<?xml version='1.0' encoding='UTF-8'?><urlset xmlns="http://www.sitemaps.org/schemas/sitemap/0.9" xmlns:video="http://www.google.com/schemas/sitemap-video/1.1" xmlns:image="http://www.google.com/schemas/sitemap-image/1.1"><url><loc>https://navvia.com/blog/should-your-company-adopt-an-itil-organizational-structure</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Service%20Management%20Office%20Blog.png</image:loc><image:caption>Service Management Office Blog</image:caption><image:title>Service Management Office Blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITIL%20History.png</image:loc><image:caption>ITIL History</image:caption><image:title>ITIL History</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Change%20Management%20Best%20Practices%202.png</image:loc><image:caption>Change Management Best 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2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Blog.png</image:loc><image:caption>Problem Management Blog</image:caption><image:title>Problem Management Blog</image:title></image:image><lastmod>2023-09-05</lastmod></url><url><loc>https://navvia.com/blog/reasons-digital-transformations-fail</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Why%20Digital%20Transformations%20Fail.png</image:loc><image:caption>Why Digital Transformations Fail</image:caption><image:title>Why Digital Transformations Fail</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Digital%20Tranformation%20Roadmap%20CTA.png</image:loc><image:caption>Digital Tranformation Roadmap CTA</image:caption><image:title>Digital Tranformation Roadmap CTA</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Thoughts%20on%20Business%20Process%20Management%20and%20Digital%20Transformation.png</image:loc><image:caption>Thoughts on Business Process Management and Digital Transformation</image:caption><image:title>Thoughts on Business Process Management and Digital Transformation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Digital%20Transformation%20Journey-%20Start%20Today!2.png</image:loc><image:caption>Digital Transformation Journey- Start Today!2</image:caption><image:title>Digital Transformation Journey- Start Today!2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia%20-%20DT%20solution%202.png</image:loc><image:caption>Navvia - DT solution 2</image:caption><image:title>Navvia - DT solution 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Digital%20Transfoamtion%20Webinar.png</image:loc><image:caption>Digital Transfoamtion Webinar</image:caption><image:title>Digital Transfoamtion Webinar</image:title></image:image><lastmod>2023-08-10</lastmod></url><url><loc>https://navvia.com/blog/what-is-an-it-service-management-office</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/SMO%20Minute%20(horizontal)v5.mp4/medium.jpg</video:thumbnail_loc><video:title>What is an IT Service Management Office?</video:title><video:description>SMO Minute 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Practices</image:title></image:image><lastmod>2025-02-11</lastmod></url><url><loc>https://navvia.com/trial-experience</loc><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Logo%20Large-white%20TM.png</image:loc><image:caption>Logo Large-white TM</image:caption><image:title>Logo Large-white 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icon</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/wave-2.png</image:loc><image:caption>wave-2</image:caption><image:title>wave-2</image:title></image:image><lastmod>2025-09-29</lastmod></url><url><loc>https://navvia.com/blog/business-process-management</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Service%20Management%20%E2%80%93%20Is%20it%20an%20Incident%20or%20a%20Service%20Request.png</image:loc><image:caption>Service Management – Is it an Incident or a Service Request</image:caption><image:title>Service Management – Is it an Incident or a Service Request</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20-%20Leading%20Digital%20Transformation%20.png</image:loc><image:caption>Business Process Management - Leading Digital Transformation </image:caption><image:title>Business Process Management - Leading Digital Transformation </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><lastmod>2022-09-12</lastmod></url><url><loc>https://navvia.com/blog/process-framework-guide-processes</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/The%20Business%20Process%20Framework%20(horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>The Business Process Framework</video:title><video:description>Provides an introduction to business process 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image</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Process%20Framework%20%E2%80%93%20A%20Guide%20for%20All%20Processes%20.png</image:loc><image:caption>The Process Framework – A Guide for All Processes </image:caption><image:title>The Process Framework – A Guide for All Processes </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Process%20Governance%20Model%20CTA.png</image:loc><image:caption>Process Governance Model CTA</image:caption><image:title>Process Governance Model 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Office</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20is%20the%20Optimal%20ITSM%20Team%20Structure-1.png</image:loc><image:caption>What is the Optimal ITSM Team Structure-1</image:caption><image:title>What is the Optimal ITSM Team Structure-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Benefits%20of%20Having%20a%20Strong%20Foundation%20of%20ITSM%20Processes%206.png</image:loc><image:caption>The Benefits of Having a Strong Foundation of ITSM Processes 6</image:caption><image:title>The Benefits of Having a Strong Foundation of ITSM Processes 6</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2025-02-11</lastmod></url><url><loc>https://navvia.com/operational-resilience-starts-with-itsm-processes</loc><image:image><image:loc>https://navvia.com/hubfs/Marketing/navvia/navvia-favicon2015.png</image:loc><image:caption>navvia-favicon2015</image:caption><image:title>navvia-favicon2015</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/sharlk%20fin%20cycle.png</image:loc><image:caption>sharlk fin cycle</image:caption><image:title>sharlk fin cycle</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><lastmod>2026-07-13</lastmod></url><url><loc>https://navvia.com/blog/use-business-process-management-innovation</loc><image:image><image:loc>https://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process-1.png</image:loc><image:caption>Process Governance Model Maintains the Integrity of Process-1</image:caption><image:title>Process Governance Model Maintains the Integrity of Process-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Identification%20Blog%20image.png</image:loc><image:caption>Process Identification Blog image</image:caption><image:title>Process Identification Blog image</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Drives%20Process%20Innovation2.png</image:loc><image:caption>Business Process Management Drives Process Innovation2</image:caption><image:title>Business Process Management Drives Process Innovation2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><lastmod>2023-08-10</lastmod></url><url><loc>https://navvia.com/operational-resilience</loc><image:image><image:loc>https://navvia.com/hubfs/IT%20Asset%20Management.png</image:loc><image:caption>IT Asset Management</image:caption><image:title>IT Asset Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Software%20Development%20&amp;%20Management.png</image:loc><image:caption>Software Development &amp; Management</image:caption><image:title>Software Development &amp; Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Information%20Security%20Management.png</image:loc><image:caption>Information Security Management</image:caption><image:title>Information Security Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Automated%20Survey%20Tracking%20&amp;%20Reminders.png</image:loc><image:caption>Automated Survey Tracking &amp; Reminders</image:caption><image:title>Automated Survey Tracking &amp; Reminders</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/206.png</image:loc><image:caption>206</image:caption><image:title>206</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Broad%20Reach%20&amp;%20Scalability%20v2.png</image:loc><image:caption>Broad Reach &amp; Scalability v2</image:caption><image:title>Broad Reach &amp; Scalability v2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20is%20an%20Information%20Security%20Management%20System%3F.png</image:loc><image:caption>What is an Information Security Management System?</image:caption><image:title>What is an Information Security Management System?</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Improves%20Security%20Awareness%20v3.png</image:loc><image:caption>Improves Security Awareness v3</image:caption><image:title>Improves Security Awareness v3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Change%20Management.png</image:loc><image:caption>Change Management</image:caption><image:title>Change Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Risk%20Management.png</image:loc><image:caption>Risk Management</image:caption><image:title>Risk Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Truth%20Behind%20a%20Cyber%20Breach%20v2.png</image:loc><image:caption>The Truth Behind a Cyber Breach v2</image:caption><image:title>The Truth Behind a Cyber Breach v2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Illusion%20of%20Security%203.png</image:loc><image:caption>The Illusion of Security 3</image:caption><image:title>The Illusion of Security 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Release%20Management.png</image:loc><image:caption>Release Management</image:caption><image:title>Release Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Enhances%20Compliance%20with%20Security%20and%20Regulatory%20Standards%20v3.png</image:loc><image:caption>Enhances Compliance with Security and Regulatory Standards v3</image:caption><image:title>Enhances Compliance with Security and Regulatory Standards v3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/NIST%20CSF%20BLOG.png</image:loc><image:caption>NIST CSF BLOG</image:caption><image:title>NIST CSF BLOG</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Validation%20&amp;%20Testing.png</image:loc><image:caption>Validation &amp; Testing</image:caption><image:title>Validation &amp; Testing</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Incident%20Management-1.png</image:loc><image:caption>Incident Management-1</image:caption><image:title>Incident Management-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Infrastructure%20Management.png</image:loc><image:caption>Infrastructure Management</image:caption><image:title>Infrastructure Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Marketing/navvia/navvia-favicon2015.png</image:loc><image:caption>navvia-favicon2015</image:caption><image:title>navvia-favicon2015</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Secure%20Evidence%20Collection.png</image:loc><image:caption>Secure Evidence Collection</image:caption><image:title>Secure Evidence Collection</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Strengthens%20Confidence%20in%20Your%20Security%20Strategy%20v3.png</image:loc><image:caption>Strengthens Confidence in Your Security Strategy v3</image:caption><image:title>Strengthens Confidence in Your Security Strategy v3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Identifies%20Security%20Gaps%20for%20Targeted%20Improvement.png</image:loc><image:caption>Identifies Security Gaps for Targeted Improvement</image:caption><image:title>Identifies Security Gaps for Targeted Improvement</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Supplier%20Management.png</image:loc><image:caption>Supplier Management</image:caption><image:title>Supplier Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blogs%20banners%20.png</image:loc><image:caption>Blogs banners </image:caption><image:title>Blogs banners </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Smart%20Segmentation%20&amp;%20Analytics.png</image:loc><image:caption>Smart Segmentation &amp; Analytics</image:caption><image:title>Smart Segmentation &amp; Analytics</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Exploring%20the%20Human%20Factors%20in%20Cyber%20Security.png</image:loc><image:caption>Exploring the Human Factors in Cyber Security</image:caption><image:title>Exploring the Human Factors in Cyber Security</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Comprehensive%20Reporting%20&amp;%20Insights.png</image:loc><image:caption>Comprehensive Reporting &amp; Insights</image:caption><image:title>Comprehensive Reporting &amp; Insights</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Aligns%20with%20Best%20Practice%20Frameworks%20v3.png</image:loc><image:caption>Aligns with Best Practice Frameworks v3</image:caption><image:title>Aligns with Best Practice Frameworks v3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/it%20security%20logo%204.png</image:loc><image:caption>it security logo 4</image:caption><image:title>it security logo 4</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/How%20to%20Implement%20IT%20Security%20Management%20The%20Ultimate%20Guide%202.png</image:loc><image:caption>How to Implement IT Security Management The Ultimate Guide 2</image:caption><image:title>How to Implement IT Security Management The Ultimate Guide 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI-Generated%20Media/Images/using%20a%20security%20assessment%20and%20processes%20to%20improve%20it%20security%2c%20use%20stylized%20images%2c%20emphasize%20the%20color%20blue.jpeg</image:loc><image:caption>using a security assessment and processes to improve it security, use stylized images, emphasize the color blue</image:caption><image:title>using a security assessment and processes to improve it security, use stylized images, emphasize the color blue</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI%20Resilience%20Reports.png</image:loc><image:caption>AI Resilience Reports</image:caption><image:title>AI Resilience Reports</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Supports%20Continuous%20Security%20Maturity%20v3.png</image:loc><image:caption>Supports Continuous Security Maturity v3</image:caption><image:title>Supports Continuous Security Maturity v3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Service%20Continuity%20Management.png</image:loc><image:caption>Service Continuity Management</image:caption><image:title>Service Continuity Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Problem%20Management.png</image:loc><image:caption>Problem Management</image:caption><image:title>Problem Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Nist%20&amp;%20ITSM%20V4%20.png</image:loc><image:caption>Nist &amp; ITSM V4 </image:caption><image:title>Nist &amp; ITSM V4 </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/ITSM%20&amp;%20NIST.png</image:loc><image:caption>ITSM &amp; NIST</image:caption><image:title>ITSM &amp; NIST</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Security%20-%20ITSM.png</image:loc><image:caption>Security - ITSM</image:caption><image:title>Security - ITSM</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2025-10-27</lastmod></url><url><loc>https://navvia.com/blog/business-process-management-age-digital-transformation</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Why%20Digital%20Transformations%20Fail.png</image:loc><image:caption>Why Digital Transformations Fail</image:caption><image:title>Why Digital Transformations Fail</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20-%20Leading%20Digital%20Transformation%20.png</image:loc><image:caption>Business Process Management - Leading Digital Transformation </image:caption><image:title>Business Process Management - Leading Digital Transformation </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Thoughts%20on%20Business%20Process%20Management%20and%20Digital%20Transformation.png</image:loc><image:caption>Thoughts on Business Process Management and Digital Transformation</image:caption><image:title>Thoughts on Business Process Management and Digital Transformation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Digital%20Tranformation%20Roadmap%20CTA.png</image:loc><image:caption>Digital Tranformation Roadmap CTA</image:caption><image:title>Digital Tranformation Roadmap CTA</image:title></image:image><lastmod>2024-07-15</lastmod></url><url><loc>https://navvia.com/blog/defining-operational-resilience-what-it-means-and-why-it-matters</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/%5BSquare%5D%20What%20Operational%20Resilience%20Really%20Means.mp4/medium.jpg</video:thumbnail_loc><video:title>[Square] What Operational Resilience Really Means</video:title><video:description>[Square] What Operational Resilience Really Means</video:description><video:content_loc>https://navvia.com/hubfs/%5BSquare%5D%20What%20Operational%20Resilience%20Really%20Means.mp4</video:content_loc><video:duration>42</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20Process%20Diagrams-1.png</image:loc><image:caption>The Importance of Process Diagrams-1</image:caption><image:title>The Importance of Process Diagrams-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI%20Governance%20Embedded%20in%20ITSM%20Processes.png</image:loc><image:caption>AI Governance Embedded in ITSM Processes</image:caption><image:title>AI Governance Embedded in ITSM Processes</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Hidden%20Cost%20of%20Process%20Debt.png</image:loc><image:caption>The Hidden Cost of Process Debt</image:caption><image:title>The Hidden Cost of Process Debt</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20Operational%20Resilience%20Really%20Means%20v2.png</image:loc><image:caption>What Operational Resilience Really Means v2</image:caption><image:title>What Operational Resilience Really Means v2</image:title></image:image><lastmod>2026-06-24</lastmod></url><url><loc>https://navvia.com/blog/process-management-minute-sipoc</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/SIPOC%20Diagram%20-%20Minute%20(Horizontal%204).mp4/medium.jpg</video:thumbnail_loc><video:title>What are the top 3 benefits of a SIPOC diagram?</video:title><video:description>SIPOC Diagram - Minute (Horizontal 4)</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/SIPOC%20Diagram%20-%20Minute%20(Horizontal%204).mp4</video:content_loc><video:duration>58</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Introduction%20to%20the%20SIPOC%20diagram%20v3.png</image:loc><image:caption>Introduction to the SIPOC diagram v3</image:caption><image:title>Introduction to the SIPOC diagram v3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process-1.png</image:loc><image:caption>Process Governance Model Maintains the Integrity of Process-1</image:caption><image:title>Process Governance Model Maintains the Integrity of Process-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/5%20Benefits%20of%20a%20SIPOC%20diagram.png</image:loc><image:caption>5 Benefits of a SIPOC diagram</image:caption><image:title>5 Benefits of a SIPOC diagram</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><lastmod>2023-11-29</lastmod></url><url><loc>https://navvia.com/blog/governance-model-maintains-process-integrity</loc><image:image><image:loc>https://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process.png</image:loc><image:caption>Process Governance Model Maintains the Integrity of Process</image:caption><image:title>Process Governance Model Maintains the Integrity of Process</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Execution%20Blog%20Image.png</image:loc><image:caption>Process Execution Blog Image</image:caption><image:title>Process Execution Blog Image</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Prorcess%20Governance%20CTA%20%234.png</image:loc><image:caption>Prorcess Governance CTA #4</image:caption><image:title>Prorcess Governance CTA #4</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Thoughts%20on%20Business%20Process%20Management%20and%20Digital%20Transformation.png</image:loc><image:caption>Thoughts on Business Process Management and Digital Transformation</image:caption><image:title>Thoughts on Business Process Management and Digital Transformation</image:title></image:image><lastmod>2023-08-11</lastmod></url><url><loc>https://navvia.com/what-is-it-service-management-a-complete-guide</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/3%20things%20for%20a%20successful%20ITSM%20implementation%20(horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title> Three things for a successful ITSM implementation</video:title><video:description>Getting IT Service Management on Track: 3 Key Ingredients
This video explores the three essential elements for a successful implementation of IT Service Management (ITSM).

1. People Power:

The video emphasizes that ITSM is ultimately about people.  Successful adoption hinges on effective change management.  This means clear communication about the benefits for employees, comprehensive training, and ongoing support to ensure everyone's on board.

2. Process Matters:

While processes can sometimes get a bad rap for being cumbersome, the video argues that well-defined processes are crucial for ITSM success.  By mapping these workflows, organizations can identify bottlenecks, improve efficiency, and ultimately save money.

3. The Right Tools for the Job:

ITSM tools can automate processes, bringing them to life.  However, the video cautions against getting carried away with fancy features.  The key is to choose tools that align with your existing processes and avoid overspending on functionalities you might not need.</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/3%20things%20for%20a%20successful%20ITSM%20implementation%20(horizontal).mp4</video:content_loc><video:duration>61</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Cobits%20domain-1.png</image:loc><image:caption>Cobits domain-1</image:caption><image:title>Cobits domain-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20is%20IT%20Service%20Management.%20A%20Complete%20Guide.png</image:loc><image:caption>What is IT Service Management. A Complete Guide</image:caption><image:title>What is IT Service Management. A Complete Guide</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Process%20documentation%20information.png</image:loc><image:caption>Process documentation information</image:caption><image:title>Process documentation information</image:title></image:image><lastmod>2025-02-05</lastmod></url><url><loc>https://navvia.com/blog/the-illusion-of-security-why-technology-isnt-enough</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/(1920%20x%201920)%20The%20Illusion%20of%20Security%20%20Why%20Technology%20isnt%20Enough%20.mp4/medium.jpg</video:thumbnail_loc><video:title>Has your organization fallen into the illusion of security? Technology isn't enough, strong processes, and vigilant teams are key to true protection</video:title><video:description>(1920 x 1920) The Illusion of Security  Why Technology isnt Enough </video:description><video:content_loc>https://navvia.com/hubfs/(1920%20x%201920)%20The%20Illusion%20of%20Security%20%20Why%20Technology%20isnt%20Enough%20.mp4</video:content_loc><video:duration>62</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Illusion%20of%20Security%203.png</image:loc><image:caption>The Illusion of Security 3</image:caption><image:title>The Illusion of Security 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/3%20things%20succesful%20ITSM%20implmentation%20.png</image:loc><image:caption>3 things succesful ITSM implmentation </image:caption><image:title>3 things succesful ITSM implmentation </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI-Generated%20Media/Images/using%20a%20security%20assessment%20and%20processes%20to%20improve%20it%20security%2c%20use%20stylized%20images%2c%20emphasize%20the%20color%20blue.jpeg</image:loc><image:caption>using a security assessment and processes to improve it security, use stylized images, emphasize the color blue</image:caption><image:title>using a security assessment and processes to improve it security, use stylized images, emphasize the color blue</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Immature%20ITSM%202.png</image:loc><image:caption>Immature ITSM 2</image:caption><image:title>Immature ITSM 2</image:title></image:image><lastmod>2025-02-05</lastmod></url><url><loc>https://navvia.com/blog/why-third-party-cyber-risk-breaks-operational-resilience</loc><image:image><image:loc>https://navvia.com/hubfs/Operational%20Resiliency%20Starts%20With%20Leadership%202.png</image:loc><image:caption>Operational Resiliency Starts With Leadership 2</image:caption><image:title>Operational Resiliency Starts With Leadership 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blogs%20banners%20%20(3).png</image:loc><image:caption>Blogs banners  (3)</image:caption><image:title>Blogs banners  (3)</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20Resilient%20Organizations%20Do%20Differently%20Blog%20v2.png</image:loc><image:caption>What Resilient Organizations Do Differently Blog v2</image:caption><image:title>What Resilient Organizations Do Differently Blog v2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Why%20Third-Party%20Cyber%20Risk%20Breaks%20Operational%20Resilience.png</image:loc><image:caption>Why Third-Party Cyber Risk Breaks Operational Resilience</image:caption><image:title>Why Third-Party Cyber Risk Breaks Operational Resilience</image:title></image:image><lastmod>2026-02-03</lastmod></url><url><loc>https://navvia.com/blog/is-it-an-incident-or-a-service-request</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Incident%20vs.%20Request%20(Horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>Incident vs. Request (Horizontal)</video:title><video:description>Incident vs. Request (Horizontal)</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Incident%20vs.%20Request%20(Horizontal).mp4</video:content_loc><video:duration>54</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Service%20Management%20%E2%80%93%20Is%20it%20an%20Incident%20or%20a%20Service%20Request.png</image:loc><image:caption>Service Management – Is it an Incident or a Service Request</image:caption><image:title>Service Management – Is it an Incident or a Service Request</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20an%20ITIL%20PMO.png</image:loc><image:caption>The Importance of an ITIL PMO</image:caption><image:title>The Importance of an ITIL PMO</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20Are%20ITSM%20Tools%3F%20blog.png</image:loc><image:caption>What Are ITSM Tools? blog</image:caption><image:title>What Are ITSM Tools? blog</image:title></image:image><lastmod>2024-10-28</lastmod></url><url><loc>https://navvia.com/blog/best-practices-are-useless-if-no-one-practices-them</loc><image:image><image:loc>https://navvia.com/hubfs/Best%20Practice%20Frameworks%20Are%20Useless%20If%20No%20One%20Practices%20Them.png</image:loc><image:caption>Best Practice Frameworks Are Useless If No One Practices Them</image:caption><image:title>Best Practice Frameworks Are Useless If No One Practices Them</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Blog.png</image:loc><image:caption>Problem Management Blog</image:caption><image:title>Problem Management Blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Practical%20Governance%20Beats%20Best-Practice%20Frameworks%20Every%20Time%202.png</image:loc><image:caption>Practical Governance Beats Best-Practice Frameworks Every Time 2</image:caption><image:title>Practical Governance Beats Best-Practice Frameworks Every Time 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Incident%20Management%20Best%20Practices.png</image:loc><image:caption>Incident Management Best Practices</image:caption><image:title>Incident Management Best Practices</image:title></image:image><lastmod>2026-03-31</lastmod></url><url><loc>https://navvia.com/blog/process-management-minute-process-documentation</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Process%20Documentation%20Minute%20-%20Horizontal.mp4/medium.jpg</video:thumbnail_loc><video:title>What comes to mind when you hear process documentation?</video:title><video:description>Process Documentation Minute - Horizontal</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Process%20Documentation%20Minute%20-%20Horizontal.mp4</video:content_loc><video:duration>103</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Why%20Digital%20Transformations%20Fail.png</image:loc><image:caption>Why Digital Transformations Fail</image:caption><image:title>Why Digital Transformations Fail</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20are%20process%20levels%2c%20and%20why%20are%20they%20important.png</image:loc><image:caption>What are process levels, and why are they important</image:caption><image:title>What are process levels, and why are they important</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20is%20an%20Information%20Security%20Management%20System%3F.png</image:loc><image:caption>What is an Information Security Management System?</image:caption><image:title>What is an Information Security Management System?</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><lastmod>2023-11-29</lastmod></url><url><loc>https://navvia.com/blog/establishing-support-bpg-program</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process-1.png</image:loc><image:caption>Process Governance Model Maintains the Integrity of Process-1</image:caption><image:title>Process Governance Model Maintains the Integrity of Process-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Process%20Framework%20%E2%80%93%20A%20Guide%20for%20All%20Processes%20.png</image:loc><image:caption>The Process Framework – A Guide for All Processes </image:caption><image:title>The Process Framework – A Guide for All Processes </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Identification%20Blog%20image.png</image:loc><image:caption>Process Identification Blog image</image:caption><image:title>Process Identification Blog image</image:title></image:image><lastmod>2023-11-17</lastmod></url><url><loc>https://navvia.com/blog/business-process-management-drawing-pictures</loc><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Drives%20Process%20Innovation2.png</image:loc><image:caption>Business Process Management Drives Process Innovation2</image:caption><image:title>Business Process Management Drives Process Innovation2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Methodologies%2c%20Whats%20In%20Your%20Toolbox.png</image:loc><image:caption>Business Process Management Methodologies, Whats In Your Toolbox</image:caption><image:title>Business Process Management Methodologies, Whats In Your Toolbox</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Establishing%20a%20Business%20Process%20Management%20Methodology.png</image:loc><image:caption>Establishing a Business Process Management Methodology</image:caption><image:title>Establishing a Business Process Management Methodology</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Introduction%20to%20Process%20Mapping-1.png</image:loc><image:caption>Introduction to Process Mapping-1</image:caption><image:title>Introduction to Process Mapping-1</image:title></image:image><lastmod>2023-05-22</lastmod></url><url><loc>https://navvia.com/webinars/leading-a-successful-itsm-tool-implementation</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Ned%20from%20Navvia%20pointing%20to%20the%20ITIL%20organizational%20structure%20icon.png</image:loc><image:caption>Ned from Navvia pointing to the ITIL organizational structure icon</image:caption><image:title>Ned from Navvia pointing to the ITIL organizational structure icon</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/itsm%20tools%205%20things%20to%20consider.png</image:loc><image:caption>itsm tools 5 things to consider</image:caption><image:title>itsm tools 5 things to consider</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/consulting-firms-and-msps</loc><image:image><image:loc>https://navvia.com/hubfs/bg-hero-resources.png</image:loc><image:caption>bg-hero-resources</image:caption><image:title>bg-hero-resources</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><lastmod>2025-09-04</lastmod></url><url><loc>https://navvia.com/blog/the-fundamentals-of-nist-csf-what-it-is-and-why-its-important</loc><image:image><image:loc>https://navvia.com/hubfs/What%20is%20an%20Information%20Security%20Management%20System%3F.png</image:loc><image:caption>What is an Information Security Management System?</image:caption><image:title>What is an Information Security Management System?</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20are%20process%20levels%2c%20and%20why%20are%20they%20important.png</image:loc><image:caption>What are process levels, and why are they important</image:caption><image:title>What are process levels, and why are they important</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/NIST%20CSF%202.0%20Wheele%20describing%20core%20functions.png</image:loc><image:caption>NIST CSF 2.0 Wheele describing core functions</image:caption><image:title>NIST CSF 2.0 Wheele describing core functions</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/NIST%20CSF%20BLOG.png</image:loc><image:caption>NIST CSF BLOG</image:caption><image:title>NIST CSF BLOG</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20is%20the%20Optimal%20ITSM%20Team%20Structure-1.png</image:loc><image:caption>What is the Optimal ITSM Team Structure-1</image:caption><image:title>What is the Optimal ITSM Team Structure-1</image:title></image:image><lastmod>2025-02-07</lastmod></url><url><loc>https://navvia.com/blog/sipoc-diagram-introduction</loc><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Introduction%20to%20the%20SIPOC%20diagram%20v3.png</image:loc><image:caption>Introduction to the SIPOC diagram v3</image:caption><image:title>Introduction to the SIPOC diagram v3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process-1.png</image:loc><image:caption>Process Governance Model Maintains the Integrity of Process-1</image:caption><image:title>Process Governance Model Maintains the Integrity of Process-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/What%20is%20a%20SIPOC%20diagram%20-%20An%20Introduction.png</image:loc><image:caption>What is a SIPOC diagram - An Introduction</image:caption><image:title>What is a SIPOC diagram - An Introduction</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Introduction%20to%20Process%20Mapping-1.png</image:loc><image:caption>Introduction to Process Mapping-1</image:caption><image:title>Introduction to Process Mapping-1</image:title></image:image><lastmod>2024-11-11</lastmod></url><url><loc>https://navvia.com/blog/5-ways-it-service-management-itsm-enhances-it-security</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Security%20-%20ITSM.png</image:loc><image:caption>Security - ITSM</image:caption><image:title>Security - ITSM</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Methodologies%2c%20Whats%20In%20Your%20Toolbox.png</image:loc><image:caption>Business Process Management Methodologies, Whats In Your Toolbox</image:caption><image:title>Business Process Management Methodologies, Whats In Your Toolbox</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Configuration%20Management.png</image:loc><image:caption>Configuration Management</image:caption><image:title>Configuration Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><lastmod>2025-03-22</lastmod></url><url><loc>https://navvia.com/blog</loc><image:image><image:loc>https://navvia.com/hubfs/Miscellaneous-1.png</image:loc><image:caption>Miscellaneous-1</image:caption><image:title>Miscellaneous-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI%20iceberg%202.png</image:loc><image:caption>AI iceberg 2</image:caption><image:title>AI iceberg 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Marketing/navvia/navvia-favicon2015.png</image:loc><image:caption>navvia-favicon2015</image:caption><image:title>navvia-favicon2015</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Operational%20Resilience%20Starts%20With%20ITSM%20Processes%202.png</image:loc><image:caption>Operational Resilience Starts With ITSM Processes 2</image:caption><image:title>Operational Resilience Starts With ITSM Processes 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/process%20governance%20for%20operational%20resilience.png</image:loc><image:caption>process governance for operational resilience</image:caption><image:title>process governance for operational resilience</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20Process%20Diagrams-1.png</image:loc><image:caption>The Importance of Process Diagrams-1</image:caption><image:title>The Importance of Process Diagrams-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Hidden%20Cost%20of%20Process%20Debt.png</image:loc><image:caption>The Hidden Cost of Process Debt</image:caption><image:title>The Hidden Cost of Process Debt</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Operational%20Resilience%20in%20Canada%20How%20ITSM%20Supports%20Regulated%20Organizations.png</image:loc><image:caption>Operational Resilience in Canada How ITSM Supports Regulated Organizations</image:caption><image:title>Operational Resilience in Canada How ITSM Supports Regulated Organizations</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Types%20of%20AI.png</image:loc><image:caption>Types of AI</image:caption><image:title>Types of AI</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/ai%20compliance.png</image:loc><image:caption>ai compliance</image:caption><image:title>ai compliance</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/process%20ownership%20and%20operational%20resilience.png</image:loc><image:caption>process ownership and operational resilience</image:caption><image:title>process ownership and operational resilience</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI%20Governance%20Embedded%20in%20ITSM%20Processes.png</image:loc><image:caption>AI Governance Embedded in ITSM Processes</image:caption><image:title>AI Governance Embedded in ITSM Processes</image:title></image:image><lastmod>2026-06-23</lastmod></url><url><loc>https://navvia.com/business-technology-leaders</loc><image:image><image:loc>https://navvia.com/hubfs/bg-hero-resources.png</image:loc><image:caption>bg-hero-resources</image:caption><image:title>bg-hero-resources</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><lastmod>2025-09-12</lastmod></url><url><loc>https://navvia.com/digital-transformation</loc><image:image><image:loc>https://navvia.com/hubfs/Navvia%20Capture%20Requirements%208.png</image:loc><image:caption>Navvia Capture Requirements 8</image:caption><image:title>Navvia Capture Requirements 8</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Digital%20Transformation%20Roadmap%202.png</image:loc><image:caption>Digital Transformation Roadmap 2</image:caption><image:title>Digital Transformation Roadmap 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Digital%20Transformation%20review.png</image:loc><image:caption>Digital Transformation review</image:caption><image:title>Digital Transformation review</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20importance%20of%20Business%20Process%20Change%20Management-1.png</image:loc><image:caption>The importance of Business Process Change Management-1</image:caption><image:title>The importance of Business Process Change Management-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/users-love-us.png</image:loc><image:caption>users-love-us</image:caption><image:title>users-love-us</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/BusinessProcessManagement_BestSupport_Mid-Market_QualityOfSupport-3.png</image:loc><image:caption>BusinessProcessManagement_BestSupport_Mid-Market_QualityOfSupport-3</image:caption><image:title>BusinessProcessManagement_BestSupport_Mid-Market_QualityOfSupport-3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/BusinessProcessManagement_EasiestToDoBusinessWith_Mid-Market_EaseOfDoingBusinessWith-3.png</image:loc><image:caption>BusinessProcessManagement_EasiestToDoBusinessWith_Mid-Market_EaseOfDoingBusinessWith-3</image:caption><image:title>BusinessProcessManagement_EasiestToDoBusinessWith_Mid-Market_EaseOfDoingBusinessWith-3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/DT%20Image%202.png</image:loc><image:caption>DT Image 2</image:caption><image:title>DT Image 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20-%20Leading%20Digital%20Transformation%20.png</image:loc><image:caption>Business Process Management - Leading Digital Transformation </image:caption><image:title>Business Process Management - Leading Digital Transformation </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Innovation%20and%20the%20Challenge%20of%20Rapid%20Change.png</image:loc><image:caption>Business Process Innovation and the Challenge of Rapid Change</image:caption><image:title>Business Process Innovation and the Challenge of Rapid Change</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20and%20the%20Digital%20Enterprise.png</image:loc><image:caption>Business Process Management and the Digital Enterprise</image:caption><image:title>Business Process Management and the Digital Enterprise</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/DT%20rocket.png</image:loc><image:caption>DT rocket</image:caption><image:title>DT rocket</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/BusinessProcessManagement_EasiestAdmin_Mid-Market_EaseOfAdmin-1.png</image:loc><image:caption>BusinessProcessManagement_EasiestAdmin_Mid-Market_EaseOfAdmin-1</image:caption><image:title>BusinessProcessManagement_EasiestAdmin_Mid-Market_EaseOfAdmin-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Methodologies%2c%20Whats%20In%20Your%20Toolbox.png</image:loc><image:caption>Business Process Management Methodologies, Whats In Your Toolbox</image:caption><image:title>Business Process Management Methodologies, Whats In Your Toolbox</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Marketing/navvia/navvia-favicon2015.png</image:loc><image:caption>navvia-favicon2015</image:caption><image:title>navvia-favicon2015</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/BusinessProcessManagement_HighPerformer_HighPerformer-2.png</image:loc><image:caption>BusinessProcessManagement_HighPerformer_HighPerformer-2</image:caption><image:title>BusinessProcessManagement_HighPerformer_HighPerformer-2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/A%20Guide%20to%20Selecting%20a%20Business%20Process%20Mapping%20Tool.%20.png</image:loc><image:caption>A Guide to Selecting a Business Process Mapping Tool. </image:caption><image:title>A Guide to Selecting a Business Process Mapping Tool. </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/wave-2.png</image:loc><image:caption>wave-2</image:caption><image:title>wave-2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/How%20Business%20Process%20Automation%20Increases%20Efficiency%20and%20Reduces%20Costs.png</image:loc><image:caption>How Business Process Automation Increases Efficiency and Reduces Costs</image:caption><image:title>How Business Process Automation Increases Efficiency and Reduces Costs</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Thoughts%20on%20Business%20Process%20Management%20and%20Digital%20Transformation.png</image:loc><image:caption>Thoughts on Business Process Management and Digital Transformation</image:caption><image:title>Thoughts on Business Process Management and Digital Transformation</image:title></image:image><lastmod>2025-01-03</lastmod></url><url><loc>https://navvia.com/blog/the-hidden-cost-of-process-debt</loc><image:image><image:loc>https://navvia.com/hubfs/The%20Hidden%20Cost%20of%20Process%20Debt.png</image:loc><image:caption>The Hidden Cost of Process Debt</image:caption><image:title>The Hidden Cost of Process Debt</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI%20Governance%20Embedded%20in%20ITSM%20Processes.png</image:loc><image:caption>AI Governance Embedded in ITSM Processes</image:caption><image:title>AI Governance Embedded in ITSM Processes</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Debt.png</image:loc><image:caption>Process Debt</image:caption><image:title>Process Debt</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20Process%20Diagrams-1.png</image:loc><image:caption>The Importance of Process Diagrams-1</image:caption><image:title>The Importance of Process Diagrams-1</image:title></image:image><lastmod>2026-07-24</lastmod></url><url><loc>https://navvia.com/blog/cybersecurity-risk-has-become-a-leadership-risk</loc><image:image><image:loc>https://navvia.com/hubfs/Cybersecurity%20Risk%20Has%20Become%20a%20Leadership%20Risk%202-2.png</image:loc><image:caption>Cybersecurity Risk Has Become a Leadership Risk 2-2</image:caption><image:title>Cybersecurity Risk Has Become a Leadership Risk 2-2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Building%20an%20ITSM%20Risk%20Management%20Process.png</image:loc><image:caption>Building an ITSM Risk Management Process</image:caption><image:title>Building an ITSM Risk Management Process</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Why%20Third-Party%20Cyber%20Risk%20Breaks%20Operational%20Resilience.png</image:loc><image:caption>Why Third-Party Cyber Risk Breaks Operational Resilience</image:caption><image:title>Why Third-Party Cyber Risk Breaks Operational Resilience</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/NIST%20SERIES.1png.png</image:loc><image:caption>NIST SERIES.1png</image:caption><image:title>NIST SERIES.1png</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2026-01-20</lastmod></url><url><loc>https://navvia.com/blog/how-business-process-automation-increases-efficiency-and-reduces-costs</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Process%20Automation%20-%20BPM%20(Horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>Process Automation - BPM (Horizontal)</video:title><video:description>Process Automation - BPM (Horizontal)</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Process%20Automation%20-%20BPM%20(Horizontal).mp4</video:content_loc><video:duration>58</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Expanding%20the%20role%20of%20the%20Service%20Management%20Organization.png</image:loc><image:caption>Expanding the role of the Service Management Organization</image:caption><image:title>Expanding the role of the Service Management Organization</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia%20-%20DT%20solution%202.png</image:loc><image:caption>Navvia - DT solution 2</image:caption><image:title>Navvia - DT solution 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/How%20Business%20Process%20Automation%20Increases%20Efficiency%20and%20Reduces%20Costs.png</image:loc><image:caption>How Business Process Automation Increases Efficiency and Reduces Costs</image:caption><image:title>How Business Process Automation Increases Efficiency and Reduces Costs</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Create%20a%20succesful%20Digital%20Transformation%20Initiative.png</image:loc><image:caption>Create a succesful Digital Transformation Initiative</image:caption><image:title>Create a succesful Digital Transformation Initiative</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Use%20of%20AI%20in%20Business%20Process%20Management.png</image:loc><image:caption>The Use of AI in Business Process Management</image:caption><image:title>The Use of AI in Business Process Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><lastmod>2024-10-12</lastmod></url><url><loc>https://navvia.com/blog/the-critical-importance-of-cybersecurity-supply-chain-risk-management</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITIL%20vs%20COBIT%20-%20Can%20they%20Coexist.png</image:loc><image:caption>ITIL vs COBIT - Can they Coexist</image:caption><image:title>ITIL vs COBIT - Can they Coexist</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Configuration%20Management.png</image:loc><image:caption>Configuration Management</image:caption><image:title>Configuration Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Change%20Management%20Best%20Practices%202.png</image:loc><image:caption>Change Management Best Practices 2</image:caption><image:title>Change Management Best Practices 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Urgency%20of%20Cybersecurity%20Supply%20Chain%20Risk%20Management.png</image:loc><image:caption>The Urgency of Cybersecurity Supply Chain Risk Management</image:caption><image:title>The Urgency of Cybersecurity Supply Chain Risk Management</image:title></image:image><lastmod>2025-05-03</lastmod></url><url><loc>https://navvia.com/blog/the-3-pillars-of-it-security-the-synergy-between-itsm-infosec-grc</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/3%20things%20succesful%20ITSM%20implmentation%20.png</image:loc><image:caption>3 things succesful ITSM implmentation </image:caption><image:title>3 things succesful ITSM implmentation </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Strategic%20Benefits%20of%20Implementing%20ITSM%20Processes.png</image:loc><image:caption>The Strategic Benefits of Implementing ITSM Processes</image:caption><image:title>The Strategic Benefits of Implementing ITSM 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Respond</image:title></image:image><lastmod>2025-08-05</lastmod></url><url><loc>https://navvia.com/webinars/introduction-to-the-nist-cybersecurity-framework-csf-2.0</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/OpRes%20webinar.png</image:loc><image:caption>OpRes webinar</image:caption><image:title>OpRes webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blog.%20Operational%20Resilience%20Starts%20with%20Assessment.png</image:loc><image:caption>Blog. Operational Resilience Starts with Assessment</image:caption><image:title>Blog. Operational Resilience Starts with Assessment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Intro%20to%20the%20Nist%20Cybersecutiry%20Framework%20tn%20v3.png</image:loc><image:caption>Intro to the Nist Cybersecutiry Framework tn v3</image:caption><image:title>Intro to the Nist Cybersecutiry Framework tn v3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blogs%20banners%20.png</image:loc><image:caption>Blogs banners </image:caption><image:title>Blogs banners </image:title></image:image><lastmod>2026-06-09</lastmod></url><url><loc>https://navvia.com/blog/business-process-governance-delivers-quality</loc><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20Are%20the%20Benefits%20of%20Business%20Process%20Management.png</image:loc><image:caption>What Are the Benefits of Business Process Management</image:caption><image:title>What Are the Benefits of Business Process Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20importance%20of%20Business%20Process%20Change%20Management-1.png</image:loc><image:caption>The importance of Business Process Change Management-1</image:caption><image:title>The importance of Business Process Change Management-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/The%20prrocess%20framework%20CTA.png</image:loc><image:caption>The prrocess framework CTA</image:caption><image:title>The prrocess framework CTA</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Deliver%20Business%20Process%20Quality%20Through%20Governance.png</image:loc><image:caption>Deliver Business Process Quality Through Governance</image:caption><image:title>Deliver Business Process Quality Through Governance</image:title></image:image><lastmod>2024-09-17</lastmod></url><url><loc>https://navvia.com/blog/process-management-minute-series-intro</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Process%20Management%20Minute%20Intro%20-%20Horizontal.mp4/medium.jpg</video:thumbnail_loc><video:title>Introduction to The Process Management Minute</video:title><video:description>Process Management Minute Intro - Horizontal</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Process%20Management%20Minute%20Intro%20-%20Horizontal.mp4</video:content_loc><video:duration>51</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Digital%20Transfoamtion%20Webinar.png</image:loc><image:caption>Digital Transfoamtion 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Webinar</image:title></image:image><lastmod>2024-01-28</lastmod></url><url><loc>https://navvia.com/blog/the-synergy-between-itsm-risk-management-and-itsm-security-management</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/The%20Synergy%20Between%20ITSM%20Security%20and%20Risk%20Management%20Page%20video.mp4/medium.jpg</video:thumbnail_loc><video:title>This video highlights how ITSM processes mitigate risk, focusing on security and risk management to navigate today's evolving threat landscape.</video:title><video:description>The Synergy Between ITSM Security and Risk Management Page video</video:description><video:content_loc>https://navvia.com/hubfs/The%20Synergy%20Between%20ITSM%20Security%20and%20Risk%20Management%20Page%20video.mp4</video:content_loc><video:duration>60</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/The%20Synergy%20Between%20ITSM%20Security%20and%20Risk%20Management%202-1.png</image:loc><image:caption>The Synergy Between ITSM Security and Risk Management 2-1</image:caption><image:title>The Synergy Between ITSM Security and Risk Management 2-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Building%20an%20IT%20Security%20Management%20Process%202.png</image:loc><image:caption>Building an IT Security Management Process 2</image:caption><image:title>Building an IT Security Management Process 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SERIES.1png</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Benefits%20of%20Having%20a%20Strong%20Foundation%20of%20ITSM%20Processes%206.png</image:loc><image:caption>The Benefits of Having a Strong Foundation of ITSM Processes 6</image:caption><image:title>The Benefits of Having a Strong Foundation of ITSM Processes 6</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Performance%20Management%20Drives%20Business%20Process%20Improvement.png</image:loc><image:caption>Performance Management Drives Business Process Improvement</image:caption><image:title>Performance Management Drives Business Process Improvement</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog 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</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Marketing/navvia/navvia-favicon2015.png</image:loc><image:caption>navvia-favicon2015</image:caption><image:title>navvia-favicon2015</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Blog/Wha%20is%20the%20optimal.png</image:loc><image:caption>Wha is the optimal</image:caption><image:title>Wha is the 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Gem</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2023-08-18</lastmod></url><url><loc>https://navvia.com/blog/business-process-management-and-the-digital-enterprise</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Process%20Diagrams-%20Why%20they%20are%20important%20&amp;%20examples%20to%20get%20you%20started.png</image:loc><image:caption>Process Diagrams- Why they are important &amp; examples to get you started</image:caption><image:title>Process Diagrams- Why they are important &amp; examples to get you started</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Digital%20Tranformation%20Roadmap%20CTA.png</image:loc><image:caption>Digital Tranformation Roadmap CTA</image:caption><image:title>Digital Tranformation Roadmap CTA</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Methodologies%2c%20Whats%20In%20Your%20Toolbox.png</image:loc><image:caption>Business Process Management Methodologies, Whats In Your Toolbox</image:caption><image:title>Business Process Management Methodologies, Whats In Your Toolbox</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20and%20the%20Digital%20Enterprise.png</image:loc><image:caption>Business Process Management and the Digital Enterprise</image:caption><image:title>Business Process Management and the Digital Enterprise</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20are%20process%20levels%2c%20and%20why%20are%20they%20important.png</image:loc><image:caption>What are process levels, and why are they important</image:caption><image:title>What are process levels, and why are they important</image:title></image:image><lastmod>2024-10-28</lastmod></url><url><loc>https://navvia.com/blog/assessing-ai-compliance-for-operational-resilience</loc><image:image><image:loc>https://navvia.com/hubfs/ai%20compliance.png</image:loc><image:caption>ai compliance</image:caption><image:title>ai compliance</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Executives%20Are%20Now%20Accountable%20for%20Resilience.png</image:loc><image:caption>Executives Are Now Accountable for Resilience</image:caption><image:title>Executives Are Now Accountable for Resilience</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Operational%20Resilience%20in%20Canada%20How%20ITSM%20Supports%20Regulated%20Organizations.png</image:loc><image:caption>Operational Resilience in Canada How ITSM Supports Regulated Organizations</image:caption><image:title>Operational Resilience in Canada How ITSM Supports Regulated Organizations</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/NIST%20SERIES.1png.png</image:loc><image:caption>NIST SERIES.1png</image:caption><image:title>NIST SERIES.1png</image:title></image:image><lastmod>2026-06-01</lastmod></url><url><loc>https://navvia.com/business-process-consultant-case</loc><image:image><image:loc>https://navvia.com/hubfs/wave-2.png</image:loc><image:caption>wave-2</image:caption><image:title>wave-2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Adwords%20LP%203-3.png</image:loc><image:caption>Adwords LP 3-3</image:caption><image:title>Adwords LP 3-3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Adwords%20LP%201-1.png</image:loc><image:caption>Adwords LP 1-1</image:caption><image:title>Adwords LP 1-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Adwords%20LP%204-4-4.png</image:loc><image:caption>Adwords LP 4-4-4</image:caption><image:title>Adwords LP 4-4-4</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-hero.jpg</image:loc><image:caption>Navvia-hero</image:caption><image:title>Navvia-hero</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Business%20Process%20Consultant%20page%20review.svg</image:loc><image:caption>Business Process Consultant page review</image:caption><image:title>Business Process Consultant page review</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia%20Features-1.png</image:loc><image:caption>Navvia Features-1</image:caption><image:title>Navvia Features-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Adwords%20LP%202-2.png</image:loc><image:caption>Adwords LP 2-2</image:caption><image:title>Adwords LP 2-2</image:title></image:image><lastmod>2024-11-13</lastmod></url><url><loc>https://navvia.com/blog/incident-management-best-practices</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Why%20Cybersecurity%20Fails%20Without%20Clear%20Processes-1.png</image:loc><image:caption>Why Cybersecurity Fails Without Clear Processes-1</image:caption><image:title>Why Cybersecurity Fails Without Clear Processes-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Blog.png</image:loc><image:caption>Problem Management Blog</image:caption><image:title>Problem Management Blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Security%20-%20ITSM.png</image:loc><image:caption>Security - ITSM</image:caption><image:title>Security - ITSM</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Incident%20management%20blogs%20image.png</image:loc><image:caption>Incident management blogs image</image:caption><image:title>Incident management blogs image</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Incident%20Management%20Best%20Practices.png</image:loc><image:caption>Incident Management Best Practices</image:caption><image:title>Incident Management Best Practices</image:title></image:image><lastmod>2025-02-11</lastmod></url><url><loc>https://navvia.com/blog/enhance-it-security-harnessing-the-power-of-security-assessments-and-agile-itsm-processes</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/Cybersecurity%203.mp4/medium.jpg</video:thumbnail_loc><video:title>Cyber Resilience with IT Security Assessments and ITSM Processes</video:title><video:description>Cybersecurity is a top priority for CEOs who are tasked with protecting a company's reputation, value, and data, especially given the rise in high-profile breaches.
 
While cyberattacks may get the blame, process failures open the doors to bad actors.
 
To strengthen defences, implement robust ITSM processes:
 
Now, every ITSM process impacts security, but I recommend starting with access, incident, change, configuration, and release management.
 
Next, select an industry-specific security framework, such as NIST 800, ISO 27001, or PCI DSS.   These provide essential guidance in building resilient security practices.
 
Finally, use these frameworks to conduct ongoing technical, process, and risk assessments to identify and address vulnerabilities.
 
These steps will enhance your organization's cyber resilience and protect you from potential breaches.</video:description><video:content_loc>https://navvia.com/hubfs/Cybersecurity%203.mp4</video:content_loc><video:duration>54</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/AI-Generated%20Media/Images/using%20a%20security%20assessment%20and%20processes%20to%20improve%20it%20security%2c%20use%20stylized%20images%2c%20emphasize%20the%20color%20blue.jpeg</image:loc><image:caption>using a security assessment and processes to improve it security, use stylized images, emphasize the color blue</image:caption><image:title>using a security assessment and processes to improve it security, use stylized images, emphasize the color blue</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Strategic%20Benefits%20of%20Implementing%20ITSM%20Processes.png</image:loc><image:caption>The Strategic Benefits of Implementing ITSM Processes</image:caption><image:title>The Strategic Benefits of Implementing ITSM Processes</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Building%20an%20IT%20Security%20Management%20Process%202.png</image:loc><image:caption>Building an IT Security Management Process 2</image:caption><image:title>Building an IT Security Management Process 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Illusion%20of%20Security%203.png</image:loc><image:caption>The Illusion of Security 3</image:caption><image:title>The Illusion of Security 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2025-02-11</lastmod></url><url><loc>https://navvia.com/blog/the-importance-of-an-itil-pmo</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/ITSM%20and%20the%20Role%20of%20the%20Business%20Relationship%20Manager%202.png</image:loc><image:caption>ITSM and the Role of the Business Relationship Manager 2</image:caption><image:title>ITSM and the Role of the Business Relationship Manager 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/SMO%20roles.png</image:loc><image:caption>SMO roles</image:caption><image:title>SMO roles</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20an%20ITIL%20PMO.png</image:loc><image:caption>The Importance of an ITIL PMO</image:caption><image:title>The Importance of an ITIL PMO</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20Are%20ITSM%20Tools%3F%20blog.png</image:loc><image:caption>What Are ITSM Tools? blog</image:caption><image:title>What Are ITSM Tools? blog</image:title></image:image><lastmod>2023-08-11</lastmod></url><url><loc>https://navvia.com/blog/how-to-create-process-diagrams-why-they-are-important-and-examples-to-get-you-started</loc><image:image><image:loc>https://navvia.com/hubfs/Incident_Management_29Jun2023_0230PM.svg</image:loc><image:caption>Incident_Management_29Jun2023_0230PM</image:caption><image:title>Incident_Management_29Jun2023_0230PM</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/5%20Benefits%20of%20a%20SIPOC%20diagram.png</image:loc><image:caption>5 Benefits of a SIPOC diagram</image:caption><image:title>5 Benefits of a SIPOC diagram</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Process%20Diagrams-%20Why%20they%20are%20important%20&amp;%20examples%20to%20get%20you%20started.png</image:loc><image:caption>Process Diagrams- Why they are important &amp; examples to get you started</image:caption><image:title>Process Diagrams- Why they are important &amp; examples to get you started</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Establishing%20a%20Business%20Process%20Management%20Methodology.png</image:loc><image:caption>Establishing a Business Process Management Methodology</image:caption><image:title>Establishing a Business Process Management Methodology</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Imported_Blog_Media/SIPOC-diagram.png</image:loc><image:caption>SIPOC-diagram</image:caption><image:title>SIPOC-diagram</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/441.jpg</image:loc><image:caption>441</image:caption><image:title>441</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/LOVEM_29Jun2023_0137PM.svg</image:loc><image:caption>LOVEM_29Jun2023_0137PM</image:caption><image:title>LOVEM_29Jun2023_0137PM</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/BPMN%20Poster%20.png</image:loc><image:caption>BPMN Poster </image:caption><image:title>BPMN Poster </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Porter_Value_Chain.png</image:loc><image:caption>Porter_Value_Chain</image:caption><image:title>Porter_Value_Chain</image:title></image:image><lastmod>2024-10-28</lastmod></url><url><loc>https://navvia.com/blog/summiting-cybersecurity-with-the-nist-csf-identify-risks</loc><image:image><image:loc>https://navvia.com/hubfs/Exploring%20the%20Human%20Factors%20in%20Cyber%20Security.png</image:loc><image:caption>Exploring the Human Factors in Cyber Security</image:caption><image:title>Exploring the Human Factors in Cyber Security</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/NIST%20SERIES.1png.png</image:loc><image:caption>NIST SERIES.1png</image:caption><image:title>NIST SERIES.1png</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Four%20Reasons%20CMDB%20Initiatives%20Fail%202.png</image:loc><image:caption>The Four Reasons CMDB Initiatives Fail 2</image:caption><image:title>The Four Reasons CMDB Initiatives Fail 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Urgency%20of%20Cybersecurity%20Supply%20Chain%20Risk%20Management.png</image:loc><image:caption>The Urgency of Cybersecurity Supply Chain Risk Management</image:caption><image:title>The Urgency of Cybersecurity Supply Chain Risk Management</image:title></image:image><lastmod>2025-07-28</lastmod></url><url><loc>https://navvia.com/webinars/itsm-tool-implementation-practical-advice-for-a-successful-project</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/faqs</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-5.png</image:loc><image:caption>Navvia-scenery-5</image:caption><image:title>Navvia-scenery-5</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><lastmod>2025-11-07</lastmod></url><url><loc>https://navvia.com/webinars/business-process-mapping-workshop</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20Operational%20Resilience%20Really%20Means%20v2.png</image:loc><image:caption>What Operational Resilience Really Means v2</image:caption><image:title>What Operational Resilience Really Means v2</image:title></image:image><lastmod>2026-06-10</lastmod></url><url><loc>https://navvia.com/business-process-improvements</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/improve%20stakeholder%20satisfaction.png</image:loc><image:caption>improve stakeholder satisfaction</image:caption><image:title>improve stakeholder satisfaction</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-5.png</image:loc><image:caption>Navvia-scenery-5</image:caption><image:title>Navvia-scenery-5</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Strengthens%20Confidence%20in%20Your%20Security%20Strategy%20v3.png</image:loc><image:caption>Strengthens Confidence in Your Security Strategy v3</image:caption><image:title>Strengthens Confidence in Your Security Strategy v3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/optimize%20processes.png</image:loc><image:caption>optimize processes</image:caption><image:title>optimize processes</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/save%20time%20on%20compliance%20and%20audits.png</image:loc><image:caption>save time on compliance and audits</image:caption><image:title>save time on compliance and audits</image:title></image:image><lastmod>2025-10-22</lastmod></url><url><loc>https://navvia.com/blog/the-importance-of-a-process-maturity-assessment</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Navvia%20Process%20Designer.png</image:loc><image:caption>Navvia Process Designer</image:caption><image:title>Navvia Process Designer</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Navvia%20Answer%20Distribution%203.png</image:loc><image:caption>Navvia Answer Distribution 3</image:caption><image:title>Navvia Answer Distribution 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Navvia%20Answer%20Distribution%204.png</image:loc><image:caption>Navvia Answer Distribution 4</image:caption><image:title>Navvia Answer Distribution 4</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20a%20Process%20Maturity%20Assessment.png</image:loc><image:caption>The Importance of a Process Maturity Assessment</image:caption><image:title>The Importance of a Process Maturity Assessment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Navvia%20Answer%20Distribution%20.png</image:loc><image:caption>Navvia Answer Distribution </image:caption><image:title>Navvia Answer Distribution </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blogs%20banners%20%20(2).png</image:loc><image:caption>Blogs banners  (2)</image:caption><image:title>Blogs banners  (2)</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Thorsten%20Manthey.png</image:loc><image:caption>Thorsten Manthey</image:caption><image:title>Thorsten Manthey</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Navvia%20Answer%20Distribution%202.png</image:loc><image:caption>Navvia Answer Distribution 2</image:caption><image:title>Navvia Answer Distribution 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI-Generated%20Media/Images/using%20a%20security%20assessment%20and%20processes%20to%20improve%20it%20security%2c%20use%20stylized%20images%2c%20emphasize%20the%20color%20blue.jpeg</image:loc><image:caption>using a security assessment and processes to improve it security, use stylized images, emphasize the color blue</image:caption><image:title>using a security assessment and processes to improve it security, use stylized images, emphasize the color blue</image:title></image:image><lastmod>2025-06-02</lastmod></url><url><loc>https://navvia.com/blog/configuration-management-best-practices</loc><image:image><image:loc>https://navvia.com/hubfs/Incident%20Management%20Best%20Practices.png</image:loc><image:caption>Incident Management Best Practices</image:caption><image:title>Incident Management Best Practices</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Configuration%20Management%20-%20Activity%201.png</image:loc><image:caption>Configuration Management - Activity 1</image:caption><image:title>Configuration Management - Activity 1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Change%20Management%20Best%20Practices%202.png</image:loc><image:caption>Change Management Best Practices 2</image:caption><image:title>Change Management Best Practices 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Configuration%20Management.png</image:loc><image:caption>Configuration Management</image:caption><image:title>Configuration Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Methodologies%2c%20Whats%20In%20Your%20Toolbox.png</image:loc><image:caption>Business Process Management Methodologies, Whats In Your Toolbox</image:caption><image:title>Business Process Management Methodologies, Whats In Your Toolbox</image:title></image:image><lastmod>2025-01-22</lastmod></url><url><loc>https://navvia.com/blog/digital-transformation-just-start-moving</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Digital%20Transformation%20Journey-%20Start%20Today!2.png</image:loc><image:caption>Digital Transformation Journey- Start Today!2</image:caption><image:title>Digital Transformation Journey- Start Today!2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Digital%20Tranformation%20Roadmap%20CTA.png</image:loc><image:caption>Digital Tranformation Roadmap CTA</image:caption><image:title>Digital Tranformation Roadmap CTA</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/3%20things%20succesful%20ITSM%20implmentation%20.png</image:loc><image:caption>3 things succesful ITSM implmentation </image:caption><image:title>3 things succesful ITSM implmentation </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Three%20Elements%20to%20a%20Successful%20Digital%20Transformation.png</image:loc><image:caption>The Three Elements to a Successful Digital Transformation</image:caption><image:title>The Three Elements to a Successful Digital Transformation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Illusion%20of%20Security%203.png</image:loc><image:caption>The Illusion of Security 3</image:caption><image:title>The Illusion of Security 3</image:title></image:image><lastmod>2024-07-15</lastmod></url><url><loc>https://navvia.com/blog/summiting-cybersecurity-with-the-nist-csf-protect</loc><image:image><image:loc>https://navvia.com/hubfs/Use%20BPM%20to%20create%20a%20Customer%20First%20Organization.png</image:loc><image:caption>Use BPM to create a Customer First Organization</image:caption><image:title>Use BPM to create a Customer First Organization</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Synergy%20Between%20ITSM%20Security%20and%20Risk%20Management%202-1.png</image:loc><image:caption>The Synergy Between ITSM Security and Risk Management 2-1</image:caption><image:title>The Synergy Between ITSM Security and Risk Management 2-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Protect.%20Blog.%20NIST.png</image:loc><image:caption>Protect. Blog. NIST</image:caption><image:title>Protect. Blog. NIST</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2025-07-14</lastmod></url><url><loc>https://navvia.com/blog/the-importance-of-business-process-change-management</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Organizational%20Change%20(horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>Organizational Change</video:title><video:description>Organizational Change
 
Let's talk about organizational change.
 
Failed change initiatives are usually due to poor leadership.  I know this from personal experience.
 
Many of us know the theory behind successful change, from pioneers like John Kotter and Kurt Lewin to emerging leaders like Edwina Pike.  
 
It comes down to a similar set of actions.  Communicate why the change is essential, get people on board, knock down barriers, generate quick wins, and then implement and lock in the change.
 
So, if we know this, why do so many initiatives fail to produce the desired results?
 
Too many leaders hand change off as a project without getting personally involved.
 
Leaders must be visible, listen to people's ideas and fears, and adjust when necessary.  Leaders need to walk the talk, reward success, and not be afraid to take corrective action.  
 
It takes the personal involvement of a leader to overcome resistance and spearhead the transformation.</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Organizational%20Change%20(horizontal).mp4</video:content_loc><video:duration>56</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Introduction%20to%20Process%20Mapping-1.png</image:loc><image:caption>Introduction to Process Mapping-1</image:caption><image:title>Introduction to Process Mapping-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Business%20Process%20Management%20and%20the%20Digital%20Enterprise-1.png</image:loc><image:caption>Business Process Management and the Digital Enterprise-1</image:caption><image:title>Business Process Management and the Digital Enterprise-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20importance%20of%20Business%20Process%20Change%20Management-1.png</image:loc><image:caption>The importance of Business Process Change Management-1</image:caption><image:title>The importance of Business Process Change Management-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/process%20governance%20for%20operational%20resilience.png</image:loc><image:caption>process governance for operational resilience</image:caption><image:title>process governance for operational resilience</image:title></image:image><lastmod>2024-04-07</lastmod></url><url><loc>https://navvia.com/blog/ai-governance-is-only-as-strong-as-the-itsm-processes-behind-it</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI%20Governance%20Embedded%20in%20ITSM%20Processes.png</image:loc><image:caption>AI Governance Embedded in ITSM Processes</image:caption><image:title>AI Governance Embedded in ITSM Processes</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Hidden%20Cost%20of%20Process%20Debt.png</image:loc><image:caption>The Hidden Cost of Process Debt</image:caption><image:title>The Hidden Cost of Process Debt</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20Process%20Diagrams-1.png</image:loc><image:caption>The Importance of Process Diagrams-1</image:caption><image:title>The Importance of Process Diagrams-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><lastmod>2026-07-03</lastmod></url><url><loc>https://navvia.com/blog/operational-resilience-in-practice-process-design</loc><image:image><image:loc>https://navvia.com/hubfs/Building%20an%20ITSM%20Risk%20Management%20Process.png</image:loc><image:caption>Building an ITSM Risk Management Process</image:caption><image:title>Building an ITSM Risk Management Process</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/process%20governance%20for%20operational%20resilience.png</image:loc><image:caption>process governance for operational resilience</image:caption><image:title>process governance for operational resilience</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/OpRes%20Process%20Design.png</image:loc><image:caption>OpRes Process Design</image:caption><image:title>OpRes Process Design</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/operational%20resilience%20assessment.png</image:loc><image:caption>operational resilience assessment</image:caption><image:title>operational resilience assessment</image:title></image:image><lastmod>2026-04-13</lastmod></url><url><loc>https://navvia.com/webinars/addressing-technical-debt-why-requirements-and-process-matter</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blog.%20Operational%20Resilience%20Starts%20with%20Assessment.png</image:loc><image:caption>Blog. Operational Resilience Starts with Assessment</image:caption><image:title>Blog. Operational Resilience Starts with Assessment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blogs%20banners%20%20(2).png</image:loc><image:caption>Blogs banners  (2)</image:caption><image:title>Blogs banners  (2)</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2026-06-10</lastmod></url><url><loc>https://navvia.com/webinars/it-asset-management</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/SMO%20Webinar.png</image:loc><image:caption>SMO Webinar</image:caption><image:title>SMO Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/blog/summiting-cybersecurity-with-the-nist-csf-detect-threats-early</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/expedition%20planning.png</image:loc><image:caption>expedition planning</image:caption><image:title>expedition planning</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/NIST%20SERIES.1png.png</image:loc><image:caption>NIST SERIES.1png</image:caption><image:title>NIST SERIES.1png</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITIL%20vs%20COBIT%20-%20Can%20they%20Coexist.png</image:loc><image:caption>ITIL vs COBIT - Can they Coexist</image:caption><image:title>ITIL vs COBIT - Can they Coexist</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Detect%20NIST.png</image:loc><image:caption>Detect NIST</image:caption><image:title>Detect NIST</image:title></image:image><lastmod>2025-07-29</lastmod></url><url><loc>https://navvia.com/blog/executives-are-now-accountable-for-resilience</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/Executives%20Are%20Now%20Accountable%20for%20Resilience%20SQ.mp4/medium.jpg</video:thumbnail_loc><video:title>Executives Are Now Accountable for Resilience SQ</video:title><video:description>Executives Are Now Accountable for Resilience SQ</video:description><video:content_loc>https://navvia.com/hubfs/Executives%20Are%20Now%20Accountable%20for%20Resilience%20SQ.mp4</video:content_loc><video:duration>40</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live><video:tag>#CyberSecurity</video:tag><video:tag>#OperationalResilience</video:tag><video:tag>#CyberRisk</video:tag></video:video><image:image><image:loc>https://navvia.com/hubfs/Executives%20Are%20Now%20Accountable%20for%20Resilience.png</image:loc><image:caption>Executives Are Now Accountable for Resilience</image:caption><image:title>Executives Are Now Accountable for Resilience</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Hidden%20Cost%20of%20Process%20Debt.png</image:loc><image:caption>The Hidden Cost of Process Debt</image:caption><image:title>The Hidden Cost of Process Debt</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI%20Governance%20Embedded%20in%20ITSM%20Processes.png</image:loc><image:caption>AI Governance Embedded in ITSM Processes</image:caption><image:title>AI Governance Embedded in ITSM Processes</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20Process%20Diagrams-1.png</image:loc><image:caption>The Importance of Process Diagrams-1</image:caption><image:title>The Importance of Process Diagrams-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><lastmod>2026-06-24</lastmod></url><url><loc>https://navvia.com/webinars/user-story-mapping-a-process-driven-approach</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/webinars/enterprise-change-management-a-conversation-with-new-york-city-health-hospitals</loc><image:image><image:loc>https://navvia.com/hubfs/Intro%20to%20the%20Nist%20Cybersecutiry%20Framework%20tn%20v3.png</image:loc><image:caption>Intro to the Nist Cybersecutiry Framework tn v3</image:caption><image:title>Intro to the Nist Cybersecutiry Framework tn v3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20and%20the%20Digital%20Enterprise.png</image:loc><image:caption>Business Process Management and the Digital Enterprise</image:caption><image:title>Business Process Management and the Digital Enterprise</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Cyber%20Sec%20Thumbnail%203.png</image:loc><image:caption>Cyber Sec Thumbnail 3</image:caption><image:title>Cyber Sec Thumbnail 3</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/navvia-implementation-services</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-9-1.png</image:loc><image:caption>Navvia-scenery-9-1</image:caption><image:title>Navvia-scenery-9-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2024-02-02</lastmod></url><url><loc>https://navvia.com/blog/why-ai-multiplies-cyber-risk-both-inside-and-outside-the-organization</loc><image:image><image:loc>https://navvia.com/hubfs/Why%20Third-Party%20Cyber%20Risk%20Breaks%20Operational%20Resilience.png</image:loc><image:caption>Why Third-Party Cyber Risk Breaks Operational Resilience</image:caption><image:title>Why Third-Party Cyber Risk Breaks Operational Resilience</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/OpRes%20Process%20Design.png</image:loc><image:caption>OpRes Process Design</image:caption><image:title>OpRes Process Design</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Why%20AI%20Multiplies%20Cyber%20Risk%20Both%20Inside%20and%20Outside%20the%20Organization.png</image:loc><image:caption>Why AI Multiplies Cyber Risk Both Inside and Outside the Organization</image:caption><image:title>Why AI Multiplies Cyber Risk Both Inside and Outside the Organization</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Operational%20Resilience%20Why%20Its%20Time%20to%20Act%20.png</image:loc><image:caption>Operational Resilience Why Its Time to Act </image:caption><image:title>Operational Resilience Why Its Time to Act </image:title></image:image><lastmod>2026-03-05</lastmod></url><url><loc>https://navvia.com/what-is-a-service-management-office-everything-you-need-to-know-0</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/3%20things%20for%20a%20successful%20ITSM%20implementation%20(horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title> Three things for a successful ITSM implementation</video:title><video:description>Getting IT Service Management on Track: 3 Key Ingredients
This video explores the three essential elements for a successful implementation of IT Service Management (ITSM).

1. People Power:

The video emphasizes that ITSM is ultimately about people.  Successful adoption hinges on effective change management.  This means clear communication about the benefits for employees, comprehensive training, and ongoing support to ensure everyone's on board.

2. Process Matters:

While processes can sometimes get a bad rap for being cumbersome, the video argues that well-defined processes are crucial for ITSM success.  By mapping these workflows, organizations can identify bottlenecks, improve efficiency, and ultimately save money.

3. The Right Tools for the Job:

ITSM tools can automate processes, bringing them to life.  However, the video cautions against getting carried away with fancy features.  The key is to choose tools that align with your existing processes and avoid overspending on functionalities you might not need.</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/3%20things%20for%20a%20successful%20ITSM%20implementation%20(horizontal).mp4</video:content_loc><video:duration>61</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/Cobit%20domain%202.png</image:loc><image:caption>Cobit domain 2</image:caption><image:title>Cobit domain 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information</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><lastmod>2026-07-13</lastmod></url><url><loc>https://navvia.com/blog/practical-governance-beats-best-practice-frameworks-every-time</loc><image:image><image:loc>https://navvia.com/hubfs/Practical%20Governance%20Beats%20Best-Practice%20Frameworks%20Every%20Time%202.png</image:loc><image:caption>Practical Governance Beats Best-Practice Frameworks Every Time 2</image:caption><image:title>Practical Governance Beats Best-Practice Frameworks Every Time 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blog%20Process%20Governance.png</image:loc><image:caption>Blog Process Governance</image:caption><image:title>Blog Process Governance</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/process%20governance%20for%20operational%20resilience.png</image:loc><image:caption>process governance for operational resilience</image:caption><image:title>process governance for operational resilience</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/sharlk%20fin%20cycle.png</image:loc><image:caption>sharlk fin cycle</image:caption><image:title>sharlk fin cycle</image:title></image:image><lastmod>2026-03-31</lastmod></url><url><loc>https://navvia.com/webinars/itsm-process-maturity-assessment</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/blog/the-three-elements-to-a-successful-digital-transformation</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/Three%20Success%20Factors%20for%20a%20successful%20Digital%20Transformation%20(V2).mp4/medium.jpg</video:thumbnail_loc><video:title>Three Success Factors for a successful Digital Transformation</video:title><video:description>Three Success Factors for a successful Digital Transformation (V2)</video:description><video:content_loc>https://navvia.com/hubfs/Three%20Success%20Factors%20for%20a%20successful%20Digital%20Transformation%20(V2).mp4</video:content_loc><video:duration>59</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Business%20Process%20Change%20Management.png</image:loc><image:caption>Business Process Change Management</image:caption><image:title>Business Process Change Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Best%20Practice%20Frameworks%20Are%20Useless%20If%20No%20One%20Practices%20Them.png</image:loc><image:caption>Best Practice Frameworks Are Useless If No One Practices Them</image:caption><image:title>Best Practice Frameworks 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Transformation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/3%20things%20succesful%20ITSM%20implmentation%20.png</image:loc><image:caption>3 things succesful ITSM implmentation </image:caption><image:title>3 things succesful ITSM implmentation </image:title></image:image><lastmod>2024-08-07</lastmod></url><url><loc>https://navvia.com/blog/use-bpm-to-create-a-customer-first-organization</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Does%20Your%20Company%20Have%20an%20AI%20Acceptable%20Use%20Policy%3F.png</image:loc><image:caption>Does Your Company Have an AI Acceptable Use Policy?</image:caption><image:title>Does Your Company Have an AI Acceptable Use 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Webinar</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/blog/itsm-and-the-canadian-governments-stance-on-operational-resilience</loc><image:image><image:loc>https://navvia.com/hubfs/operational%20resilience%20assessment.png</image:loc><image:caption>operational resilience assessment</image:caption><image:title>operational resilience assessment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Operational%20Resilience%20in%20Canada%20How%20ITSM%20Supports%20Regulated%20Organizations.png</image:loc><image:caption>Operational Resilience in Canada How ITSM Supports Regulated Organizations</image:caption><image:title>Operational Resilience in Canada How ITSM Supports Regulated 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webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blog.%20Operational%20Resilience%20Starts%20with%20Assessment.png</image:loc><image:caption>Blog. Operational Resilience Starts with Assessment</image:caption><image:title>Blog. Operational Resilience Starts with Assessment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20Operational%20Resilience%20Really%20Means%20v2.png</image:loc><image:caption>What Operational Resilience Really Means v2</image:caption><image:title>What Operational Resilience Really Means v2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Executives%20Are%20Now%20Accountable%20for%20Resilience.png</image:loc><image:caption>Executives Are Now Accountable for Resilience</image:caption><image:title>Executives Are Now Accountable for 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3-3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-hero-cities.png</image:loc><image:caption>Navvia-hero-cities</image:caption><image:title>Navvia-hero-cities</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Enter%20Business%20Case.gif</image:loc><image:caption>Enter Business Case</image:caption><image:title>Enter Business Case</image:title></image:image><lastmod>2023-08-11</lastmod></url><url><loc>https://navvia.com/blog/exploring-the-human-factors-in-cyber-security</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/Exploring%20the%20Human%20Factors%20in%20Cyber%20Security%20(1920%20x%201920%20px).mp4/medium.jpg</video:thumbnail_loc><video:title>A person in glasses stands in front of icons related to cybersecurity with the text "Exploring the Human Factors in Cyber Security.</video:title><video:description>Exploring the Human Factors in Cyber Security (1920 x 1920 px)</video:description><video:content_loc>https://navvia.com/hubfs/Exploring%20the%20Human%20Factors%20in%20Cyber%20Security%20(1920%20x%201920%20px).mp4</video:content_loc><video:duration>63</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Exploring%20the%20Human%20Factors%20in%20Cyber%20Security.png</image:loc><image:caption>Exploring the Human Factors in Cyber Security</image:caption><image:title>Exploring the Human Factors in Cyber Security</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI-Generated%20Media/Images/using%20a%20security%20assessment%20and%20processes%20to%20improve%20it%20security%2c%20use%20stylized%20images%2c%20emphasize%20the%20color%20blue.jpeg</image:loc><image:caption>using a security assessment and processes to improve it security, use stylized images, emphasize the color blue</image:caption><image:title>using a security assessment and processes to improve it security, use stylized images, emphasize the color blue</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Synergy%20Between%20ITSM%20Security%20and%20Risk%20Management%202-1.png</image:loc><image:caption>The Synergy Between ITSM Security and Risk Management 2-1</image:caption><image:title>The Synergy Between ITSM Security and Risk Management 2-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blogs%20banners%20.png</image:loc><image:caption>Blogs banners </image:caption><image:title>Blogs banners </image:title></image:image><lastmod>2024-11-18</lastmod></url><url><loc>https://navvia.com/itsm-practitioners</loc><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-itsm-geek-description.png</image:loc><image:caption>Navvia-itsm-geek-description</image:caption><image:title>Navvia-itsm-geek-description</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-itsm-geek.png</image:loc><image:caption>Navvia-itsm-geek</image:caption><image:title>Navvia-itsm-geek</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/bg-hero-resources.png</image:loc><image:caption>bg-hero-resources</image:caption><image:title>bg-hero-resources</image:title></image:image><lastmod>2023-08-11</lastmod></url><url><loc>https://navvia.com/blog/operational-resilience-why-its-time-to-act-or-pay-later</loc><image:image><image:loc>https://navvia.com/hubfs/It%E2%80%99s%20Likely%20Weak%20ITSM%20Processes%202.png</image:loc><image:caption>It’s 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documentation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Operational%20Resilience%20Why%20Its%20Time%20to%20Act%20.png</image:loc><image:caption>Operational Resilience Why Its Time to Act </image:caption><image:title>Operational Resilience Why Its Time to Act </image:title></image:image><lastmod>2025-07-18</lastmod></url><url><loc>https://navvia.com/blog/implementing-a-service-management-office-organizational-structure</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20roles.png</image:loc><image:caption>ITSM roles</image:caption><image:title>ITSM roles</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Implementing%20a%20Service%20Management%20Office%20Organizational%20Structure.png</image:loc><image:caption>Implementing a Service Management Office Organizational Structure</image:caption><image:title>Implementing a Service Management Office Organizational Structure</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Expanding%20the%20role%20of%20the%20Service%20Management%20Organization.png</image:loc><image:caption>Expanding the role of the Service Management Organization</image:caption><image:title>Expanding the role of the Service Management Organization</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Strategic%20Benefits%20of%20Implementing%20ITSM%20Processes.png</image:loc><image:caption>The Strategic Benefits of Implementing ITSM Processes</image:caption><image:title>The Strategic Benefits of Implementing ITSM Processes</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Ned%20from%20Navvia%20pointing%20to%20the%20ITIL%20organizational%20structure%20icon.png</image:loc><image:caption>Ned from Navvia pointing to the ITIL organizational structure icon</image:caption><image:title>Ned from Navvia pointing to the ITIL organizational structure icon</image:title></image:image><lastmod>2023-08-14</lastmod></url><url><loc>https://navvia.com/accessibility</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2026-06-23</lastmod></url><url><loc>https://navvia.com/blog/how-to-create-a-raci-chart-the-benefits-and-how-to-get-started</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/RACI%20Chart%20(Horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>RACI Chart </video:title><video:description>RACI Chart (Horizontal)</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/RACI%20Chart%20(Horizontal).mp4</video:content_loc><video:duration>59</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/RACI%20blog%20post.png</image:loc><image:caption>RACI blog post</image:caption><image:title>RACI blog post</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20Is%20SSO%20and%20How%20It%20Supports%20Your%20NIST%20Cybersecurity%20Goals.png</image:loc><image:caption>What Is SSO and How It Supports Your NIST Cybersecurity Goals</image:caption><image:title>What Is SSO and How It Supports Your NIST Cybersecurity Goals</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Truth%20Behind%20a%20Cyber%20Breach%20v2.png</image:loc><image:caption>The Truth Behind a Cyber Breach v2</image:caption><image:title>The Truth Behind a Cyber Breach v2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/OpRes%20webinar.png</image:loc><image:caption>OpRes webinar</image:caption><image:title>OpRes webinar</image:title></image:image><lastmod>2024-01-24</lastmod></url><url><loc>https://navvia.com/blog/the-5-key-itsm-processes</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/What%20Are%20the%205%20Key%20ITSM%20Processes%20(Horizontal)%20V3.mp4/medium.jpg</video:thumbnail_loc><video:title>Edit Video Details What Are the 5 Key ITSM Processes </video:title><video:description>What Are the 5 Key ITSM Processes (Horizontal) V3</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/What%20Are%20the%205%20Key%20ITSM%20Processes%20(Horizontal)%20V3.mp4</video:content_loc><video:duration>56</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Blog%20.png</image:loc><image:caption>ITSM Blog </image:caption><image:title>ITSM Blog </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Benefits%20of%20Having%20a%20Strong%20Foundation%20of%20ITSM%20Processes%206.png</image:loc><image:caption>The Benefits of Having a Strong Foundation of ITSM Processes 6</image:caption><image:title>The Benefits of Having a Strong Foundation of ITSM Processes 6</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process-1.png</image:loc><image:caption>Process Governance Model Maintains the Integrity of Process-1</image:caption><image:title>Process Governance Model Maintains the Integrity of Process-1</image:title></image:image><lastmod>2025-01-28</lastmod></url><url><loc>https://navvia.com/business-process-design</loc><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Framework%20alignment%202.png</image:loc><image:caption>Framework alignment 2</image:caption><image:title>Framework alignment 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia%20Features-1.png</image:loc><image:caption>Navvia Features-1</image:caption><image:title>Navvia Features-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20mapping-1.png</image:loc><image:caption>Process mapping-1</image:caption><image:title>Process mapping-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/auto%20documentation%202.png</image:loc><image:caption>auto documentation 2</image:caption><image:title>auto documentation 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-8.png</image:loc><image:caption>Navvia-scenery-8</image:caption><image:title>Navvia-scenery-8</image:title></image:image><lastmod>2025-09-25</lastmod></url><url><loc>https://navvia.com/blog/understand-your-processes-through-identification-process-discovery</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/_Process%20Identification%20-%20BPM%20(Horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>Process Identification</video:title><video:description>Does your organization have a good understanding of their business processes?  
 
If not, consider embarking on Process Identification.
 
Process Identification, or Process Discovery, is the first element in Business Process Management.
 
It involves analyzing the activities and tasks involved in a business process.
 
Process identification starts with collecting data from various sources, such as interviews, workshops, observations, and existing documentation.  
 
Once gathered, we use this information to create a detailed process map.   This map, called the As-Is process, is used to help optimize, automate, and improve the process.   
 
Process Mining and Artificial Intelligence tools can also help with process identification.  
 
By analyzing large amounts of data, these tools can identify patterns and insights to identify processes.</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/_Process%20Identification%20-%20BPM%20(Horizontal).mp4</video:content_loc><video:duration>62</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process-1.png</image:loc><image:caption>Process Governance Model Maintains the Integrity of Process-1</image:caption><image:title>Process Governance Model Maintains the Integrity of Process-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Phantom%20processes%20and%20the%20importance%20of%20ITIL%20process%20documentation.png</image:loc><image:caption>Phantom processes and the importance of ITIL process documentation</image:caption><image:title>Phantom processes and the importance of ITIL process documentation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Drives%20Process%20Innovation2.png</image:loc><image:caption>Business Process Management Drives Process Innovation2</image:caption><image:title>Business Process Management Drives Process Innovation2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Process%20Documentation%20Blog%20Post.png</image:loc><image:caption>CTA Process Documentation: A Complete Guide with an Image of the Documentation</image:caption><image:title>Process Documentation Blog Post</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/GIF%20Header%20-%20Super%20HQ%20(1800%20%C3%97%20300%20px)%20(1).png</image:loc><image:caption>GIF Header - Super HQ (1800 × 300 px) (1)</image:caption><image:title>GIF Header - Super HQ (1800 × 300 px) (1)</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Identification%20Blog%20image.png</image:loc><image:caption>Process Identification Blog image</image:caption><image:title>Process Identification Blog image</image:title></image:image><lastmod>2024-02-20</lastmod></url><url><loc>https://navvia.com/blog/what-is-sso-and-how-it-supports-your-nist-cybersecurity-goals</loc><image:image><image:loc>https://navvia.com/hubfs/What%20Is%20SSO%20and%20How%20It%20Supports%20Your%20NIST%20Cybersecurity%20Goals.png</image:loc><image:caption>What Is SSO and How It Supports Your NIST Cybersecurity Goals</image:caption><image:title>What Is SSO and How It Supports Your NIST Cybersecurity Goals</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%203%20Pillars%20of%20IT%20Security.png</image:loc><image:caption>The 3 Pillars of IT Security</image:caption><image:title>The 3 Pillars of IT Security</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Introduction%20to%20the%20SIPOC%20diagram%20v3.png</image:loc><image:caption>Introduction to the SIPOC diagram v3</image:caption><image:title>Introduction to the SIPOC diagram v3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><lastmod>2025-05-12</lastmod></url><url><loc>https://navvia.com/blog/boosting-productivity-and-profitability-in-business-process-consulting</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/Process%20Consulting%20(V6).mp4/medium.jpg</video:thumbnail_loc><video:title>Silhouetted figures discuss productivity (gear) &amp; profitability (chart) in speech bubbles. Highlighting key process consulting concepts for success.</video:title><video:description>Do you run a process consulting practice?
 
Here are three things you can do to boost productivity and drive profitability.
 
1) Don't reinvent the wheel.  
Create a repository of reusable process templates to speed up delivery and improve quality.  Then, use your delivery experience to improve them.
 
2) Implement a standard delivery process.  
From creating the Scope of work to the final deliverables, a standardized approach will help you manage delivery and effectively grow your team.   Use training and governance to the team on track.
 
3) invest in the right tools.
A process engagement involves delivering process maps, documentation, RACI charts, user storiesand more.  Invest in tools that streamline and automate these tasks, making your team more productive.
 
These three things will set you apart from the competition, boost team productivity and drive success.
 
Go to Navvia.com/consultant to learn how.</video:description><video:content_loc>https://navvia.com/hubfs/Process%20Consulting%20(V6).mp4</video:content_loc><video:duration>57</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Blog%20Process%20Governance.png</image:loc><image:caption>Blog Process Governance</image:caption><image:title>Blog Process Governance</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Blog.png</image:loc><image:caption>Problem Management Blog</image:caption><image:title>Problem Management Blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Boosting%20Productivity%20and%20Profitability%20Blog.png</image:loc><image:caption>Boosting Productivity and Profitability Blog</image:caption><image:title>Boosting Productivity and Profitability Blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process-1.png</image:loc><image:caption>Process Governance Model Maintains the Integrity of Process-1</image:caption><image:title>Process Governance Model Maintains the Integrity of Process-1</image:title></image:image><lastmod>2024-04-09</lastmod></url><url><loc>https://navvia.com/blog/process-performance-management</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Drives%20Process%20Innovation2.png</image:loc><image:caption>Business Process Management Drives Process Innovation2</image:caption><image:title>Business Process Management Drives Process Innovation2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Phantom%20processes%20and%20the%20importance%20of%20ITIL%20process%20documentation.png</image:loc><image:caption>Phantom processes and the importance of ITIL process documentation</image:caption><image:title>Phantom processes and the importance of ITIL process documentation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Business%20Process%20Management%20guide.png</image:loc><image:caption>Business Process Management guide</image:caption><image:title>Business Process Management guide</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Blog.png</image:loc><image:caption>Problem Management Blog</image:caption><image:title>Problem Management Blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Performance%20Management%20Drives%20Business%20Process%20Improvement.png</image:loc><image:caption>Performance Management Drives Business Process Improvement</image:caption><image:title>Performance Management Drives Business Process 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</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Documentation.png</image:loc><image:caption>Documentation</image:caption><image:title>Documentation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Automation.png</image:loc><image:caption>Automation</image:caption><image:title>Automation</image:title></image:image><lastmod>2025-03-28</lastmod></url><url><loc>https://navvia.com/dvms-nist-cybersecurity-framework-foundation</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-5.png</image:loc><image:caption>Navvia-scenery-5</image:caption><image:title>Navvia-scenery-5</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Miscellaneous%20(7).png</image:loc><image:caption>Miscellaneous (7)</image:caption><image:title>Miscellaneous (7)</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Miscellaneous-1.png</image:loc><image:caption>Miscellaneous-1</image:caption><image:title>Miscellaneous-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Foundation.png</image:loc><image:caption>Foundation</image:caption><image:title>Foundation</image:title></image:image><lastmod>2025-07-31</lastmod></url><url><loc>https://navvia.com/company</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH3.png</image:loc><image:caption>NH3</image:caption><image:title>NH3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH2.png</image:loc><image:caption>NH2</image:caption><image:title>NH2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH7.png</image:loc><image:caption>NH7</image:caption><image:title>NH7</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH9.png</image:loc><image:caption>NH9</image:caption><image:title>NH9</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH4.png</image:loc><image:caption>NH4</image:caption><image:title>NH4</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH5.png</image:loc><image:caption>NH5</image:caption><image:title>NH5</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH6.png</image:loc><image:caption>NH6</image:caption><image:title>NH6</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-1.png</image:loc><image:caption>Navvia-scenery-1</image:caption><image:title>Navvia-scenery-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH8.png</image:loc><image:caption>NH8</image:caption><image:title>NH8</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH%201.png</image:loc><image:caption>NH 1</image:caption><image:title>NH 1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Karl-Bietsch1-250x250-1.jpg</image:loc><image:caption>Karl-Bietsch1-250x250-1</image:caption><image:title>Karl-Bietsch1-250x250-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Timeline%20icon%20example.png</image:loc><image:caption>Timeline icon example</image:caption><image:title>Timeline icon example</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><lastmod>2026-02-12</lastmod></url><url><loc>https://navvia.com/blog/building-an-itsm-risk-management-process</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/Building%20an%20ITSM%20Risk%20Management%20Process%20(1920%20x%201920%20px).mp4/medium.jpg</video:thumbnail_loc><video:title>IT organizations face constant risks. Implementing a solid risk management process is essential to prevent financial and operational disruptions.</video:title><video:description>Building an ITSM Risk Management Process (1920 x 1920 px)</video:description><video:content_loc>https://navvia.com/hubfs/Building%20an%20ITSM%20Risk%20Management%20Process%20(1920%20x%201920%20px).mp4</video:content_loc><video:duration>55</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/The%20Urgency%20of%20Cybersecurity%20Supply%20Chain%20Risk%20Management.png</image:loc><image:caption>The Urgency of Cybersecurity Supply Chain Risk Management</image:caption><image:title>The Urgency of Cybersecurity Supply Chain Risk Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Building%20an%20ITSM%20Risk%20Management%20Process.png</image:loc><image:caption>Building an ITSM Risk Management Process</image:caption><image:title>Building an ITSM Risk Management Process</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blogs%20banners%20%20(2).png</image:loc><image:caption>Blogs banners  (2)</image:caption><image:title>Blogs banners  (2)</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Synergy%20Between%20ITSM%20Security%20and%20Risk%20Management%202-1.png</image:loc><image:caption>The Synergy Between ITSM Security and Risk Management 2-1</image:caption><image:title>The Synergy Between ITSM Security and Risk Management 2-1</image:title></image:image><lastmod>2025-01-28</lastmod></url><url><loc>https://navvia.com/blog/why-is-itsm-important-to-your-business</loc><image:image><image:loc>https://navvia.com/hubfs/Prove%20ITSM%E2%80%99s%20worth.png</image:loc><image:caption>Prove ITSM’s worth</image:caption><image:title>Prove ITSM’s worth</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Four%20Reasons%20CMDB%20Initiatives%20Fail%202.png</image:loc><image:caption>The Four Reasons CMDB Initiatives Fail 2</image:caption><image:title>The Four Reasons CMDB Initiatives Fail 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/3%20things%20succesful%20ITSM%20implmentation%20.png</image:loc><image:caption>3 things succesful ITSM implmentation </image:caption><image:title>3 things succesful ITSM implmentation </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Changing%20Face%20of%20Service%20Management.png</image:loc><image:caption>The Changing Face of Service Management</image:caption><image:title>The Changing Face of Service Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Implementing%20a%20Service%20Management%20Office%20Organizational%20Structure.png</image:loc><image:caption>Implementing a Service Management Office Organizational Structure</image:caption><image:title>Implementing a Service Management Office Organizational Structure</image:title></image:image><lastmod>2024-05-06</lastmod></url><url><loc>https://navvia.com/blog/is-shadow-ai-the-new-shadow-it</loc><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Immature%20ITSM%202.png</image:loc><image:caption>Immature ITSM 2</image:caption><image:title>Immature ITSM 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Ned%20from%20Navvia%20pointing%20to%20the%20ITIL%20organizational%20structure%20icon.png</image:loc><image:caption>Ned from Navvia pointing to the ITIL organizational structure icon</image:caption><image:title>Ned from Navvia pointing to the ITIL organizational structure icon</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI%20iceberg%202.png</image:loc><image:caption>AI iceberg 2</image:caption><image:title>AI iceberg 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/blog/introduction-process-mapping</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Process%20Mapping%20-%20BPM%20(Horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>An Introduction to Process Mapping</video:title><video:description>"Process mapping" is a crucial part of Business Process Management.
 
The goal is to depict a process using one or more diagrams. 
 
These diagrams identify the inputs, outputs, activities, roles, and decision points involved in a process.
 
Some of the techniques used for process mapping include.
Flowcharting, 
Swimlane diagrams
Business Process Modeling Notation
Value Stream Mapping
and SIPOC diagrams
The benefits of process mapping are numerous. 
 
It's used in process identification to define the As-IS process.
 
It fosters better communication among team members, keeping everyone on the same page. 
 
It helps retain corporate knowledge and onboard new employees.
 
It can identify bottlenecks and highlight areas that need improvement.
 
And finally, it provides a blueprint for process automation, helping to improve productivity, reduce error rates, and save money.</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Process%20Mapping%20-%20BPM%20(Horizontal).mp4</video:content_loc><video:duration>59</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Introduction%20to%20Process%20Mapping-1.png</image:loc><image:caption>Introduction to Process Mapping-1</image:caption><image:title>Introduction to Process Mapping-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Imported_Blog_Media/SIPOC%20diagram%20900%20x%20506-1.png</image:loc><image:caption>SIPOC diagram 900 x 506-1</image:caption><image:title>SIPOC diagram 900 x 506-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Imported_Blog_Media/iso15504%20heat%20map%20900%20x%20500-1.png</image:loc><image:caption>iso15504 heat map 900 x 500-1</image:caption><image:title>iso15504 heat map 900 x 500-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Introduction%20to%20the%20SIPOC%20diagram%20v3.png</image:loc><image:caption>Introduction to the SIPOC diagram v3</image:caption><image:title>Introduction to the SIPOC diagram v3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/5%20Benefits%20of%20a%20SIPOC%20diagram.png</image:loc><image:caption>5 Benefits of a SIPOC diagram</image:caption><image:title>5 Benefits of a SIPOC diagram</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Imported_Blog_Media/CMMi%20ISOIEC%2015505%20Capability%20Levels-1.png</image:loc><image:caption>CMMi ISOIEC 15505 Capability Levels-1</image:caption><image:title>CMMi ISOIEC 15505 Capability Levels-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Imported_Blog_Media/expense%20approval%20process%20swimlane%20diagram-1.jpeg</image:loc><image:caption>expense approval process swimlane diagram-1</image:caption><image:title>expense approval process swimlane diagram-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20are%20process%20levels%2c%20and%20why%20are%20they%20important.png</image:loc><image:caption>What are process levels, and why are they important</image:caption><image:title>What are process levels, and why are they important</image:title></image:image><lastmod>2024-06-20</lastmod></url><url><loc>https://navvia.com/blog/how-does-process-ownership-affect-operational-resilience-in-enterprise-environments</loc><image:image><image:loc>https://navvia.com/hubfs/process%20ownership%20and%20operational%20resilience.png</image:loc><image:caption>process ownership and operational resilience</image:caption><image:title>process ownership and operational resilience</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/SMO%20Webinar.png</image:loc><image:caption>SMO Webinar</image:caption><image:title>SMO Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Innovation%20and%20the%20Challenge%20of%20Rapid%20Change.png</image:loc><image:caption>Business Process Innovation and the Challenge of Rapid Change</image:caption><image:title>Business Process Innovation and the Challenge of Rapid Change</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20and%20the%20Digital%20Enterprise.png</image:loc><image:caption>Business Process Management and the Digital Enterprise</image:caption><image:title>Business Process Management and the Digital Enterprise</image:title></image:image><lastmod>2026-06-08</lastmod></url><url><loc>https://navvia.com/blog/why-cmdbs-fail</loc><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/SMO%20Webinar.png</image:loc><image:caption>SMO Webinar</image:caption><image:title>SMO Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Four%20Reasons%20CMDB%20Initiatives%20Fail%202.png</image:loc><image:caption>The Four Reasons CMDB Initiatives Fail 2</image:caption><image:title>The Four Reasons CMDB Initiatives Fail 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Exploring%20the%20Human%20Factors%20in%20Cyber%20Security.png</image:loc><image:caption>Exploring the Human Factors in Cyber Security</image:caption><image:title>Exploring the Human Factors in Cyber Security</image:title></image:image><lastmod>2023-08-11</lastmod></url><url><loc>https://navvia.com/blog/continuous-improvement-bpg</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Continuous%20Improvement%20and%20a%20Business%20Process%20Governance%20Framework.png</image:loc><image:caption>Continuous Improvement and a Business Process Governance Framework</image:caption><image:title>Continuous Improvement and a Business Process Governance Framework</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blog%20Process%20Governance.png</image:loc><image:caption>Blog Process Governance</image:caption><image:title>Blog Process Governance</image:title></image:image><lastmod>2023-06-21</lastmod></url><url><loc>https://navvia.com/blog/continual-process-improvement</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Continual%20Process%20Improvement%20-%20BPM%20(1920%20x%201080%20px).mp4/medium.jpg</video:thumbnail_loc><video:title>Continual Process Improvement - BPM (1920 x 1080 px)</video:title><video:description>Continual Process Improvement - BPM (1920 x 1080 px)</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Continual%20Process%20Improvement%20-%20BPM%20(1920%20x%201080%20px).mp4</video:content_loc><video:duration>65</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Boosting%20Productivity%20and%20Profitability%20Blog.png</image:loc><image:caption>Boosting Productivity and Profitability Blog</image:caption><image:title>Boosting Productivity and Profitability Blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/process%20governance%20for%20operational%20resilience.png</image:loc><image:caption>process governance for operational resilience</image:caption><image:title>process governance for operational resilience</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/OpRes%20Process%20Design.png</image:loc><image:caption>OpRes Process Design</image:caption><image:title>OpRes Process Design</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Continual%20Process%20Improvememnt%20Blog%20post.png</image:loc><image:caption>Continual Process Improvememnt Blog post</image:caption><image:title>Continual Process Improvememnt Blog post</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Process%20Improvement%20blog%20banner.png</image:loc><image:caption>Process Improvement blog banner</image:caption><image:title>Process Improvement blog banner</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2024-03-14</lastmod></url><url><loc>https://navvia.com/webinars/is-process-still-relevant-a-higher-ed-perspective</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Ned%20from%20Navvia%20pointing%20to%20the%20ITIL%20organizational%20structure%20icon.png</image:loc><image:caption>Ned from Navvia pointing to the ITIL organizational structure icon</image:caption><image:title>Ned from Navvia pointing to the ITIL organizational structure icon</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvias%20Live%20Demo-1.png</image:loc><image:caption>Navvias Live Demo-1</image:caption><image:title>Navvias Live Demo-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/blog/the-business-case-for-itsm-best-practices</loc><image:image><image:loc>https://navvia.com/hubfs/The%20Synergy%20Between%20ITSM%20Security%20and%20Risk%20Management%202-1.png</image:loc><image:caption>The Synergy Between ITSM Security and Risk Management 2-1</image:caption><image:title>The Synergy Between ITSM Security and Risk Management 2-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Strategic%20Benefits%20of%20Implementing%20ITSM%20Processes.png</image:loc><image:caption>The Strategic Benefits of Implementing ITSM Processes</image:caption><image:title>The Strategic Benefits of Implementing ITSM Processes</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Continual%20Process%20Improvememnt%20Blog%20post.png</image:loc><image:caption>Continual Process Improvememnt Blog post</image:caption><image:title>Continual Process Improvememnt Blog post</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Business%20Case%20for%20ITSM%20Best%20Practices%203.png</image:loc><image:caption>The Business Case for ITSM Best Practices 3</image:caption><image:title>The Business Case for ITSM Best Practices 3</image:title></image:image><lastmod>2025-02-10</lastmod></url><url><loc>https://navvia.com/webinars</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blogs%20banners%20%20(2).png</image:loc><image:caption>Blogs banners  (2)</image:caption><image:title>Blogs banners  (2)</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Intro%20to%20the%20Nist%20Cybersecutiry%20Framework%20tn%20v3.png</image:loc><image:caption>Intro to the Nist Cybersecutiry Framework tn v3</image:caption><image:title>Intro to the Nist Cybersecutiry Framework tn v3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blogs%20banners%20.png</image:loc><image:caption>Blogs banners </image:caption><image:title>Blogs banners </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/OpRes%20webinar.png</image:loc><image:caption>OpRes webinar</image:caption><image:title>OpRes webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blog.%20Operational%20Resilience%20Starts%20with%20Assessment.png</image:loc><image:caption>Blog. Operational Resilience Starts with Assessment</image:caption><image:title>Blog. Operational Resilience Starts with Assessment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Miscellaneous-1.png</image:loc><image:caption>Miscellaneous-1</image:caption><image:title>Miscellaneous-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Cyber%20Sec%20Thumbnail%203.png</image:loc><image:caption>Cyber Sec Thumbnail 3</image:caption><image:title>Cyber Sec Thumbnail 3</image:title></image:image><lastmod>2026-06-23</lastmod></url><url><loc>https://navvia.com/blog/business-process-execution-the-art-of-managing-business-processes</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Process%20Execution%20-%20BPM%20(horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>Process Execution - BPM (horizontal)</video:title><video:description>Process Execution - BPM 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post</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Innovation%20and%20the%20Challenge%20of%20Rapid%20Change.png</image:loc><image:caption>Business Process Innovation and the Challenge of Rapid Change</image:caption><image:title>Business Process Innovation and the Challenge of Rapid Change</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Drives%20Process%20Innovation2.png</image:loc><image:caption>Business Process Management Drives Process Innovation2</image:caption><image:title>Business Process Management Drives Process Innovation2</image:title></image:image><lastmod>2024-02-18</lastmod></url><url><loc>https://navvia.com/resilience-assessment-platform</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/Cross-Framework%20Inference.png</image:loc><image:caption>Cross-Framework Inference</image:caption><image:title>Cross-Framework Inference</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Built%20on%20ITSM%20Processes%203.png</image:loc><image:caption>Built on ITSM Processes 3</image:caption><image:title>Built on ITSM Processes 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Translated%20Insights.png</image:loc><image:caption>Translated Insights</image:caption><image:title>Translated Insights</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/AI-Driven%20Insights%20and%20Action.png</image:loc><image:caption>AI-Driven Insights and Action</image:caption><image:title>AI-Driven Insights and Action</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Stakeholder%20Led.png</image:loc><image:caption>Stakeholder Led</image:caption><image:title>Stakeholder Led</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/Scoring%2c%20Reporting%2c%20and%20Actionable.png</image:loc><image:caption>Scoring, Reporting, and Actionable</image:caption><image:title>Scoring, Reporting, and Actionable</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Miscellaneous-1.png</image:loc><image:caption>Miscellaneous-1</image:caption><image:title>Miscellaneous-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Team%20Enabled.png</image:loc><image:caption>Team Enabled</image:caption><image:title>Team Enabled</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/Ready%20to%20Understand%20How%20Your%20Processes%20Perform.png</image:loc><image:caption>Ready to Understand How Your Processes Perform</image:caption><image:title>Ready to Understand How Your Processes Perform</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/Assess%20How%20Your%20Processes%20Actually%20Perform.png</image:loc><image:caption>Assess How Your Processes Actually Perform</image:caption><image:title>Assess How Your Processes Actually Perform</image:title></image:image><lastmod>2026-06-25</lastmod></url><url><loc>https://navvia.com/blog/user-stories-digital-transformation</loc><image:image><image:loc>https://navvia.com/hubfs/Navvia%20-%20DT%20solution%202.png</image:loc><image:caption>Navvia - DT solution 2</image:caption><image:title>Navvia - DT solution 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20-%20Leading%20Digital%20Transformation%20.png</image:loc><image:caption>Business Process Management - Leading Digital Transformation 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Gem</image:caption><image:title>Change Proposal ITIL’s Hidden Gem</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Organizational%20Change%20Management%20Best%20Practices%20for%20BPM.png</image:loc><image:caption>Organizational Change Management Best Practices for BPM</image:caption><image:title>Organizational Change Management Best Practices for BPM</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20importance%20of%20Business%20Process%20Change%20Management-1.png</image:loc><image:caption>The importance of Business Process Change Management-1</image:caption><image:title>The importance of Business Process Change Management-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Change%20Management%20Best%20Practices%202.png</image:loc><image:caption>Change Management Best Practices 2</image:caption><image:title>Change Management Best Practices 2</image:title></image:image><lastmod>2022-07-21</lastmod></url><url><loc>https://navvia.com</loc><image:image><image:loc>https://navvia.com/hubfs/Processes%20That%20Actually%20Work%201.png</image:loc><image:caption>Processes That Actually Work 1</image:caption><image:title>Processes That Actually Work 1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Hidden%20Cost%20of%20Process%20Debt.png</image:loc><image:caption>The Hidden Cost of Process Debt</image:caption><image:title>The Hidden Cost of Process Debt</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20Process%20Diagrams-1.png</image:loc><image:caption>The Importance of Process Diagrams-1</image:caption><image:title>The Importance of Process Diagrams-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/ITSM%20Services%20homepage%203.png</image:loc><image:caption>ITSM Services homepage 3</image:caption><image:title>ITSM Services homepage 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/Resilience%20Assessment%206.png</image:loc><image:caption>Resilience Assessment 6</image:caption><image:title>Resilience Assessment 6</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Trial%20experience/Navvia-badge.png</image:loc><image:caption>Navvia-badge</image:caption><image:title>Navvia-badge</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Miscellaneous-1.png</image:loc><image:caption>Miscellaneous-1</image:caption><image:title>Miscellaneous-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Platform%2c%20Experts%2c%20and%20Partners%201.png</image:loc><image:caption>Platform, Experts, and Partners 1</image:caption><image:title>Platform, Experts, and Partners 1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Ready%20to%20Understand%20How%20Your%20Processes%20Perform%203.png</image:loc><image:caption>Ready to Understand How Your Processes Perform 3</image:caption><image:title>Ready to Understand How Your Processes Perform 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/Process%20Design%207.png</image:loc><image:caption>Process Design 7</image:caption><image:title>Process Design 7</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI%20Governance%20Embedded%20in%20ITSM%20Processes.png</image:loc><image:caption>AI Governance Embedded in ITSM Processes</image:caption><image:title>AI Governance Embedded in ITSM Processes</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Built%20by%20Practitioners%205.png</image:loc><image:caption>Built by Practitioners 5</image:caption><image:title>Built by Practitioners 5</image:title></image:image><lastmod>2026-08-18</lastmod></url><url><loc>https://navvia.com/blog/problem-management-best-practices</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Incident%20Management%20Best%20Practices.png</image:loc><image:caption>Incident Management Best Practices</image:caption><image:title>Incident Management Best Practices</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Blog.png</image:loc><image:caption>Problem Management Blog</image:caption><image:title>Problem Management Blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Configuration%20Management.png</image:loc><image:caption>Configuration Management</image:caption><image:title>Configuration Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Change%20Management%20Best%20Practices%202.png</image:loc><image:caption>Change Management Best Practices 2</image:caption><image:title>Change Management Best Practices 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Activity%201%20.png</image:loc><image:caption>Problem Management Activity 1 </image:caption><image:title>Problem Management Activity 1 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image</image:caption><image:title>DVMS image</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Practicioner%20Implement.png</image:loc><image:caption>Practicioner Implement</image:caption><image:title>Practicioner Implement</image:title></image:image><lastmod>2025-07-30</lastmod></url><url><loc>https://navvia.com/what-is-business-process-management</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/What%20is%20Business%20Process%20Management%20(Horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>What is Business Process Management (Horizontal)</video:title><video:description>What is Business Process Management (Horizontal)</video:description><video:content_loc>https://navvia.com/hubfs/What%20is%20Business%20Process%20Management%20(Horizontal).mp4</video:content_loc><video:duration>58</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Business%20Process%20Management.png</image:loc><image:caption>Business Process Management</image:caption><image:title>Business Process Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Introduction%20to%20Process%20Mapping-2.png</image:loc><image:caption>Introduction to Process Mapping-2</image:caption><image:title>Introduction to Process Mapping-2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Why%20is%20Business%20Process%20Management%20Important2.png</image:loc><image:caption>Why is Business Process Management Important2</image:caption><image:title>Why is Business Process Management Important2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/What%20Is%20Business%20Process%20Management.png</image:loc><image:caption>What Is Business Process Management</image:caption><image:title>What Is Business Process Management</image:title></image:image><lastmod>2025-12-11</lastmod></url><url><loc>https://navvia.com/webinars/itsm-myths-challenges-benefits</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blogs%20banners%20.png</image:loc><image:caption>Blogs banners </image:caption><image:title>Blogs banners 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important</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Configuration%20Management.png</image:loc><image:caption>Configuration Management</image:caption><image:title>Configuration Management</image:title></image:image><lastmod>2024-06-14</lastmod></url><url><loc>https://navvia.com/webinars/your-guide-to-effective-process-management-with-johnson-controls</loc><image:image><image:loc>https://navvia.com/hubfs/OpRes%20webinar.png</image:loc><image:caption>OpRes webinar</image:caption><image:title>OpRes webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Business%20Process%20Management%20guide.png</image:loc><image:caption>Business Process Management guide</image:caption><image:title>Business Process Management guide</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Security%20Control%20Failure%20that%20Change%20Everything.png</image:loc><image:caption>The Security Control Failure that Change Everything</image:caption><image:title>The Security Control Failure that Change Everything</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><lastmod>2026-06-09</lastmod></url><url><loc>https://navvia.com/webinars/best-practices-for-business-process-automation-in-servicenow</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Business%20Process%20Management%20guide.png</image:loc><image:caption>Business Process Management guide</image:caption><image:title>Business Process Management guide</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM 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Tools? blog</image:title></image:image><lastmod>2025-02-11</lastmod></url><url><loc>https://navvia.com/blog/a-guide-to-selecting-a-business-process-mapping-tool</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/A%20Guide%20to%20Selecting%20a%20Business%20Process%20Mapping%20Tool.%20.png</image:loc><image:caption>A Guide to Selecting a Business Process Mapping Tool. </image:caption><image:title>A Guide to Selecting a Business Process Mapping Tool. 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tools Minute - Horizontal</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Overspending%20on%20ITSM%20tools%20Minute%20-%20Horizontal.mp4</video:content_loc><video:duration>55</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Expanding%20the%20role%20of%20the%20Service%20Management%20Organization.png</image:loc><image:caption>Expanding the role of the Service Management Organization</image:caption><image:title>Expanding the role of the Service Management Organization</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><lastmod>2025-02-10</lastmod></url><url><loc>https://navvia.com/blog/summiting-cybersecurity-with-the-nist-csf-govern-with-purpose</loc><image:image><image:loc>https://navvia.com/hubfs/Operational%20Resiliency%20Starts%20With%20Leadership%202.png</image:loc><image:caption>Operational Resiliency Starts With Leadership 2</image:caption><image:title>Operational Resiliency Starts With Leadership 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blog%20Process%20Governance.png</image:loc><image:caption>Blog Process Governance</image:caption><image:title>Blog Process Governance</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blogs%20banners%20%20(4).png</image:loc><image:caption>Blogs banners  (4)</image:caption><image:title>Blogs banners  (4)</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Practical%20Governance%20Beats%20Best-Practice%20Frameworks%20Every%20Time%202.png</image:loc><image:caption>Practical Governance Beats Best-Practice Frameworks Every Time 2</image:caption><image:title>Practical Governance Beats Best-Practice Frameworks Every Time 2</image:title></image:image><lastmod>2025-08-27</lastmod></url><url><loc>https://navvia.com/webinars/operational-resilience-starts-with-assessment-see-the-framework-in-action</loc><image:image><image:loc>https://navvia.com/hubfs/Blog.%20Operational%20Resilience%20Starts%20with%20Assessment.png</image:loc><image:caption>Blog. Operational Resilience Starts with Assessment</image:caption><image:title>Blog. Operational Resilience Starts with Assessment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blogs%20banners%20%20(2).png</image:loc><image:caption>Blogs banners  (2)</image:caption><image:title>Blogs banners  (2)</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/OpRes%20webinar.png</image:loc><image:caption>OpRes webinar</image:caption><image:title>OpRes webinar</image:title></image:image><lastmod>2026-07-14</lastmod></url><url><loc>https://navvia.com/navvia-support-services</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Quick%20Setup.png</image:loc><image:caption>Quick Setup</image:caption><image:title>Quick Setup</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/Navvia%20Implementation%20Services.png</image:loc><image:caption>Navvia Implementation Services</image:caption><image:title>Navvia Implementation Services</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Best%20Practices.png</image:loc><image:caption>Best Practices</image:caption><image:title>Best Practices</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Requirements.png</image:loc><image:caption>Requirements</image:caption><image:title>Requirements</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Marketing/navvia/navvia-favicon2015.png</image:loc><image:caption>navvia-favicon2015</image:caption><image:title>navvia-favicon2015</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Navvia%20BootCamp.png</image:loc><image:caption>Navvia BootCamp</image:caption><image:title>Navvia BootCamp</image:title></image:image><lastmod>2026-06-25</lastmod></url><url><loc>https://navvia.com/faq</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2026-06-24</lastmod></url><url><loc>https://navvia.com/blog/building-an-it-security-management-process</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/IT%20Security%20Management%20Process%204.mp4/medium.jpg</video:thumbnail_loc><video:title>IT Security Management Process </video:title><video:description>IT Security Management Process 4</video:description><video:content_loc>https://navvia.com/hubfs/IT%20Security%20Management%20Process%204.mp4</video:content_loc><video:duration>69</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Building%20an%20IT%20Security%20Management%20Process%202.png</image:loc><image:caption>Building an IT Security Management Process 2</image:caption><image:title>Building an IT Security Management Process 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Blog.png</image:loc><image:caption>Problem Management Blog</image:caption><image:title>Problem Management Blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2025-01-06</lastmod></url><url><loc>https://navvia.com/blog/operational-resilience-in-practice-process-assessment</loc><image:image><image:loc>https://navvia.com/hubfs/operational%20resilience%20assessment.png</image:loc><image:caption>operational resilience assessment</image:caption><image:title>operational resilience assessment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blog.%20Operational%20Resilience%20Starts%20with%20Assessment.png</image:loc><image:caption>Blog. Operational Resilience Starts with Assessment</image:caption><image:title>Blog. Operational Resilience Starts with Assessment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/It%E2%80%99s%20Likely%20Weak%20ITSM%20Processes%202.png</image:loc><image:caption>It’s Likely Weak ITSM Processes 2</image:caption><image:title>It’s Likely Weak ITSM Processes 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/OpRes%20webinar.png</image:loc><image:caption>OpRes webinar</image:caption><image:title>OpRes webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2026-04-07</lastmod></url><url><loc>https://navvia.com/https/navvia.com/what-is-business-process-management</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/What%20is%20Business%20Process%20Management%20(Horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>What is Business Process Management (Horizontal)</video:title><video:description>What is Business Process Management (Horizontal)</video:description><video:content_loc>https://navvia.com/hubfs/What%20is%20Business%20Process%20Management%20(Horizontal).mp4</video:content_loc><video:duration>58</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Blog/Why%20is%20BPM%20Important.png</image:loc><image:caption>Why is BPM Important</image:caption><image:title>Why is BPM Important</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Blog/Intro%20to%20Process%20Mapping.png</image:loc><image:caption>Intro to Process Mapping</image:caption><image:title>Intro to Process Mapping</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Marketing/navvia/navvia-favicon2015.png</image:loc><image:caption>navvia-favicon2015</image:caption><image:title>navvia-favicon2015</image:title></image:image><lastmod>2026-07-13</lastmod></url><url><loc>https://navvia.com/assessment-services</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/Assessment%20Services%203.png</image:loc><image:caption>Assessment Services 3</image:caption><image:title>Assessment Services 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/2.%20Data%20Collection.png</image:loc><image:caption>2. Data Collection</image:caption><image:title>2. Data Collection</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Baseline%20Assessment.png</image:loc><image:caption>Baseline Assessment</image:caption><image:title>Baseline Assessment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/Understand%20How%20Your%20Processes%20Actually%20Perform.png</image:loc><image:caption>Understand How Your Processes Actually Perform</image:caption><image:title>Understand How Your Processes Actually Perform</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/1.%20Planning%20and%20Initiation.png</image:loc><image:caption>1. Planning and Initiation</image:caption><image:title>1. Planning and Initiation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/5.%20Review%20&amp;%20Deliverables.png</image:loc><image:caption>5. Review &amp; Deliverables</image:caption><image:title>5. Review &amp; Deliverables</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Enhanced%20Assessment.png</image:loc><image:caption>Enhanced Assessment</image:caption><image:title>Enhanced Assessment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Miscellaneous-1.png</image:loc><image:caption>Miscellaneous-1</image:caption><image:title>Miscellaneous-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Advisory%20assesment.png</image:loc><image:caption>Advisory assesment</image:caption><image:title>Advisory assesment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/Turn%20Assessment%20Into%20Action.png</image:loc><image:caption>Turn Assessment Into Action</image:caption><image:title>Turn Assessment Into Action</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/4.%20Findings%20&amp;%20Analysis.png</image:loc><image:caption>4. Findings &amp; Analysis</image:caption><image:title>4. Findings &amp; Analysis</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/3.%20Validation.png</image:loc><image:caption>3. Validation</image:caption><image:title>3. Validation</image:title></image:image><lastmod>2026-06-25</lastmod></url><url><loc>https://navvia.com/blog/what-is-an-information-security-management-system</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Operational%20Resilience%20Why%20Its%20Time%20to%20Act%20.png</image:loc><image:caption>Operational Resilience Why Its Time to Act </image:caption><image:title>Operational Resilience Why Its Time to Act </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Synergy%20Between%20ITSM%20Security%20and%20Risk%20Management%202-1.png</image:loc><image:caption>The Synergy Between ITSM Security and Risk Management 2-1</image:caption><image:title>The Synergy Between ITSM Security and Risk Management 2-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20is%20an%20Information%20Security%20Management%20System%3F.png</image:loc><image:caption>What is an Information Security Management System?</image:caption><image:title>What is an Information Security Management System?</image:title></image:image><lastmod>2025-02-05</lastmod></url><url><loc>https://navvia.com/blog/operational-resilience-in-practice-process-governance</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Blog.png</image:loc><image:caption>Problem Management Blog</image:caption><image:title>Problem Management Blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/process%20governance%20for%20operational%20resilience.png</image:loc><image:caption>process governance for operational resilience</image:caption><image:title>process governance for operational resilience</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Introduction%20to%20Process%20Mapping-1.png</image:loc><image:caption>Introduction to Process Mapping-1</image:caption><image:title>Introduction to Process Mapping-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process-1.png</image:loc><image:caption>Process Governance Model Maintains the Integrity of Process-1</image:caption><image:title>Process Governance Model Maintains the Integrity of Process-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2026-04-21</lastmod></url><url><loc>https://navvia.com/blog/3-things-for-a-successful-itsm-implementation</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/3%20things%20for%20a%20successful%20ITSM%20implementation%20(horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title> Three things for a successful ITSM implementation</video:title><video:description>Getting IT Service Management on Track: 3 Key Ingredients
This video explores the three essential elements for a successful implementation of IT Service Management (ITSM).

1. People Power:

The video emphasizes that ITSM is ultimately about people.  Successful adoption hinges on effective change management.  This means clear communication about the benefits for employees, comprehensive training, and ongoing support to ensure everyone's on board.

2. Process Matters:

While processes can sometimes get a bad rap for being cumbersome, the video argues that well-defined processes are crucial for ITSM success.  By mapping these workflows, organizations can identify bottlenecks, improve efficiency, and ultimately save money.

3. The Right Tools for the Job:

ITSM tools can automate processes, bringing them to life.  However, the video cautions against getting carried away with fancy features.  The key is to choose tools that align with your existing processes and avoid overspending on functionalities you might not need.</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/3%20things%20for%20a%20successful%20ITSM%20implementation%20(horizontal).mp4</video:content_loc><video:duration>61</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Illusion%20of%20Security%203.png</image:loc><image:caption>The Illusion of Security 3</image:caption><image:title>The Illusion of Security 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Identification%20Blog%20image.png</image:loc><image:caption>Process Identification Blog image</image:caption><image:title>Process Identification Blog image</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%203%20Pillars%20of%20IT%20Security.png</image:loc><image:caption>The 3 Pillars of IT Security</image:caption><image:title>The 3 Pillars of IT Security</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/3%20things%20succesful%20ITSM%20implmentation%20.png</image:loc><image:caption>3 things succesful ITSM implmentation </image:caption><image:title>3 things succesful ITSM implmentation </image:title></image:image><lastmod>2025-02-10</lastmod></url><url><loc>https://navvia.com/dvms-nist-cybersecurity-framework-800-53-practitioner</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-5.png</image:loc><image:caption>Navvia-scenery-5</image:caption><image:title>Navvia-scenery-5</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Miscellaneous-1.png</image:loc><image:caption>Miscellaneous-1</image:caption><image:title>Miscellaneous-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Practicioner%20Implement.png</image:loc><image:caption>Practicioner Implement</image:caption><image:title>Practicioner Implement</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Miscellaneous%20(9).png</image:loc><image:caption>Miscellaneous (9)</image:caption><image:title>Miscellaneous (9)</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><lastmod>2025-07-30</lastmod></url><url><loc>https://navvia.com/blog/business-process-management-challenge-rapid-change</loc><image:image><image:loc>https://navvia.com/hubfs/Blog%20Process%20Governance.png</image:loc><image:caption>Blog Process Governance</image:caption><image:title>Blog Process Governance</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Continuous%20Improvement%20and%20a%20Business%20Process%20Governance%20Framework.png</image:loc><image:caption>Continuous Improvement and a Business Process Governance Framework</image:caption><image:title>Continuous Improvement and a Business Process Governance Framework</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Innovation%20and%20the%20Challenge%20of%20Rapid%20Change.png</image:loc><image:caption>Business Process Innovation and the Challenge of Rapid Change</image:caption><image:title>Business Process Innovation and the Challenge of Rapid Change</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2024-02-03</lastmod></url><url><loc>https://navvia.com/blog/the-use-of-ai-in-business-process-management</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/The%20Use%20of%20AI%20in%20Business%20Process%20Management.mp4/medium.jpg</video:thumbnail_loc><video:title>The Use of AI in Business Process Management</video:title><video:description>So here are five ways that AI can help with your business process management program. 

Number one is process discovery. So AI can use process mining, pattern recognition, and natural language processing to uncover your company's processes.

Number two is process mapping. So AI can be used by analysts to analyze vast amounts of data and automatically draw process maps, keeping your documentation current.

Number three is process automation. So AI can be used in the form of bots to automate, automate tasks, saving your company a lot of time and money. 

So number four is process management. AI can continuously monitor your processes and then compare that to historical data to alert you of any issues with your processes.

And number five is continual process improvement. So AI can perform predictive modeling. It can do root cause analysis and really help you drive sustainable improvements. So these were just five ways that AI can help with your business process management.

Check out our blog where we go into these in much more detail.</video:description><video:content_loc>https://navvia.com/hubfs/The%20Use%20of%20AI%20in%20Business%20Process%20Management.mp4</video:content_loc><video:duration>56</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/The%20Use%20of%20AI%20in%20Business%20Process%20Management.png</image:loc><image:caption>The Use of AI in Business Process Management</image:caption><image:title>The Use of AI in Business Process Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Benefits%20of%20Having%20a%20Strong%20Foundation%20of%20ITSM%20Processes%206.png</image:loc><image:caption>The Benefits of Having a Strong Foundation of ITSM Processes 6</image:caption><image:title>The Benefits of Having a Strong Foundation of ITSM Processes 6</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Ned%20from%20Navvia%20pointing%20to%20the%20ITIL%20organizational%20structure%20icon.png</image:loc><image:caption>Ned from Navvia pointing to the ITIL organizational structure icon</image:caption><image:title>Ned from Navvia pointing to the ITIL organizational structure icon</image:title></image:image><lastmod>2024-11-04</lastmod></url><url><loc>https://navvia.com/blog/release-management-best-practices</loc><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Methodologies%2c%20Whats%20In%20Your%20Toolbox.png</image:loc><image:caption>Business Process Management Methodologies, Whats In Your Toolbox</image:caption><image:title>Business Process Management Methodologies, Whats In Your Toolbox</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Incident%20Management%20Best%20Practices.png</image:loc><image:caption>Incident Management Best Practices</image:caption><image:title>Incident Management Best Practices</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Release%20Management%20Activity%201.png</image:loc><image:caption>Release Management Activity 1</image:caption><image:title>Release Management Activity 1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Release%20Management%20Best%20Practices.png</image:loc><image:caption>Release Management Best Practices</image:caption><image:title>Release Management Best Practices</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Blog.png</image:loc><image:caption>Problem Management Blog</image:caption><image:title>Problem Management Blog</image:title></image:image><lastmod>2026-04-29</lastmod></url><url><loc>https://navvia.com/blog/importance-governance-business-process-management</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/_Process%20Governance%20-BPM%20(Horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>_Process Governance -BPM (Horizontal)</video:title><video:description>_Process Governance -BPM (Horizontal)</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/_Process%20Governance%20-BPM%20(Horizontal).mp4</video:content_loc><video:duration>55</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Methodologies%2c%20Whats%20In%20Your%20Toolbox.png</image:loc><image:caption>Business Process Management Methodologies, Whats In Your Toolbox</image:caption><image:title>Business Process Management Methodologies, Whats In Your Toolbox</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Continuous%20Improvement%20and%20a%20Business%20Process%20Governance%20Framework.png</image:loc><image:caption>Continuous Improvement and a Business Process Governance Framework</image:caption><image:title>Continuous Improvement and a Business Process Governance Framework</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blog%20Process%20Governance.png</image:loc><image:caption>Blog Process Governance</image:caption><image:title>Blog Process Governance</image:title></image:image><lastmod>2024-11-12</lastmod></url><url><loc>https://navvia.com/blog/operational-resilience-starts-with-leadership-not-technology</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/%5BSquare%5D%20Operational%20Resilience%20Starts%20With%20Leadership.mp4/medium.jpg</video:thumbnail_loc><video:title>[Square] Operational Resilience Starts With Leadership</video:title><video:description>[Square] Operational Resilience Starts With Leadership</video:description><video:content_loc>https://navvia.com/hubfs/%5BSquare%5D%20Operational%20Resilience%20Starts%20With%20Leadership.mp4</video:content_loc><video:duration>41</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/The%20Hidden%20Cost%20of%20Process%20Debt.png</image:loc><image:caption>The Hidden Cost of Process Debt</image:caption><image:title>The Hidden Cost of Process Debt</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Operational%20Resiliency%20Starts%20With%20Leadership%202.png</image:loc><image:caption>Operational Resiliency Starts With Leadership 2</image:caption><image:title>Operational Resiliency Starts With Leadership 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI%20Governance%20Embedded%20in%20ITSM%20Processes.png</image:loc><image:caption>AI Governance Embedded in ITSM Processes</image:caption><image:title>AI Governance Embedded in ITSM Processes</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20Process%20Diagrams-1.png</image:loc><image:caption>The Importance of Process Diagrams-1</image:caption><image:title>The Importance of Process Diagrams-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><lastmod>2026-06-24</lastmod></url><url><loc>https://navvia.com/blog/process-documentation-complete-guide</loc><image:image><image:loc>https://navvia.com/hubfs/Phantom%20processes%20and%20the%20importance%20of%20ITIL%20process%20documentation.png</image:loc><image:caption>Phantom processes and the importance of ITIL process documentation</image:caption><image:title>Phantom processes and the importance of ITIL process documentation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/process%20governance%20for%20operational%20resilience.png</image:loc><image:caption>process governance for operational resilience</image:caption><image:title>process governance for operational resilience</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Documentation-%20A%20Complete%20Guide.png</image:loc><image:caption>Process Documentation- A Complete Guide</image:caption><image:title>Process Documentation- A Complete Guide</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2024-09-17</lastmod></url><url><loc>https://navvia.com/partners</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/Who%20We%20Partner%20With%202.png</image:loc><image:caption>Who We Partner With 2</image:caption><image:title>Who We Partner With 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/Why%20Partner%20with%20Navvia3.png</image:loc><image:caption>Why Partner with Navvia3</image:caption><image:title>Why Partner with Navvia3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Use%20the%20Platform.png</image:loc><image:caption>Use the Platform</image:caption><image:title>Use the Platform</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Resell%20the%20Navvia%20Platform.png</image:loc><image:caption>Resell the Navvia Platform</image:caption><image:title>Resell the Navvia Platform</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Deliver%20Services%20to%20our%20Clients.png</image:loc><image:caption>Deliver Services to our Clients</image:caption><image:title>Deliver Services to our Clients</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/Partnership%20Model.png</image:loc><image:caption>Partnership Model</image:caption><image:title>Partnership Model</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/Partner%20Program.png</image:loc><image:caption>Partner Program</image:caption><image:title>Partner Program</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Use%20Navvia%20for%20Assessments.png</image:loc><image:caption>Use Navvia for Assessments</image:caption><image:title>Use Navvia for Assessments</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Miscellaneous-1.png</image:loc><image:caption>Miscellaneous-1</image:caption><image:title>Miscellaneous-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/Grow%20Your%20Services%20and%20Revenue%20With%20Navvia%204.png</image:loc><image:caption>Grow Your Services and Revenue With Navvia 4</image:caption><image:title>Grow Your Services and Revenue With Navvia 4</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/Who%20We%20Partner%20With.png</image:loc><image:caption>Who We Partner With</image:caption><image:title>Who We Partner With</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2026-06-25</lastmod></url><url><loc>https://navvia.com/blog/managing-organizational-change</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Organizational%20Change%20(horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>Organizational Change</video:title><video:description>Organizational Change
 
Let's talk about organizational change.
 
Failed change initiatives are usually due to poor leadership.  I know this from personal experience.
 
Many of us know the theory behind successful change, from pioneers like John Kotter and Kurt Lewin to emerging leaders like Edwina Pike.  
 
It comes down to a similar set of actions.  Communicate why the change is essential, get people on board, knock down barriers, generate quick wins, and then implement and lock in the change.
 
So, if we know this, why do so many initiatives fail to produce the desired results?
 
Too many leaders hand change off as a project without getting personally involved.
 
Leaders must be visible, listen to people's ideas and fears, and adjust when necessary.  Leaders need to walk the talk, reward success, and not be afraid to take corrective action.  
 
It takes the personal involvement of a leader to overcome resistance and spearhead the transformation.</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Organizational%20Change%20(horizontal).mp4</video:content_loc><video:duration>56</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Organizational%20Change%20Management%20Best%20Practices%20for%20BPM.png</image:loc><image:caption>Organizational Change Management Best Practices for BPM</image:caption><image:title>Organizational Change Management Best Practices for BPM</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Configuration%20Management.png</image:loc><image:caption>Configuration Management</image:caption><image:title>Configuration Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Change%20Management%20Best%20Practices%202.png</image:loc><image:caption>Change Management Best Practices 2</image:caption><image:title>Change Management Best Practices 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Blog.png</image:loc><image:caption>Problem Management Blog</image:caption><image:title>Problem Management Blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2024-04-07</lastmod></url><url><loc>https://navvia.com/how-to-implement-it-security-management-the-ultimate-guide</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/IT%20Security%20blog%202.png</image:loc><image:caption>Common Security Management Frameworks</image:caption><image:title>IT Security blog 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/IT%20Security%20blog%201.png</image:loc><image:caption>Venn diagram illustrating IT security with three overlapping circles labeled Technology, People, and Process.</image:caption><image:title>IT Security blog 1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/How%20to%20Implement%20IT%20Security%20Management%20The%20Ultimate%20Guide%202.png</image:loc><image:caption>How to Implement IT Security Management The Ultimate Guide 2</image:caption><image:title>How to Implement IT Security Management The Ultimate Guide 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Next%20Steps%20for%20Strengthening%20IT%20Security%20Management.png</image:loc><image:caption>Next Steps for Strengthening IT Security Management</image:caption><image:title>Next Steps for Strengthening IT Security Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/IT%20security%20Blog%20feature%20image%20.png</image:loc><image:caption>IT security Blog feature image </image:caption><image:title>IT security Blog feature image </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Golden%20Triangle%20IT%20Security.png</image:loc><image:caption>The golden triangle of people, process, and technology is vital for successfully implementing any changes within an organization, including IT Security Management.</image:caption><image:title>Golden Triangle IT Security</image:title></image:image><lastmod>2025-02-05</lastmod></url><url><loc>https://navvia.com/blog/the-benefits-of-establishing-a-business-process-framework</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/The%20Business%20Process%20Framework%20(horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>The Business Process Framework</video:title><video:description>Provides an introduction to business process frameworks.</video:description><video:content_loc>https://navvia.com/hubfs/The%20Business%20Process%20Framework%20(horizontal).mp4</video:content_loc><video:duration>56</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Configuration%20Management.png</image:loc><image:caption>Configuration Management</image:caption><image:title>Configuration Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20importance%20of%20Business%20Process%20Change%20Management-1.png</image:loc><image:caption>The importance of Business Process Change Management-1</image:caption><image:title>The importance of Business Process Change Management-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><lastmod>2024-10-28</lastmod></url><url><loc>https://navvia.com/blog/expanding-the-role-of-the-service-management-organization</loc><image:image><image:loc>https://navvia.com/hubfs/Expanding%20the%20role%20of%20the%20Service%20Management%20Organization.png</image:loc><image:caption>Expanding the role of the Service Management Organization</image:caption><image:title>Expanding the role of the Service Management Organization</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Video%20Navvias%20software%20and%20Service%20Management%20Office.png</image:loc><image:caption>Video Navvias software and Service Management Office</image:caption><image:title>Video Navvias software and Service Management Office</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Service%20Management%20%E2%80%93%20Is%20it%20an%20Incident%20or%20a%20Service%20Request.png</image:loc><image:caption>Service Management – Is it an Incident or a Service Request</image:caption><image:title>Service Management – Is it an Incident or a Service Request</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%203%20Pillars%20of%20IT%20Security.png</image:loc><image:caption>The 3 Pillars of IT Security</image:caption><image:title>The 3 Pillars of IT Security</image:title></image:image><lastmod>2023-08-11</lastmod></url><url><loc>https://navvia.com/building-an-operational-resilience-framework-a-practical-guide</loc><image:image><image:loc>https://navvia.com/hubfs/Building%20an%20Operational%20Resilience%20Framework.%20A%20Practical%20Guide.png</image:loc><image:caption>Building an Operational Resilience Framework. A Practical Guide</image:caption><image:title>Building an Operational Resilience Framework. A Practical Guide</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Building%20an%20Operational%20Resilience%20Framework.%20A%20Practical%20Guide%20Feature.png</image:loc><image:caption>Building an Operational Resilience Framework. A Practical Guide Feature</image:caption><image:title>Building an Operational Resilience Framework. A Practical Guide Feature</image:title></image:image><lastmod>2026-05-12</lastmod></url><url><loc>https://navvia.com/privacy-policy</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><lastmod>2026-06-23</lastmod></url><url><loc>https://navvia.com/blog/the-truth-behind-a-cyber-breach-how-human-error-and-process-failures-lead-to-security-incidents</loc><image:image><image:loc>https://navvia.com/hubfs/Davids%20Files/live%20demo%20invite.png</image:loc><image:caption>live demo invite</image:caption><image:title>live demo invite</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Benefits%20of%20Having%20a%20Strong%20Foundation%20of%20ITSM%20Processes%206.png</image:loc><image:caption>The Benefits of Having a Strong Foundation of ITSM Processes 6</image:caption><image:title>The Benefits of Having a Strong Foundation of ITSM Processes 6</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Change%20Proposal%20ITIL%E2%80%99s%20Hidden%20Gem.png</image:loc><image:caption>Change Proposal ITIL’s Hidden Gem</image:caption><image:title>Change Proposal ITIL’s Hidden Gem</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.png</image:loc><image:caption>logo-Navvia-1</image:caption><image:title>logo-Navvia-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Truth%20Behind%20a%20Cyber%20Breach%20v2.png</image:loc><image:caption>The Truth Behind a Cyber Breach 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