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Highlighting key process consulting concepts for success.Do you run a process consulting practice? Here are three things you can do to boost productivity and drive profitability. 1) Don't reinvent the wheel. Create a repository of reusable process templates to speed up delivery and improve quality. Then, use your delivery experience to improve them. 2) Implement a standard delivery process. From creating the Scope of work to the final deliverables, a standardized approach will help you manage delivery and effectively grow your team. Use training and governance to the team on track. 3) invest in the right tools. A process engagement involves delivering process maps, documentation, RACI charts, user storiesand more. Invest in tools that streamline and automate these tasks, making your team more productive. These three things will set you apart from the competition, boost team productivity and drive success. 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People Power: The video emphasizes that ITSM is ultimately about people. Successful adoption hinges on effective change management. This means clear communication about the benefits for employees, comprehensive training, and ongoing support to ensure everyone's on board. 2. Process Matters: While processes can sometimes get a bad rap for being cumbersome, the video argues that well-defined processes are crucial for ITSM success. By mapping these workflows, organizations can identify bottlenecks, improve efficiency, and ultimately save money. 3. The Right Tools for the Job: ITSM tools can automate processes, bringing them to life. However, the video cautions against getting carried away with fancy features. 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icon exampleTimeline icon examplehttps://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH8.pngNH8NH8https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH7.pngNH7NH7https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH9.pngNH9NH9https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH5.pngNH5NH5https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH%201.pngNH 1NH 1https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH3.pngNH3NH32026-02-12https://navvia.com/consulting-firms-and-mspshttps://navvia.com/hubfs/bg-hero-resources.pngbg-hero-resourcesbg-hero-resourceshttps://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.pnglogo-Navvia-1logo-Navvia-1https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpgNavvia-process-hero-trial-journey-scene-introNavvia-process-hero-trial-journey-scene-intro2025-09-04https://navvia.com/blog/establishing-support-bpg-programhttps://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.pnglogo-Navvia-1logo-Navvia-1https://navvia.com/hubfs/The%20Process%20Framework%20%E2%80%93%20A%20Guide%20for%20All%20Processes%20.pngThe Process Framework – A Guide for All Processes The Process Framework – A Guide for All Processes https://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process-1.pngProcess Governance Model Maintains 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change, configuration, and release management.   Next, select an industry-specific security framework, such as NIST 800, ISO 27001, or PCI DSS.   These provide essential guidance in building resilient security practices.   Finally, use these frameworks to conduct ongoing technical, process, and risk assessments to identify and address vulnerabilities.   These steps will enhance your organization's cyber resilience and protect you from potential breaches.https://navvia.com/hubfs/Cybersecurity%203.mp454nonohttps://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.pnglogo-Navvia-1logo-Navvia-1https://navvia.com/hubfs/AI-Generated%20Media/Images/using%20a%20security%20assessment%20and%20processes%20to%20improve%20it%20security%2c%20use%20stylized%20images%2c%20emphasize%20the%20color%20blue.jpegusing a security assessment and processes to improve it security, use stylized images, emphasize the color blueusing a security assessment and processes to improve it security, use stylized 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px)https://navvia.com/hubfs/MKTG%20Folder/Videos/Business%20Process%20Adoption%20(1920%20x%201080%20px).mp458nonohttps://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.pnglogo-Navvia-1logo-Navvia-1https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.pngITSM WebinarITSM Webinarhttps://navvia.com/hubfs/What%20Are%20ITSM%20Tools%3F%20blog.pngWhat Are ITSM Tools? blogWhat Are ITSM Tools? bloghttps://navvia.com/hubfs/What%20is%20the%20Optimal%20ITSM%20Team%20Structure-1.pngWhat is the Optimal ITSM Team Structure-1What is the Optimal ITSM Team Structure-1https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.pngProcess Management Minute Blog TN2024-10-28https://navvia.com/blog/the-truth-behind-a-cyber-breach-how-human-error-and-process-failures-lead-to-security-incidentshttps://navvia.com/hubfs/The%20Benefits%20of%20Having%20a%20Strong%20Foundation%20of%20ITSM%20Processes%206.pngThe Benefits of Having a Strong Foundation of ITSM Processes 6The Benefits of Having a Strong Foundation of ITSM Processes 6https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.pngProcess Management Minute Blog TNhttps://navvia.com/hubfs/The%20Truth%20Behind%20a%20Cyber%20Breach%20v2.pngThe Truth Behind a Cyber Breach v2The Truth Behind a Cyber Breach v2https://navvia.com/hubfs/Change%20Proposal%20ITIL%E2%80%99s%20Hidden%20Gem.pngChange Proposal ITIL’s Hidden GemChange Proposal ITIL’s Hidden Gemhttps://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.pnglogo-Navvia-1logo-Navvia-1https://navvia.com/hubfs/Davids%20Files/live%20demo%20invite.pnglive demo invitelive demo invite2025-03-11https://navvia.com/business-process-consultant-casehttps://navvia.com/hubfs/Navvia%20Features-1.pngNavvia Features-1Navvia Features-1https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Adwords%20LP%203-3.pngAdwords LP 3-3Adwords LP 3-3https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Adwords%20LP%204-4-4.pngAdwords LP 4-4-4Adwords LP 4-4-4https://navvia.com/hubfs/Navvia-hero.jpgNavvia-heroNavvia-herohttps://navvia.com/hubfs/Adwords%20LP%201-1.pngAdwords LP 1-1Adwords LP 1-1https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.pnglogo-Navvia-1logo-Navvia-1https://navvia.com/hubfs/wave-2.pngwave-2wave-2https://navvia.com/hubfs/Adwords%20LP%202-2.pngAdwords LP 2-2Adwords LP 2-2https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Business%20Process%20Consultant%20page%20review.svgBusiness Process Consultant page reviewBusiness Process Consultant page review2024-11-13https://navvia.com/blog/user-stories-digital-transformationhttps://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Digital%20Transfoamtion%20Webinar.pngDigital Transfoamtion WebinarDigital Transfoamtion 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guide2024-01-28https://navvia.com/blog/understand-your-processes-through-identification-process-discoveryhttps://navvia.com/hubfs/MKTG%20Folder/Videos/_Process%20Identification%20-%20BPM%20(Horizontal).mp4/medium.jpgProcess IdentificationDoes your organization have a good understanding of their business processes? If not, consider embarking on Process Identification. Process Identification, or Process Discovery, is the first element in Business Process Management. It involves analyzing the activities and tasks involved in a business process. Process identification starts with collecting data from various sources, such as interviews, workshops, observations, and existing documentation. Once gathered, we use this information to create a detailed process map. This map, called the As-Is process, is used to help optimize, automate, and improve the process. Process Mining and Artificial Intelligence tools can also help with process identification. By analyzing large amounts of data, these tools can identify patterns and insights to identify processes.https://navvia.com/hubfs/MKTG%20Folder/Videos/_Process%20Identification%20-%20BPM%20(Horizontal).mp462nonohttps://navvia.com/hubfs/Process%20Identification%20Blog%20image.pngProcess Identification Blog imageProcess Identification Blog imagehttps://navvia.com/hubfs/GIF%20Header%20-%20Super%20HQ%20(1800%20%C3%97%20300%20px)%20(1).pngGIF Header - Super HQ (1800 × 300 px) (1)GIF Header - Super HQ (1800 × 300 px) (1)https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Process%20Documentation%20Blog%20Post.pngCTA Process Documentation: A Complete Guide with an Image of the DocumentationProcess Documentation Blog Posthttps://navvia.com/hubfs/Business%20Process%20Management%20Drives%20Process%20Innovation2.pngBusiness Process Management Drives Process Innovation2Business Process Management Drives Process Innovation2https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.pnglogo-Navvia-1logo-Navvia-1https://navvia.com/hubfs/Phantom%20processes%20and%20the%20importance%20of%20ITIL%20process%20documentation.pngPhantom processes and the importance of ITIL process documentationPhantom processes and the importance of ITIL process documentationhttps://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process-1.pngProcess Governance Model Maintains the Integrity of Process-1Process Governance Model Maintains the Integrity of Process-12024-02-20https://navvia.com/webinars/leading-a-successful-itsm-tool-implementationhttps://navvia.com/hubfs/Ned%20from%20Navvia%20pointing%20to%20the%20ITIL%20organizational%20structure%20icon.pngNed from Navvia pointing to the ITIL organizational structure iconNed from Navvia pointing to the ITIL organizational structure iconhttps://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.pngITSM WebinarITSM Webinarhttps://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.pnglogo-Navvia-1logo-Navvia-1https://navvia.com/hubfs/itsm%20tools%205%20things%20to%20consider.pngitsm tools 5 things to consideritsm tools 5 things to consider2026-06-15https://navvia.com/blog/service-management-officehttps://navvia.com/hubfs/What%20is%20the%20Optimal%20ITSM%20Team%20Structure-1.pngWhat is the Optimal ITSM Team Structure-1What is the Optimal ITSM Team Structure-1https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.pngITSM WebinarITSM Webinarhttps://navvia.com/hubfs/The%20Benefits%20of%20Having%20a%20Strong%20Foundation%20of%20ITSM%20Processes%206.pngThe Benefits of Having a Strong Foundation of ITSM Processes 6The Benefits of Having a Strong Foundation of ITSM Processes 6https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.pnglogo-Navvia-1logo-Navvia-1https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Everything%20you%20need%20to%20knwo%20about%20Service%20Management%20Office.pngEverything you need to knwo about Service Management OfficeEverything you need to knwo about Service Management Office2025-02-11https://navvia.com/webinars/it-security-itsmhttps://navvia.com/hubfs/Blogs%20banners%20.pngBlogs banners Blogs banners https://navvia.com/hubfs/The%20Security%20Control%20Failure%20that%20Change%20Everything.pngThe Security Control Failure that Change EverythingThe Security Control Failure that Change Everythinghttps://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.pnglogo-Navvia-1logo-Navvia-1https://navvia.com/hubfs/OpRes%20webinar.pngOpRes webinarOpRes webinarhttps://navvia.com/hubfs/Cyber%20Sec%20Thumbnail%203.pngCyber Sec Thumbnail 3Cyber Sec Thumbnail 32026-06-10https://navvia.com/what-is-a-service-management-office-everything-you-need-to-know-0https://navvia.com/hubfs/MKTG%20Folder/Videos/3%20things%20for%20a%20successful%20ITSM%20implementation%20(horizontal).mp4/medium.jpg Three things for a successful ITSM implementationGetting IT Service Management on Track: 3 Key Ingredients This video explores the three essential elements for a successful implementation of IT Service Management (ITSM). 1. People Power: The video emphasizes that ITSM is ultimately about people. Successful adoption hinges on effective change management. This means clear communication about the benefits for employees, comprehensive training, and ongoing support to ensure everyone's on board. 2. Process Matters: While processes can sometimes get a bad rap for being cumbersome, the video argues that well-defined processes are crucial for ITSM success. By mapping these workflows, organizations can identify bottlenecks, improve efficiency, and ultimately save money. 3. The Right Tools for the Job: ITSM tools can automate processes, bringing them to life. However, the video cautions against getting carried away with fancy features. The key is to choose tools that align with your existing processes and avoid overspending on functionalities you might not need.https://navvia.com/hubfs/MKTG%20Folder/Videos/3%20things%20for%20a%20successful%20ITSM%20implementation%20(horizontal).mp461nonohttps://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.pnglogo-Navvia-1logo-Navvia-1https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.pngX_rounded_icon.svgX_rounded_icon.svghttps://navvia.com/hubfs/Website%202026/Images/Illustrations/Cobit%20domain%202.pngCobit domain 2Cobit domain 2https://navvia.com/hubfs/Marketing/navvia/navvia-favicon2015.pngnavvia-favicon2015navvia-favicon2015https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Process%20documentation%20information.pngProcess documentation informationProcess documentation information2026-07-13https://navvia.com/blog/summiting-cybersecurity-with-the-nist-csf-detect-threats-earlyhttps://navvia.com/hubfs/Detect%20NIST.pngDetect NISTDetect NISThttps://navvia.com/hubfs/NIST%20SERIES.1png.pngNIST SERIES.1pngNIST SERIES.1pnghttps://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.pnglogo-Navvia-1logo-Navvia-1https://navvia.com/hubfs/expedition%20planning.pngexpedition planningexpedition planninghttps://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITIL%20vs%20COBIT%20-%20Can%20they%20Coexist.pngITIL vs COBIT - Can they CoexistITIL vs COBIT - Can they Coexist2025-07-29https://navvia.com/building-an-operational-resilience-framework-a-practical-guidehttps://navvia.com/hubfs/Building%20an%20Operational%20Resilience%20Framework.%20A%20Practical%20Guide%20Feature.pngBuilding an Operational Resilience Framework. 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mapping-1https://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-8.pngNavvia-scenery-8Navvia-scenery-8https://navvia.com/hubfs/Navvia%20Features-1.pngNavvia Features-1Navvia Features-12025-09-25https://navvia.com/blog/the-importance-of-business-process-change-managementhttps://navvia.com/hubfs/MKTG%20Folder/Videos/Organizational%20Change%20(horizontal).mp4/medium.jpgOrganizational ChangeOrganizational Change Let's talk about organizational change. Failed change initiatives are usually due to poor leadership. I know this from personal experience. Many of us know the theory behind successful change, from pioneers like John Kotter and Kurt Lewin to emerging leaders like Edwina Pike. It comes down to a similar set of actions. Communicate why the change is essential, get people on board, knock down barriers, generate quick wins, and then implement and lock in the change. So, if we know this, why do so many initiatives fail to produce the desired results? Too many leaders hand change off as a project without getting personally involved. Leaders must be visible, listen to people's ideas and fears, and adjust when necessary. Leaders need to walk the talk, reward success, and not be afraid to take corrective action. 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People Power: The video emphasizes that ITSM is ultimately about people. Successful adoption hinges on effective change management. This means clear communication about the benefits for employees, comprehensive training, and ongoing support to ensure everyone's on board. 2. Process Matters: While processes can sometimes get a bad rap for being cumbersome, the video argues that well-defined processes are crucial for ITSM success. By mapping these workflows, organizations can identify bottlenecks, improve efficiency, and ultimately save money. 3. The Right Tools for the Job: ITSM tools can automate processes, bringing them to life. However, the video cautions against getting carried away with fancy features. 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