration ManagementConfiguration Managementhttps://navvia.com/hubfs/The%20importance%20of%20Business%20Process%20Change%20Management-1.pngThe importance of Business Process Change Management-1The importance of Business Process Change Management-1https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.pngProcess Management Minute Blog TN2024-10-28https://navvia.com/blog/use-business-process-management-innovationhttps://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process-1.pngProcess Governance Model Maintains the Integrity of Process-1Process Governance Model Maintains the Integrity of Process-1https://navvia.com/hubfs/Process%20Identification%20Blog%20image.pngProcess Identification Blog imageProcess Identification Blog imagehttps://navvia.com/hubfs/Business%20Process%20Management%20Drives%20Process%20Innovation2.pngBusiness Process Management Drives Process Innovation2Business Process Management Drives Process Innovation2https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.pngITSM WebinarITSM Webinar2023-08-10https://navvia.com/blog/summiting-cybersecurity-with-the-nist-csf-detect-threats-earlyhttps://navvia.com/hubfs/expedition%20planning.pngexpedition planningexpedition planninghttps://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITIL%20vs%20COBIT%20-%20Can%20they%20Coexist.pngITIL vs COBIT - Can they CoexistITIL vs COBIT - Can they Coexisthttps://navvia.com/hubfs/NIST%20SERIES.1png.pngNIST SERIES.1pngNIST SERIES.1pnghttps://navvia.com/hubfs/Detect%20NIST.pngDetect NISTDetect NIST2025-07-29https://navvia.com/blog/what-are-itsm-tools-the-answer-may-surprise-youhttps://navvia.com/hubfs/Service%20Management%20%E2%80%93%20Is%20it%20an%20Incident%20or%20a%20Service%20Request.pngService Management – Is it an Incident or a Service RequestService Management – Is it an Incident or a Service Requesthttps://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.pngITSM WebinarITSM Webinarhttps://navvia.com/hubfs/The%20Importance%20of%20an%20ITIL%20PMO.pngThe Importance of an ITIL PMOThe Importance of an ITIL PMOhttps://navvia.com/hubfs/What%20Are%20ITSM%20Tools%3F%20blog.pngWhat Are ITSM Tools? blogWhat Are ITSM Tools? blog2025-02-11https://navvia.com/dvms-nist-cybersecurity-framework-foundationhttps://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-5.pngNavvia-scenery-5Navvia-scenery-5https://navvia.com/hubfs/Foundation.pngFoundationFoundationhttps://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpgNavvia-process-hero-trial-journey-scene-introNavvia-process-hero-trial-journey-scene-introhttps://navvia.com/hubfs/Miscellaneous-1.pngMiscellaneous-1Miscellaneous-1https://navvia.com/hubfs/Miscellaneous%20(7).pngMiscellaneous (7)Miscellaneous (7)2025-07-31https://navvia.com/dvms-digital-business-risk-awarenesshttps://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-5.pngNavvia-scenery-5Navvia-scenery-5https://navvia.com/hubfs/Awareness-1.pngAwareness-1Awareness-1https://navvia.com/hubfs/Miscellaneous%20(5)-1.pngMiscellaneous (5)-1Miscellaneous (5)-1https://navvia.com/hubfs/Miscellaneous-1.pngMiscellaneous-1Miscellaneous-1https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpgNavvia-process-hero-trial-journey-scene-introNavvia-process-hero-trial-journey-scene-intro2025-07-30https://navvia.com/blog/practical-governance-beats-best-practice-frameworks-every-timehttps://navvia.com/hubfs/sharlk%20fin%20cycle.pngsharlk fin cyclesharlk fin cyclehttps://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.pngITSM WebinarITSM Webinarhttps://navvia.com/hubfs/process%20governance%20for%20operational%20resilience.pngprocess governance for operational resilienceprocess governance for operational resiliencehttps://navvia.com/hubfs/Blog%20Process%20Governance.pngBlog Process GovernanceBlog Process Governancehttps://navvia.com/hubfs/Practical%20Governance%20Beats%20Best-Practice%20Frameworks%20Every%20Time%202.pngPractical Governance Beats Best-Practice Frameworks Every Time 2Practical Governance Beats Best-Practice Frameworks Every Time 22026-03-31https://navvia.com/navvia-support-serviceshttps://navvia.com/hubfs/Website%202026/Images/Icons/Requirements.pngRequirementsRequirementshttps://navvia.com/hubfs/Quick%20Setup.pngQuick SetupQuick Setuphttps://navvia.com/hubfs/Website%202026/Images/Illustrations/Navvia%20Implementation%20Services.pngNavvia Implementation ServicesNavvia Implementation Serviceshttps://navvia.com/hubfs/Website%202026/Images/Icons/Navvia%20BootCamp.pngNavvia BootCampNavvia BootCamphttps://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.pngX_rounded_icon.svgX_rounded_icon.svghttps://navvia.com/hubfs/Website%202026/Images/Icons/Best%20Practices.pngBest PracticesBest Practiceshttps://navvia.com/hubfs/Marketing/navvia/navvia-favicon2015.pngnavvia-favicon2015navvia-favicon20152026-06-25https://navvia.com/webinars/operational-resilience-starts-with-assessment-see-the-framework-in-actionhttps://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.pngX_rounded_icon.svgX_rounded_icon.svghttps://navvia.com/hubfs/OpRes%20webinar.pngOpRes webinarOpRes webinarhttps://navvia.com/hubfs/Blog.%20Operational%20Resilience%20Starts%20with%20Assessment.pngBlog. Operational Resilience Starts with AssessmentBlog. Operational Resilience Starts with Assessmenthttps://navvia.com/hubfs/Blogs%20banners%20%20(2).pngBlogs banners (2)Blogs banners (2)2026-07-14https://navvia.com/blog/the-use-of-ai-in-business-process-managementhttps://navvia.com/hubfs/The%20Use%20of%20AI%20in%20Business%20Process%20Management.mp4/medium.jpgThe Use of AI in Business Process ManagementSo here are five ways that AI can help with your business process management program. Number one is process discovery. So AI can use process mining, pattern recognition, and natural language processing to uncover your company's processes. Number two is process mapping. So AI can be used by analysts to analyze vast amounts of data and automatically draw process maps, keeping your documentation current. Number three is process automation. So AI can be used in the form of bots to automate, automate tasks, saving your company a lot of time and money. So number four is process management. AI can continuously monitor your processes and then compare that to historical data to alert you of any issues with your processes. And number five is continual process improvement. So AI can perform predictive modeling. It can do root cause analysis and really help you drive sustainable improvements. So these were just five ways that AI can help with your business process management. Check out our blog where we go into these in much more detail.https://navvia.com/hubfs/The%20Use%20of%20AI%20in%20Business%20Process%20Management.mp456nonohttps://navvia.com/hubfs/Ned%20from%20Navvia%20pointing%20to%20the%20ITIL%20organizational%20structure%20icon.pngNed from Navvia pointing to the ITIL organizational structure iconNed from Navvia pointing to the ITIL organizational structure iconhttps://navvia.com/hubfs/The%20Benefits%20of%20Having%20a%20Strong%20Foundation%20of%20ITSM%20Processes%206.pngThe Benefits of Having a Strong Foundation of ITSM Processes 6The Benefits of Having a Strong Foundation of ITSM Processes 6https://navvia.com/hubfs/The%20Use%20of%20AI%20in%20Business%20Process%20Management.pngThe Use of AI in Business Process ManagementThe Use of AI in Business Process Managementhttps://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.pngBPM WebinarBPM Webinar2024-11-04https://navvia.com/blog/business-process-management-challenge-rapid-changehttps://navvia.com/hubfs/Continuous%20Improvement%20and%20a%20Business%20Process%20Governance%20Framework.pngContinuous Improvement and a Business Process Governance FrameworkContinuous Improvement and a Business Process Governance Frameworkhttps://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.pngBPM WebinarBPM Webinarhttps://navvia.com/hubfs/Business%20Process%20Innovation%20and%20the%20Challenge%20of%20Rapid%20Change.pngBusiness Process Innovation and the Challenge of Rapid ChangeBusiness Process Innovation and the Challenge of Rapid Changehttps://navvia.com/hubfs/Blog%20Process%20Governance.pngBlog Process GovernanceBlog Process Governance2024-02-03https://navvia.com/blog/3-things-for-a-successful-itsm-implementationhttps://navvia.com/hubfs/MKTG%20Folder/Videos/3%20things%20for%20a%20successful%20ITSM%20implementation%20(horizontal).mp4/medium.jpg Three things for a successful ITSM implementationGetting IT Service Management on Track: 3 Key Ingredients This video explores the three essential elements for a successful implementation of IT Service Management (ITSM). 1. People Power: The video emphasizes that ITSM is ultimately about people. Successful adoption hinges on effective change management. This means clear communication about the benefits for employees, comprehensive training, and ongoing support to ensure everyone's on board. 2. Process Matters: While processes can sometimes get a bad rap for being cumbersome, the video argues that well-defined processes are crucial for ITSM success. By mapping these workflows, organizations can identify bottlenecks, improve efficiency, and ultimately save money. 3. The Right Tools for the Job: ITSM tools can automate processes, bringing them to life. However, the video cautions against getting carried away with fancy features. The key is to choose tools that align with your existing processes and avoid overspending on functionalities you might not need.https://navvia.com/hubfs/MKTG%20Folder/Videos/3%20things%20for%20a%20successful%20ITSM%20implementation%20(horizontal).mp461nonohttps://navvia.com/hubfs/The%203%20Pillars%20of%20IT%20Security.pngThe 3 Pillars of IT SecurityThe 3 Pillars of IT Securityhttps://navvia.com/hubfs/3%20things%20succesful%20ITSM%20implmentation%20.png3 things succesful ITSM implmentation 3 things succesful ITSM implmentation https://navvia.com/hubfs/The%20Illusion%20of%20Security%203.pngThe Illusion of Security 3The Illusion of Security 3https://navvia.com/hubfs/Process%20Identification%20Blog%20image.pngProcess Identification Blog imageProcess Identification Blog image2025-02-10https://navvia.com/webinars/introduction-to-the-nist-cybersecurity-framework-csf-2.0https://navvia.com/hubfs/OpRes%20webinar.pngOpRes webinarOpRes webinarhttps://navvia.com/hubfs/Blogs%20banners%20.pngBlogs banners Blogs banners https://navvia.com/hubfs/Intro%20to%20the%20Nist%20Cybersecutiry%20Framework%20tn%20v3.pngIntro to the Nist Cybersecutiry Framework tn v3Intro to the Nist Cybersecutiry Framework tn v3https://navvia.com/hubfs/Blog.%20Operational%20Resilience%20Starts%20with%20Assessment.pngBlog. 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Failed change initiatives are usually due to poor leadership. I know this from personal experience. Many of us know the theory behind successful change, from pioneers like John Kotter and Kurt Lewin to emerging leaders like Edwina Pike. It comes down to a similar set of actions. Communicate why the change is essential, get people on board, knock down barriers, generate quick wins, and then implement and lock in the change. So, if we know this, why do so many initiatives fail to produce the desired results? Too many leaders hand change off as a project without getting personally involved. Leaders must be visible, listen to people's ideas and fears, and adjust when necessary. Leaders need to walk the talk, reward success, and not be afraid to take corrective action. It takes the personal involvement of a leader to overcome resistance and spearhead the transformation.https://navvia.com/hubfs/MKTG%20Folder/Videos/Organizational%20Change%20(horizontal).mp456nonohttps://navvia.com/hubfs/process%20governance%20for%20operational%20resilience.pngprocess governance for operational resilienceprocess governance for operational resiliencehttps://navvia.com/hubfs/Introduction%20to%20Process%20Mapping-1.pngIntroduction to Process Mapping-1Introduction to Process Mapping-1https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.pngProcess Management Minute Blog TNhttps://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Business%20Process%20Management%20and%20the%20Digital%20Enterprise-1.pngBusiness Process Management and the Digital Enterprise-1Business Process Management and the Digital Enterprise-1https://navvia.com/hubfs/The%20importance%20of%20Business%20Process%20Change%20Management-1.pngThe importance of Business 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governance for operational resilienceprocess governance for operational resiliencehttps://navvia.com/hubfs/operational%20resilience%20assessment.pngoperational resilience assessmentoperational resilience assessmenthttps://navvia.com/hubfs/Building%20an%20ITSM%20Risk%20Management%20Process.pngBuilding an ITSM Risk Management ProcessBuilding an ITSM Risk Management Processhttps://navvia.com/hubfs/OpRes%20Process%20Design.pngOpRes Process DesignOpRes Process Design2026-04-13https://navvia.com/penetration-policyhttps://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.pngX_rounded_icon.svgX_rounded_icon.svg2026-06-23https://navvia.com/blog/process-framework-guide-processeshttps://navvia.com/hubfs/The%20Business%20Process%20Framework%20(horizontal).mp4/medium.jpgThe Business Process FrameworkProvides an introduction to business process frameworks.https://navvia.com/hubfs/The%20Business%20Process%20Framework%20(horizontal).mp456nonohttps://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Process%20Governance%20Model%20CTA.pngProcess Governance Model CTAProcess Governance Model CTAhttps://navvia.com/hubfs/Process%20Identification%20Blog%20image.pngProcess Identification Blog imageProcess Identification Blog imagehttps://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process-1.pngProcess Governance Model Maintains the Integrity of Process-1Process Governance Model Maintains the Integrity of Process-1https://navvia.com/hubfs/The%20Process%20Framework%20%E2%80%93%20A%20Guide%20for%20All%20Processes%20.pngThe Process Framework – A Guide for All Processes The Process Framework – A Guide for All Processes https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.pngITSM WebinarITSM 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Operational Resilience Starts with AssessmentBlog. Operational Resilience Starts with Assessmenthttps://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.pngX_rounded_icon.svgX_rounded_icon.svghttps://navvia.com/hubfs/2026%20AI%20Governance%2c%20Risk%20&%20Operational%20Resilience%20Benchmark.%20png.png2026 AI Governance, Risk & Operational Resilience Benchmark. png2026 AI Governance, Risk & Operational Resilience Benchmark. pnghttps://navvia.com/hubfs/OpRes%20webinar.pngOpRes webinarOpRes webinar2026-09-18https://navvia.com/blog/understand-your-processes-through-identification-process-discoveryhttps://navvia.com/hubfs/MKTG%20Folder/Videos/_Process%20Identification%20-%20BPM%20(Horizontal).mp4/medium.jpgProcess IdentificationDoes your organization have a good understanding of their business processes? If not, consider embarking on Process Identification. Process Identification, or Process Discovery, is the first element in Business Process Management. 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