<?xml version='1.0' encoding='UTF-8'?><urlset xmlns="http://www.sitemaps.org/schemas/sitemap/0.9" xmlns:video="http://www.google.com/schemas/sitemap-video/1.1" xmlns:image="http://www.google.com/schemas/sitemap-image/1.1"><url><loc>https://navvia.com/blog/when-fire-strikes-a-real-story-of-governance-risk-and-compliance</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/GRC%20Blog.png</image:loc><image:caption>GRC Blog</image:caption><image:title>GRC Blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Digital%20Transfoamtion%20Webinar.png</image:loc><image:caption>Digital Transfoamtion Webinar</image:caption><image:title>Digital Transfoamtion Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Synergy%20Between%20ITSM%20Security%20and%20Risk%20Management%202-1.png</image:loc><image:caption>The Synergy Between ITSM Security and Risk Management 2-1</image:caption><image:title>The Synergy Between ITSM Security and Risk Management 2-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Exploring%20the%20Human%20Factors%20in%20Cyber%20Security.png</image:loc><image:caption>Exploring the Human Factors in Cyber Security</image:caption><image:title>Exploring the Human Factors in Cyber Security</image:title></image:image><lastmod>2025-06-04</lastmod></url><url><loc>https://navvia.com/webinars/best-practices-for-business-process-automation-in-servicenow</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Business%20Process%20Management%20guide.png</image:loc><image:caption>Business Process Management guide</image:caption><image:title>Business Process Management guide</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/blog/immature-itsm-ai-will-make-it-dangerous</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Immature%20ITSM%202.png</image:loc><image:caption>Immature ITSM 2</image:caption><image:title>Immature ITSM 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20is%20the%20Optimal%20ITSM%20Team%20Structure-1.png</image:loc><image:caption>What is the Optimal ITSM Team Structure-1</image:caption><image:title>What is the Optimal ITSM Team Structure-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2026-02-24</lastmod></url><url><loc>https://navvia.com/blog/cybersecurity-risk-has-become-a-leadership-risk</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Building%20an%20ITSM%20Risk%20Management%20Process.png</image:loc><image:caption>Building an ITSM Risk Management Process</image:caption><image:title>Building an ITSM Risk Management Process</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Why%20Third-Party%20Cyber%20Risk%20Breaks%20Operational%20Resilience.png</image:loc><image:caption>Why Third-Party 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Frameworks</image:caption><image:title>IT Security blog 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/IT%20Security%20blog%201.png</image:loc><image:caption>Venn diagram illustrating IT security with three overlapping circles labeled Technology, People, and Process.</image:caption><image:title>IT Security blog 1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Next%20Steps%20for%20Strengthening%20IT%20Security%20Management.png</image:loc><image:caption>Next Steps for Strengthening IT Security Management</image:caption><image:title>Next Steps for Strengthening IT Security Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Golden%20Triangle%20IT%20Security.png</image:loc><image:caption>The golden triangle of people, process, and technology is vital for successfully implementing any changes within an organization, including IT 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Security</image:caption><image:title>Exploring the Human Factors in Cyber Security</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog 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Change</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/BusinessProcessManagement_EasiestToDoBusinessWith_Mid-Market_EaseOfDoingBusinessWith-3.png</image:loc><image:caption>BusinessProcessManagement_EasiestToDoBusinessWith_Mid-Market_EaseOfDoingBusinessWith-3</image:caption><image:title>BusinessProcessManagement_EasiestToDoBusinessWith_Mid-Market_EaseOfDoingBusinessWith-3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Digital%20Transformation%20review.png</image:loc><image:caption>Digital Transformation review</image:caption><image:title>Digital Transformation review</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Digital%20Transformation%20Roadmap%202.png</image:loc><image:caption>Digital Transformation Roadmap 2</image:caption><image:title>Digital Transformation Roadmap 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20-%20Leading%20Digital%20Transformation%20.png</image:loc><image:caption>Business Process Management - Leading Digital Transformation </image:caption><image:title>Business Process Management - Leading Digital Transformation </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia%20Capture%20Requirements%208.png</image:loc><image:caption>Navvia Capture Requirements 8</image:caption><image:title>Navvia Capture Requirements 8</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Marketing/navvia/navvia-favicon2015.png</image:loc><image:caption>navvia-favicon2015</image:caption><image:title>navvia-favicon2015</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/BusinessProcessManagement_HighPerformer_HighPerformer-2.png</image:loc><image:caption>BusinessProcessManagement_HighPerformer_HighPerformer-2</image:caption><image:title>BusinessProcessManagement_HighPerformer_HighPerformer-2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/BusinessProcessManagement_BestSupport_Mid-Market_QualityOfSupport-3.png</image:loc><image:caption>BusinessProcessManagement_BestSupport_Mid-Market_QualityOfSupport-3</image:caption><image:title>BusinessProcessManagement_BestSupport_Mid-Market_QualityOfSupport-3</image:title></image:image><lastmod>2025-01-03</lastmod></url><url><loc>https://navvia.com/servicenow-business-process-mapping-solution</loc><image:image><image:loc>https://navvia.com/hubfs/User%20Stories.png</image:loc><image:caption>User Stories</image:caption><image:title>User Stories</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Governance%20.png</image:loc><image:caption>Governance </image:caption><image:title>Governance </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/How%20Business%20Process%20Automation%20Increases%20Efficiency%20and%20Reduces%20Costs.png</image:loc><image:caption>How Business Process Automation Increases Efficiency and Reduces Costs</image:caption><image:title>How Business Process Automation Increases Efficiency and Reduces Costs</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Marketing/navvia/navvia-favicon2015.png</image:loc><image:caption>navvia-favicon2015</image:caption><image:title>navvia-favicon2015</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Automation%20SN.png</image:loc><image:caption>Automation SN</image:caption><image:title>Automation SN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-9.png</image:loc><image:caption>Navvia-scenery-9</image:caption><image:title>Navvia-scenery-9</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Requirement.png</image:loc><image:caption>Requirement</image:caption><image:title>Requirement</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/SN%20Templates.png</image:loc><image:caption>SN Templates</image:caption><image:title>SN Templates</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Introduction%20to%20Process%20Mapping-1.png</image:loc><image:caption>Introduction to Process Mapping-1</image:caption><image:title>Introduction to Process Mapping-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Documentation-%20A%20Complete%20Guide.png</image:loc><image:caption>Process Documentation- A Complete Guide</image:caption><image:title>Process Documentation- A Complete Guide</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/A%20Guide%20to%20Selecting%20a%20Business%20Process%20Mapping%20Tool.%20.png</image:loc><image:caption>A Guide to Selecting a Business Process Mapping Tool. </image:caption><image:title>A Guide to Selecting a Business Process Mapping Tool. </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/navvia%20SN.png</image:loc><image:caption>navvia SN</image:caption><image:title>navvia SN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20mapping.png</image:loc><image:caption>Process mapping</image:caption><image:title>Process mapping</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Documentation.png</image:loc><image:caption>Documentation</image:caption><image:title>Documentation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Ned%20from%20Navvia%20pointing%20to%20the%20ITIL%20organizational%20structure%20icon.png</image:loc><image:caption>Ned from Navvia pointing to the ITIL organizational structure icon</image:caption><image:title>Ned from Navvia pointing to the ITIL organizational structure icon</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Automation.png</image:loc><image:caption>Automation</image:caption><image:title>Automation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM7.png</image:loc><image:caption>BPM7</image:caption><image:title>BPM7</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Assessment.png</image:loc><image:caption>Assessment</image:caption><image:title>Assessment</image:title></image:image><lastmod>2025-03-28</lastmod></url><url><loc>https://navvia.com/webinars/operational-resilience-in-practice-where-to-start-and-how-to-scale-webinar</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20Operational%20Resilience%20Really%20Means%20v2.png</image:loc><image:caption>What Operational Resilience Really Means v2</image:caption><image:title>What Operational Resilience Really Means v2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/OpRes%20webinar.png</image:loc><image:caption>OpRes webinar</image:caption><image:title>OpRes webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Executives%20Are%20Now%20Accountable%20for%20Resilience.png</image:loc><image:caption>Executives Are Now Accountable for Resilience</image:caption><image:title>Executives Are Now Accountable for Resilience</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blog.%20Operational%20Resilience%20Starts%20with%20Assessment.png</image:loc><image:caption>Blog. Operational Resilience Starts with Assessment</image:caption><image:title>Blog. Operational Resilience Starts with Assessment</image:title></image:image><lastmod>2026-06-09</lastmod></url><url><loc>https://navvia.com/webinars/leading-a-successful-itsm-tool-implementation</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Ned%20from%20Navvia%20pointing%20to%20the%20ITIL%20organizational%20structure%20icon.png</image:loc><image:caption>Ned from Navvia pointing to the ITIL organizational structure icon</image:caption><image:title>Ned from Navvia pointing to the ITIL organizational structure icon</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/itsm%20tools%205%20things%20to%20consider.png</image:loc><image:caption>itsm tools 5 things to consider</image:caption><image:title>itsm tools 5 things to consider</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/blog/the-critical-importance-of-cybersecurity-supply-chain-risk-management</loc><image:image><image:loc>https://navvia.com/hubfs/The%20Urgency%20of%20Cybersecurity%20Supply%20Chain%20Risk%20Management.png</image:loc><image:caption>The Urgency of Cybersecurity Supply Chain Risk Management</image:caption><image:title>The Urgency of Cybersecurity Supply Chain Risk Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Change%20Management%20Best%20Practices%202.png</image:loc><image:caption>Change Management Best Practices 2</image:caption><image:title>Change Management Best Practices 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITIL%20vs%20COBIT%20-%20Can%20they%20Coexist.png</image:loc><image:caption>ITIL vs COBIT - Can they Coexist</image:caption><image:title>ITIL vs COBIT - Can they Coexist</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Configuration%20Management.png</image:loc><image:caption>Configuration Management</image:caption><image:title>Configuration Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2025-05-03</lastmod></url><url><loc>https://navvia.com/blog/introduction-process-mapping</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Process%20Mapping%20-%20BPM%20(Horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>An Introduction to Process Mapping</video:title><video:description>"Process mapping" is a crucial part of Business Process Management.
 
The goal is to depict a process using one or more diagrams. 
 
These diagrams identify the inputs, outputs, activities, roles, and decision points involved in a process.
 
Some of the techniques used for process mapping include.
Flowcharting, 
Swimlane diagrams
Business Process Modeling Notation
Value Stream Mapping
and SIPOC diagrams
The benefits of process mapping are numerous. 
 
It's used in process identification to define the As-IS process.
 
It fosters better communication among team members, keeping everyone on the same page. 
 
It helps retain corporate knowledge and onboard new employees.
 
It can identify bottlenecks and highlight areas that need improvement.
 
And finally, it provides a blueprint for process automation, helping to improve productivity, reduce error rates, and save money.</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Process%20Mapping%20-%20BPM%20(Horizontal).mp4</video:content_loc><video:duration>59</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Imported_Blog_Media/expense%20approval%20process%20swimlane%20diagram-1.jpeg</image:loc><image:caption>expense approval process swimlane diagram-1</image:caption><image:title>expense approval process swimlane diagram-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Introduction%20to%20the%20SIPOC%20diagram%20v3.png</image:loc><image:caption>Introduction to the SIPOC diagram v3</image:caption><image:title>Introduction to the SIPOC diagram v3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Imported_Blog_Media/SIPOC%20diagram%20900%20x%20506-1.png</image:loc><image:caption>SIPOC diagram 900 x 506-1</image:caption><image:title>SIPOC diagram 900 x 506-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Introduction%20to%20Process%20Mapping-1.png</image:loc><image:caption>Introduction to Process Mapping-1</image:caption><image:title>Introduction to Process Mapping-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/5%20Benefits%20of%20a%20SIPOC%20diagram.png</image:loc><image:caption>5 Benefits of a SIPOC diagram</image:caption><image:title>5 Benefits of a SIPOC diagram</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Imported_Blog_Media/CMMi%20ISOIEC%2015505%20Capability%20Levels-1.png</image:loc><image:caption>CMMi ISOIEC 15505 Capability Levels-1</image:caption><image:title>CMMi ISOIEC 15505 Capability Levels-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Imported_Blog_Media/iso15504%20heat%20map%20900%20x%20500-1.png</image:loc><image:caption>iso15504 heat map 900 x 500-1</image:caption><image:title>iso15504 heat map 900 x 500-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20are%20process%20levels%2c%20and%20why%20are%20they%20important.png</image:loc><image:caption>What are process levels, and why are they important</image:caption><image:title>What are process levels, and why are they important</image:title></image:image><lastmod>2024-06-20</lastmod></url><url><loc>https://navvia.com/blog/a-guide-to-selecting-a-business-process-mapping-tool</loc><image:image><image:loc>https://navvia.com/hubfs/What%20is%20the%20Optimal%20ITSM%20Team%20Structure-1.png</image:loc><image:caption>What is the Optimal ITSM Team Structure-1</image:caption><image:title>What is the Optimal ITSM Team Structure-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/To%20Turn%20On%20or%20Off%20During%20Virtual%20Meetings%202.png</image:loc><image:caption>To Turn On or Off During Virtual Meetings 2</image:caption><image:title>To Turn On or Off During Virtual Meetings 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/A%20Guide%20to%20Selecting%20a%20Business%20Process%20Mapping%20Tool.%20.png</image:loc><image:caption>A Guide to Selecting a Business Process Mapping Tool. </image:caption><image:title>A Guide to Selecting a Business Process Mapping Tool. </image:title></image:image><lastmod>2024-09-17</lastmod></url><url><loc>https://navvia.com/blog/phantom-processes-and-the-importance-of-itil-process-documentation</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process-1.png</image:loc><image:caption>Process Governance Model Maintains the Integrity of Process-1</image:caption><image:title>Process Governance Model Maintains the Integrity of Process-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Drives%20Process%20Innovation2.png</image:loc><image:caption>Business Process Management Drives Process Innovation2</image:caption><image:title>Business Process Management Drives Process Innovation2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Phantom%20processes%20and%20the%20importance%20of%20ITIL%20process%20documentation.png</image:loc><image:caption>Phantom processes and the importance of ITIL process documentation</image:caption><image:title>Phantom processes and the importance of ITIL process documentation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Identification%20Blog%20image.png</image:loc><image:caption>Process Identification Blog image</image:caption><image:title>Process Identification Blog image</image:title></image:image><lastmod>2023-06-19</lastmod></url><url><loc>https://navvia.com/blog/release-management-best-practices</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Blog.png</image:loc><image:caption>Problem Management Blog</image:caption><image:title>Problem Management Blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Incident%20Management%20Best%20Practices.png</image:loc><image:caption>Incident Management Best Practices</image:caption><image:title>Incident Management Best Practices</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Release%20Management%20Activity%201.png</image:loc><image:caption>Release Management Activity 1</image:caption><image:title>Release Management Activity 1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Release%20Management%20Best%20Practices.png</image:loc><image:caption>Release Management Best Practices</image:caption><image:title>Release Management Best Practices</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Methodologies%2c%20Whats%20In%20Your%20Toolbox.png</image:loc><image:caption>Business Process Management Methodologies, Whats In Your Toolbox</image:caption><image:title>Business Process Management Methodologies, Whats In Your Toolbox</image:title></image:image><lastmod>2026-04-29</lastmod></url><url><loc>https://navvia.com/webinars/it-security-itsm</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blogs%20banners%20.png</image:loc><image:caption>Blogs banners </image:caption><image:title>Blogs banners </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Cyber%20Sec%20Thumbnail%203.png</image:loc><image:caption>Cyber Sec Thumbnail 3</image:caption><image:title>Cyber Sec Thumbnail 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Security%20Control%20Failure%20that%20Change%20Everything.png</image:loc><image:caption>The Security Control Failure that Change Everything</image:caption><image:title>The Security Control Failure that Change Everything</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/OpRes%20webinar.png</image:loc><image:caption>OpRes webinar</image:caption><image:title>OpRes webinar</image:title></image:image><lastmod>2026-06-10</lastmod></url><url><loc>https://navvia.com/blog/5-benefits-of-a-sipoc-diagram</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Configuration%20Management.png</image:loc><image:caption>Configuration Management</image:caption><image:title>Configuration Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Introduction%20to%20Process%20Mapping-1.png</image:loc><image:caption>Introduction to Process Mapping-1</image:caption><image:title>Introduction to Process Mapping-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/5%20Benefits%20of%20a%20SIPOC%20diagram.png</image:loc><image:caption>5 Benefits of a SIPOC diagram</image:caption><image:title>5 Benefits of a SIPOC diagram</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20are%20process%20levels%2c%20and%20why%20are%20they%20important.png</image:loc><image:caption>What are process levels, and why are they important</image:caption><image:title>What are process levels, and why are they important</image:title></image:image><lastmod>2024-06-14</lastmod></url><url><loc>https://navvia.com/webinars/announcing-navvia-cyber-security-assessment</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Security%20Control%20Failure%20that%20Change%20Everything.png</image:loc><image:caption>The Security Control Failure that Change Everything</image:caption><image:title>The Security Control Failure that Change Everything</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blogs%20banners%20.png</image:loc><image:caption>Blogs banners </image:caption><image:title>Blogs banners </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Cyber%20Sec%20Thumbnail%203.png</image:loc><image:caption>Cyber Sec Thumbnail 3</image:caption><image:title>Cyber Sec Thumbnail 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2026-06-10</lastmod></url><url><loc>https://navvia.com/blog/the-importance-of-an-itil-pmo</loc><image:image><image:loc>https://navvia.com/hubfs/ITSM%20and%20the%20Role%20of%20the%20Business%20Relationship%20Manager%202.png</image:loc><image:caption>ITSM and the Role of the Business Relationship Manager 2</image:caption><image:title>ITSM and the Role of the Business Relationship Manager 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20an%20ITIL%20PMO.png</image:loc><image:caption>The Importance of an ITIL PMO</image:caption><image:title>The Importance of an ITIL PMO</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20Are%20ITSM%20Tools%3F%20blog.png</image:loc><image:caption>What Are ITSM Tools? blog</image:caption><image:title>What Are ITSM Tools? blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/SMO%20roles.png</image:loc><image:caption>SMO roles</image:caption><image:title>SMO roles</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2023-08-11</lastmod></url><url><loc>https://navvia.com/blog/process-management-minute-process-assesment</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Process%20Assessment%20Minute%20-%20Horizontal.mp4/medium.jpg</video:thumbnail_loc><video:title>Should you do a process maturity assessment?</video:title><video:description>Process Assessment Minute - Horizontal</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Process%20Assessment%20Minute%20-%20Horizontal.mp4</video:content_loc><video:duration>74</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20a%20Process%20Maturity%20Assessment.png</image:loc><image:caption>The Importance of a Process Maturity Assessment</image:caption><image:title>The Importance of a Process Maturity Assessment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI-Generated%20Media/Images/using%20a%20security%20assessment%20and%20processes%20to%20improve%20it%20security%2c%20use%20stylized%20images%2c%20emphasize%20the%20color%20blue.jpeg</image:loc><image:caption>using a security assessment and processes to improve it security, use stylized images, emphasize the color blue</image:caption><image:title>using a security assessment and processes to improve it security, use stylized images, emphasize the color blue</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/operational%20resilience%20assessment.png</image:loc><image:caption>operational resilience assessment</image:caption><image:title>operational resilience assessment</image:title></image:image><lastmod>2024-10-28</lastmod></url><url><loc>https://navvia.com/penetration-policy</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2026-06-23</lastmod></url><url><loc>https://navvia.com/blog/process-management-minute-sipoc</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/SIPOC%20Diagram%20-%20Minute%20(Horizontal%204).mp4/medium.jpg</video:thumbnail_loc><video:title>What are the top 3 benefits of a SIPOC diagram?</video:title><video:description>SIPOC Diagram - Minute (Horizontal 4)</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/SIPOC%20Diagram%20-%20Minute%20(Horizontal%204).mp4</video:content_loc><video:duration>58</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Introduction%20to%20the%20SIPOC%20diagram%20v3.png</image:loc><image:caption>Introduction to the SIPOC diagram v3</image:caption><image:title>Introduction to the SIPOC diagram v3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process-1.png</image:loc><image:caption>Process Governance Model Maintains the Integrity of Process-1</image:caption><image:title>Process Governance Model Maintains the Integrity of Process-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/5%20Benefits%20of%20a%20SIPOC%20diagram.png</image:loc><image:caption>5 Benefits of a SIPOC diagram</image:caption><image:title>5 Benefits of a SIPOC diagram</image:title></image:image><lastmod>2023-11-29</lastmod></url><url><loc>https://navvia.com/blog/summiting-cybersecurity-with-the-nist-csf-detect-threats-early</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITIL%20vs%20COBIT%20-%20Can%20they%20Coexist.png</image:loc><image:caption>ITIL vs COBIT - Can they Coexist</image:caption><image:title>ITIL vs COBIT - Can they Coexist</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Detect%20NIST.png</image:loc><image:caption>Detect NIST</image:caption><image:title>Detect NIST</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/NIST%20SERIES.1png.png</image:loc><image:caption>NIST SERIES.1png</image:caption><image:title>NIST SERIES.1png</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/expedition%20planning.png</image:loc><image:caption>expedition planning</image:caption><image:title>expedition planning</image:title></image:image><lastmod>2025-07-29</lastmod></url><url><loc>https://navvia.com/blog/managing-organizational-change</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Organizational%20Change%20(horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>Organizational Change</video:title><video:description>Organizational Change
 
Let's talk about organizational change.
 
Failed change initiatives are usually due to poor leadership.  I know this from personal experience.
 
Many of us know the theory behind successful change, from pioneers like John Kotter and Kurt Lewin to emerging leaders like Edwina Pike.  
 
It comes down to a similar set of actions.  Communicate why the change is essential, get people on board, knock down barriers, generate quick wins, and then implement and lock in the change.
 
So, if we know this, why do so many initiatives fail to produce the desired results?
 
Too many leaders hand change off as a project without getting personally involved.
 
Leaders must be visible, listen to people's ideas and fears, and adjust when necessary.  Leaders need to walk the talk, reward success, and not be afraid to take corrective action.  
 
It takes the personal involvement of a leader to overcome resistance and spearhead the transformation.</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Organizational%20Change%20(horizontal).mp4</video:content_loc><video:duration>56</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Change%20Management%20Best%20Practices%202.png</image:loc><image:caption>Change Management Best Practices 2</image:caption><image:title>Change Management Best Practices 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Blog.png</image:loc><image:caption>Problem Management Blog</image:caption><image:title>Problem Management Blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Organizational%20Change%20Management%20Best%20Practices%20for%20BPM.png</image:loc><image:caption>Organizational Change Management Best Practices for BPM</image:caption><image:title>Organizational Change Management Best Practices for BPM</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Configuration%20Management.png</image:loc><image:caption>Configuration Management</image:caption><image:title>Configuration Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2024-04-07</lastmod></url><url><loc>https://navvia.com/blog/an-itsm-process-design-approach</loc><image:image><image:loc>https://navvia.com/hubfs/An%20ITSM%20Process%20Design%20Approach.png</image:loc><image:caption>An ITSM Process Design Approach</image:caption><image:title>An ITSM Process Design Approach</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog 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image</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Why%20Cybersecurity%20Fails%20Without%20Clear%20Processes-1.png</image:loc><image:caption>Why Cybersecurity Fails Without Clear Processes-1</image:caption><image:title>Why Cybersecurity Fails Without Clear Processes-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Incident%20Management%20Best%20Practices.png</image:loc><image:caption>Incident Management Best Practices</image:caption><image:title>Incident Management Best Practices</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Security%20-%20ITSM.png</image:loc><image:caption>Security - ITSM</image:caption><image:title>Security - ITSM</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Blog.png</image:loc><image:caption>Problem Management Blog</image:caption><image:title>Problem Management Blog</image:title></image:image><lastmod>2025-02-11</lastmod></url><url><loc>https://navvia.com/blog/is-shadow-ai-the-new-shadow-it</loc><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Ned%20from%20Navvia%20pointing%20to%20the%20ITIL%20organizational%20structure%20icon.png</image:loc><image:caption>Ned from Navvia pointing to the ITIL organizational structure icon</image:caption><image:title>Ned from Navvia pointing to the ITIL organizational structure 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Processes</image:title></image:image><lastmod>2026-06-24</lastmod></url><url><loc>https://navvia.com/webinars/service-management-office-implementation-lessons-from-columbia-university</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/SMO%20Webinar.png</image:loc><image:caption>SMO Webinar</image:caption><image:title>SMO Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Ned%20from%20Navvia%20pointing%20to%20the%20ITIL%20organizational%20structure%20icon.png</image:loc><image:caption>Ned from Navvia pointing to the ITIL organizational structure icon</image:caption><image:title>Ned from Navvia pointing to the ITIL organizational structure icon</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/blog/operational-resilience-issues-its-likely-weak-itsm-processes</loc><image:image><image:loc>https://navvia.com/hubfs/It%E2%80%99s%20Likely%20Weak%20ITSM%20Processes%202.png</image:loc><image:caption>It’s Likely Weak ITSM Processes 2</image:caption><image:title>It’s Likely Weak ITSM Processes 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/operational%20resilience%20assessment.png</image:loc><image:caption>operational resilience assessment</image:caption><image:title>operational resilience 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Operational Resilience Starts with Assessment</image:caption><image:title>Blog. Operational Resilience Starts with Assessment</image:title></image:image><lastmod>2026-03-31</lastmod></url><url><loc>https://navvia.com/blog/sipoc-diagram-introduction</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process-1.png</image:loc><image:caption>Process Governance Model Maintains the Integrity of Process-1</image:caption><image:title>Process Governance Model Maintains the Integrity of Process-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Introduction%20to%20the%20SIPOC%20diagram%20v3.png</image:loc><image:caption>Introduction to the SIPOC diagram v3</image:caption><image:title>Introduction to the SIPOC diagram v3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Introduction%20to%20Process%20Mapping-1.png</image:loc><image:caption>Introduction to Process Mapping-1</image:caption><image:title>Introduction to Process Mapping-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/What%20is%20a%20SIPOC%20diagram%20-%20An%20Introduction.png</image:loc><image:caption>What is a SIPOC diagram - An Introduction</image:caption><image:title>What is a SIPOC diagram - An Introduction</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><lastmod>2024-11-11</lastmod></url><url><loc>https://navvia.com/webinars</loc><image:image><image:loc>https://navvia.com/hubfs/Cyber%20Sec%20Thumbnail%203.png</image:loc><image:caption>Cyber Sec Thumbnail 3</image:caption><image:title>Cyber Sec Thumbnail 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/OpRes%20webinar.png</image:loc><image:caption>OpRes webinar</image:caption><image:title>OpRes webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blogs%20banners%20%20(2).png</image:loc><image:caption>Blogs banners  (2)</image:caption><image:title>Blogs banners  (2)</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Intro%20to%20the%20Nist%20Cybersecutiry%20Framework%20tn%20v3.png</image:loc><image:caption>Intro to the Nist Cybersecutiry Framework tn v3</image:caption><image:title>Intro to the Nist Cybersecutiry Framework tn v3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Miscellaneous-1.png</image:loc><image:caption>Miscellaneous-1</image:caption><image:title>Miscellaneous-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blogs%20banners%20.png</image:loc><image:caption>Blogs banners </image:caption><image:title>Blogs banners </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blog.%20Operational%20Resilience%20Starts%20with%20Assessment.png</image:loc><image:caption>Blog. 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Operational Resilience Starts with Assessment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2026-07-14</lastmod></url><url><loc>https://navvia.com/blog/business-process-governance-delivers-quality</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20Are%20the%20Benefits%20of%20Business%20Process%20Management.png</image:loc><image:caption>What Are the Benefits of Business Process Management</image:caption><image:title>What Are the Benefits of Business Process Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20importance%20of%20Business%20Process%20Change%20Management-1.png</image:loc><image:caption>The importance of Business Process Change Management-1</image:caption><image:title>The importance of Business Process Change Management-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Deliver%20Business%20Process%20Quality%20Through%20Governance.png</image:loc><image:caption>Deliver Business Process Quality Through Governance</image:caption><image:title>Deliver Business Process Quality Through Governance</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/The%20prrocess%20framework%20CTA.png</image:loc><image:caption>The prrocess framework CTA</image:caption><image:title>The prrocess framework CTA</image:title></image:image><lastmod>2024-09-17</lastmod></url><url><loc>https://navvia.com/blog/business-process-management-drawing-pictures</loc><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Methodologies%2c%20Whats%20In%20Your%20Toolbox.png</image:loc><image:caption>Business Process Management Methodologies, Whats In Your Toolbox</image:caption><image:title>Business Process Management Methodologies, Whats In Your Toolbox</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Introduction%20to%20Process%20Mapping-1.png</image:loc><image:caption>Introduction to Process Mapping-1</image:caption><image:title>Introduction to Process Mapping-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Drives%20Process%20Innovation2.png</image:loc><image:caption>Business Process Management Drives Process Innovation2</image:caption><image:title>Business Process Management Drives Process Innovation2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Establishing%20a%20Business%20Process%20Management%20Methodology.png</image:loc><image:caption>Establishing a Business Process Management Methodology</image:caption><image:title>Establishing a Business Process Management Methodology</image:title></image:image><lastmod>2023-05-22</lastmod></url><url><loc>https://navvia.com/collaborative-process</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-4-1.png</image:loc><image:caption>Navvia-scenery-4-1</image:caption><image:title>Navvia-scenery-4-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Navvia%20laptop%20live%20demo%202.png</image:loc><image:caption>Navvia laptop live demo 2</image:caption><image:title>Navvia laptop live demo 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><lastmod>2025-09-26</lastmod></url><url><loc>https://navvia.com/blog/use-bpm-to-create-a-customer-first-organization</loc><image:image><image:loc>https://navvia.com/hubfs/Does%20Your%20Company%20Have%20an%20AI%20Acceptable%20Use%20Policy%3F.png</image:loc><image:caption>Does Your Company Have an AI Acceptable Use Policy?</image:caption><image:title>Does Your Company Have an AI Acceptable Use Policy?</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Use%20BPM%20to%20create%20a%20Customer%20First%20Organization.png</image:loc><image:caption>Use BPM to create a Customer First Organization</image:caption><image:title>Use BPM to create a Customer First Organization</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Business%20Process%20Management%20guide.png</image:loc><image:caption>Business Process Management guide</image:caption><image:title>Business Process Management guide</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/An%20ITSM%20Process%20Design%20Approach.png</image:loc><image:caption>An ITSM Process Design Approach</image:caption><image:title>An ITSM Process Design Approach</image:title></image:image><lastmod>2024-02-03</lastmod></url><url><loc>https://navvia.com/business-technology-leaders</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/bg-hero-resources.png</image:loc><image:caption>bg-hero-resources</image:caption><image:title>bg-hero-resources</image:title></image:image><lastmod>2025-09-12</lastmod></url><url><loc>https://navvia.com/what-is-it-service-management-a-complete-guide</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/3%20things%20for%20a%20successful%20ITSM%20implementation%20(horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title> Three things for a successful ITSM implementation</video:title><video:description>Getting IT Service Management on Track: 3 Key Ingredients
This video explores the three essential elements for a successful implementation of IT Service Management (ITSM).

1. People Power:

The video emphasizes that ITSM is ultimately about people.  Successful adoption hinges on effective change management.  This means clear communication about the benefits for employees, comprehensive training, and ongoing support to ensure everyone's on board.

2. Process Matters:

While processes can sometimes get a bad rap for being cumbersome, the video argues that well-defined processes are crucial for ITSM success.  By mapping these workflows, organizations can identify bottlenecks, improve efficiency, and ultimately save money.

3. The Right Tools for the Job:

ITSM tools can automate processes, bringing them to life.  However, the video cautions against getting carried away with fancy features.  The key is to choose tools that align with your existing processes and avoid overspending on functionalities you might not need.</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/3%20things%20for%20a%20successful%20ITSM%20implementation%20(horizontal).mp4</video:content_loc><video:duration>61</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Cobits%20domain-1.png</image:loc><image:caption>Cobits domain-1</image:caption><image:title>Cobits domain-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20is%20IT%20Service%20Management.%20A%20Complete%20Guide.png</image:loc><image:caption>What is IT Service Management. A Complete Guide</image:caption><image:title>What is IT Service Management. 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Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/IT%20Asset%20Management.png</image:loc><image:caption>IT Asset Management</image:caption><image:title>IT Asset Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Truth%20Behind%20a%20Cyber%20Breach%20v2.png</image:loc><image:caption>The Truth Behind a Cyber Breach v2</image:caption><image:title>The Truth Behind a Cyber Breach v2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Validation%20&amp;%20Testing.png</image:loc><image:caption>Validation &amp; Testing</image:caption><image:title>Validation &amp; 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Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Supplier%20Management.png</image:loc><image:caption>Supplier Management</image:caption><image:title>Supplier Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Smart%20Segmentation%20&amp;%20Analytics.png</image:loc><image:caption>Smart Segmentation &amp; Analytics</image:caption><image:title>Smart Segmentation &amp; Analytics</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Automated%20Survey%20Tracking%20&amp;%20Reminders.png</image:loc><image:caption>Automated Survey Tracking &amp; Reminders</image:caption><image:title>Automated Survey Tracking &amp; Reminders</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Identifies%20Security%20Gaps%20for%20Targeted%20Improvement.png</image:loc><image:caption>Identifies Security Gaps for Targeted Improvement</image:caption><image:title>Identifies Security Gaps for 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Blog. NIST</image:caption><image:title>Protect. Blog. NIST</image:title></image:image><lastmod>2025-07-14</lastmod></url><url><loc>https://navvia.com/assessment-services</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/5.%20Review%20&amp;%20Deliverables.png</image:loc><image:caption>5. Review &amp; Deliverables</image:caption><image:title>5. Review &amp; Deliverables</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/1.%20Planning%20and%20Initiation.png</image:loc><image:caption>1. Planning and Initiation</image:caption><image:title>1. Planning and Initiation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Baseline%20Assessment.png</image:loc><image:caption>Baseline Assessment</image:caption><image:title>Baseline Assessment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/Assessment%20Services%203.png</image:loc><image:caption>Assessment Services 3</image:caption><image:title>Assessment Services 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Advisory%20assesment.png</image:loc><image:caption>Advisory assesment</image:caption><image:title>Advisory assesment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/Turn%20Assessment%20Into%20Action.png</image:loc><image:caption>Turn Assessment Into Action</image:caption><image:title>Turn Assessment Into Action</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/2.%20Data%20Collection.png</image:loc><image:caption>2. Data Collection</image:caption><image:title>2. Data Collection</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/4.%20Findings%20&amp;%20Analysis.png</image:loc><image:caption>4. Findings &amp; Analysis</image:caption><image:title>4. Findings &amp; Analysis</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Miscellaneous-1.png</image:loc><image:caption>Miscellaneous-1</image:caption><image:title>Miscellaneous-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/Understand%20How%20Your%20Processes%20Actually%20Perform.png</image:loc><image:caption>Understand How Your Processes Actually Perform</image:caption><image:title>Understand How Your Processes Actually Perform</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/3.%20Validation.png</image:loc><image:caption>3. Validation</image:caption><image:title>3. Validation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Enhanced%20Assessment.png</image:loc><image:caption>Enhanced Assessment</image:caption><image:title>Enhanced Assessment</image:title></image:image><lastmod>2026-06-25</lastmod></url><url><loc>https://navvia.com/blog/should-your-company-adopt-an-itil-organizational-structure</loc><image:image><image:loc>https://navvia.com/hubfs/Change%20Management%20Best%20Practices%202.png</image:loc><image:caption>Change Management Best Practices 2</image:caption><image:title>Change Management Best Practices 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Service%20Management%20Office%20Blog.png</image:loc><image:caption>Service Management Office Blog</image:caption><image:title>Service Management Office Blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITIL%20History.png</image:loc><image:caption>ITIL History</image:caption><image:title>ITIL History</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Ned%20from%20Navvia%20pointing%20to%20the%20ITIL%20organizational%20structure%20icon.png</image:loc><image:caption>Ned from Navvia pointing to the ITIL organizational structure icon</image:caption><image:title>Ned from Navvia pointing to the ITIL organizational structure icon</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Blog.png</image:loc><image:caption>Problem Management Blog</image:caption><image:title>Problem Management Blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Practical%20Governance%20Beats%20Best-Practice%20Frameworks%20Every%20Time%202.png</image:loc><image:caption>Practical Governance Beats Best-Practice Frameworks Every Time 2</image:caption><image:title>Practical Governance Beats Best-Practice Frameworks Every Time 2</image:title></image:image><lastmod>2023-09-05</lastmod></url><url><loc>https://navvia.com/blog/establishing-support-bpg-program</loc><image:image><image:loc>https://navvia.com/hubfs/The%20Process%20Framework%20%E2%80%93%20A%20Guide%20for%20All%20Processes%20.png</image:loc><image:caption>The Process Framework – A Guide for All Processes </image:caption><image:title>The Process Framework – A Guide for All Processes </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Identification%20Blog%20image.png</image:loc><image:caption>Process Identification Blog image</image:caption><image:title>Process Identification Blog image</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process-1.png</image:loc><image:caption>Process Governance Model Maintains the Integrity of Process-1</image:caption><image:title>Process Governance Model Maintains the Integrity of Process-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2023-11-17</lastmod></url><url><loc>https://navvia.com/blog/the-itsm-paradigm-business-relationship-management</loc><image:image><image:loc>https://navvia.com/hubfs/The%20Synergy%20Between%20ITSM%20Security%20and%20Risk%20Management%202-1.png</image:loc><image:caption>The Synergy Between ITSM Security and Risk Management 2-1</image:caption><image:title>The Synergy Between ITSM Security and Risk Management 2-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Release%20Management%20Best%20Practices.png</image:loc><image:caption>Release Management Best Practices</image:caption><image:title>Release Management Best Practices</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/ITSM%20and%20the%20Role%20of%20the%20Business%20Relationship%20Manager%202.png</image:loc><image:caption>ITSM and the Role of the Business Relationship Manager 2</image:caption><image:title>ITSM and the Role of the Business Relationship Manager 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Urgency%20of%20Cybersecurity%20Supply%20Chain%20Risk%20Management.png</image:loc><image:caption>The Urgency of Cybersecurity Supply Chain Risk Management</image:caption><image:title>The Urgency of Cybersecurity Supply Chain Risk Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2022-08-17</lastmod></url><url><loc>https://navvia.com/blog/best-practices-are-useless-if-no-one-practices-them</loc><image:image><image:loc>https://navvia.com/hubfs/Best%20Practice%20Frameworks%20Are%20Useless%20If%20No%20One%20Practices%20Them.png</image:loc><image:caption>Best Practice Frameworks Are Useless If No One Practices Them</image:caption><image:title>Best Practice Frameworks Are Useless If No One Practices Them</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Practical%20Governance%20Beats%20Best-Practice%20Frameworks%20Every%20Time%202.png</image:loc><image:caption>Practical Governance Beats Best-Practice Frameworks Every Time 2</image:caption><image:title>Practical Governance Beats Best-Practice Frameworks Every Time 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Incident%20Management%20Best%20Practices.png</image:loc><image:caption>Incident Management Best Practices</image:caption><image:title>Incident Management Best Practices</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Blog.png</image:loc><image:caption>Problem Management Blog</image:caption><image:title>Problem Management Blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2026-03-31</lastmod></url><url><loc>https://navvia.com/dvms-digital-business-risk-awareness</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Miscellaneous-1.png</image:loc><image:caption>Miscellaneous-1</image:caption><image:title>Miscellaneous-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-5.png</image:loc><image:caption>Navvia-scenery-5</image:caption><image:title>Navvia-scenery-5</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Miscellaneous%20(5)-1.png</image:loc><image:caption>Miscellaneous (5)-1</image:caption><image:title>Miscellaneous (5)-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Awareness-1.png</image:loc><image:caption>Awareness-1</image:caption><image:title>Awareness-1</image:title></image:image><lastmod>2025-07-30</lastmod></url><url><loc>https://navvia.com/webinars/introduction-to-the-nist-cybersecurity-framework-csf-2.0</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blog.%20Operational%20Resilience%20Starts%20with%20Assessment.png</image:loc><image:caption>Blog. Operational Resilience Starts with Assessment</image:caption><image:title>Blog. Operational Resilience Starts with Assessment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blogs%20banners%20.png</image:loc><image:caption>Blogs banners </image:caption><image:title>Blogs banners </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Intro%20to%20the%20Nist%20Cybersecutiry%20Framework%20tn%20v3.png</image:loc><image:caption>Intro to the Nist Cybersecutiry Framework tn v3</image:caption><image:title>Intro to the Nist Cybersecutiry Framework tn v3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/OpRes%20webinar.png</image:loc><image:caption>OpRes webinar</image:caption><image:title>OpRes webinar</image:title></image:image><lastmod>2026-06-09</lastmod></url><url><loc>https://navvia.com/webinars/itsm-within-financial-services</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blogs%20banners%20.png</image:loc><image:caption>Blogs banners </image:caption><image:title>Blogs banners </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Create%20a%20succesful%20Digital%20Transformation%20Initiative.png</image:loc><image:caption>Create a succesful Digital Transformation Initiative</image:caption><image:title>Create a succesful Digital Transformation Initiative</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Cyber%20Sec%20Thumbnail%203.png</image:loc><image:caption>Cyber Sec Thumbnail 3</image:caption><image:title>Cyber Sec Thumbnail 3</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/blog/itsm-and-the-canadian-governments-stance-on-operational-resilience</loc><image:image><image:loc>https://navvia.com/hubfs/Operational%20Resilience%20in%20Canada%20How%20ITSM%20Supports%20Regulated%20Organizations.png</image:loc><image:caption>Operational Resilience in Canada How ITSM Supports Regulated Organizations</image:caption><image:title>Operational Resilience in Canada How ITSM Supports Regulated Organizations</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/It%E2%80%99s%20Likely%20Weak%20ITSM%20Processes%202.png</image:loc><image:caption>It’s Likely Weak ITSM Processes 2</image:caption><image:title>It’s Likely Weak ITSM Processes 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/OpRes%20Process%20Design.png</image:loc><image:caption>OpRes Process Design</image:caption><image:title>OpRes Process Design</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/operational%20resilience%20assessment.png</image:loc><image:caption>operational resilience assessment</image:caption><image:title>operational resilience assessment</image:title></image:image><lastmod>2026-05-15</lastmod></url><url><loc>https://navvia.com/blog/how-business-process-automation-increases-efficiency-and-reduces-costs</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Process%20Automation%20-%20BPM%20(Horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>Process Automation - BPM (Horizontal)</video:title><video:description>Process Automation - BPM (Horizontal)</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Process%20Automation%20-%20BPM%20(Horizontal).mp4</video:content_loc><video:duration>58</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Create%20a%20succesful%20Digital%20Transformation%20Initiative.png</image:loc><image:caption>Create a succesful Digital Transformation Initiative</image:caption><image:title>Create a succesful Digital Transformation Initiative</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/How%20Business%20Process%20Automation%20Increases%20Efficiency%20and%20Reduces%20Costs.png</image:loc><image:caption>How Business Process Automation Increases Efficiency and Reduces Costs</image:caption><image:title>How Business Process Automation Increases Efficiency and Reduces Costs</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Use%20of%20AI%20in%20Business%20Process%20Management.png</image:loc><image:caption>The Use of AI in Business Process Management</image:caption><image:title>The Use of AI in Business Process Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Expanding%20the%20role%20of%20the%20Service%20Management%20Organization.png</image:loc><image:caption>Expanding the role of the Service Management Organization</image:caption><image:title>Expanding the role of the Service Management Organization</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia%20-%20DT%20solution%202.png</image:loc><image:caption>Navvia - DT solution 2</image:caption><image:title>Navvia - DT solution 2</image:title></image:image><lastmod>2024-10-12</lastmod></url><url><loc>https://navvia.com/what-is-a-service-management-office-everything-you-need-to-know-0</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/3%20things%20for%20a%20successful%20ITSM%20implementation%20(horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title> Three things for a successful ITSM implementation</video:title><video:description>Getting IT Service Management on Track: 3 Key Ingredients
This video explores the three essential elements for a successful implementation of IT Service Management (ITSM).

1. People Power:

The video emphasizes that ITSM is ultimately about people.  Successful adoption hinges on effective change management.  This means clear communication about the benefits for employees, comprehensive training, and ongoing support to ensure everyone's on board.

2. Process Matters:

While processes can sometimes get a bad rap for being cumbersome, the video argues that well-defined processes are crucial for ITSM success.  By mapping these workflows, organizations can identify bottlenecks, improve efficiency, and ultimately save money.

3. The Right Tools for the Job:

ITSM tools can automate processes, bringing them to life.  However, the video cautions against getting carried away with fancy features.  The key is to choose tools that align with your existing processes and avoid overspending on functionalities you might not need.</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/3%20things%20for%20a%20successful%20ITSM%20implementation%20(horizontal).mp4</video:content_loc><video:duration>61</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Process%20documentation%20information.png</image:loc><image:caption>Process documentation information</image:caption><image:title>Process documentation information</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Marketing/navvia/navvia-favicon2015.png</image:loc><image:caption>navvia-favicon2015</image:caption><image:title>navvia-favicon2015</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/Cobit%20domain%202.png</image:loc><image:caption>Cobit domain 2</image:caption><image:title>Cobit domain 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2026-07-13</lastmod></url><url><loc>https://navvia.com/webinars/introducing-navvias-ai-powered-operational-resilience-assessment</loc><image:image><image:loc>https://navvia.com/hubfs/OpRes%20webinar.png</image:loc><image:caption>OpRes webinar</image:caption><image:title>OpRes webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Cyber%20Sec%20Thumbnail%203.png</image:loc><image:caption>Cyber Sec Thumbnail 3</image:caption><image:title>Cyber Sec Thumbnail 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Executives%20Are%20Now%20Accountable%20for%20Resilience.png</image:loc><image:caption>Executives Are Now Accountable for Resilience</image:caption><image:title>Executives Are Now Accountable for Resilience</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blogs%20banners%20%20(2).png</image:loc><image:caption>Blogs banners  (2)</image:caption><image:title>Blogs banners  (2)</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Support%20Blog%20Images%20%20(1).png</image:loc><image:caption>Support Blog Images  (1)</image:caption><image:title>Support Blog Images  (1)</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2026-06-09</lastmod></url><url><loc>https://navvia.com/blog/business-process-management-and-the-digital-enterprise</loc><image:image><image:loc>https://navvia.com/hubfs/What%20are%20process%20levels%2c%20and%20why%20are%20they%20important.png</image:loc><image:caption>What are process levels, and why are they important</image:caption><image:title>What are process levels, and why are they important</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20and%20the%20Digital%20Enterprise.png</image:loc><image:caption>Business Process Management and the Digital Enterprise</image:caption><image:title>Business Process Management and the Digital Enterprise</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Digital%20Tranformation%20Roadmap%20CTA.png</image:loc><image:caption>Digital Tranformation Roadmap CTA</image:caption><image:title>Digital Tranformation Roadmap CTA</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Process%20Diagrams-%20Why%20they%20are%20important%20&amp;%20examples%20to%20get%20you%20started.png</image:loc><image:caption>Process Diagrams- Why they are important &amp; examples to get you started</image:caption><image:title>Process Diagrams- Why they are important &amp; examples to get you started</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Methodologies%2c%20Whats%20In%20Your%20Toolbox.png</image:loc><image:caption>Business Process Management Methodologies, Whats In Your Toolbox</image:caption><image:title>Business Process Management Methodologies, Whats In Your 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v2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI%20Governance%20Embedded%20in%20ITSM%20Processes.png</image:loc><image:caption>AI Governance Embedded in ITSM Processes</image:caption><image:title>AI Governance Embedded in ITSM Processes</image:title></image:image><lastmod>2026-06-24</lastmod></url><url><loc>https://navvia.com/blog/process-documentation-complete-guide</loc><image:image><image:loc>https://navvia.com/hubfs/Process%20Documentation-%20A%20Complete%20Guide.png</image:loc><image:caption>Process Documentation- A Complete Guide</image:caption><image:title>Process Documentation- A Complete Guide</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/process%20governance%20for%20operational%20resilience.png</image:loc><image:caption>process governance for operational resilience</image:caption><image:title>process governance for operational resilience</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Phantom%20processes%20and%20the%20importance%20of%20ITIL%20process%20documentation.png</image:loc><image:caption>Phantom processes and the importance of ITIL process documentation</image:caption><image:title>Phantom processes and the importance of ITIL process documentation</image:title></image:image><lastmod>2024-09-17</lastmod></url><url><loc>https://navvia.com/implementation-services</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Marketing/navvia/navvia-favicon2015.png</image:loc><image:caption>navvia-favicon2015</image:caption><image:title>navvia-favicon2015</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/Process%20Design%20and%20Requirements.png</image:loc><image:caption>Process Design and Requirements</image:caption><image:title>Process Design and Requirements</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Rollout%20and%20Embed.png</image:loc><image:caption>Rollout and 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Resilience</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Platform%2c%20Experts%2c%20and%20Partners%201.png</image:loc><image:caption>Platform, Experts, and Partners 1</image:caption><image:title>Platform, Experts, and Partners 1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Team%20Enabled.png</image:loc><image:caption>Team Enabled</image:caption><image:title>Team Enabled</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Translated%20Insights.png</image:loc><image:caption>Translated Insights</image:caption><image:title>Translated Insights</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/Design%20the%20Right%20Processes.png</image:loc><image:caption>Design the Right Processes</image:caption><image:title>Design the Right Processes</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/Training%20&amp;%20Rollout.png</image:loc><image:caption>Training &amp; Rollout</image:caption><image:title>Training &amp; Rollout</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Pilot%20and%20validate.png</image:loc><image:caption>Pilot and validate</image:caption><image:title>Pilot and validate</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Miscellaneous-1.png</image:loc><image:caption>Miscellaneous-1</image:caption><image:title>Miscellaneous-1</image:title></image:image><lastmod>2026-06-25</lastmod></url><url><loc>https://navvia.com/blog/process-management-minute-overspending-on-itsm-tools</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Overspending%20on%20ITSM%20tools%20Minute%20-%20Horizontal.mp4/medium.jpg</video:thumbnail_loc><video:title>Overspending on ITSM tools 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Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Expanding%20the%20role%20of%20the%20Service%20Management%20Organization.png</image:loc><image:caption>Expanding the role of the Service Management Organization</image:caption><image:title>Expanding the role of the Service Management Organization</image:title></image:image><lastmod>2025-02-10</lastmod></url><url><loc>https://navvia.com/blog/what-is-sso-and-how-it-supports-your-nist-cybersecurity-goals</loc><image:image><image:loc>https://navvia.com/hubfs/The%203%20Pillars%20of%20IT%20Security.png</image:loc><image:caption>The 3 Pillars of IT Security</image:caption><image:title>The 3 Pillars of IT Security</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Introduction%20to%20the%20SIPOC%20diagram%20v3.png</image:loc><image:caption>Introduction to the SIPOC diagram v3</image:caption><image:title>Introduction to the SIPOC diagram 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TN</image:title></image:image><lastmod>2025-05-12</lastmod></url><url><loc>https://navvia.com/building-an-operational-resilience-framework-a-practical-guide</loc><image:image><image:loc>https://navvia.com/hubfs/Building%20an%20Operational%20Resilience%20Framework.%20A%20Practical%20Guide.png</image:loc><image:caption>Building an Operational Resilience Framework. 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TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Incident%20Management%20Best%20Practices.png</image:loc><image:caption>Incident Management Best Practices</image:caption><image:title>Incident Management Best Practices</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Blog.png</image:loc><image:caption>Problem Management Blog</image:caption><image:title>Problem Management 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2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia%20Features-1.png</image:loc><image:caption>Navvia Features-1</image:caption><image:title>Navvia Features-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/auto%20documentation%202.png</image:loc><image:caption>auto documentation 2</image:caption><image:title>auto documentation 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20mapping-1.png</image:loc><image:caption>Process mapping-1</image:caption><image:title>Process 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Setup</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Marketing/navvia/navvia-favicon2015.png</image:loc><image:caption>navvia-favicon2015</image:caption><image:title>navvia-favicon2015</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Best%20Practices.png</image:loc><image:caption>Best Practices</image:caption><image:title>Best Practices</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/Navvia%20Implementation%20Services.png</image:loc><image:caption>Navvia Implementation Services</image:caption><image:title>Navvia Implementation Services</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Requirements.png</image:loc><image:caption>Requirements</image:caption><image:title>Requirements</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Navvia%20BootCamp.png</image:loc><image:caption>Navvia BootCamp</image:caption><image:title>Navvia BootCamp</image:title></image:image><lastmod>2026-06-25</lastmod></url><url><loc>https://navvia.com/webinars/simplify-governance-of-your-it-processes</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/blog/how-does-process-ownership-affect-operational-resilience-in-enterprise-environments</loc><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Innovation%20and%20the%20Challenge%20of%20Rapid%20Change.png</image:loc><image:caption>Business Process Innovation and the Challenge of Rapid Change</image:caption><image:title>Business Process Innovation and the Challenge of Rapid Change</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20and%20the%20Digital%20Enterprise.png</image:loc><image:caption>Business Process Management and the Digital Enterprise</image:caption><image:title>Business Process Management and the Digital Enterprise</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/SMO%20Webinar.png</image:loc><image:caption>SMO Webinar</image:caption><image:title>SMO Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/process%20ownership%20and%20operational%20resilience.png</image:loc><image:caption>process ownership and operational resilience</image:caption><image:title>process 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TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Building%20an%20IT%20Security%20Management%20Process%202.png</image:loc><image:caption>Building an IT Security Management Process 2</image:caption><image:title>Building an IT Security Management Process 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Blog.png</image:loc><image:caption>Problem Management Blog</image:caption><image:title>Problem Management 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px)</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Continual%20Process%20Improvement%20-%20BPM%20(1920%20x%201080%20px).mp4</video:content_loc><video:duration>65</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Process%20Improvement%20blog%20banner.png</image:loc><image:caption>Process Improvement blog banner</image:caption><image:title>Process Improvement blog banner</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Boosting%20Productivity%20and%20Profitability%20Blog.png</image:loc><image:caption>Boosting Productivity and Profitability Blog</image:caption><image:title>Boosting Productivity and Profitability Blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/OpRes%20Process%20Design.png</image:loc><image:caption>OpRes Process Design</image:caption><image:title>OpRes Process Design</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/process%20governance%20for%20operational%20resilience.png</image:loc><image:caption>process governance for operational resilience</image:caption><image:title>process governance for operational resilience</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Continual%20Process%20Improvememnt%20Blog%20post.png</image:loc><image:caption>Continual Process Improvememnt Blog post</image:caption><image:title>Continual Process Improvememnt Blog post</image:title></image:image><lastmod>2024-03-14</lastmod></url><url><loc>https://navvia.com/blog/operational-resilience-in-practice-process-design</loc><image:image><image:loc>https://navvia.com/hubfs/Building%20an%20ITSM%20Risk%20Management%20Process.png</image:loc><image:caption>Building an ITSM Risk Management Process</image:caption><image:title>Building an ITSM Risk Management Process</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/OpRes%20Process%20Design.png</image:loc><image:caption>OpRes Process Design</image:caption><image:title>OpRes Process Design</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/process%20governance%20for%20operational%20resilience.png</image:loc><image:caption>process governance for operational resilience</image:caption><image:title>process governance for operational resilience</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/operational%20resilience%20assessment.png</image:loc><image:caption>operational resilience assessment</image:caption><image:title>operational resilience assessment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2026-04-13</lastmod></url><url><loc>https://navvia.com/blog/3-things-for-a-successful-itsm-implementation</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/3%20things%20for%20a%20successful%20ITSM%20implementation%20(horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title> Three things for a successful ITSM implementation</video:title><video:description>Getting IT Service Management on Track: 3 Key Ingredients
This video explores the three essential elements for a successful implementation of IT Service Management (ITSM).

1. People Power:

The video emphasizes that ITSM is ultimately about people.  Successful adoption hinges on effective change management.  This means clear communication about the benefits for employees, comprehensive training, and ongoing support to ensure everyone's on board.

2. Process Matters:

While processes can sometimes get a bad rap for being cumbersome, the video argues that well-defined processes are crucial for ITSM success.  By mapping these workflows, organizations can identify bottlenecks, improve efficiency, and ultimately save money.

3. The Right Tools for the Job:

ITSM tools can automate processes, bringing them to life.  However, the video cautions against getting carried away with fancy features.  The key is to choose tools that align with your existing processes and avoid overspending on functionalities you might not need.</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/3%20things%20for%20a%20successful%20ITSM%20implementation%20(horizontal).mp4</video:content_loc><video:duration>61</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Process%20Identification%20Blog%20image.png</image:loc><image:caption>Process Identification Blog image</image:caption><image:title>Process Identification Blog image</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/3%20things%20succesful%20ITSM%20implmentation%20.png</image:loc><image:caption>3 things succesful ITSM implmentation </image:caption><image:title>3 things succesful ITSM implmentation </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%203%20Pillars%20of%20IT%20Security.png</image:loc><image:caption>The 3 Pillars of IT Security</image:caption><image:title>The 3 Pillars of IT Security</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Illusion%20of%20Security%203.png</image:loc><image:caption>The Illusion of Security 3</image:caption><image:title>The Illusion of Security 3</image:title></image:image><lastmod>2025-02-10</lastmod></url><url><loc>https://navvia.com/blog/why-third-party-cyber-risk-breaks-operational-resilience</loc><image:image><image:loc>https://navvia.com/hubfs/Operational%20Resiliency%20Starts%20With%20Leadership%202.png</image:loc><image:caption>Operational Resiliency Starts With Leadership 2</image:caption><image:title>Operational Resiliency Starts With Leadership 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20Resilient%20Organizations%20Do%20Differently%20Blog%20v2.png</image:loc><image:caption>What Resilient Organizations Do Differently Blog v2</image:caption><image:title>What Resilient Organizations Do Differently Blog v2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blogs%20banners%20%20(3).png</image:loc><image:caption>Blogs banners  (3)</image:caption><image:title>Blogs banners  (3)</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Why%20Third-Party%20Cyber%20Risk%20Breaks%20Operational%20Resilience.png</image:loc><image:caption>Why Third-Party Cyber Risk Breaks Operational Resilience</image:caption><image:title>Why Third-Party Cyber Risk Breaks Operational Resilience</image:title></image:image><lastmod>2026-02-03</lastmod></url><url><loc>https://navvia.com/blog/process-framework-guide-processes</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/The%20Business%20Process%20Framework%20(horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>The Business Process Framework</video:title><video:description>Provides an introduction to business process frameworks.</video:description><video:content_loc>https://navvia.com/hubfs/The%20Business%20Process%20Framework%20(horizontal).mp4</video:content_loc><video:duration>56</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/The%20Process%20Framework%20%E2%80%93%20A%20Guide%20for%20All%20Processes%20.png</image:loc><image:caption>The Process Framework – A Guide for All Processes </image:caption><image:title>The Process Framework – A Guide for All Processes </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process-1.png</image:loc><image:caption>Process Governance Model Maintains the Integrity of Process-1</image:caption><image:title>Process Governance Model Maintains the Integrity of Process-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Identification%20Blog%20image.png</image:loc><image:caption>Process Identification Blog image</image:caption><image:title>Process Identification Blog image</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Process%20Governance%20Model%20CTA.png</image:loc><image:caption>Process Governance Model CTA</image:caption><image:title>Process Governance Model CTA</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/process%20framework%20graphic.png</image:loc><image:caption>process framework graphic</image:caption><image:title>process framework graphic</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><lastmod>2024-02-20</lastmod></url><url><loc>https://navvia.com/blog/business-process-modeling-started-need</loc><image:image><image:loc>https://navvia.com/hubfs/What%20is%20the%20Optimal%20ITSM%20Team%20Structure-1.png</image:loc><image:caption>What is the Optimal ITSM Team Structure-1</image:caption><image:title>What is the Optimal ITSM Team Structure-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Methodologies%2c%20Whats%20In%20Your%20Toolbox.png</image:loc><image:caption>Business Process Management Methodologies, Whats In Your Toolbox</image:caption><image:title>Business Process Management Methodologies, Whats In Your Toolbox</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Operational%20Resilience%20Why%20Its%20Time%20to%20Act%20.png</image:loc><image:caption>Operational Resilience Why Its Time to Act </image:caption><image:title>Operational Resilience Why Its Time to Act </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Modeling%20%E2%80%93%20Where%20it%20started%20and%20why%20you%20need%20it.png</image:loc><image:caption>Business Process Modeling – Where it started and why you need it</image:caption><image:title>Business Process Modeling – Where it started and why you need it</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2024-01-28</lastmod></url><url><loc>https://navvia.com/webinars/case-management-with-johnson-and-johnson</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Professional.png</image:loc><image:caption>ITSM Professional</image:caption><image:title>ITSM Professional</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20Operational%20Resilience%20Really%20Means%20v2.png</image:loc><image:caption>What Operational Resilience Really Means v2</image:caption><image:title>What Operational Resilience Really Means v2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/blog/business-process-execution-the-art-of-managing-business-processes</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Process%20Execution%20-%20BPM%20(horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>Process Execution - BPM (horizontal)</video:title><video:description>Process Execution - BPM (horizontal)</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Process%20Execution%20-%20BPM%20(horizontal).mp4</video:content_loc><video:duration>53</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Drives%20Process%20Innovation2.png</image:loc><image:caption>Business Process Management Drives Process Innovation2</image:caption><image:title>Business Process Management Drives Process Innovation2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Innovation%20and%20the%20Challenge%20of%20Rapid%20Change.png</image:loc><image:caption>Business Process Innovation and the Challenge of Rapid Change</image:caption><image:title>Business Process Innovation and the Challenge of Rapid Change</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Execution%20Blog%20Image.png</image:loc><image:caption>Process Execution Blog Image</image:caption><image:title>Process Execution Blog Image</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Continual%20Process%20Improvememnt%20Blog%20post.png</image:loc><image:caption>Continual Process Improvememnt Blog post</image:caption><image:title>Continual Process Improvememnt Blog post</image:title></image:image><lastmod>2024-02-18</lastmod></url><url><loc>https://navvia.com/webinars/it-asset-management</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/SMO%20Webinar.png</image:loc><image:caption>SMO Webinar</image:caption><image:title>SMO Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/blog/the-importance-of-process-diagrams-and-why-they-matter-more-than-ever-in-the-age-of-ai</loc><image:image><image:loc>https://navvia.com/hubfs/AI%20Governance%20Embedded%20in%20ITSM%20Processes.png</image:loc><image:caption>AI Governance Embedded in ITSM Processes</image:caption><image:title>AI Governance Embedded in ITSM Processes</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/LOVEM_29Jun2023_0137PM.svg</image:loc><image:caption>LOVEM_29Jun2023_0137PM</image:caption><image:title>LOVEM_29Jun2023_0137PM</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Incident_Management_29Jun2023_0230PM.svg</image:loc><image:caption>Incident_Management_29Jun2023_0230PM</image:caption><image:title>Incident_Management_29Jun2023_0230PM</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Hidden%20Cost%20of%20Process%20Debt.png</image:loc><image:caption>The Hidden Cost of Process Debt</image:caption><image:title>The Hidden Cost of Process Debt</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20Process%20Diagrams-1.png</image:loc><image:caption>The Importance of Process Diagrams-1</image:caption><image:title>The Importance of Process Diagrams-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/BPMN%20Poster%20.png</image:loc><image:caption>BPMN Poster </image:caption><image:title>BPMN Poster </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Imported_Blog_Media/SIPOC-diagram.png</image:loc><image:caption>SIPOC-diagram</image:caption><image:title>SIPOC-diagram</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Porter_Value_Chain.png</image:loc><image:caption>Porter_Value_Chain</image:caption><image:title>Porter_Value_Chain</image:title></image:image><lastmod>2026-08-19</lastmod></url><url><loc>https://navvia.com/webinars/itsm-tool-implementation-practical-advice-for-a-successful-project</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/webinars/user-story-mapping-a-process-driven-approach</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/blog/the-truth-behind-a-cyber-breach-how-human-error-and-process-failures-lead-to-security-incidents</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Change%20Proposal%20ITIL%E2%80%99s%20Hidden%20Gem.png</image:loc><image:caption>Change Proposal ITIL’s Hidden Gem</image:caption><image:title>Change Proposal ITIL’s Hidden Gem</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Truth%20Behind%20a%20Cyber%20Breach%20v2.png</image:loc><image:caption>The Truth Behind a Cyber Breach v2</image:caption><image:title>The Truth Behind a Cyber Breach v2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Davids%20Files/live%20demo%20invite.png</image:loc><image:caption>live demo invite</image:caption><image:title>live demo invite</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Benefits%20of%20Having%20a%20Strong%20Foundation%20of%20ITSM%20Processes%206.png</image:loc><image:caption>The Benefits of Having a Strong Foundation of ITSM Processes 6</image:caption><image:title>The Benefits of Having a Strong Foundation of ITSM Processes 6</image:title></image:image><lastmod>2025-03-11</lastmod></url><url><loc>https://navvia.com/blog/5-ways-it-service-management-itsm-enhances-it-security</loc><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Configuration%20Management.png</image:loc><image:caption>Configuration Management</image:caption><image:title>Configuration Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Security%20-%20ITSM.png</image:loc><image:caption>Security - ITSM</image:caption><image:title>Security - ITSM</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Methodologies%2c%20Whats%20In%20Your%20Toolbox.png</image:loc><image:caption>Business Process Management Methodologies, Whats In Your Toolbox</image:caption><image:title>Business Process Management Methodologies, Whats In Your Toolbox</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2025-03-22</lastmod></url><url><loc>https://navvia.com/blog/types-of-ai-explained-generative-agentic-workflow-rag-and-more</loc><image:image><image:loc>https://navvia.com/hubfs/Types%20of%20AI.png</image:loc><image:caption>Types of AI</image:caption><image:title>Types of AI</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Four%20Reasons%20CMDB%20Initiatives%20Fail%202.png</image:loc><image:caption>The Four Reasons CMDB Initiatives Fail 2</image:caption><image:title>The Four Reasons CMDB Initiatives Fail 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Implementing%20a%20Service%20Management%20Office%20Organizational%20Structure.png</image:loc><image:caption>Implementing a Service Management Office Organizational Structure</image:caption><image:title>Implementing a Service Management Office Organizational Structure</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Prove%20ITSM%E2%80%99s%20worth.png</image:loc><image:caption>Prove ITSM’s worth</image:caption><image:title>Prove ITSM’s worth</image:title></image:image><lastmod>2026-06-01</lastmod></url><url><loc>https://navvia.com/blog/boosting-productivity-and-profitability-in-business-process-consulting</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/Process%20Consulting%20(V6).mp4/medium.jpg</video:thumbnail_loc><video:title>Silhouetted figures discuss productivity (gear) &amp; profitability (chart) in speech bubbles. Highlighting key process consulting concepts for success.</video:title><video:description>Do you run a process consulting practice?
 
Here are three things you can do to boost productivity and drive profitability.
 
1) Don't reinvent the wheel.  
Create a repository of reusable process templates to speed up delivery and improve quality.  Then, use your delivery experience to improve them.
 
2) Implement a standard delivery process.  
From creating the Scope of work to the final deliverables, a standardized approach will help you manage delivery and effectively grow your team.   Use training and governance to the team on track.
 
3) invest in the right tools.
A process engagement involves delivering process maps, documentation, RACI charts, user storiesand more.  Invest in tools that streamline and automate these tasks, making your team more productive.
 
These three things will set you apart from the competition, boost team productivity and drive success.
 
Go to Navvia.com/consultant to learn how.</video:description><video:content_loc>https://navvia.com/hubfs/Process%20Consulting%20(V6).mp4</video:content_loc><video:duration>57</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Boosting%20Productivity%20and%20Profitability%20Blog.png</image:loc><image:caption>Boosting Productivity and Profitability Blog</image:caption><image:title>Boosting Productivity and Profitability Blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process-1.png</image:loc><image:caption>Process Governance Model Maintains the Integrity of Process-1</image:caption><image:title>Process Governance Model Maintains the Integrity of Process-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blog%20Process%20Governance.png</image:loc><image:caption>Blog Process Governance</image:caption><image:title>Blog Process Governance</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Blog.png</image:loc><image:caption>Problem Management Blog</image:caption><image:title>Problem Management Blog</image:title></image:image><lastmod>2024-04-09</lastmod></url><url><loc>https://navvia.com/blog/change-proposal-itils-hidden-gem</loc><image:image><image:loc>https://navvia.com/hubfs/Change%20Management%20Best%20Practices%202.png</image:loc><image:caption>Change Management Best Practices 2</image:caption><image:title>Change Management Best Practices 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Change%20Proposal%20ITIL%E2%80%99s%20Hidden%20Gem.png</image:loc><image:caption>Change Proposal ITIL’s Hidden Gem</image:caption><image:title>Change Proposal ITIL’s Hidden Gem</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Organizational%20Change%20Management%20Best%20Practices%20for%20BPM.png</image:loc><image:caption>Organizational Change Management Best Practices for BPM</image:caption><image:title>Organizational Change Management Best Practices for BPM</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20importance%20of%20Business%20Process%20Change%20Management-1.png</image:loc><image:caption>The importance of Business Process Change Management-1</image:caption><image:title>The importance of Business Process Change Management-1</image:title></image:image><lastmod>2022-07-21</lastmod></url><url><loc>https://navvia.com/blog/digital-transformation-just-start-moving</loc><image:image><image:loc>https://navvia.com/hubfs/3%20things%20succesful%20ITSM%20implmentation%20.png</image:loc><image:caption>3 things succesful ITSM implmentation </image:caption><image:title>3 things succesful ITSM implmentation </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Illusion%20of%20Security%203.png</image:loc><image:caption>The Illusion of Security 3</image:caption><image:title>The Illusion of Security 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Three%20Elements%20to%20a%20Successful%20Digital%20Transformation.png</image:loc><image:caption>The Three Elements to a Successful Digital Transformation</image:caption><image:title>The Three Elements to a Successful Digital Transformation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Digital%20Tranformation%20Roadmap%20CTA.png</image:loc><image:caption>Digital Tranformation Roadmap CTA</image:caption><image:title>Digital Tranformation Roadmap CTA</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Digital%20Transformation%20Journey-%20Start%20Today!2.png</image:loc><image:caption>Digital Transformation Journey- Start Today!2</image:caption><image:title>Digital Transformation Journey- Start Today!2</image:title></image:image><lastmod>2024-07-15</lastmod></url><url><loc>https://navvia.com/blog/operational-resilience-in-practice-process-assessment</loc><image:image><image:loc>https://navvia.com/hubfs/Blog.%20Operational%20Resilience%20Starts%20with%20Assessment.png</image:loc><image:caption>Blog. Operational Resilience Starts with Assessment</image:caption><image:title>Blog. Operational Resilience Starts with Assessment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/OpRes%20webinar.png</image:loc><image:caption>OpRes webinar</image:caption><image:title>OpRes webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/operational%20resilience%20assessment.png</image:loc><image:caption>operational resilience assessment</image:caption><image:title>operational resilience assessment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/It%E2%80%99s%20Likely%20Weak%20ITSM%20Processes%202.png</image:loc><image:caption>It’s Likely Weak ITSM Processes 2</image:caption><image:title>It’s Likely Weak ITSM Processes 2</image:title></image:image><lastmod>2026-04-07</lastmod></url><url><loc>https://navvia.com/blog/the-illusion-of-security-why-technology-isnt-enough</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/(1920%20x%201920)%20The%20Illusion%20of%20Security%20%20Why%20Technology%20isnt%20Enough%20.mp4/medium.jpg</video:thumbnail_loc><video:title>Has your organization fallen into the illusion of security? Technology isn't enough, strong processes, and vigilant teams are key to true protection</video:title><video:description>(1920 x 1920) The Illusion of Security  Why Technology isnt Enough </video:description><video:content_loc>https://navvia.com/hubfs/(1920%20x%201920)%20The%20Illusion%20of%20Security%20%20Why%20Technology%20isnt%20Enough%20.mp4</video:content_loc><video:duration>62</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/AI-Generated%20Media/Images/using%20a%20security%20assessment%20and%20processes%20to%20improve%20it%20security%2c%20use%20stylized%20images%2c%20emphasize%20the%20color%20blue.jpeg</image:loc><image:caption>using a security assessment and processes to improve it security, use stylized images, emphasize the color blue</image:caption><image:title>using a security assessment and processes to improve it security, use stylized images, emphasize the color blue</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Illusion%20of%20Security%203.png</image:loc><image:caption>The Illusion of Security 3</image:caption><image:title>The Illusion of Security 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/3%20things%20succesful%20ITSM%20implmentation%20.png</image:loc><image:caption>3 things succesful ITSM implmentation </image:caption><image:title>3 things succesful ITSM implmentation </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Immature%20ITSM%202.png</image:loc><image:caption>Immature ITSM 2</image:caption><image:title>Immature ITSM 2</image:title></image:image><lastmod>2025-02-05</lastmod></url><url><loc>https://navvia.com/blog/what-are-itsm-tools-the-answer-may-surprise-you</loc><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20an%20ITIL%20PMO.png</image:loc><image:caption>The Importance of an ITIL PMO</image:caption><image:title>The Importance of an ITIL PMO</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Service%20Management%20%E2%80%93%20Is%20it%20an%20Incident%20or%20a%20Service%20Request.png</image:loc><image:caption>Service Management – Is it an Incident or a Service Request</image:caption><image:title>Service Management – Is it an Incident or a Service Request</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20Are%20ITSM%20Tools%3F%20blog.png</image:loc><image:caption>What Are ITSM Tools? blog</image:caption><image:title>What Are ITSM Tools? blog</image:title></image:image><lastmod>2025-02-11</lastmod></url><url><loc>https://navvia.com/blog/business-process-management-challenge-rapid-change</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Innovation%20and%20the%20Challenge%20of%20Rapid%20Change.png</image:loc><image:caption>Business Process Innovation and the Challenge of Rapid Change</image:caption><image:title>Business Process Innovation and the Challenge of Rapid Change</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blog%20Process%20Governance.png</image:loc><image:caption>Blog Process Governance</image:caption><image:title>Blog Process Governance</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Continuous%20Improvement%20and%20a%20Business%20Process%20Governance%20Framework.png</image:loc><image:caption>Continuous Improvement and a Business Process Governance Framework</image:caption><image:title>Continuous Improvement and a Business Process Governance Framework</image:title></image:image><lastmod>2024-02-03</lastmod></url><url><loc>https://navvia.com/navvia-product-support</loc><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-8.png</image:loc><image:caption>Navvia-scenery-8</image:caption><image:title>Navvia-scenery-8</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2024-02-02</lastmod></url><url><loc>https://navvia.com/trial-experience</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-5.png</image:loc><image:caption>Navvia-scenery-5</image:caption><image:title>Navvia-scenery-5</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Check%20icon.png</image:loc><image:caption>Check icon</image:caption><image:title>Check icon</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/wave-2.png</image:loc><image:caption>wave-2</image:caption><image:title>wave-2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Logo%20Large-white%20TM.png</image:loc><image:caption>Logo Large-white TM</image:caption><image:title>Logo Large-white TM</image:title></image:image><lastmod>2025-09-29</lastmod></url><url><loc>https://navvia.com/resilience-assessment-platform</loc><image:image><image:loc>https://navvia.com/hubfs/Built%20on%20ITSM%20Processes%203.png</image:loc><image:caption>Built on ITSM Processes 3</image:caption><image:title>Built on ITSM Processes 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/AI-Driven%20Insights%20and%20Action.png</image:loc><image:caption>AI-Driven Insights and Action</image:caption><image:title>AI-Driven Insights and Action</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Translated%20Insights.png</image:loc><image:caption>Translated Insights</image:caption><image:title>Translated Insights</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/Scoring%2c%20Reporting%2c%20and%20Actionable.png</image:loc><image:caption>Scoring, Reporting, and Actionable</image:caption><image:title>Scoring, Reporting, and Actionable</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/Ready%20to%20Understand%20How%20Your%20Processes%20Perform.png</image:loc><image:caption>Ready to Understand How Your Processes Perform</image:caption><image:title>Ready to Understand How Your Processes Perform</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/Cross-Framework%20Inference.png</image:loc><image:caption>Cross-Framework Inference</image:caption><image:title>Cross-Framework Inference</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/Assess%20How%20Your%20Processes%20Actually%20Perform.png</image:loc><image:caption>Assess How Your Processes Actually Perform</image:caption><image:title>Assess How Your Processes Actually Perform</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Stakeholder%20Led.png</image:loc><image:caption>Stakeholder Led</image:caption><image:title>Stakeholder Led</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Miscellaneous-1.png</image:loc><image:caption>Miscellaneous-1</image:caption><image:title>Miscellaneous-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Team%20Enabled.png</image:loc><image:caption>Team Enabled</image:caption><image:title>Team Enabled</image:title></image:image><lastmod>2026-06-25</lastmod></url><url><loc>https://navvia.com/blog/itil-vs-cobit-can-they-coexist</loc><image:image><image:loc>https://navvia.com/hubfs/Ned%20from%20Navvia%20pointing%20to%20the%20ITIL%20organizational%20structure%20icon.png</image:loc><image:caption>Ned from Navvia pointing to the ITIL organizational structure icon</image:caption><image:title>Ned from Navvia pointing to the ITIL organizational structure icon</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Change%20Proposal%20ITIL%E2%80%99s%20Hidden%20Gem.png</image:loc><image:caption>Change Proposal ITIL’s Hidden Gem</image:caption><image:title>Change Proposal ITIL’s Hidden Gem</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITIL%20vs%20COBIT%20-%20Can%20they%20Coexist.png</image:loc><image:caption>ITIL vs COBIT - Can they Coexist</image:caption><image:title>ITIL vs COBIT - Can they Coexist</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20an%20ITIL%20PMO.png</image:loc><image:caption>The Importance of an ITIL PMO</image:caption><image:title>The Importance of an ITIL PMO</image:title></image:image><lastmod>2023-08-18</lastmod></url><url><loc>https://navvia.com/blog/what-is-an-information-security-management-system</loc><image:image><image:loc>https://navvia.com/hubfs/Operational%20Resilience%20Why%20Its%20Time%20to%20Act%20.png</image:loc><image:caption>Operational Resilience Why Its Time to Act </image:caption><image:title>Operational Resilience Why Its Time to Act </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20is%20an%20Information%20Security%20Management%20System%3F.png</image:loc><image:caption>What is an Information Security Management System?</image:caption><image:title>What is an Information Security Management System?</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Synergy%20Between%20ITSM%20Security%20and%20Risk%20Management%202-1.png</image:loc><image:caption>The Synergy Between ITSM Security and Risk Management 2-1</image:caption><image:title>The Synergy Between ITSM Security and Risk Management 2-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><lastmod>2025-02-05</lastmod></url><url><loc>https://navvia.com/blog/digital-transformation-journey-not-destination</loc><image:image><image:loc>https://navvia.com/hubfs/Digital%20Transformation%20is%20a%20Journey-%20dont%20focus%20on%20the%20destination.png</image:loc><image:caption>Digital Transformation is a Journey- dont focus on the destination</image:caption><image:title>Digital Transformation is a Journey- dont focus on the destination</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Identification%20Blog%20image.png</image:loc><image:caption>Process Identification Blog image</image:caption><image:title>Process Identification Blog image</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20-%20Leading%20Digital%20Transformation%20.png</image:loc><image:caption>Business Process Management - Leading Digital Transformation </image:caption><image:title>Business Process Management - Leading Digital Transformation </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/design%20thinking.png</image:loc><image:caption>design thinking</image:caption><image:title>design thinking</image:title></image:image><lastmod>2024-07-15</lastmod></url><url><loc>https://navvia.com/webinars/process-driven-user-stories-requirements-gathering</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Digital%20Transfoamtion%20Webinar.png</image:loc><image:caption>Digital Transfoamtion Webinar</image:caption><image:title>Digital Transfoamtion Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20Operational%20Resilience%20Really%20Means%20v2.png</image:loc><image:caption>What Operational Resilience Really Means v2</image:caption><image:title>What Operational Resilience Really Means v2</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/blog/operational-resilience-starts-with-leadership-not-technology</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/%5BSquare%5D%20Operational%20Resilience%20Starts%20With%20Leadership.mp4/medium.jpg</video:thumbnail_loc><video:title>[Square] Operational Resilience Starts With Leadership</video:title><video:description>[Square] Operational Resilience Starts With Leadership</video:description><video:content_loc>https://navvia.com/hubfs/%5BSquare%5D%20Operational%20Resilience%20Starts%20With%20Leadership.mp4</video:content_loc><video:duration>41</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20Process%20Diagrams-1.png</image:loc><image:caption>The Importance of Process Diagrams-1</image:caption><image:title>The Importance of Process Diagrams-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Operational%20Resiliency%20Starts%20With%20Leadership%202.png</image:loc><image:caption>Operational Resiliency Starts With Leadership 2</image:caption><image:title>Operational Resiliency 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post</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20Is%20SSO%20and%20How%20It%20Supports%20Your%20NIST%20Cybersecurity%20Goals.png</image:loc><image:caption>What Is SSO and How It Supports Your NIST Cybersecurity Goals</image:caption><image:title>What Is SSO and How It Supports Your NIST Cybersecurity Goals</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/OpRes%20webinar.png</image:loc><image:caption>OpRes webinar</image:caption><image:title>OpRes webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Truth%20Behind%20a%20Cyber%20Breach%20v2.png</image:loc><image:caption>The Truth Behind a Cyber Breach v2</image:caption><image:title>The Truth Behind a Cyber Breach 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Mapping</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><lastmod>2026-07-13</lastmod></url><url><loc>https://navvia.com/blog/the-security-control-failure-that-change-everything</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/The%20Security%20Control%20Failure%20that%20Change%20Everything%20V.mp4/medium.jpg</video:thumbnail_loc><video:title>The Security Control Failure that Change Everything V</video:title><video:description>The Security Control Failure that Change Everything V</video:description><video:content_loc>https://navvia.com/hubfs/The%20Security%20Control%20Failure%20that%20Change%20Everything%20V.mp4</video:content_loc><video:duration>54</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/The%20Hidden%20Cost%20of%20Process%20Debt.png</image:loc><image:caption>The Hidden Cost of Process Debt</image:caption><image:title>The Hidden Cost of Process Debt</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20Process%20Diagrams-1.png</image:loc><image:caption>The Importance of Process Diagrams-1</image:caption><image:title>The Importance of Process Diagrams-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Security%20Control%20Failure%20that%20Change%20Everything.png</image:loc><image:caption>The Security Control Failure that Change Everything</image:caption><image:title>The Security Control Failure that Change Everything</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI%20Governance%20Embedded%20in%20ITSM%20Processes.png</image:loc><image:caption>AI Governance Embedded in ITSM Processes</image:caption><image:title>AI Governance Embedded in ITSM Processes</image:title></image:image><lastmod>2026-06-24</lastmod></url><url><loc>https://navvia.com/blog/the-three-elements-to-a-successful-digital-transformation</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/Three%20Success%20Factors%20for%20a%20successful%20Digital%20Transformation%20(V2).mp4/medium.jpg</video:thumbnail_loc><video:title>Three Success Factors for a successful Digital Transformation</video:title><video:description>Three Success Factors for a successful Digital Transformation (V2)</video:description><video:content_loc>https://navvia.com/hubfs/Three%20Success%20Factors%20for%20a%20successful%20Digital%20Transformation%20(V2).mp4</video:content_loc><video:duration>59</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Best%20Practice%20Frameworks%20Are%20Useless%20If%20No%20One%20Practices%20Them.png</image:loc><image:caption>Best Practice Frameworks Are Useless If No One Practices Them</image:caption><image:title>Best Practice Frameworks Are Useless If No One Practices Them</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/3%20things%20succesful%20ITSM%20implmentation%20.png</image:loc><image:caption>3 things succesful ITSM implmentation </image:caption><image:title>3 things succesful ITSM implmentation </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Three%20Elements%20to%20a%20Successful%20Digital%20Transformation.png</image:loc><image:caption>The Three Elements to a Successful Digital Transformation</image:caption><image:title>The Three Elements to a Successful Digital Transformation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Business%20Process%20Change%20Management.png</image:loc><image:caption>Business Process Change Management</image:caption><image:title>Business Process Change Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/7%20Simple%20Rules%20to%20Design%20a%20Process%20%E2%80%93%20Revisited.png</image:loc><image:caption>7 Simple Rules to Design a Process – Revisited</image:caption><image:title>7 Simple Rules to Design a Process – Revisited</image:title></image:image><lastmod>2024-08-07</lastmod></url><url><loc>https://navvia.com/navvia-implementation-services</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-9-1.png</image:loc><image:caption>Navvia-scenery-9-1</image:caption><image:title>Navvia-scenery-9-1</image:title></image:image><lastmod>2024-02-02</lastmod></url><url><loc>https://navvia.com/blog/understand-your-processes-through-identification-process-discovery</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/_Process%20Identification%20-%20BPM%20(Horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>Process Identification</video:title><video:description>Does your organization have a good understanding of their business processes?  
 
If not, consider embarking on Process Identification.
 
Process Identification, or Process Discovery, is the first element in Business Process Management.
 
It involves analyzing the activities and tasks involved in a business process.
 
Process identification starts with collecting data from various sources, such as interviews, workshops, observations, and existing documentation.  
 
Once gathered, we use this information to create a detailed process map.   This map, called the As-Is process, is used to help optimize, automate, and improve the process.   
 
Process Mining and Artificial Intelligence tools can also help with process identification.  
 
By analyzing large amounts of data, these tools can identify patterns and insights to identify processes.</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/_Process%20Identification%20-%20BPM%20(Horizontal).mp4</video:content_loc><video:duration>62</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Drives%20Process%20Innovation2.png</image:loc><image:caption>Business Process Management Drives Process Innovation2</image:caption><image:title>Business Process Management Drives Process Innovation2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process-1.png</image:loc><image:caption>Process Governance Model Maintains the Integrity of Process-1</image:caption><image:title>Process Governance Model Maintains the Integrity of Process-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Process%20Documentation%20Blog%20Post.png</image:loc><image:caption>CTA Process Documentation: A Complete Guide with an Image of the Documentation</image:caption><image:title>Process Documentation Blog Post</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Phantom%20processes%20and%20the%20importance%20of%20ITIL%20process%20documentation.png</image:loc><image:caption>Phantom processes and the importance of ITIL process documentation</image:caption><image:title>Phantom processes and the importance of ITIL process documentation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/GIF%20Header%20-%20Super%20HQ%20(1800%20%C3%97%20300%20px)%20(1).png</image:loc><image:caption>GIF Header - Super HQ (1800 × 300 px) (1)</image:caption><image:title>GIF Header - Super HQ (1800 × 300 px) (1)</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Identification%20Blog%20image.png</image:loc><image:caption>Process Identification Blog image</image:caption><image:title>Process Identification Blog image</image:title></image:image><lastmod>2024-02-20</lastmod></url><url><loc>https://navvia.com/faqs</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-5.png</image:loc><image:caption>Navvia-scenery-5</image:caption><image:title>Navvia-scenery-5</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2025-11-07</lastmod></url><url><loc>https://navvia.com/itsm-practitioners</loc><image:image><image:loc>https://navvia.com/hubfs/bg-hero-resources.png</image:loc><image:caption>bg-hero-resources</image:caption><image:title>bg-hero-resources</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-itsm-geek-description.png</image:loc><image:caption>Navvia-itsm-geek-description</image:caption><image:title>Navvia-itsm-geek-description</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-itsm-geek.png</image:loc><image:caption>Navvia-itsm-geek</image:caption><image:title>Navvia-itsm-geek</image:title></image:image><lastmod>2023-08-11</lastmod></url><url><loc>https://navvia.com/blog/business-process-management-disruptive-change</loc><image:image><image:loc>https://navvia.com/hubfs/Digital%20Disruption%20and%20Business%20Process%20Management.png</image:loc><image:caption>Digital Disruption and Business Process Management</image:caption><image:title>Digital Disruption and Business Process Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20-%20Leading%20Digital%20Transformation%20.png</image:loc><image:caption>Business Process Management - Leading Digital Transformation </image:caption><image:title>Business Process Management - Leading Digital Transformation </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Digital%20Tranformation%20Roadmap%20CTA.png</image:loc><image:caption>Digital Tranformation Roadmap CTA</image:caption><image:title>Digital Tranformation Roadmap CTA</image:title></image:image><lastmod>2024-01-28</lastmod></url><url><loc>https://navvia.com/blog/the-hidden-cost-of-process-debt</loc><image:image><image:loc>https://navvia.com/hubfs/The%20Hidden%20Cost%20of%20Process%20Debt.png</image:loc><image:caption>The Hidden Cost of Process Debt</image:caption><image:title>The Hidden Cost of Process Debt</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Debt.png</image:loc><image:caption>Process Debt</image:caption><image:title>Process Debt</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI%20Governance%20Embedded%20in%20ITSM%20Processes.png</image:loc><image:caption>AI Governance Embedded in ITSM Processes</image:caption><image:title>AI Governance Embedded in ITSM Processes</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20Process%20Diagrams-1.png</image:loc><image:caption>The Importance of Process Diagrams-1</image:caption><image:title>The Importance of Process Diagrams-1</image:title></image:image><lastmod>2026-08-20</lastmod></url><url><loc>https://navvia.com/dvms-nist-cybersecurity-framework-800-53-practitioner</loc><image:image><image:loc>https://navvia.com/hubfs/Miscellaneous-1.png</image:loc><image:caption>Miscellaneous-1</image:caption><image:title>Miscellaneous-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Practicioner%20Implement.png</image:loc><image:caption>Practicioner Implement</image:caption><image:title>Practicioner Implement</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Miscellaneous%20(9).png</image:loc><image:caption>Miscellaneous (9)</image:caption><image:title>Miscellaneous (9)</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-5.png</image:loc><image:caption>Navvia-scenery-5</image:caption><image:title>Navvia-scenery-5</image:title></image:image><lastmod>2025-07-30</lastmod></url><url><loc>https://navvia.com/webinars/is-process-still-relevant-a-higher-ed-perspective</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvias%20Live%20Demo-1.png</image:loc><image:caption>Navvias Live Demo-1</image:caption><image:title>Navvias Live Demo-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Ned%20from%20Navvia%20pointing%20to%20the%20ITIL%20organizational%20structure%20icon.png</image:loc><image:caption>Ned from Navvia pointing to the ITIL organizational structure icon</image:caption><image:title>Ned from Navvia pointing to the ITIL organizational structure icon</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/blog/is-it-an-incident-or-a-service-request</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Incident%20vs.%20Request%20(Horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>Incident vs. Request (Horizontal)</video:title><video:description>Incident vs. Request (Horizontal)</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Incident%20vs.%20Request%20(Horizontal).mp4</video:content_loc><video:duration>54</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20an%20ITIL%20PMO.png</image:loc><image:caption>The Importance of an ITIL PMO</image:caption><image:title>The Importance of an ITIL PMO</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20Are%20ITSM%20Tools%3F%20blog.png</image:loc><image:caption>What Are ITSM Tools? blog</image:caption><image:title>What Are ITSM Tools? blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Service%20Management%20%E2%80%93%20Is%20it%20an%20Incident%20or%20a%20Service%20Request.png</image:loc><image:caption>Service Management – Is it an Incident or a Service Request</image:caption><image:title>Service Management – Is it an Incident or a Service Request</image:title></image:image><lastmod>2024-10-28</lastmod></url><url><loc>https://navvia.com/blog/the-importance-of-business-process-change-management</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Organizational%20Change%20(horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>Organizational Change</video:title><video:description>Organizational Change
 
Let's talk about organizational change.
 
Failed change initiatives are usually due to poor leadership.  I know this from personal experience.
 
Many of us know the theory behind successful change, from pioneers like John Kotter and Kurt Lewin to emerging leaders like Edwina Pike.  
 
It comes down to a similar set of actions.  Communicate why the change is essential, get people on board, knock down barriers, generate quick wins, and then implement and lock in the change.
 
So, if we know this, why do so many initiatives fail to produce the desired results?
 
Too many leaders hand change off as a project without getting personally involved.
 
Leaders must be visible, listen to people's ideas and fears, and adjust when necessary.  Leaders need to walk the talk, reward success, and not be afraid to take corrective action.  
 
It takes the personal involvement of a leader to overcome resistance and spearhead the transformation.</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Organizational%20Change%20(horizontal).mp4</video:content_loc><video:duration>56</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Business%20Process%20Management%20and%20the%20Digital%20Enterprise-1.png</image:loc><image:caption>Business Process Management and the Digital Enterprise-1</image:caption><image:title>Business Process Management and the Digital Enterprise-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20importance%20of%20Business%20Process%20Change%20Management-1.png</image:loc><image:caption>The importance of Business Process Change Management-1</image:caption><image:title>The importance of Business Process Change Management-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Introduction%20to%20Process%20Mapping-1.png</image:loc><image:caption>Introduction to Process Mapping-1</image:caption><image:title>Introduction to Process Mapping-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/process%20governance%20for%20operational%20resilience.png</image:loc><image:caption>process governance for operational resilience</image:caption><image:title>process governance for operational resilience</image:title></image:image><lastmod>2024-04-07</lastmod></url><url><loc>https://navvia.com/blog/7-simple-rules-design-process-revisited</loc><image:image><image:loc>https://navvia.com/hubfs/7%20Simple%20Rules%20to%20Design%20a%20Process%20%E2%80%93%20Revisited.png</image:loc><image:caption>7 Simple Rules to Design a Process – Revisited</image:caption><image:title>7 Simple Rules to Design a Process – Revisited</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/An%20ITSM%20Process%20Design%20Approach.png</image:loc><image:caption>An ITSM Process Design Approach</image:caption><image:title>An ITSM Process Design Approach</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><lastmod>2023-05-22</lastmod></url><url><loc>https://navvia.com/webinars/your-guide-to-effective-process-management-with-johnson-controls</loc><image:image><image:loc>https://navvia.com/hubfs/OpRes%20webinar.png</image:loc><image:caption>OpRes webinar</image:caption><image:title>OpRes webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Business%20Process%20Management%20guide.png</image:loc><image:caption>Business Process Management guide</image:caption><image:title>Business Process Management guide</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Security%20Control%20Failure%20that%20Change%20Everything.png</image:loc><image:caption>The Security Control Failure that Change Everything</image:caption><image:title>The Security Control Failure that Change Everything</image:title></image:image><lastmod>2026-06-09</lastmod></url><url><loc>https://navvia.com/company</loc><image:image><image:loc>https://navvia.com/hubfs/Karl-Bietsch1-250x250-1.jpg</image:loc><image:caption>Karl-Bietsch1-250x250-1</image:caption><image:title>Karl-Bietsch1-250x250-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Timeline%20icon%20example.png</image:loc><image:caption>Timeline icon example</image:caption><image:title>Timeline icon example</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH9.png</image:loc><image:caption>NH9</image:caption><image:title>NH9</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH6.png</image:loc><image:caption>NH6</image:caption><image:title>NH6</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH3.png</image:loc><image:caption>NH3</image:caption><image:title>NH3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH5.png</image:loc><image:caption>NH5</image:caption><image:title>NH5</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-1.png</image:loc><image:caption>Navvia-scenery-1</image:caption><image:title>Navvia-scenery-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH4.png</image:loc><image:caption>NH4</image:caption><image:title>NH4</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH8.png</image:loc><image:caption>NH8</image:caption><image:title>NH8</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH%201.png</image:loc><image:caption>NH 1</image:caption><image:title>NH 1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH7.png</image:loc><image:caption>NH7</image:caption><image:title>NH7</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH2.png</image:loc><image:caption>NH2</image:caption><image:title>NH2</image:title></image:image><lastmod>2026-02-12</lastmod></url><url><loc>https://navvia.com/blog/reasons-digital-transformations-fail</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Why%20Digital%20Transformations%20Fail.png</image:loc><image:caption>Why Digital Transformations Fail</image:caption><image:title>Why Digital Transformations Fail</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Digital%20Transformation%20Journey-%20Start%20Today!2.png</image:loc><image:caption>Digital Transformation Journey- Start Today!2</image:caption><image:title>Digital Transformation Journey- Start Today!2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Thoughts%20on%20Business%20Process%20Management%20and%20Digital%20Transformation.png</image:loc><image:caption>Thoughts on Business Process Management and Digital Transformation</image:caption><image:title>Thoughts on Business Process Management and Digital Transformation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Digital%20Tranformation%20Roadmap%20CTA.png</image:loc><image:caption>Digital Tranformation Roadmap CTA</image:caption><image:title>Digital Tranformation Roadmap CTA</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Digital%20Transfoamtion%20Webinar.png</image:loc><image:caption>Digital Transfoamtion Webinar</image:caption><image:title>Digital Transfoamtion Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia%20-%20DT%20solution%202.png</image:loc><image:caption>Navvia - DT solution 2</image:caption><image:title>Navvia - DT solution 2</image:title></image:image><lastmod>2023-08-10</lastmod></url><url><loc>https://navvia.com/blog/operational-resilience-starts-with-itsm-processes</loc><image:image><image:loc>https://navvia.com/hubfs/sharlk%20fin%20cycle.png</image:loc><image:caption>sharlk fin cycle</image:caption><image:title>sharlk fin cycle</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Operational%20Resilience%20Starts%20With%20ITSM%20Processes%202.png</image:loc><image:caption>Operational Resilience Starts With ITSM Processes 2</image:caption><image:title>Operational Resilience Starts With ITSM Processes 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Operational%20Resiliency%20Starts%20With%20Leadership%202.png</image:loc><image:caption>Operational Resiliency Starts With Leadership 2</image:caption><image:title>Operational Resiliency Starts With Leadership 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/operational%20resilience%20assessment.png</image:loc><image:caption>operational resilience assessment</image:caption><image:title>operational resilience assessment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20Resilient%20Organizations%20Do%20Differently%20Blog%20v2.png</image:loc><image:caption>What Resilient Organizations Do Differently Blog v2</image:caption><image:title>What Resilient Organizations Do Differently Blog v2</image:title></image:image><lastmod>2026-05-12</lastmod></url><url><loc>https://navvia.com/blog/ai-governance-is-only-as-strong-as-the-itsm-processes-behind-it</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI%20Governance%20Embedded%20in%20ITSM%20Processes.png</image:loc><image:caption>AI Governance Embedded in ITSM Processes</image:caption><image:title>AI Governance Embedded in ITSM Processes</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20Process%20Diagrams-1.png</image:loc><image:caption>The Importance of Process Diagrams-1</image:caption><image:title>The Importance of Process Diagrams-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Hidden%20Cost%20of%20Process%20Debt.png</image:loc><image:caption>The Hidden Cost of Process Debt</image:caption><image:title>The Hidden Cost of Process Debt</image:title></image:image><lastmod>2026-07-03</lastmod></url><url><loc>https://navvia.com/blog/the-business-case-for-itsm-best-practices</loc><image:image><image:loc>https://navvia.com/hubfs/Continual%20Process%20Improvememnt%20Blog%20post.png</image:loc><image:caption>Continual Process Improvememnt Blog post</image:caption><image:title>Continual Process Improvememnt Blog post</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Strategic%20Benefits%20of%20Implementing%20ITSM%20Processes.png</image:loc><image:caption>The Strategic Benefits of Implementing ITSM Processes</image:caption><image:title>The Strategic Benefits of Implementing ITSM Processes</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Synergy%20Between%20ITSM%20Security%20and%20Risk%20Management%202-1.png</image:loc><image:caption>The Synergy Between ITSM Security and Risk Management 2-1</image:caption><image:title>The Synergy Between ITSM Security and Risk Management 2-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Business%20Case%20for%20ITSM%20Best%20Practices%203.png</image:loc><image:caption>The Business Case for ITSM Best Practices 3</image:caption><image:title>The Business Case for ITSM Best Practices 3</image:title></image:image><lastmod>2025-02-10</lastmod></url><url><loc>https://navvia.com/blog/service-management-office</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Everything%20you%20need%20to%20knwo%20about%20Service%20Management%20Office.png</image:loc><image:caption>Everything you need to knwo about Service Management Office</image:caption><image:title>Everything you need to knwo about Service Management Office</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20is%20the%20Optimal%20ITSM%20Team%20Structure-1.png</image:loc><image:caption>What is the Optimal ITSM Team Structure-1</image:caption><image:title>What is the Optimal ITSM Team Structure-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Benefits%20of%20Having%20a%20Strong%20Foundation%20of%20ITSM%20Processes%206.png</image:loc><image:caption>The Benefits of Having a Strong Foundation of ITSM Processes 6</image:caption><image:title>The Benefits of Having a Strong Foundation of ITSM Processes 6</image:title></image:image><lastmod>2025-02-11</lastmod></url><url><loc>https://navvia.com/blog/practical-governance-beats-best-practice-frameworks-every-time</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Practical%20Governance%20Beats%20Best-Practice%20Frameworks%20Every%20Time%202.png</image:loc><image:caption>Practical Governance Beats Best-Practice Frameworks Every Time 2</image:caption><image:title>Practical Governance Beats Best-Practice Frameworks Every Time 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/process%20governance%20for%20operational%20resilience.png</image:loc><image:caption>process governance for operational resilience</image:caption><image:title>process governance for operational resilience</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/sharlk%20fin%20cycle.png</image:loc><image:caption>sharlk fin cycle</image:caption><image:title>sharlk fin cycle</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blog%20Process%20Governance.png</image:loc><image:caption>Blog Process Governance</image:caption><image:title>Blog Process Governance</image:title></image:image><lastmod>2026-03-31</lastmod></url><url><loc>https://navvia.com/blog/operational-resilience-meets-soc-2-navvia-is-redefining-the-soc-2-readiness-assessment</loc><image:image><image:loc>https://navvia.com/hubfs/OpRes%20Process%20Design.png</image:loc><image:caption>OpRes Process Design</image:caption><image:title>OpRes Process Design</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/soc%202%20readiness%20assessment%20.png</image:loc><image:caption>soc 2 readiness assessment </image:caption><image:title>soc 2 readiness assessment </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/NIST%20CSF%20%20Respond.png</image:loc><image:caption>NIST CSF  Respond</image:caption><image:title>NIST CSF  Respond</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blogs%20banners%20%20(3).png</image:loc><image:caption>Blogs banners  (3)</image:caption><image:title>Blogs banners  (3)</image:title></image:image><lastmod>2025-10-07</lastmod></url><url><loc>https://navvia.com/webinars/best-practices-in-process-design-and-documentation</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/blog/enhance-it-security-harnessing-the-power-of-security-assessments-and-agile-itsm-processes</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/Cybersecurity%203.mp4/medium.jpg</video:thumbnail_loc><video:title>Cyber Resilience with IT Security Assessments and ITSM Processes</video:title><video:description>Cybersecurity is a top priority for CEOs who are tasked with protecting a company's reputation, value, and data, especially given the rise in high-profile breaches.
 
While cyberattacks may get the blame, process failures open the doors to bad actors.
 
To strengthen defences, implement robust ITSM processes:
 
Now, every ITSM process impacts security, but I recommend starting with access, incident, change, configuration, and release management.
 
Next, select an industry-specific security framework, such as NIST 800, ISO 27001, or PCI DSS.   These provide essential guidance in building resilient security practices.
 
Finally, use these frameworks to conduct ongoing technical, process, and risk assessments to identify and address vulnerabilities.
 
These steps will enhance your organization's cyber resilience and protect you from potential breaches.</video:description><video:content_loc>https://navvia.com/hubfs/Cybersecurity%203.mp4</video:content_loc><video:duration>54</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Building%20an%20IT%20Security%20Management%20Process%202.png</image:loc><image:caption>Building an IT Security Management Process 2</image:caption><image:title>Building an IT Security Management Process 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI-Generated%20Media/Images/using%20a%20security%20assessment%20and%20processes%20to%20improve%20it%20security%2c%20use%20stylized%20images%2c%20emphasize%20the%20color%20blue.jpeg</image:loc><image:caption>using a security assessment and processes to improve it security, use stylized images, emphasize the color blue</image:caption><image:title>using a security assessment and processes to improve it security, use stylized images, emphasize the color blue</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Illusion%20of%20Security%203.png</image:loc><image:caption>The Illusion of Security 3</image:caption><image:title>The Illusion of Security 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Strategic%20Benefits%20of%20Implementing%20ITSM%20Processes.png</image:loc><image:caption>The Strategic Benefits of Implementing ITSM Processes</image:caption><image:title>The Strategic Benefits of Implementing ITSM Processes</image:title></image:image><lastmod>2025-02-11</lastmod></url><url><loc>https://navvia.com/services-overview</loc><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20Process%20Diagrams-1.png</image:loc><image:caption>The Importance of Process Diagrams-1</image:caption><image:title>The Importance of Process Diagrams-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Hidden%20Cost%20of%20Process%20Debt.png</image:loc><image:caption>The Hidden Cost of Process Debt</image:caption><image:title>The Hidden Cost of Process Debt</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/ITSM%20Implementation%20Services.png</image:loc><image:caption>ITSM Implementation Services</image:caption><image:title>ITSM Implementation Services</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Hero/Don%E2%80%99t%20Go%20It%20Alone.png</image:loc><image:caption>Don’t Go It Alone</image:caption><image:title>Don’t Go It Alone</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/Assess%20mini%202.png</image:loc><image:caption>Assess mini 2</image:caption><image:title>Assess mini 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/Assessment%20Services%203.png</image:loc><image:caption>Assessment Services 3</image:caption><image:title>Assessment Services 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/D&amp;I%202.png</image:loc><image:caption>D&amp;I 2</image:caption><image:title>D&amp;I 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/Navvia%20Support%20Services.png</image:loc><image:caption>Navvia Support Services</image:caption><image:title>Navvia Support Services</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/Govern%202.png</image:loc><image:caption>Govern 2</image:caption><image:title>Govern 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI%20Governance%20Embedded%20in%20ITSM%20Processes.png</image:loc><image:caption>AI Governance Embedded in ITSM Processes</image:caption><image:title>AI Governance Embedded in ITSM Processes</image:title></image:image><lastmod>2026-06-25</lastmod></url><url><loc>https://navvia.com</loc><image:image><image:loc>https://navvia.com/hubfs/Miscellaneous-1.png</image:loc><image:caption>Miscellaneous-1</image:caption><image:title>Miscellaneous-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/Process%20Design%207.png</image:loc><image:caption>Process Design 7</image:caption><image:title>Process Design 7</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Ready%20to%20Understand%20How%20Your%20Processes%20Perform%203.png</image:loc><image:caption>Ready to Understand How Your Processes Perform 3</image:caption><image:title>Ready to Understand How Your Processes Perform 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Processes%20That%20Actually%20Work%201.png</image:loc><image:caption>Processes That Actually Work 1</image:caption><image:title>Processes That Actually Work 1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Built%20by%20Practitioners%205.png</image:loc><image:caption>Built by Practitioners 5</image:caption><image:title>Built by Practitioners 5</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20Process%20Diagrams-1.png</image:loc><image:caption>The Importance of Process Diagrams-1</image:caption><image:title>The Importance of Process Diagrams-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Hidden%20Cost%20of%20Process%20Debt.png</image:loc><image:caption>The Hidden Cost of Process Debt</image:caption><image:title>The Hidden Cost of Process Debt</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/ITSM%20Services%20homepage%203.png</image:loc><image:caption>ITSM Services homepage 3</image:caption><image:title>ITSM Services homepage 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Platform%2c%20Experts%2c%20and%20Partners%201.png</image:loc><image:caption>Platform, Experts, and Partners 1</image:caption><image:title>Platform, Experts, and Partners 1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/Resilience%20Assessment%206.png</image:loc><image:caption>Resilience Assessment 6</image:caption><image:title>Resilience Assessment 6</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Trial%20experience/Navvia-badge.png</image:loc><image:caption>Navvia-badge</image:caption><image:title>Navvia-badge</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI%20Governance%20Embedded%20in%20ITSM%20Processes.png</image:loc><image:caption>AI Governance Embedded in ITSM Processes</image:caption><image:title>AI Governance Embedded in ITSM Processes</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2026-08-18</lastmod></url><url><loc>https://navvia.com/blog/process-vs-procedure.-what-is-the-difference</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/Process%20vs%20Procedure-%20Minute%20(Horizontal)%20V2.mp4/medium.jpg</video:thumbnail_loc><video:title>Process Vs Procedure. What is the difference?</video:title><video:description>Process vs Procedure- Minute (Horizontal) V2</video:description><video:content_loc>https://navvia.com/hubfs/Process%20vs%20Procedure-%20Minute%20(Horizontal)%20V2.mp4</video:content_loc><video:duration>53</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process-1.png</image:loc><image:caption>Process Governance Model Maintains the Integrity of Process-1</image:caption><image:title>Process Governance Model Maintains the Integrity of Process-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Process%20Framework%20%E2%80%93%20A%20Guide%20for%20All%20Processes%20.png</image:loc><image:caption>The Process Framework – A Guide for All Processes </image:caption><image:title>The Process Framework – A Guide for All Processes </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><lastmod>2023-11-29</lastmod></url><url><loc>https://navvia.com/blog/use-business-process-management-innovation</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Identification%20Blog%20image.png</image:loc><image:caption>Process Identification Blog image</image:caption><image:title>Process Identification Blog image</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process-1.png</image:loc><image:caption>Process Governance Model Maintains the Integrity of Process-1</image:caption><image:title>Process Governance Model Maintains the Integrity of Process-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Drives%20Process%20Innovation2.png</image:loc><image:caption>Business Process Management Drives Process Innovation2</image:caption><image:title>Business Process Management Drives Process Innovation2</image:title></image:image><lastmod>2023-08-10</lastmod></url><url><loc>https://navvia.com/nist-training</loc><image:image><image:loc>https://navvia.com/hubfs/DVMS%202.png</image:loc><image:caption>DVMS 2</image:caption><image:title>DVMS 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/90%20min%20courses%20NIST.png</image:loc><image:caption>90 min courses NIST</image:caption><image:title>90 min courses NIST</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/DCMS%203.png</image:loc><image:caption>DCMS 3</image:caption><image:title>DCMS 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-hero.jpg</image:loc><image:caption>Navvia-hero</image:caption><image:title>Navvia-hero</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/DVMS%201-1.png</image:loc><image:caption>DVMS 1-1</image:caption><image:title>DVMS 1-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Miscellaneous%20(4)-2.png</image:loc><image:caption>Miscellaneous (4)-2</image:caption><image:title>Miscellaneous 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Management</image:title></image:image><lastmod>2024-10-28</lastmod></url><url><loc>https://navvia.com/blog/to-turn-on-or-off-during-virtual-meetings</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Poll%20results.png</image:loc><image:caption>Poll results</image:caption><image:title>Poll results</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Use%20BPM%20to%20create%20a%20Customer%20First%20Organization.png</image:loc><image:caption>Use BPM to create a Customer 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Management</image:title></image:image><lastmod>2023-12-01</lastmod></url><url><loc>https://navvia.com/blog/the-3-pillars-of-it-security-the-synergy-between-itsm-infosec-grc</loc><image:image><image:loc>https://navvia.com/hubfs/The%20Strategic%20Benefits%20of%20Implementing%20ITSM%20Processes.png</image:loc><image:caption>The Strategic Benefits of Implementing ITSM Processes</image:caption><image:title>The Strategic Benefits of Implementing ITSM Processes</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/3%20things%20succesful%20ITSM%20implmentation%20.png</image:loc><image:caption>3 things succesful ITSM implmentation </image:caption><image:title>3 things succesful ITSM implmentation 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Mapping-2</image:title></image:image><lastmod>2025-12-11</lastmod></url><url><loc>https://navvia.com/blog/configuration-management-best-practices</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Configuration%20Management%20-%20Activity%201.png</image:loc><image:caption>Configuration Management - Activity 1</image:caption><image:title>Configuration Management - Activity 1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Configuration%20Management.png</image:loc><image:caption>Configuration Management</image:caption><image:title>Configuration 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Gem</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/change%20management%20-%20raising%20and%20recording%20a%20normal%20change.png</image:loc><image:caption>change management - raising and recording a normal change</image:caption><image:title>change management - raising and recording a normal change</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Organizational%20Change%20Management%20Best%20Practices%20for%20BPM.png</image:loc><image:caption>Organizational Change Management Best Practices for BPM</image:caption><image:title>Organizational Change Management Best Practices for BPM</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20importance%20of%20Business%20Process%20Change%20Management-1.png</image:loc><image:caption>The importance of Business Process Change Management-1</image:caption><image:title>The importance of Business Process 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V3</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/What%20Are%20the%205%20Key%20ITSM%20Processes%20(Horizontal)%20V3.mp4</video:content_loc><video:duration>56</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process-1.png</image:loc><image:caption>Process Governance Model Maintains the Integrity of Process-1</image:caption><image:title>Process Governance Model Maintains the Integrity of Process-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Benefits%20of%20Having%20a%20Strong%20Foundation%20of%20ITSM%20Processes%206.png</image:loc><image:caption>The Benefits of Having a Strong Foundation of ITSM Processes 6</image:caption><image:title>The Benefits of Having a Strong Foundation of ITSM Processes 6</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Blog%20.png</image:loc><image:caption>ITSM Blog </image:caption><image:title>ITSM Blog </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><lastmod>2025-01-28</lastmod></url><url><loc>https://navvia.com/accessibility</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><lastmod>2026-06-23</lastmod></url><url><loc>https://navvia.com/webinars/itsm-process-maturity-assessment</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM 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worth</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Implementing%20a%20Service%20Management%20Office%20Organizational%20Structure.png</image:loc><image:caption>Implementing a Service Management Office Organizational Structure</image:caption><image:title>Implementing a Service Management Office Organizational Structure</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Changing%20Face%20of%20Service%20Management.png</image:loc><image:caption>The Changing Face of Service Management</image:caption><image:title>The Changing Face of Service Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Four%20Reasons%20CMDB%20Initiatives%20Fail%202.png</image:loc><image:caption>The Four Reasons CMDB Initiatives Fail 2</image:caption><image:title>The Four Reasons CMDB Initiatives Fail 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/3%20things%20succesful%20ITSM%20implmentation%20.png</image:loc><image:caption>3 things succesful ITSM implmentation </image:caption><image:title>3 things succesful ITSM implmentation </image:title></image:image><lastmod>2024-05-06</lastmod></url><url><loc>https://navvia.com/pricing</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Design.png</image:loc><image:caption>Design</image:caption><image:title>Design</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Assess.png</image:loc><image:caption>Assess</image:caption><image:title>Assess</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Improve.png</image:loc><image:caption>Improve</image:caption><image:title>Improve</image:title></image:image><lastmod>2026-08-21</lastmod></url><url><loc>https://navvia.com/blog/does-your-company-have-an-ai-acceptable-use-policy</loc><image:image><image:loc>https://navvia.com/hubfs/Does%20Your%20Company%20Have%20an%20AI%20Acceptable%20Use%20Policy%3F.png</image:loc><image:caption>Does Your Company Have an AI Acceptable Use Policy?</image:caption><image:title>Does Your Company Have an AI Acceptable Use Policy?</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blogs%20banners%20%20(2).png</image:loc><image:caption>Blogs banners  (2)</image:caption><image:title>Blogs banners  (2)</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Prove%20ITSM%E2%80%99s%20worth.png</image:loc><image:caption>Prove ITSM’s worth</image:caption><image:title>Prove ITSM’s worth</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/An%20ITSM%20Process%20Design%20Approach.png</image:loc><image:caption>An ITSM Process Design Approach</image:caption><image:title>An ITSM Process Design Approach</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2025-03-11</lastmod></url><url><loc>https://navvia.com/blog/the-strategic-benefits-of-implementing-itsm-processes</loc><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20an%20ITIL%20PMO.png</image:loc><image:caption>The Importance of an ITIL PMO</image:caption><image:title>The Importance of an ITIL PMO</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Strategic%20Benefits%20of%20Implementing%20ITSM%20Processes.png</image:loc><image:caption>The Strategic Benefits of Implementing ITSM Processes</image:caption><image:title>The Strategic Benefits of Implementing ITSM Processes</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/It%E2%80%99s%20Likely%20Weak%20ITSM%20Processes%202.png</image:loc><image:caption>It’s Likely Weak ITSM Processes 2</image:caption><image:title>It’s Likely Weak ITSM Processes 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/digitial%20services%20quote.png</image:loc><image:caption>digitial services quote</image:caption><image:title>digitial services quote</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2025-02-10</lastmod></url><url><loc>https://navvia.com/navvia-process-designer</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/Rich%20Process%20Details%202.png</image:loc><image:caption>Rich Process Details 2</image:caption><image:title>Rich Process Details 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Advisory%20&amp;%20Design%20Expertise.png</image:loc><image:caption>Advisory &amp; Design Expertise</image:caption><image:title>Advisory &amp; Design Expertise</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/Design%20Processes%20That%20Actually%20Work.png</image:loc><image:caption>Design Processes That Actually Work</image:caption><image:title>Design Processes That Actually Work</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/User%20Stories%20for%20Implementation.png</image:loc><image:caption>User Stories for Implementation</image:caption><image:title>User Stories for Implementation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Enablement%20&amp;%20Adoption.png</image:loc><image:caption>Enablement &amp; Adoption</image:caption><image:title>Enablement &amp; Adoption</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/Templates%205.png</image:loc><image:caption>Templates 5</image:caption><image:title>Templates 5</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/Multiple%20Process%20Artifacts%204.png</image:loc><image:caption>Multiple Process Artifacts 4</image:caption><image:title>Multiple Process Artifacts 4</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/Centralized%20Process%20Repository.png</image:loc><image:caption>Centralized Process Repository</image:caption><image:title>Centralized Process Repository</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Implementation%20&amp;%20Execution%202.png</image:loc><image:caption>Implementation &amp;amp; Execution</image:caption><image:title>Implementation &amp; Execution 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Move%20Beyond%20Static%20Process%20Documentation%202.png</image:loc><image:caption>Move Beyond Static Process Documentation 2</image:caption><image:title>Move Beyond Static Process Documentation 2</image:title></image:image><lastmod>2026-06-23</lastmod></url><url><loc>https://navvia.com/blog/process-performance-management</loc><image:image><image:loc>https://navvia.com/hubfs/Phantom%20processes%20and%20the%20importance%20of%20ITIL%20process%20documentation.png</image:loc><image:caption>Phantom processes and the importance of ITIL process documentation</image:caption><image:title>Phantom processes and the importance of ITIL process documentation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Blog.png</image:loc><image:caption>Problem Management Blog</image:caption><image:title>Problem Management Blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Business%20Process%20Management%20guide.png</image:loc><image:caption>Business Process Management guide</image:caption><image:title>Business Process Management guide</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Performance%20Management%20Drives%20Business%20Process%20Improvement.png</image:loc><image:caption>Performance Management Drives Business Process Improvement</image:caption><image:title>Performance Management Drives Business Process Improvement</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Drives%20Process%20Innovation2.png</image:loc><image:caption>Business Process Management Drives Process Innovation2</image:caption><image:title>Business Process Management Drives Process Innovation2</image:title></image:image><lastmod>2024-01-28</lastmod></url><url><loc>https://navvia.com/blog/what-are-the-benefits-of-business-process-management</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/What%20is%20Business%20Process%20Management%20(Horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>What is Business Process Management (Horizontal)</video:title><video:description>What is Business Process Management (Horizontal)</video:description><video:content_loc>https://navvia.com/hubfs/What%20is%20Business%20Process%20Management%20(Horizontal).mp4</video:content_loc><video:duration>58</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Process%20Maturity%20Isn%E2%80%99t%20Academic-1.png</image:loc><image:caption>Process Maturity Isn’t Academic-1</image:caption><image:title>Process Maturity Isn’t Academic-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20Are%20the%20Benefits%20of%20Business%20Process%20Management.png</image:loc><image:caption>What Are the Benefits of Business Process Management</image:caption><image:title>What Are the Benefits of Business Process Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20and%20Digital%20Transformation%2c%20Whats%20the%20Connection-1.png</image:loc><image:caption>BPM and Digital Transformation, What's the Connection?</image:caption><image:title>BPM and Digital Transformation, Whats the Connection-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process.png</image:loc><image:caption>Process Governance Model Maintains the Integrity of Process</image:caption><image:title>Process Governance Model Maintains the Integrity of Process</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20are%20process%20levels%2c%20and%20why%20are%20they%20important.png</image:loc><image:caption>What are process levels, and why are they important</image:caption><image:title>What are process levels, and why are they important</image:title></image:image><lastmod>2024-04-24</lastmod></url><url><loc>https://navvia.com/blog/the-use-of-ai-in-business-process-management</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/The%20Use%20of%20AI%20in%20Business%20Process%20Management.mp4/medium.jpg</video:thumbnail_loc><video:title>The Use of AI in Business Process Management</video:title><video:description>So here are five ways that AI can help with your business process management program. 

Number one is process discovery. So AI can use process mining, pattern recognition, and natural language processing to uncover your company's processes.

Number two is process mapping. So AI can be used by analysts to analyze vast amounts of data and automatically draw process maps, keeping your documentation current.

Number three is process automation. So AI can be used in the form of bots to automate, automate tasks, saving your company a lot of time and money. 

So number four is process management. AI can continuously monitor your processes and then compare that to historical data to alert you of any issues with your processes.

And number five is continual process improvement. So AI can perform predictive modeling. It can do root cause analysis and really help you drive sustainable improvements. So these were just five ways that AI can help with your business process management.

Check out our blog where we go into these in much more detail.</video:description><video:content_loc>https://navvia.com/hubfs/The%20Use%20of%20AI%20in%20Business%20Process%20Management.mp4</video:content_loc><video:duration>56</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Ned%20from%20Navvia%20pointing%20to%20the%20ITIL%20organizational%20structure%20icon.png</image:loc><image:caption>Ned from Navvia pointing to the ITIL organizational structure icon</image:caption><image:title>Ned from Navvia pointing to the ITIL organizational structure 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