<?xml version='1.0' encoding='UTF-8'?><urlset xmlns="http://www.sitemaps.org/schemas/sitemap/0.9" xmlns:video="http://www.google.com/schemas/sitemap-video/1.1" xmlns:image="http://www.google.com/schemas/sitemap-image/1.1"><url><loc>https://navvia.com/blog/process-management-minute-overspending-on-itsm-tools</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Overspending%20on%20ITSM%20tools%20Minute%20-%20Horizontal.mp4/medium.jpg</video:thumbnail_loc><video:title>Overspending on ITSM tools Minute - Horizontal</video:title><video:description>Overspending on ITSM tools Minute - Horizontal</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Overspending%20on%20ITSM%20tools%20Minute%20-%20Horizontal.mp4</video:content_loc><video:duration>55</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Expanding%20the%20role%20of%20the%20Service%20Management%20Organization.png</image:loc><image:caption>Expanding the role of the Service Management Organization</image:caption><image:title>Expanding the role of the Service Management Organization</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><lastmod>2025-02-10</lastmod></url><url><loc>https://navvia.com/webinars/operational-resilience-in-practice-where-to-start-and-how-to-scale-webinar</loc><image:image><image:loc>https://navvia.com/hubfs/What%20Operational%20Resilience%20Really%20Means%20v2.png</image:loc><image:caption>What Operational Resilience Really Means v2</image:caption><image:title>What Operational Resilience Really Means v2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Executives%20Are%20Now%20Accountable%20for%20Resilience.png</image:loc><image:caption>Executives Are Now Accountable for Resilience</image:caption><image:title>Executives Are Now Accountable for Resilience</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/OpRes%20webinar.png</image:loc><image:caption>OpRes webinar</image:caption><image:title>OpRes webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blog.%20Operational%20Resilience%20Starts%20with%20Assessment.png</image:loc><image:caption>Blog. Operational Resilience Starts with Assessment</image:caption><image:title>Blog. Operational Resilience Starts with Assessment</image:title></image:image><lastmod>2026-06-09</lastmod></url><url><loc>https://navvia.com/servicenow-business-process-mapping-solution</loc><image:image><image:loc>https://navvia.com/hubfs/How%20Business%20Process%20Automation%20Increases%20Efficiency%20and%20Reduces%20Costs.png</image:loc><image:caption>How Business Process Automation Increases Efficiency and Reduces Costs</image:caption><image:title>How Business Process Automation Increases Efficiency and Reduces Costs</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Documentation-%20A%20Complete%20Guide.png</image:loc><image:caption>Process Documentation- A Complete Guide</image:caption><image:title>Process Documentation- A Complete Guide</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/navvia%20SN.png</image:loc><image:caption>navvia SN</image:caption><image:title>navvia SN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Automation%20SN.png</image:loc><image:caption>Automation SN</image:caption><image:title>Automation SN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Automation.png</image:loc><image:caption>Automation</image:caption><image:title>Automation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Requirement.png</image:loc><image:caption>Requirement</image:caption><image:title>Requirement</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20mapping.png</image:loc><image:caption>Process mapping</image:caption><image:title>Process mapping</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/User%20Stories.png</image:loc><image:caption>User Stories</image:caption><image:title>User Stories</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Assessment.png</image:loc><image:caption>Assessment</image:caption><image:title>Assessment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Introduction%20to%20Process%20Mapping-1.png</image:loc><image:caption>Introduction to Process Mapping-1</image:caption><image:title>Introduction to Process Mapping-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-9.png</image:loc><image:caption>Navvia-scenery-9</image:caption><image:title>Navvia-scenery-9</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/SN%20Templates.png</image:loc><image:caption>SN Templates</image:caption><image:title>SN Templates</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Documentation.png</image:loc><image:caption>Documentation</image:caption><image:title>Documentation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Ned%20from%20Navvia%20pointing%20to%20the%20ITIL%20organizational%20structure%20icon.png</image:loc><image:caption>Ned from Navvia pointing to the ITIL organizational structure icon</image:caption><image:title>Ned from Navvia pointing to the ITIL organizational structure icon</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM7.png</image:loc><image:caption>BPM7</image:caption><image:title>BPM7</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/A%20Guide%20to%20Selecting%20a%20Business%20Process%20Mapping%20Tool.%20.png</image:loc><image:caption>A Guide to Selecting a Business Process Mapping Tool. </image:caption><image:title>A Guide to Selecting a Business Process Mapping Tool. </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Marketing/navvia/navvia-favicon2015.png</image:loc><image:caption>navvia-favicon2015</image:caption><image:title>navvia-favicon2015</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Governance%20.png</image:loc><image:caption>Governance </image:caption><image:title>Governance </image:title></image:image><lastmod>2025-03-28</lastmod></url><url><loc>https://navvia.com/blog/problem-management-best-practices</loc><image:image><image:loc>https://navvia.com/hubfs/Change%20Management%20Best%20Practices%202.png</image:loc><image:caption>Change Management Best Practices 2</image:caption><image:title>Change Management Best Practices 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Blog.png</image:loc><image:caption>Problem Management Blog</image:caption><image:title>Problem Management Blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Configuration%20Management.png</image:loc><image:caption>Configuration Management</image:caption><image:title>Configuration Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Incident%20Management%20Best%20Practices.png</image:loc><image:caption>Incident Management Best Practices</image:caption><image:title>Incident Management Best Practices</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Activity%201%20.png</image:loc><image:caption>Problem Management Activity 1 </image:caption><image:title>Problem Management Activity 1 </image:title></image:image><lastmod>2025-01-22</lastmod></url><url><loc>https://navvia.com/blog/establishing-support-bpg-program</loc><image:image><image:loc>https://navvia.com/hubfs/The%20Process%20Framework%20%E2%80%93%20A%20Guide%20for%20All%20Processes%20.png</image:loc><image:caption>The Process Framework – A Guide for All Processes </image:caption><image:title>The Process Framework – A Guide for All Processes </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process-1.png</image:loc><image:caption>Process Governance Model Maintains the Integrity of Process-1</image:caption><image:title>Process Governance Model Maintains the Integrity of Process-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Identification%20Blog%20image.png</image:loc><image:caption>Process Identification Blog image</image:caption><image:title>Process Identification Blog image</image:title></image:image><lastmod>2023-11-17</lastmod></url><url><loc>https://navvia.com/blog/what-is-sso-and-how-it-supports-your-nist-cybersecurity-goals</loc><image:image><image:loc>https://navvia.com/hubfs/The%203%20Pillars%20of%20IT%20Security.png</image:loc><image:caption>The 3 Pillars of IT Security</image:caption><image:title>The 3 Pillars of IT Security</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Introduction%20to%20the%20SIPOC%20diagram%20v3.png</image:loc><image:caption>Introduction to the SIPOC diagram v3</image:caption><image:title>Introduction to the SIPOC diagram v3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20Is%20SSO%20and%20How%20It%20Supports%20Your%20NIST%20Cybersecurity%20Goals.png</image:loc><image:caption>What Is SSO and How It Supports Your NIST Cybersecurity Goals</image:caption><image:title>What Is SSO and How It Supports Your NIST Cybersecurity Goals</image:title></image:image><lastmod>2025-05-12</lastmod></url><url><loc>https://navvia.com/blog/implementing-a-service-management-office-organizational-structure</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20roles.png</image:loc><image:caption>ITSM roles</image:caption><image:title>ITSM roles</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Ned%20from%20Navvia%20pointing%20to%20the%20ITIL%20organizational%20structure%20icon.png</image:loc><image:caption>Ned from Navvia pointing to the ITIL organizational structure icon</image:caption><image:title>Ned from Navvia pointing to the ITIL organizational structure icon</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Implementing%20a%20Service%20Management%20Office%20Organizational%20Structure.png</image:loc><image:caption>Implementing a Service Management Office Organizational Structure</image:caption><image:title>Implementing a Service Management Office Organizational Structure</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Expanding%20the%20role%20of%20the%20Service%20Management%20Organization.png</image:loc><image:caption>Expanding the role of the Service Management Organization</image:caption><image:title>Expanding the role of the Service Management Organization</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Strategic%20Benefits%20of%20Implementing%20ITSM%20Processes.png</image:loc><image:caption>The Strategic Benefits of Implementing ITSM Processes</image:caption><image:title>The Strategic Benefits of Implementing ITSM Processes</image:title></image:image><lastmod>2023-08-14</lastmod></url><url><loc>https://navvia.com/blog/what-is-an-it-service-management-office</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/SMO%20Minute%20(horizontal)v5.mp4/medium.jpg</video:thumbnail_loc><video:title>What is an IT Service Management Office?</video:title><video:description>SMO Minute (horizontal)v5</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/SMO%20Minute%20(horizontal)v5.mp4</video:content_loc><video:duration>61</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Incident%20Management%20Best%20Practices.png</image:loc><image:caption>Incident Management Best Practices</image:caption><image:title>Incident Management Best Practices</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Change%20Management%20Best%20Practices%202.png</image:loc><image:caption>Change Management Best Practices 2</image:caption><image:title>Change Management Best Practices 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Blog.png</image:loc><image:caption>Problem Management Blog</image:caption><image:title>Problem Management Blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><lastmod>2025-02-11</lastmod></url><url><loc>https://navvia.com/blog/what-is-an-information-security-management-system</loc><image:image><image:loc>https://navvia.com/hubfs/Operational%20Resilience%20Why%20Its%20Time%20to%20Act%20.png</image:loc><image:caption>Operational Resilience Why Its Time to Act </image:caption><image:title>Operational Resilience Why Its Time to Act </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Synergy%20Between%20ITSM%20Security%20and%20Risk%20Management%202-1.png</image:loc><image:caption>The Synergy Between ITSM Security and Risk Management 2-1</image:caption><image:title>The Synergy Between ITSM Security and Risk Management 2-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20is%20an%20Information%20Security%20Management%20System%3F.png</image:loc><image:caption>What is an Information Security Management System?</image:caption><image:title>What is an Information Security Management System?</image:title></image:image><lastmod>2025-02-05</lastmod></url><url><loc>https://navvia.com</loc><image:image><image:loc>https://navvia.com/hubfs/The%20Hidden%20Cost%20of%20Process%20Debt.png</image:loc><image:caption>The Hidden Cost of Process Debt</image:caption><image:title>The Hidden Cost of Process Debt</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/ITSM%20Services%20homepage%203.png</image:loc><image:caption>ITSM Services homepage 3</image:caption><image:title>ITSM Services homepage 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Processes%20That%20Actually%20Work%201.png</image:loc><image:caption>Processes That Actually Work 1</image:caption><image:title>Processes That Actually Work 1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/Resilience%20Assessment%206.png</image:loc><image:caption>Resilience Assessment 6</image:caption><image:title>Resilience Assessment 6</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20Process%20Diagrams-1.png</image:loc><image:caption>The Importance of Process Diagrams-1</image:caption><image:title>The Importance of Process Diagrams-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Platform%2c%20Experts%2c%20and%20Partners%201.png</image:loc><image:caption>Platform, Experts, and Partners 1</image:caption><image:title>Platform, Experts, and Partners 1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Ready%20to%20Understand%20How%20Your%20Processes%20Perform%203.png</image:loc><image:caption>Ready to Understand How Your Processes Perform 3</image:caption><image:title>Ready to Understand How Your Processes Perform 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Built%20by%20Practitioners%205.png</image:loc><image:caption>Built by Practitioners 5</image:caption><image:title>Built by Practitioners 5</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/Process%20Design%207.png</image:loc><image:caption>Process Design 7</image:caption><image:title>Process Design 7</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Trial%20experience/Navvia-badge.png</image:loc><image:caption>Navvia-badge</image:caption><image:title>Navvia-badge</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI%20Governance%20Embedded%20in%20ITSM%20Processes.png</image:loc><image:caption>AI Governance Embedded in ITSM Processes</image:caption><image:title>AI Governance Embedded in ITSM Processes</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Miscellaneous-1.png</image:loc><image:caption>Miscellaneous-1</image:caption><image:title>Miscellaneous-1</image:title></image:image><lastmod>2026-08-18</lastmod></url><url><loc>https://navvia.com/blog/change-management-best-practices</loc><image:image><image:loc>https://navvia.com/hubfs/Change%20Management%20Best%20Practices%202.png</image:loc><image:caption>Change Management Best Practices 2</image:caption><image:title>Change Management Best Practices 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/change%20management%20-%20raising%20and%20recording%20a%20normal%20change.png</image:loc><image:caption>change management - raising and recording a normal change</image:caption><image:title>change management - raising and recording a normal change</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Change%20Proposal%20ITIL%E2%80%99s%20Hidden%20Gem.png</image:loc><image:caption>Change Proposal ITIL’s Hidden Gem</image:caption><image:title>Change Proposal ITIL’s Hidden Gem</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Organizational%20Change%20Management%20Best%20Practices%20for%20BPM.png</image:loc><image:caption>Organizational Change Management Best Practices for BPM</image:caption><image:title>Organizational Change Management Best Practices for BPM</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20importance%20of%20Business%20Process%20Change%20Management-1.png</image:loc><image:caption>The importance of Business Process Change Management-1</image:caption><image:title>The importance of Business Process Change Management-1</image:title></image:image><lastmod>2025-01-22</lastmod></url><url><loc>https://navvia.com/faq</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><lastmod>2026-06-24</lastmod></url><url><loc>https://navvia.com/blog/business-process-management-challenge-rapid-change</loc><image:image><image:loc>https://navvia.com/hubfs/Blog%20Process%20Governance.png</image:loc><image:caption>Blog Process Governance</image:caption><image:title>Blog Process Governance</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Continuous%20Improvement%20and%20a%20Business%20Process%20Governance%20Framework.png</image:loc><image:caption>Continuous Improvement and a Business Process Governance Framework</image:caption><image:title>Continuous Improvement and a Business Process Governance Framework</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Innovation%20and%20the%20Challenge%20of%20Rapid%20Change.png</image:loc><image:caption>Business Process Innovation and the Challenge of Rapid Change</image:caption><image:title>Business Process Innovation and the Challenge of Rapid Change</image:title></image:image><lastmod>2024-02-03</lastmod></url><url><loc>https://navvia.com/grc-process-teams</loc><image:image><image:loc>https://navvia.com/hubfs/bg-hero-resources.png</image:loc><image:caption>bg-hero-resources</image:caption><image:title>bg-hero-resources</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><lastmod>2025-08-08</lastmod></url><url><loc>https://navvia.com/blog/the-three-elements-to-a-successful-digital-transformation</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/Three%20Success%20Factors%20for%20a%20successful%20Digital%20Transformation%20(V2).mp4/medium.jpg</video:thumbnail_loc><video:title>Three Success Factors for a successful Digital Transformation</video:title><video:description>Three Success Factors for a successful Digital Transformation (V2)</video:description><video:content_loc>https://navvia.com/hubfs/Three%20Success%20Factors%20for%20a%20successful%20Digital%20Transformation%20(V2).mp4</video:content_loc><video:duration>59</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Business%20Process%20Change%20Management.png</image:loc><image:caption>Business Process Change Management</image:caption><image:title>Business Process Change Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/7%20Simple%20Rules%20to%20Design%20a%20Process%20%E2%80%93%20Revisited.png</image:loc><image:caption>7 Simple Rules to Design a Process – Revisited</image:caption><image:title>7 Simple Rules to Design a Process – Revisited</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Three%20Elements%20to%20a%20Successful%20Digital%20Transformation.png</image:loc><image:caption>The Three Elements to a Successful Digital Transformation</image:caption><image:title>The Three Elements to a Successful Digital Transformation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Best%20Practice%20Frameworks%20Are%20Useless%20If%20No%20One%20Practices%20Them.png</image:loc><image:caption>Best Practice Frameworks Are Useless If No One Practices Them</image:caption><image:title>Best Practice Frameworks Are Useless If No One Practices Them</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/3%20things%20succesful%20ITSM%20implmentation%20.png</image:loc><image:caption>3 things succesful ITSM implmentation </image:caption><image:title>3 things succesful ITSM implmentation 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Structure-1</image:title></image:image><lastmod>2024-10-28</lastmod></url><url><loc>https://navvia.com/blog/use-bpm-to-create-a-customer-first-organization</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Business%20Process%20Management%20guide.png</image:loc><image:caption>Business Process Management guide</image:caption><image:title>Business Process Management guide</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/An%20ITSM%20Process%20Design%20Approach.png</image:loc><image:caption>An ITSM Process Design Approach</image:caption><image:title>An ITSM Process Design 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Technology isn't enough, strong processes, and vigilant teams are key to true protection</video:title><video:description>(1920 x 1920) The Illusion of Security  Why Technology isnt Enough </video:description><video:content_loc>https://navvia.com/hubfs/(1920%20x%201920)%20The%20Illusion%20of%20Security%20%20Why%20Technology%20isnt%20Enough%20.mp4</video:content_loc><video:duration>62</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/The%20Illusion%20of%20Security%203.png</image:loc><image:caption>The Illusion of Security 3</image:caption><image:title>The Illusion of Security 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/3%20things%20succesful%20ITSM%20implmentation%20.png</image:loc><image:caption>3 things succesful ITSM implmentation </image:caption><image:title>3 things succesful ITSM implmentation </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Immature%20ITSM%202.png</image:loc><image:caption>Immature ITSM 2</image:caption><image:title>Immature ITSM 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI-Generated%20Media/Images/using%20a%20security%20assessment%20and%20processes%20to%20improve%20it%20security%2c%20use%20stylized%20images%2c%20emphasize%20the%20color%20blue.jpeg</image:loc><image:caption>using a security assessment and processes to improve it security, use stylized images, emphasize the color blue</image:caption><image:title>using a security assessment and processes to improve it security, use stylized images, emphasize the color blue</image:title></image:image><lastmod>2025-02-05</lastmod></url><url><loc>https://navvia.com/blog/business-process-management-disruptive-change</loc><image:image><image:loc>https://navvia.com/hubfs/Digital%20Disruption%20and%20Business%20Process%20Management.png</image:loc><image:caption>Digital Disruption and Business Process Management</image:caption><image:title>Digital Disruption and Business Process Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Digital%20Tranformation%20Roadmap%20CTA.png</image:loc><image:caption>Digital Tranformation Roadmap CTA</image:caption><image:title>Digital Tranformation Roadmap CTA</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20-%20Leading%20Digital%20Transformation%20.png</image:loc><image:caption>Business Process Management - Leading Digital Transformation </image:caption><image:title>Business Process Management - Leading Digital Transformation </image:title></image:image><lastmod>2024-01-28</lastmod></url><url><loc>https://navvia.com/webinars/operational-resilience-starts-with-assessment-see-the-framework-in-action</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blogs%20banners%20%20(2).png</image:loc><image:caption>Blogs banners  (2)</image:caption><image:title>Blogs banners  (2)</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/OpRes%20webinar.png</image:loc><image:caption>OpRes webinar</image:caption><image:title>OpRes webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blog.%20Operational%20Resilience%20Starts%20with%20Assessment.png</image:loc><image:caption>Blog. 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post</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Boosting%20Productivity%20and%20Profitability%20Blog.png</image:loc><image:caption>Boosting Productivity and Profitability Blog</image:caption><image:title>Boosting Productivity and Profitability Blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/OpRes%20Process%20Design.png</image:loc><image:caption>OpRes Process Design</image:caption><image:title>OpRes Process Design</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/process%20governance%20for%20operational%20resilience.png</image:loc><image:caption>process governance for operational resilience</image:caption><image:title>process governance for operational resilience</image:title></image:image><lastmod>2024-03-14</lastmod></url><url><loc>https://navvia.com/webinars/managing-a-global-itsm-program</loc><image:image><image:loc>https://navvia.com/hubfs/What%20Operational%20Resilience%20Really%20Means%20v2.png</image:loc><image:caption>What Operational Resilience Really Means v2</image:caption><image:title>What Operational Resilience Really Means v2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blogs%20banners%20.png</image:loc><image:caption>Blogs banners </image:caption><image:title>Blogs banners </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/blog/business-process-modeling-started-need</loc><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Methodologies%2c%20Whats%20In%20Your%20Toolbox.png</image:loc><image:caption>Business Process Management Methodologies, Whats In Your Toolbox</image:caption><image:title>Business Process Management Methodologies, Whats In Your Toolbox</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Operational%20Resilience%20Why%20Its%20Time%20to%20Act%20.png</image:loc><image:caption>Operational Resilience Why Its Time to Act </image:caption><image:title>Operational Resilience Why Its Time to Act </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20is%20the%20Optimal%20ITSM%20Team%20Structure-1.png</image:loc><image:caption>What is the Optimal ITSM Team Structure-1</image:caption><image:title>What is the Optimal ITSM Team Structure-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Modeling%20%E2%80%93%20Where%20it%20started%20and%20why%20you%20need%20it.png</image:loc><image:caption>Business Process Modeling – Where it started and why you need it</image:caption><image:title>Business Process Modeling – Where it started and why you need it</image:title></image:image><lastmod>2024-01-28</lastmod></url><url><loc>https://navvia.com/blog/exploring-the-human-factors-in-cyber-security</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/Exploring%20the%20Human%20Factors%20in%20Cyber%20Security%20(1920%20x%201920%20px).mp4/medium.jpg</video:thumbnail_loc><video:title>A person in glasses stands in front of icons related to cybersecurity with the text "Exploring the Human Factors in Cyber Security.</video:title><video:description>Exploring the Human Factors in Cyber Security (1920 x 1920 px)</video:description><video:content_loc>https://navvia.com/hubfs/Exploring%20the%20Human%20Factors%20in%20Cyber%20Security%20(1920%20x%201920%20px).mp4</video:content_loc><video:duration>63</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/AI-Generated%20Media/Images/using%20a%20security%20assessment%20and%20processes%20to%20improve%20it%20security%2c%20use%20stylized%20images%2c%20emphasize%20the%20color%20blue.jpeg</image:loc><image:caption>using a security assessment and processes to improve it security, use stylized images, emphasize the color blue</image:caption><image:title>using a security assessment and processes to improve it security, use stylized images, emphasize the color blue</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blogs%20banners%20.png</image:loc><image:caption>Blogs banners </image:caption><image:title>Blogs banners </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Exploring%20the%20Human%20Factors%20in%20Cyber%20Security.png</image:loc><image:caption>Exploring the Human Factors in Cyber Security</image:caption><image:title>Exploring the Human Factors in Cyber Security</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Synergy%20Between%20ITSM%20Security%20and%20Risk%20Management%202-1.png</image:loc><image:caption>The Synergy Between ITSM Security and Risk Management 2-1</image:caption><image:title>The Synergy Between ITSM Security and Risk Management 2-1</image:title></image:image><lastmod>2024-11-18</lastmod></url><url><loc>https://navvia.com/blog/boosting-productivity-and-profitability-in-business-process-consulting</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/Process%20Consulting%20(V6).mp4/medium.jpg</video:thumbnail_loc><video:title>Silhouetted figures discuss productivity (gear) &amp; profitability (chart) in speech bubbles. Highlighting key process consulting concepts for success.</video:title><video:description>Do you run a process consulting practice?
 
Here are three things you can do to boost productivity and drive profitability.
 
1) Don't reinvent the wheel.  
Create a repository of reusable process templates to speed up delivery and improve quality.  Then, use your delivery experience to improve them.
 
2) Implement a standard delivery process.  
From creating the Scope of work to the final deliverables, a standardized approach will help you manage delivery and effectively grow your team.   Use training and governance to the team on track.
 
3) invest in the right tools.
A process engagement involves delivering process maps, documentation, RACI charts, user storiesand more.  Invest in tools that streamline and automate these tasks, making your team more productive.
 
These three things will set you apart from the competition, boost team productivity and drive success.
 
Go to Navvia.com/consultant to learn how.</video:description><video:content_loc>https://navvia.com/hubfs/Process%20Consulting%20(V6).mp4</video:content_loc><video:duration>57</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process-1.png</image:loc><image:caption>Process Governance Model Maintains the Integrity of Process-1</image:caption><image:title>Process Governance Model Maintains the Integrity of Process-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Blog.png</image:loc><image:caption>Problem Management Blog</image:caption><image:title>Problem Management Blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Boosting%20Productivity%20and%20Profitability%20Blog.png</image:loc><image:caption>Boosting Productivity and Profitability Blog</image:caption><image:title>Boosting Productivity and Profitability Blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blog%20Process%20Governance.png</image:loc><image:caption>Blog Process Governance</image:caption><image:title>Blog Process Governance</image:title></image:image><lastmod>2024-04-09</lastmod></url><url><loc>https://navvia.com/blog/introduction-process-mapping</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Process%20Mapping%20-%20BPM%20(Horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>An Introduction to Process Mapping</video:title><video:description>"Process mapping" is a crucial part of Business Process Management.
 
The goal is to depict a process using one or more diagrams. 
 
These diagrams identify the inputs, outputs, activities, roles, and decision points involved in a process.
 
Some of the techniques used for process mapping include.
Flowcharting, 
Swimlane diagrams
Business Process Modeling Notation
Value Stream Mapping
and SIPOC diagrams
The benefits of process mapping are numerous. 
 
It's used in process identification to define the As-IS process.
 
It fosters better communication among team members, keeping everyone on the same page. 
 
It helps retain corporate knowledge and onboard new employees.
 
It can identify bottlenecks and highlight areas that need improvement.
 
And finally, it provides a blueprint for process automation, helping to improve productivity, reduce error rates, and save money.</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Process%20Mapping%20-%20BPM%20(Horizontal).mp4</video:content_loc><video:duration>59</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/What%20are%20process%20levels%2c%20and%20why%20are%20they%20important.png</image:loc><image:caption>What are process levels, and why are they important</image:caption><image:title>What are process levels, and why are they important</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Imported_Blog_Media/iso15504%20heat%20map%20900%20x%20500-1.png</image:loc><image:caption>iso15504 heat map 900 x 500-1</image:caption><image:title>iso15504 heat map 900 x 500-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Imported_Blog_Media/CMMi%20ISOIEC%2015505%20Capability%20Levels-1.png</image:loc><image:caption>CMMi ISOIEC 15505 Capability Levels-1</image:caption><image:title>CMMi ISOIEC 15505 Capability Levels-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/5%20Benefits%20of%20a%20SIPOC%20diagram.png</image:loc><image:caption>5 Benefits of a SIPOC diagram</image:caption><image:title>5 Benefits of a SIPOC diagram</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Imported_Blog_Media/expense%20approval%20process%20swimlane%20diagram-1.jpeg</image:loc><image:caption>expense approval process swimlane diagram-1</image:caption><image:title>expense approval process swimlane diagram-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Introduction%20to%20the%20SIPOC%20diagram%20v3.png</image:loc><image:caption>Introduction to the SIPOC diagram v3</image:caption><image:title>Introduction to the SIPOC diagram v3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Imported_Blog_Media/SIPOC%20diagram%20900%20x%20506-1.png</image:loc><image:caption>SIPOC diagram 900 x 506-1</image:caption><image:title>SIPOC diagram 900 x 506-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Introduction%20to%20Process%20Mapping-1.png</image:loc><image:caption>Introduction to Process Mapping-1</image:caption><image:title>Introduction to Process Mapping-1</image:title></image:image><lastmod>2024-06-20</lastmod></url><url><loc>https://navvia.com/blog/summiting-cybersecurity-with-the-nist-csf-recover-with-strength</loc><image:image><image:loc>https://navvia.com/hubfs/Blogs%20banners%20%20(3).png</image:loc><image:caption>Blogs banners  (3)</image:caption><image:title>Blogs banners  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Assessment Minute - Horizontal</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Process%20Assessment%20Minute%20-%20Horizontal.mp4</video:content_loc><video:duration>74</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/operational%20resilience%20assessment.png</image:loc><image:caption>operational resilience assessment</image:caption><image:title>operational resilience assessment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI-Generated%20Media/Images/using%20a%20security%20assessment%20and%20processes%20to%20improve%20it%20security%2c%20use%20stylized%20images%2c%20emphasize%20the%20color%20blue.jpeg</image:loc><image:caption>using a security assessment and processes to improve it security, use stylized images, emphasize the color blue</image:caption><image:title>using a security assessment and processes to improve it security, use stylized images, emphasize the color blue</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20a%20Process%20Maturity%20Assessment.png</image:loc><image:caption>The Importance of a Process Maturity Assessment</image:caption><image:title>The Importance of a Process Maturity Assessment</image:title></image:image><lastmod>2024-10-28</lastmod></url><url><loc>https://navvia.com/blog/process-performance-management</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Blog.png</image:loc><image:caption>Problem Management Blog</image:caption><image:title>Problem Management Blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Phantom%20processes%20and%20the%20importance%20of%20ITIL%20process%20documentation.png</image:loc><image:caption>Phantom processes and the importance of ITIL process documentation</image:caption><image:title>Phantom processes and the importance of ITIL process documentation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Business%20Process%20Management%20guide.png</image:loc><image:caption>Business Process Management guide</image:caption><image:title>Business Process Management guide</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Drives%20Process%20Innovation2.png</image:loc><image:caption>Business Process Management Drives Process Innovation2</image:caption><image:title>Business Process Management Drives Process Innovation2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Performance%20Management%20Drives%20Business%20Process%20Improvement.png</image:loc><image:caption>Performance Management Drives Business Process Improvement</image:caption><image:title>Performance Management Drives Business Process Improvement</image:title></image:image><lastmod>2024-01-28</lastmod></url><url><loc>https://navvia.com/company</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH8.png</image:loc><image:caption>NH8</image:caption><image:title>NH8</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH6.png</image:loc><image:caption>NH6</image:caption><image:title>NH6</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-1.png</image:loc><image:caption>Navvia-scenery-1</image:caption><image:title>Navvia-scenery-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH7.png</image:loc><image:caption>NH7</image:caption><image:title>NH7</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH4.png</image:loc><image:caption>NH4</image:caption><image:title>NH4</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Timeline%20icon%20example.png</image:loc><image:caption>Timeline icon example</image:caption><image:title>Timeline icon example</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH9.png</image:loc><image:caption>NH9</image:caption><image:title>NH9</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH3.png</image:loc><image:caption>NH3</image:caption><image:title>NH3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH%201.png</image:loc><image:caption>NH 1</image:caption><image:title>NH 1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH2.png</image:loc><image:caption>NH2</image:caption><image:title>NH2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Karl-Bietsch1-250x250-1.jpg</image:loc><image:caption>Karl-Bietsch1-250x250-1</image:caption><image:title>Karl-Bietsch1-250x250-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/NH5.png</image:loc><image:caption>NH5</image:caption><image:title>NH5</image:title></image:image><lastmod>2026-02-12</lastmod></url><url><loc>https://navvia.com/blog/operational-resilience-issues-its-likely-weak-itsm-processes</loc><image:image><image:loc>https://navvia.com/hubfs/OpRes%20webinar.png</image:loc><image:caption>OpRes webinar</image:caption><image:title>OpRes webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/It%E2%80%99s%20Likely%20Weak%20ITSM%20Processes%202.png</image:loc><image:caption>It’s Likely Weak ITSM Processes 2</image:caption><image:title>It’s Likely Weak ITSM Processes 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/operational%20resilience%20assessment.png</image:loc><image:caption>operational resilience assessment</image:caption><image:title>operational resilience assessment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blog.%20Operational%20Resilience%20Starts%20with%20Assessment.png</image:loc><image:caption>Blog. Operational Resilience Starts with Assessment</image:caption><image:title>Blog. Operational Resilience Starts with Assessment</image:title></image:image><lastmod>2026-03-31</lastmod></url><url><loc>https://navvia.com/webinars/addressing-technical-debt-why-requirements-and-process-matter</loc><image:image><image:loc>https://navvia.com/hubfs/Blogs%20banners%20%20(2).png</image:loc><image:caption>Blogs banners  (2)</image:caption><image:title>Blogs banners  (2)</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blog.%20Operational%20Resilience%20Starts%20with%20Assessment.png</image:loc><image:caption>Blog. Operational Resilience Starts with Assessment</image:caption><image:title>Blog. Operational Resilience Starts with Assessment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><lastmod>2026-06-10</lastmod></url><url><loc>https://navvia.com/blog/the-importance-of-an-itil-pmo</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/SMO%20roles.png</image:loc><image:caption>SMO roles</image:caption><image:title>SMO roles</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20an%20ITIL%20PMO.png</image:loc><image:caption>The Importance of an ITIL PMO</image:caption><image:title>The Importance of an ITIL PMO</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/ITSM%20and%20the%20Role%20of%20the%20Business%20Relationship%20Manager%202.png</image:loc><image:caption>ITSM and the Role of the Business Relationship Manager 2</image:caption><image:title>ITSM and the Role of the Business Relationship Manager 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20Are%20ITSM%20Tools%3F%20blog.png</image:loc><image:caption>What Are ITSM Tools? blog</image:caption><image:title>What Are ITSM Tools? blog</image:title></image:image><lastmod>2023-08-11</lastmod></url><url><loc>https://navvia.com/blog/the-hidden-cost-of-process-debt</loc><image:image><image:loc>https://navvia.com/hubfs/AI%20Governance%20Embedded%20in%20ITSM%20Processes.png</image:loc><image:caption>AI Governance Embedded in ITSM Processes</image:caption><image:title>AI Governance Embedded in ITSM Processes</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Hidden%20Cost%20of%20Process%20Debt.png</image:loc><image:caption>The Hidden Cost of Process Debt</image:caption><image:title>The Hidden Cost of Process Debt</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Debt.png</image:loc><image:caption>Process Debt</image:caption><image:title>Process Debt</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20Process%20Diagrams-1.png</image:loc><image:caption>The Importance of Process Diagrams-1</image:caption><image:title>The Importance of Process Diagrams-1</image:title></image:image><lastmod>2026-08-20</lastmod></url><url><loc>https://navvia.com/blog/the-business-case-for-itsm-best-practices</loc><image:image><image:loc>https://navvia.com/hubfs/The%20Synergy%20Between%20ITSM%20Security%20and%20Risk%20Management%202-1.png</image:loc><image:caption>The Synergy Between ITSM Security and Risk Management 2-1</image:caption><image:title>The Synergy Between ITSM Security and Risk Management 2-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Business%20Case%20for%20ITSM%20Best%20Practices%203.png</image:loc><image:caption>The Business Case for ITSM Best Practices 3</image:caption><image:title>The Business Case for ITSM Best Practices 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Strategic%20Benefits%20of%20Implementing%20ITSM%20Processes.png</image:loc><image:caption>The Strategic Benefits of Implementing ITSM Processes</image:caption><image:title>The Strategic Benefits of Implementing ITSM Processes</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Continual%20Process%20Improvememnt%20Blog%20post.png</image:loc><image:caption>Continual Process Improvememnt Blog post</image:caption><image:title>Continual Process Improvememnt Blog post</image:title></image:image><lastmod>2025-02-10</lastmod></url><url><loc>https://navvia.com/webinars/2026-ai-governance-risk-operational-resilience-benchmark-key-findings</loc><image:image><image:loc>https://navvia.com/hubfs/Blog.%20Operational%20Resilience%20Starts%20with%20Assessment.png</image:loc><image:caption>Blog. Operational Resilience Starts with Assessment</image:caption><image:title>Blog. Operational Resilience Starts with Assessment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/OpRes%20webinar.png</image:loc><image:caption>OpRes webinar</image:caption><image:title>OpRes webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/2026%20AI%20Governance%2c%20Risk%20&amp;%20Operational%20Resilience%20Benchmark.%20png.png</image:loc><image:caption>2026 AI Governance, Risk &amp; Operational Resilience Benchmark. png</image:caption><image:title>2026 AI Governance, Risk &amp; Operational Resilience Benchmark. png</image:title></image:image><lastmod>2026-09-18</lastmod></url><url><loc>https://navvia.com/dvms-nist-cybersecurity-framework-foundation</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-5.png</image:loc><image:caption>Navvia-scenery-5</image:caption><image:title>Navvia-scenery-5</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Foundation.png</image:loc><image:caption>Foundation</image:caption><image:title>Foundation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Miscellaneous-1.png</image:loc><image:caption>Miscellaneous-1</image:caption><image:title>Miscellaneous-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Miscellaneous%20(7).png</image:loc><image:caption>Miscellaneous (7)</image:caption><image:title>Miscellaneous (7)</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><lastmod>2025-07-31</lastmod></url><url><loc>https://navvia.com/assessment-services</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/5.%20Review%20&amp;%20Deliverables.png</image:loc><image:caption>5. Review &amp; Deliverables</image:caption><image:title>5. Review &amp; Deliverables</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/1.%20Planning%20and%20Initiation.png</image:loc><image:caption>1. Planning and Initiation</image:caption><image:title>1. Planning and Initiation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Advisory%20assesment.png</image:loc><image:caption>Advisory assesment</image:caption><image:title>Advisory assesment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/2.%20Data%20Collection.png</image:loc><image:caption>2. Data Collection</image:caption><image:title>2. Data Collection</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Enhanced%20Assessment.png</image:loc><image:caption>Enhanced Assessment</image:caption><image:title>Enhanced Assessment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/3.%20Validation.png</image:loc><image:caption>3. Validation</image:caption><image:title>3. Validation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/4.%20Findings%20&amp;%20Analysis.png</image:loc><image:caption>4. Findings &amp; Analysis</image:caption><image:title>4. 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Platform</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/Grow%20Your%20Services%20and%20Revenue%20With%20Navvia%204.png</image:loc><image:caption>Grow Your Services and Revenue With Navvia 4</image:caption><image:title>Grow Your Services and Revenue With Navvia 4</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Use%20the%20Platform.png</image:loc><image:caption>Use the Platform</image:caption><image:title>Use the Platform</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Use%20Navvia%20for%20Assessments.png</image:loc><image:caption>Use Navvia for Assessments</image:caption><image:title>Use Navvia for Assessments</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/Partnership%20Model.png</image:loc><image:caption>Partnership Model</image:caption><image:title>Partnership Model</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/Who%20We%20Partner%20With%202.png</image:loc><image:caption>Who We Partner With 2</image:caption><image:title>Who We Partner With 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Miscellaneous-1.png</image:loc><image:caption>Miscellaneous-1</image:caption><image:title>Miscellaneous-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Deliver%20Services%20to%20our%20Clients.png</image:loc><image:caption>Deliver Services to our Clients</image:caption><image:title>Deliver Services to our Clients</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/Who%20We%20Partner%20With.png</image:loc><image:caption>Who We Partner With</image:caption><image:title>Who We Partner With</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/Partner%20Program.png</image:loc><image:caption>Partner Program</image:caption><image:title>Partner Program</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/Why%20Partner%20with%20Navvia3.png</image:loc><image:caption>Why Partner with Navvia3</image:caption><image:title>Why Partner with Navvia3</image:title></image:image><lastmod>2026-06-25</lastmod></url><url><loc>https://navvia.com/webinars/simplify-governance-of-your-it-processes</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/blog/operational-resilience-in-practice-process-governance</loc><image:image><image:loc>https://navvia.com/hubfs/Introduction%20to%20Process%20Mapping-1.png</image:loc><image:caption>Introduction to Process Mapping-1</image:caption><image:title>Introduction to Process Mapping-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Blog.png</image:loc><image:caption>Problem Management Blog</image:caption><image:title>Problem Management Blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/process%20governance%20for%20operational%20resilience.png</image:loc><image:caption>process governance for operational resilience</image:caption><image:title>process governance for operational resilience</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process-1.png</image:loc><image:caption>Process Governance Model Maintains the Integrity of Process-1</image:caption><image:title>Process Governance Model Maintains the Integrity of Process-1</image:title></image:image><lastmod>2026-04-21</lastmod></url><url><loc>https://navvia.com/pricing</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Improve.png</image:loc><image:caption>Improve</image:caption><image:title>Improve</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Design.png</image:loc><image:caption>Design</image:caption><image:title>Design</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Assess.png</image:loc><image:caption>Assess</image:caption><image:title>Assess</image:title></image:image><lastmod>2026-08-21</lastmod></url><url><loc>https://navvia.com/blog/operational-resilience-in-practice-process-assessment</loc><image:image><image:loc>https://navvia.com/hubfs/Blog.%20Operational%20Resilience%20Starts%20with%20Assessment.png</image:loc><image:caption>Blog. Operational Resilience Starts with Assessment</image:caption><image:title>Blog. Operational Resilience Starts with Assessment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/operational%20resilience%20assessment.png</image:loc><image:caption>operational resilience assessment</image:caption><image:title>operational resilience assessment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/It%E2%80%99s%20Likely%20Weak%20ITSM%20Processes%202.png</image:loc><image:caption>It’s Likely Weak ITSM Processes 2</image:caption><image:title>It’s Likely Weak ITSM Processes 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/OpRes%20webinar.png</image:loc><image:caption>OpRes webinar</image:caption><image:title>OpRes webinar</image:title></image:image><lastmod>2026-04-07</lastmod></url><url><loc>https://navvia.com/webinars/best-practices-in-process-design-and-documentation</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/blog/types-of-ai-explained-generative-agentic-workflow-rag-and-more</loc><image:image><image:loc>https://navvia.com/hubfs/Implementing%20a%20Service%20Management%20Office%20Organizational%20Structure.png</image:loc><image:caption>Implementing a Service Management Office Organizational Structure</image:caption><image:title>Implementing a Service Management Office Organizational Structure</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Four%20Reasons%20CMDB%20Initiatives%20Fail%202.png</image:loc><image:caption>The Four Reasons CMDB Initiatives Fail 2</image:caption><image:title>The Four Reasons CMDB Initiatives Fail 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Prove%20ITSM%E2%80%99s%20worth.png</image:loc><image:caption>Prove ITSM’s worth</image:caption><image:title>Prove ITSM’s worth</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Types%20of%20AI.png</image:loc><image:caption>Types of AI</image:caption><image:title>Types of AI</image:title></image:image><lastmod>2026-06-01</lastmod></url><url><loc>https://navvia.com/digital-transformation</loc><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Innovation%20and%20the%20Challenge%20of%20Rapid%20Change.png</image:loc><image:caption>Business Process Innovation and the Challenge of Rapid Change</image:caption><image:title>Business Process Innovation and the Challenge of Rapid Change</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20and%20the%20Digital%20Enterprise.png</image:loc><image:caption>Business Process Management and the Digital Enterprise</image:caption><image:title>Business Process Management and the Digital Enterprise</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Digital%20Transformation%20review.png</image:loc><image:caption>Digital Transformation review</image:caption><image:title>Digital Transformation review</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20importance%20of%20Business%20Process%20Change%20Management-1.png</image:loc><image:caption>The importance of Business Process Change Management-1</image:caption><image:title>The importance of Business Process Change Management-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/A%20Guide%20to%20Selecting%20a%20Business%20Process%20Mapping%20Tool.%20.png</image:loc><image:caption>A Guide to Selecting a Business Process Mapping Tool. </image:caption><image:title>A Guide to Selecting a Business Process Mapping Tool. </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/DT%20Image%202.png</image:loc><image:caption>DT Image 2</image:caption><image:title>DT Image 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/users-love-us.png</image:loc><image:caption>users-love-us</image:caption><image:title>users-love-us</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/How%20Business%20Process%20Automation%20Increases%20Efficiency%20and%20Reduces%20Costs.png</image:loc><image:caption>How Business Process Automation Increases Efficiency and Reduces Costs</image:caption><image:title>How Business Process Automation Increases Efficiency and Reduces Costs</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Methodologies%2c%20Whats%20In%20Your%20Toolbox.png</image:loc><image:caption>Business Process Management Methodologies, Whats In Your Toolbox</image:caption><image:title>Business Process Management Methodologies, Whats In Your Toolbox</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Marketing/navvia/navvia-favicon2015.png</image:loc><image:caption>navvia-favicon2015</image:caption><image:title>navvia-favicon2015</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/BusinessProcessManagement_EasiestAdmin_Mid-Market_EaseOfAdmin-1.png</image:loc><image:caption>BusinessProcessManagement_EasiestAdmin_Mid-Market_EaseOfAdmin-1</image:caption><image:title>BusinessProcessManagement_EasiestAdmin_Mid-Market_EaseOfAdmin-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/BusinessProcessManagement_EasiestToDoBusinessWith_Mid-Market_EaseOfDoingBusinessWith-3.png</image:loc><image:caption>BusinessProcessManagement_EasiestToDoBusinessWith_Mid-Market_EaseOfDoingBusinessWith-3</image:caption><image:title>BusinessProcessManagement_EasiestToDoBusinessWith_Mid-Market_EaseOfDoingBusinessWith-3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia%20Capture%20Requirements%208.png</image:loc><image:caption>Navvia Capture Requirements 8</image:caption><image:title>Navvia Capture Requirements 8</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/DT%20rocket.png</image:loc><image:caption>DT rocket</image:caption><image:title>DT rocket</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/BusinessProcessManagement_BestSupport_Mid-Market_QualityOfSupport-3.png</image:loc><image:caption>BusinessProcessManagement_BestSupport_Mid-Market_QualityOfSupport-3</image:caption><image:title>BusinessProcessManagement_BestSupport_Mid-Market_QualityOfSupport-3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Digital%20Transformation%20Roadmap%202.png</image:loc><image:caption>Digital Transformation Roadmap 2</image:caption><image:title>Digital Transformation Roadmap 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Thoughts%20on%20Business%20Process%20Management%20and%20Digital%20Transformation.png</image:loc><image:caption>Thoughts on Business Process Management and Digital Transformation</image:caption><image:title>Thoughts on Business Process Management and Digital Transformation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/BusinessProcessManagement_HighPerformer_HighPerformer-2.png</image:loc><image:caption>BusinessProcessManagement_HighPerformer_HighPerformer-2</image:caption><image:title>BusinessProcessManagement_HighPerformer_HighPerformer-2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/wave-2.png</image:loc><image:caption>wave-2</image:caption><image:title>wave-2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20-%20Leading%20Digital%20Transformation%20.png</image:loc><image:caption>Business Process Management - Leading Digital Transformation </image:caption><image:title>Business Process Management - Leading Digital Transformation </image:title></image:image><lastmod>2025-01-03</lastmod></url><url><loc>https://navvia.com/https/navvia.com/what-is-business-process-management</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/What%20is%20Business%20Process%20Management%20(Horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>What is Business Process Management (Horizontal)</video:title><video:description>What is Business Process Management (Horizontal)</video:description><video:content_loc>https://navvia.com/hubfs/What%20is%20Business%20Process%20Management%20(Horizontal).mp4</video:content_loc><video:duration>58</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Blog/Intro%20to%20Process%20Mapping.png</image:loc><image:caption>Intro to Process Mapping</image:caption><image:title>Intro to Process Mapping</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Blog/Why%20is%20BPM%20Important.png</image:loc><image:caption>Why is BPM Important</image:caption><image:title>Why is BPM Important</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Marketing/navvia/navvia-favicon2015.png</image:loc><image:caption>navvia-favicon2015</image:caption><image:title>navvia-favicon2015</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><lastmod>2026-07-13</lastmod></url><url><loc>https://navvia.com/blog/understand-your-processes-through-identification-process-discovery</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/_Process%20Identification%20-%20BPM%20(Horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>Process Identification</video:title><video:description>Does your organization have a good understanding of their business processes?  
 
If not, consider embarking on Process Identification.
 
Process Identification, or Process Discovery, is the first element in Business Process Management.
 
It involves analyzing the activities and tasks involved in a business process.
 
Process identification starts with collecting data from various sources, such as interviews, workshops, observations, and existing documentation.  
 
Once gathered, we use this information to create a detailed process map.   This map, called the As-Is process, is used to help optimize, automate, and improve the process.   
 
Process Mining and Artificial Intelligence tools can also help with process identification.  
 
By analyzing large amounts of data, these tools can identify patterns and insights to identify processes.</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/_Process%20Identification%20-%20BPM%20(Horizontal).mp4</video:content_loc><video:duration>62</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Drives%20Process%20Innovation2.png</image:loc><image:caption>Business Process Management Drives Process Innovation2</image:caption><image:title>Business Process Management Drives Process Innovation2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Identification%20Blog%20image.png</image:loc><image:caption>Process Identification Blog image</image:caption><image:title>Process Identification Blog image</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/GIF%20Header%20-%20Super%20HQ%20(1800%20%C3%97%20300%20px)%20(1).png</image:loc><image:caption>GIF Header - Super HQ (1800 × 300 px) (1)</image:caption><image:title>GIF Header - Super HQ (1800 × 300 px) (1)</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Phantom%20processes%20and%20the%20importance%20of%20ITIL%20process%20documentation.png</image:loc><image:caption>Phantom processes and the importance of ITIL process documentation</image:caption><image:title>Phantom processes and the importance of ITIL process documentation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process-1.png</image:loc><image:caption>Process Governance Model Maintains the Integrity of Process-1</image:caption><image:title>Process Governance Model Maintains the Integrity of Process-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Process%20Documentation%20Blog%20Post.png</image:loc><image:caption>CTA Process Documentation: A Complete Guide with an Image of the Documentation</image:caption><image:title>Process Documentation Blog Post</image:title></image:image><lastmod>2024-02-20</lastmod></url><url><loc>https://navvia.com/blog/process-management-minute-process-documentation</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Process%20Documentation%20Minute%20-%20Horizontal.mp4/medium.jpg</video:thumbnail_loc><video:title>What comes to mind when you hear process documentation?</video:title><video:description>Process Documentation Minute - Horizontal</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Process%20Documentation%20Minute%20-%20Horizontal.mp4</video:content_loc><video:duration>103</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/What%20is%20an%20Information%20Security%20Management%20System%3F.png</image:loc><image:caption>What is an Information Security Management System?</image:caption><image:title>What is an Information Security Management System?</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20are%20process%20levels%2c%20and%20why%20are%20they%20important.png</image:loc><image:caption>What are process levels, and why are they important</image:caption><image:title>What are process levels, and why are they important</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Why%20Digital%20Transformations%20Fail.png</image:loc><image:caption>Why Digital Transformations Fail</image:caption><image:title>Why Digital Transformations Fail</image:title></image:image><lastmod>2023-11-29</lastmod></url><url><loc>https://navvia.com/webinars/process-driven-user-stories-requirements-gathering</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Digital%20Transfoamtion%20Webinar.png</image:loc><image:caption>Digital Transfoamtion Webinar</image:caption><image:title>Digital Transfoamtion Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20Operational%20Resilience%20Really%20Means%20v2.png</image:loc><image:caption>What Operational Resilience Really Means v2</image:caption><image:title>What Operational Resilience Really Means v2</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/blog/user-stories-digital-transformation</loc><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Why%20Digital%20Transformations%20Fail.png</image:loc><image:caption>Why Digital Transformations Fail</image:caption><image:title>Why Digital Transformations Fail</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20-%20Leading%20Digital%20Transformation%20.png</image:loc><image:caption>Business Process Management - Leading Digital Transformation </image:caption><image:title>Business Process Management - Leading Digital Transformation </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Digital%20Transfoamtion%20Webinar.png</image:loc><image:caption>Digital Transfoamtion Webinar</image:caption><image:title>Digital Transfoamtion Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia%20-%20DT%20solution%202.png</image:loc><image:caption>Navvia - DT solution 2</image:caption><image:title>Navvia - DT solution 2</image:title></image:image><lastmod>2024-11-04</lastmod></url><url><loc>https://navvia.com/blog/business-process-management-and-the-digital-enterprise</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Process%20Diagrams-%20Why%20they%20are%20important%20&amp;%20examples%20to%20get%20you%20started.png</image:loc><image:caption>Process Diagrams- Why they are important &amp; examples to get you 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(Horizontal)</video:title><video:description>What is Business Process Management (Horizontal)</video:description><video:content_loc>https://navvia.com/hubfs/What%20is%20Business%20Process%20Management%20(Horizontal).mp4</video:content_loc><video:duration>58</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Why%20is%20Business%20Process%20Management%20Important2.png</image:loc><image:caption>Why is Business Process Management Important2</image:caption><image:title>Why is Business Process Management Important2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Introduction%20to%20Process%20Mapping-2.png</image:loc><image:caption>Introduction to Process Mapping-2</image:caption><image:title>Introduction to Process 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Webinar</image:title></image:image><lastmod>2023-08-11</lastmod></url><url><loc>https://navvia.com/blog/cybersecurity-risk-has-become-a-leadership-risk</loc><image:image><image:loc>https://navvia.com/hubfs/Building%20an%20ITSM%20Risk%20Management%20Process.png</image:loc><image:caption>Building an ITSM Risk Management Process</image:caption><image:title>Building an ITSM Risk Management Process</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/NIST%20SERIES.1png.png</image:loc><image:caption>NIST SERIES.1png</image:caption><image:title>NIST SERIES.1png</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Cybersecurity%20Risk%20Has%20Become%20a%20Leadership%20Risk%202-2.png</image:loc><image:caption>Cybersecurity Risk Has Become a Leadership Risk 2-2</image:caption><image:title>Cybersecurity Risk Has Become a Leadership Risk 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Resilience</image:caption><image:title>Why Third-Party Cyber Risk Breaks Operational Resilience</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blogs%20banners%20%20(3).png</image:loc><image:caption>Blogs banners  (3)</image:caption><image:title>Blogs banners  (3)</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Operational%20Resiliency%20Starts%20With%20Leadership%202.png</image:loc><image:caption>Operational Resiliency Starts With Leadership 2</image:caption><image:title>Operational Resiliency Starts With Leadership 2</image:title></image:image><lastmod>2026-02-03</lastmod></url><url><loc>https://navvia.com/blog/the-security-control-failure-that-change-everything</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/The%20Security%20Control%20Failure%20that%20Change%20Everything%20V.mp4/medium.jpg</video:thumbnail_loc><video:title>The Security Control Failure that Change Everything V</video:title><video:description>The Security Control Failure that Change Everything V</video:description><video:content_loc>https://navvia.com/hubfs/The%20Security%20Control%20Failure%20that%20Change%20Everything%20V.mp4</video:content_loc><video:duration>54</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/AI%20Governance%20Embedded%20in%20ITSM%20Processes.png</image:loc><image:caption>AI Governance Embedded in ITSM Processes</image:caption><image:title>AI Governance Embedded in ITSM Processes</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Security%20Control%20Failure%20that%20Change%20Everything.png</image:loc><image:caption>The Security Control Failure that Change Everything</image:caption><image:title>The Security Control Failure that Change Everything</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Hidden%20Cost%20of%20Process%20Debt.png</image:loc><image:caption>The Hidden Cost of Process Debt</image:caption><image:title>The Hidden Cost of Process Debt</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20Process%20Diagrams-1.png</image:loc><image:caption>The Importance of Process Diagrams-1</image:caption><image:title>The Importance of Process Diagrams-1</image:title></image:image><lastmod>2026-06-24</lastmod></url><url><loc>https://navvia.com/navvia-support-services</loc><image:image><image:loc>https://navvia.com/hubfs/Marketing/navvia/navvia-favicon2015.png</image:loc><image:caption>navvia-favicon2015</image:caption><image:title>navvia-favicon2015</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Quick%20Setup.png</image:loc><image:caption>Quick Setup</image:caption><image:title>Quick Setup</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/Navvia%20Implementation%20Services.png</image:loc><image:caption>Navvia Implementation Services</image:caption><image:title>Navvia Implementation Services</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Navvia%20BootCamp.png</image:loc><image:caption>Navvia BootCamp</image:caption><image:title>Navvia BootCamp</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Requirements.png</image:loc><image:caption>Requirements</image:caption><image:title>Requirements</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Best%20Practices.png</image:loc><image:caption>Best Practices</image:caption><image:title>Best Practices</image:title></image:image><lastmod>2026-06-25</lastmod></url><url><loc>https://navvia.com/what-is-a-service-management-office-everything-you-need-to-know-0</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/3%20things%20for%20a%20successful%20ITSM%20implementation%20(horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title> Three things for a successful ITSM implementation</video:title><video:description>Getting IT Service Management on Track: 3 Key Ingredients
This video explores the three essential elements for a successful implementation of IT Service Management (ITSM).

1. People Power:

The video emphasizes that ITSM is ultimately about people.  Successful adoption hinges on effective change management.  This means clear communication about the benefits for employees, comprehensive training, and ongoing support to ensure everyone's on board.

2. Process Matters:

While processes can sometimes get a bad rap for being cumbersome, the video argues that well-defined processes are crucial for ITSM success.  By mapping these workflows, organizations can identify bottlenecks, improve efficiency, and ultimately save money.

3. The Right Tools for the Job:

ITSM tools can automate processes, bringing them to life.  However, the video cautions against getting carried away with fancy features.  The key is to choose tools that align with your existing processes and avoid overspending on functionalities you might not need.</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/3%20things%20for%20a%20successful%20ITSM%20implementation%20(horizontal).mp4</video:content_loc><video:duration>61</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Process%20documentation%20information.png</image:loc><image:caption>Process documentation information</image:caption><image:title>Process documentation information</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Marketing/navvia/navvia-favicon2015.png</image:loc><image:caption>navvia-favicon2015</image:caption><image:title>navvia-favicon2015</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/Cobit%20domain%202.png</image:loc><image:caption>Cobit domain 2</image:caption><image:title>Cobit domain 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><lastmod>2026-07-13</lastmod></url><url><loc>https://navvia.com/blog/5-ways-it-service-management-itsm-enhances-it-security</loc><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Methodologies%2c%20Whats%20In%20Your%20Toolbox.png</image:loc><image:caption>Business Process 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</image:title></image:image><lastmod>2024-07-15</lastmod></url><url><loc>https://navvia.com/blog/operational-resilience-starts-with-leadership-not-technology</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/%5BSquare%5D%20Operational%20Resilience%20Starts%20With%20Leadership.mp4/medium.jpg</video:thumbnail_loc><video:title>[Square] Operational Resilience Starts With Leadership</video:title><video:description>[Square] Operational Resilience Starts With Leadership</video:description><video:content_loc>https://navvia.com/hubfs/%5BSquare%5D%20Operational%20Resilience%20Starts%20With%20Leadership.mp4</video:content_loc><video:duration>41</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/AI%20Governance%20Embedded%20in%20ITSM%20Processes.png</image:loc><image:caption>AI Governance Embedded in ITSM Processes</image:caption><image:title>AI Governance Embedded in 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Security</image:title></image:image><lastmod>2023-08-11</lastmod></url><url><loc>https://navvia.com/blog/configuration-management-best-practices</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Configuration%20Management.png</image:loc><image:caption>Configuration Management</image:caption><image:title>Configuration Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Incident%20Management%20Best%20Practices.png</image:loc><image:caption>Incident Management Best Practices</image:caption><image:title>Incident Management Best Practices</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Configuration%20Management%20-%20Activity%201.png</image:loc><image:caption>Configuration Management - Activity 1</image:caption><image:title>Configuration Management - Activity 1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Change%20Management%20Best%20Practices%202.png</image:loc><image:caption>Change Management Best Practices 2</image:caption><image:title>Change Management Best Practices 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Methodologies%2c%20Whats%20In%20Your%20Toolbox.png</image:loc><image:caption>Business Process Management Methodologies, Whats In Your Toolbox</image:caption><image:title>Business Process Management Methodologies, Whats In Your Toolbox</image:title></image:image><lastmod>2025-01-22</lastmod></url><url><loc>https://navvia.com/blog/release-management-best-practices</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Release%20Management%20Activity%201.png</image:loc><image:caption>Release Management Activity 1</image:caption><image:title>Release Management Activity 1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Blog.png</image:loc><image:caption>Problem Management Blog</image:caption><image:title>Problem Management Blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Incident%20Management%20Best%20Practices.png</image:loc><image:caption>Incident Management Best Practices</image:caption><image:title>Incident Management Best Practices</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Methodologies%2c%20Whats%20In%20Your%20Toolbox.png</image:loc><image:caption>Business Process Management Methodologies, Whats In Your Toolbox</image:caption><image:title>Business Process Management Methodologies, Whats In Your Toolbox</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Release%20Management%20Best%20Practices.png</image:loc><image:caption>Release Management Best Practices</image:caption><image:title>Release Management Best Practices</image:title></image:image><lastmod>2026-04-29</lastmod></url><url><loc>https://navvia.com/webinars/your-guide-to-effective-process-management-with-johnson-controls</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Business%20Process%20Management%20guide.png</image:loc><image:caption>Business Process Management guide</image:caption><image:title>Business Process Management guide</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/OpRes%20webinar.png</image:loc><image:caption>OpRes webinar</image:caption><image:title>OpRes webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Security%20Control%20Failure%20that%20Change%20Everything.png</image:loc><image:caption>The Security Control Failure that Change Everything</image:caption><image:title>The Security Control Failure that Change Everything</image:title></image:image><lastmod>2026-06-09</lastmod></url><url><loc>https://navvia.com/blog/business-process-management</loc><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20-%20Leading%20Digital%20Transformation%20.png</image:loc><image:caption>Business Process Management - Leading Digital Transformation </image:caption><image:title>Business Process Management - Leading Digital Transformation </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Service%20Management%20%E2%80%93%20Is%20it%20an%20Incident%20or%20a%20Service%20Request.png</image:loc><image:caption>Service Management – Is it an Incident or a Service Request</image:caption><image:title>Service Management – Is it an Incident or a Service Request</image:title></image:image><lastmod>2022-09-12</lastmod></url><url><loc>https://navvia.com/webinars/it-asset-management</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/SMO%20Webinar.png</image:loc><image:caption>SMO Webinar</image:caption><image:title>SMO Webinar</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/blog/how-business-process-automation-increases-efficiency-and-reduces-costs</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Process%20Automation%20-%20BPM%20(Horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>Process Automation - BPM (Horizontal)</video:title><video:description>Process Automation - BPM (Horizontal)</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Process%20Automation%20-%20BPM%20(Horizontal).mp4</video:content_loc><video:duration>58</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Create%20a%20succesful%20Digital%20Transformation%20Initiative.png</image:loc><image:caption>Create a succesful Digital Transformation Initiative</image:caption><image:title>Create a succesful Digital Transformation Initiative</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Expanding%20the%20role%20of%20the%20Service%20Management%20Organization.png</image:loc><image:caption>Expanding the role of the Service Management Organization</image:caption><image:title>Expanding the role of the Service Management Organization</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia%20-%20DT%20solution%202.png</image:loc><image:caption>Navvia - DT solution 2</image:caption><image:title>Navvia - DT solution 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/How%20Business%20Process%20Automation%20Increases%20Efficiency%20and%20Reduces%20Costs.png</image:loc><image:caption>How Business Process Automation Increases Efficiency and Reduces Costs</image:caption><image:title>How Business Process Automation Increases Efficiency and Reduces Costs</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Use%20of%20AI%20in%20Business%20Process%20Management.png</image:loc><image:caption>The Use of AI in Business Process Management</image:caption><image:title>The Use of AI in Business Process Management</image:title></image:image><lastmod>2024-10-12</lastmod></url><url><loc>https://navvia.com/blog/when-fire-strikes-a-real-story-of-governance-risk-and-compliance</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Digital%20Transfoamtion%20Webinar.png</image:loc><image:caption>Digital Transfoamtion Webinar</image:caption><image:title>Digital Transfoamtion Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Synergy%20Between%20ITSM%20Security%20and%20Risk%20Management%202-1.png</image:loc><image:caption>The Synergy Between ITSM Security and Risk Management 2-1</image:caption><image:title>The Synergy Between ITSM Security and Risk Management 2-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Exploring%20the%20Human%20Factors%20in%20Cyber%20Security.png</image:loc><image:caption>Exploring the Human Factors in Cyber Security</image:caption><image:title>Exploring the Human Factors in Cyber Security</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/GRC%20Blog.png</image:loc><image:caption>GRC Blog</image:caption><image:title>GRC Blog</image:title></image:image><lastmod>2025-06-04</lastmod></url><url><loc>https://navvia.com/resilience-assessment-platform</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Translated%20Insights.png</image:loc><image:caption>Translated Insights</image:caption><image:title>Translated Insights</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/Cross-Framework%20Inference.png</image:loc><image:caption>Cross-Framework Inference</image:caption><image:title>Cross-Framework Inference</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/Assess%20How%20Your%20Processes%20Actually%20Perform.png</image:loc><image:caption>Assess How Your Processes Actually Perform</image:caption><image:title>Assess How Your Processes Actually Perform</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Team%20Enabled.png</image:loc><image:caption>Team Enabled</image:caption><image:title>Team Enabled</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Built%20on%20ITSM%20Processes%203.png</image:loc><image:caption>Built on ITSM Processes 3</image:caption><image:title>Built on ITSM Processes 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/Scoring%2c%20Reporting%2c%20and%20Actionable.png</image:loc><image:caption>Scoring, Reporting, and Actionable</image:caption><image:title>Scoring, Reporting, and Actionable</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Stakeholder%20Led.png</image:loc><image:caption>Stakeholder Led</image:caption><image:title>Stakeholder Led</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/Ready%20to%20Understand%20How%20Your%20Processes%20Perform.png</image:loc><image:caption>Ready to Understand How Your Processes Perform</image:caption><image:title>Ready to Understand How Your Processes Perform</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Miscellaneous-1.png</image:loc><image:caption>Miscellaneous-1</image:caption><image:title>Miscellaneous-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/AI-Driven%20Insights%20and%20Action.png</image:loc><image:caption>AI-Driven Insights and Action</image:caption><image:title>AI-Driven Insights and Action</image:title></image:image><lastmod>2026-06-25</lastmod></url><url><loc>https://navvia.com/webinars/is-process-still-relevant-a-higher-ed-perspective</loc><image:image><image:loc>https://navvia.com/hubfs/Navvias%20Live%20Demo-1.png</image:loc><image:caption>Navvias Live Demo-1</image:caption><image:title>Navvias Live Demo-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Ned%20from%20Navvia%20pointing%20to%20the%20ITIL%20organizational%20structure%20icon.png</image:loc><image:caption>Ned from Navvia pointing to the ITIL organizational structure icon</image:caption><image:title>Ned from Navvia pointing to the ITIL organizational structure icon</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/blog</loc><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20Process%20Diagrams-1.png</image:loc><image:caption>The Importance of Process Diagrams-1</image:caption><image:title>The Importance of Process Diagrams-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI%20Governance%20Embedded%20in%20ITSM%20Processes.png</image:loc><image:caption>AI Governance Embedded in ITSM Processes</image:caption><image:title>AI Governance Embedded in ITSM Processes</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Operational%20Resilience%20Starts%20With%20ITSM%20Processes%202.png</image:loc><image:caption>Operational Resilience Starts With ITSM Processes 2</image:caption><image:title>Operational Resilience Starts With ITSM Processes 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Types%20of%20AI.png</image:loc><image:caption>Types of AI</image:caption><image:title>Types of AI</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Marketing/navvia/navvia-favicon2015.png</image:loc><image:caption>navvia-favicon2015</image:caption><image:title>navvia-favicon2015</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/process%20governance%20for%20operational%20resilience.png</image:loc><image:caption>process governance for operational resilience</image:caption><image:title>process governance for operational resilience</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/process%20ownership%20and%20operational%20resilience.png</image:loc><image:caption>process ownership and operational resilience</image:caption><image:title>process ownership and operational resilience</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Hidden%20Cost%20of%20Process%20Debt.png</image:loc><image:caption>The Hidden Cost of Process Debt</image:caption><image:title>The Hidden Cost of Process Debt</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Operational%20Resilience%20in%20Canada%20How%20ITSM%20Supports%20Regulated%20Organizations.png</image:loc><image:caption>Operational Resilience in Canada How ITSM Supports Regulated Organizations</image:caption><image:title>Operational Resilience in Canada How ITSM Supports Regulated Organizations</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/ai%20compliance.png</image:loc><image:caption>ai compliance</image:caption><image:title>ai compliance</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI%20iceberg%202.png</image:loc><image:caption>AI iceberg 2</image:caption><image:title>AI iceberg 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Miscellaneous-1.png</image:loc><image:caption>Miscellaneous-1</image:caption><image:title>Miscellaneous-1</image:title></image:image><lastmod>2026-06-23</lastmod></url><url><loc>https://navvia.com/how-to-implement-it-security-management-the-ultimate-guide</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/IT%20Security%20blog%201.png</image:loc><image:caption>Venn diagram illustrating IT security with three overlapping circles labeled Technology, People, and Process.</image:caption><image:title>IT Security blog 1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Golden%20Triangle%20IT%20Security.png</image:loc><image:caption>The golden triangle of people, process, and technology is vital for successfully implementing any changes within an organization, including IT Security Management.</image:caption><image:title>Golden Triangle IT Security</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/IT%20security%20Blog%20feature%20image%20.png</image:loc><image:caption>IT security Blog feature image </image:caption><image:title>IT security Blog feature image </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Next%20Steps%20for%20Strengthening%20IT%20Security%20Management.png</image:loc><image:caption>Next Steps for Strengthening IT Security Management</image:caption><image:title>Next Steps for Strengthening IT Security Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/How%20to%20Implement%20IT%20Security%20Management%20The%20Ultimate%20Guide%202.png</image:loc><image:caption>How to Implement IT Security Management The Ultimate Guide 2</image:caption><image:title>How to Implement IT Security Management The Ultimate Guide 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/IT%20Security%20blog%202.png</image:loc><image:caption>Common Security Management Frameworks</image:caption><image:title>IT Security blog 2</image:title></image:image><lastmod>2025-02-05</lastmod></url><url><loc>https://navvia.com/penetration-policy</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><lastmod>2026-06-23</lastmod></url><url><loc>https://navvia.com/webinars/leading-a-successful-itsm-tool-implementation</loc><image:image><image:loc>https://navvia.com/hubfs/itsm%20tools%205%20things%20to%20consider.png</image:loc><image:caption>itsm tools 5 things to consider</image:caption><image:title>itsm tools 5 things to consider</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Ned%20from%20Navvia%20pointing%20to%20the%20ITIL%20organizational%20structure%20icon.png</image:loc><image:caption>Ned from Navvia pointing to the ITIL organizational structure icon</image:caption><image:title>Ned from Navvia pointing to the ITIL organizational structure icon</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/blog/the-importance-of-business-process-change-management</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Organizational%20Change%20(horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>Organizational Change</video:title><video:description>Organizational Change
 
Let's talk about organizational change.
 
Failed change initiatives are usually due to poor leadership.  I know this from personal experience.
 
Many of us know the theory behind successful change, from pioneers like John Kotter and Kurt Lewin to emerging leaders like Edwina Pike.  
 
It comes down to a similar set of actions.  Communicate why the change is essential, get people on board, knock down barriers, generate quick wins, and then implement and lock in the change.
 
So, if we know this, why do so many initiatives fail to produce the desired results?
 
Too many leaders hand change off as a project without getting personally involved.
 
Leaders must be visible, listen to people's ideas and fears, and adjust when necessary.  Leaders need to walk the talk, reward success, and not be afraid to take corrective action.  
 
It takes the personal involvement of a leader to overcome resistance and spearhead the transformation.</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Organizational%20Change%20(horizontal).mp4</video:content_loc><video:duration>56</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Introduction%20to%20Process%20Mapping-1.png</image:loc><image:caption>Introduction to Process Mapping-1</image:caption><image:title>Introduction to Process Mapping-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Business%20Process%20Management%20and%20the%20Digital%20Enterprise-1.png</image:loc><image:caption>Business Process Management and the Digital Enterprise-1</image:caption><image:title>Business Process Management and the Digital Enterprise-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/process%20governance%20for%20operational%20resilience.png</image:loc><image:caption>process governance for operational resilience</image:caption><image:title>process governance for operational resilience</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20importance%20of%20Business%20Process%20Change%20Management-1.png</image:loc><image:caption>The importance of Business Process Change Management-1</image:caption><image:title>The importance of Business Process Change Management-1</image:title></image:image><lastmod>2024-04-07</lastmod></url><url><loc>https://navvia.com/blog/the-5-key-itsm-processes</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/What%20Are%20the%205%20Key%20ITSM%20Processes%20(Horizontal)%20V3.mp4/medium.jpg</video:thumbnail_loc><video:title>Edit Video Details What Are the 5 Key ITSM Processes </video:title><video:description>What Are the 5 Key ITSM Processes (Horizontal) V3</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/What%20Are%20the%205%20Key%20ITSM%20Processes%20(Horizontal)%20V3.mp4</video:content_loc><video:duration>56</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process-1.png</image:loc><image:caption>Process Governance Model Maintains the Integrity of Process-1</image:caption><image:title>Process Governance Model Maintains the Integrity of Process-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Benefits%20of%20Having%20a%20Strong%20Foundation%20of%20ITSM%20Processes%206.png</image:loc><image:caption>The Benefits of Having a Strong Foundation of ITSM Processes 6</image:caption><image:title>The Benefits of Having a Strong Foundation of ITSM Processes 6</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Blog%20.png</image:loc><image:caption>ITSM Blog </image:caption><image:title>ITSM Blog 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</image:title></image:image><lastmod>2024-07-15</lastmod></url><url><loc>https://navvia.com/blog/what-are-the-benefits-of-business-process-management</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/What%20is%20Business%20Process%20Management%20(Horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>What is Business Process Management (Horizontal)</video:title><video:description>What is Business Process Management (Horizontal)</video:description><video:content_loc>https://navvia.com/hubfs/What%20is%20Business%20Process%20Management%20(Horizontal).mp4</video:content_loc><video:duration>58</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Process%20Maturity%20Isn%E2%80%99t%20Academic-1.png</image:loc><image:caption>Process Maturity Isn’t Academic-1</image:caption><image:title>Process Maturity Isn’t Academic-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20and%20Digital%20Transformation%2c%20Whats%20the%20Connection-1.png</image:loc><image:caption>BPM and Digital Transformation, What's the Connection?</image:caption><image:title>BPM and Digital Transformation, Whats the Connection-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20Are%20the%20Benefits%20of%20Business%20Process%20Management.png</image:loc><image:caption>What Are the Benefits of Business Process Management</image:caption><image:title>What Are the Benefits of Business Process Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process.png</image:loc><image:caption>Process Governance Model Maintains the Integrity of Process</image:caption><image:title>Process Governance Model Maintains the Integrity of Process</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20are%20process%20levels%2c%20and%20why%20are%20they%20important.png</image:loc><image:caption>What are process levels, and why are they important</image:caption><image:title>What are process levels, and why are they important</image:title></image:image><lastmod>2024-04-24</lastmod></url><url><loc>https://navvia.com/blog/the-use-of-ai-in-business-process-management</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/The%20Use%20of%20AI%20in%20Business%20Process%20Management.mp4/medium.jpg</video:thumbnail_loc><video:title>The Use of AI in Business Process Management</video:title><video:description>So here are five ways that AI can help with your business process management program. 

Number one is process discovery. So AI can use process mining, pattern recognition, and natural language processing to uncover your company's processes.

Number two is process mapping. So AI can be used by analysts to analyze vast amounts of data and automatically draw process maps, keeping your documentation current.

Number three is process automation. So AI can be used in the form of bots to automate, automate tasks, saving your company a lot of time and money. 

So number four is process management. AI can continuously monitor your processes and then compare that to historical data to alert you of any issues with your processes.

And number five is continual process improvement. So AI can perform predictive modeling. It can do root cause analysis and really help you drive sustainable improvements. So these were just five ways that AI can help with your business process management.

Check out our blog where we go into these in much more detail.</video:description><video:content_loc>https://navvia.com/hubfs/The%20Use%20of%20AI%20in%20Business%20Process%20Management.mp4</video:content_loc><video:duration>56</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Benefits%20of%20Having%20a%20Strong%20Foundation%20of%20ITSM%20Processes%206.png</image:loc><image:caption>The Benefits of Having a Strong Foundation of ITSM Processes 6</image:caption><image:title>The Benefits of Having a Strong Foundation of ITSM Processes 6</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Use%20of%20AI%20in%20Business%20Process%20Management.png</image:loc><image:caption>The Use of AI in Business Process Management</image:caption><image:title>The Use of AI in Business Process Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Ned%20from%20Navvia%20pointing%20to%20the%20ITIL%20organizational%20structure%20icon.png</image:loc><image:caption>Ned from Navvia pointing to the ITIL organizational structure icon</image:caption><image:title>Ned from Navvia pointing to the ITIL organizational structure icon</image:title></image:image><lastmod>2024-11-04</lastmod></url><url><loc>https://navvia.com/building-an-operational-resilience-framework-a-practical-guide</loc><image:image><image:loc>https://navvia.com/hubfs/Building%20an%20Operational%20Resilience%20Framework.%20A%20Practical%20Guide.png</image:loc><image:caption>Building an Operational Resilience Framework. A Practical Guide</image:caption><image:title>Building an Operational Resilience Framework. A Practical Guide</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Building%20an%20Operational%20Resilience%20Framework.%20A%20Practical%20Guide%20Feature.png</image:loc><image:caption>Building an Operational Resilience Framework. A Practical Guide Feature</image:caption><image:title>Building an Operational Resilience Framework. A Practical Guide Feature</image:title></image:image><lastmod>2026-05-12</lastmod></url><url><loc>https://navvia.com/what-is-a-service-management-office-everything-you-need-to-know</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Blog%20.png</image:loc><image:caption>ITSM Blog </image:caption><image:title>ITSM Blog </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Blog/Wha%20is%20the%20optimal.png</image:loc><image:caption>Wha is the optimal</image:caption><image:title>Wha is the optimal</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Marketing/navvia/navvia-favicon2015.png</image:loc><image:caption>navvia-favicon2015</image:caption><image:title>navvia-favicon2015</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><lastmod>2026-07-16</lastmod></url><url><loc>https://navvia.com/blog/how-does-process-ownership-affect-operational-resilience-in-enterprise-environments</loc><image:image><image:loc>https://navvia.com/hubfs/process%20ownership%20and%20operational%20resilience.png</image:loc><image:caption>process ownership and operational resilience</image:caption><image:title>process ownership and operational resilience</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Innovation%20and%20the%20Challenge%20of%20Rapid%20Change.png</image:loc><image:caption>Business Process Innovation and the Challenge of Rapid Change</image:caption><image:title>Business Process Innovation and the Challenge of Rapid Change</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/SMO%20Webinar.png</image:loc><image:caption>SMO Webinar</image:caption><image:title>SMO Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20and%20the%20Digital%20Enterprise.png</image:loc><image:caption>Business Process Management and the Digital Enterprise</image:caption><image:title>Business Process Management and the Digital Enterprise</image:title></image:image><lastmod>2026-06-08</lastmod></url><url><loc>https://navvia.com/webinars/itsm-process-maturity-assessment</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/blog/process-management-minute-sipoc</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/SIPOC%20Diagram%20-%20Minute%20(Horizontal%204).mp4/medium.jpg</video:thumbnail_loc><video:title>What are the top 3 benefits of a SIPOC diagram?</video:title><video:description>SIPOC Diagram - Minute (Horizontal 4)</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/SIPOC%20Diagram%20-%20Minute%20(Horizontal%204).mp4</video:content_loc><video:duration>58</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Introduction%20to%20the%20SIPOC%20diagram%20v3.png</image:loc><image:caption>Introduction to the SIPOC diagram v3</image:caption><image:title>Introduction to the SIPOC diagram v3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process-1.png</image:loc><image:caption>Process Governance Model Maintains the Integrity of Process-1</image:caption><image:title>Process Governance Model Maintains the Integrity of Process-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/5%20Benefits%20of%20a%20SIPOC%20diagram.png</image:loc><image:caption>5 Benefits of a SIPOC diagram</image:caption><image:title>5 Benefits of a SIPOC diagram</image:title></image:image><lastmod>2023-11-29</lastmod></url><url><loc>https://navvia.com/blog/is-it-an-incident-or-a-service-request</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Incident%20vs.%20Request%20(Horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>Incident vs. Request (Horizontal)</video:title><video:description>Incident vs. Request (Horizontal)</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Incident%20vs.%20Request%20(Horizontal).mp4</video:content_loc><video:duration>54</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/What%20Are%20ITSM%20Tools%3F%20blog.png</image:loc><image:caption>What Are ITSM Tools? blog</image:caption><image:title>What Are ITSM Tools? blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Service%20Management%20%E2%80%93%20Is%20it%20an%20Incident%20or%20a%20Service%20Request.png</image:loc><image:caption>Service Management – Is it an Incident or a Service Request</image:caption><image:title>Service Management – Is it an Incident or a Service Request</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20an%20ITIL%20PMO.png</image:loc><image:caption>The Importance of an ITIL PMO</image:caption><image:title>The Importance of an ITIL PMO</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><lastmod>2024-10-28</lastmod></url><url><loc>https://navvia.com/blog/3-things-for-a-successful-itsm-implementation</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/3%20things%20for%20a%20successful%20ITSM%20implementation%20(horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title> Three things for a successful ITSM implementation</video:title><video:description>Getting IT Service Management on Track: 3 Key Ingredients
This video explores the three essential elements for a successful implementation of IT Service Management (ITSM).

1. People Power:

The video emphasizes that ITSM is ultimately about people.  Successful adoption hinges on effective change management.  This means clear communication about the benefits for employees, comprehensive training, and ongoing support to ensure everyone's on board.

2. Process Matters:

While processes can sometimes get a bad rap for being cumbersome, the video argues that well-defined processes are crucial for ITSM success.  By mapping these workflows, organizations can identify bottlenecks, improve efficiency, and ultimately save money.

3. The Right Tools for the Job:

ITSM tools can automate processes, bringing them to life.  However, the video cautions against getting carried away with fancy features.  The key is to choose tools that align with your existing processes and avoid overspending on functionalities you might not need.</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/3%20things%20for%20a%20successful%20ITSM%20implementation%20(horizontal).mp4</video:content_loc><video:duration>61</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/The%203%20Pillars%20of%20IT%20Security.png</image:loc><image:caption>The 3 Pillars of IT Security</image:caption><image:title>The 3 Pillars of IT Security</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Illusion%20of%20Security%203.png</image:loc><image:caption>The Illusion of Security 3</image:caption><image:title>The Illusion of Security 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Identification%20Blog%20image.png</image:loc><image:caption>Process Identification Blog image</image:caption><image:title>Process Identification Blog image</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/3%20things%20succesful%20ITSM%20implmentation%20.png</image:loc><image:caption>3 things succesful ITSM implmentation </image:caption><image:title>3 things succesful ITSM implmentation </image:title></image:image><lastmod>2025-02-10</lastmod></url><url><loc>https://navvia.com/blog/the-critical-importance-of-cybersecurity-supply-chain-risk-management</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITIL%20vs%20COBIT%20-%20Can%20they%20Coexist.png</image:loc><image:caption>ITIL vs COBIT - Can they Coexist</image:caption><image:title>ITIL vs COBIT - Can they Coexist</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Configuration%20Management.png</image:loc><image:caption>Configuration Management</image:caption><image:title>Configuration Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Urgency%20of%20Cybersecurity%20Supply%20Chain%20Risk%20Management.png</image:loc><image:caption>The Urgency of Cybersecurity Supply Chain Risk Management</image:caption><image:title>The Urgency of Cybersecurity Supply Chain Risk Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Change%20Management%20Best%20Practices%202.png</image:loc><image:caption>Change Management Best Practices 2</image:caption><image:title>Change Management Best Practices 2</image:title></image:image><lastmod>2025-05-03</lastmod></url><url><loc>https://navvia.com/webinars/business-process-mapping-workshop</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20Operational%20Resilience%20Really%20Means%20v2.png</image:loc><image:caption>What Operational Resilience Really Means v2</image:caption><image:title>What Operational Resilience Really Means v2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><lastmod>2026-06-10</lastmod></url><url><loc>https://navvia.com/blog/importance-governance-business-process-management</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/_Process%20Governance%20-BPM%20(Horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>_Process Governance -BPM (Horizontal)</video:title><video:description>_Process Governance -BPM (Horizontal)</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/_Process%20Governance%20-BPM%20(Horizontal).mp4</video:content_loc><video:duration>55</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Continuous%20Improvement%20and%20a%20Business%20Process%20Governance%20Framework.png</image:loc><image:caption>Continuous Improvement and a Business Process Governance Framework</image:caption><image:title>Continuous Improvement and a Business Process Governance Framework</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Methodologies%2c%20Whats%20In%20Your%20Toolbox.png</image:loc><image:caption>Business Process Management Methodologies, Whats In Your Toolbox</image:caption><image:title>Business Process Management Methodologies, Whats In Your Toolbox</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blog%20Process%20Governance.png</image:loc><image:caption>Blog Process Governance</image:caption><image:title>Blog Process Governance</image:title></image:image><lastmod>2024-11-12</lastmod></url><url><loc>https://navvia.com/blog/immature-itsm-ai-will-make-it-dangerous</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20is%20the%20Optimal%20ITSM%20Team%20Structure-1.png</image:loc><image:caption>What is the Optimal ITSM Team Structure-1</image:caption><image:title>What is the Optimal ITSM Team Structure-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Immature%20ITSM%202.png</image:loc><image:caption>Immature ITSM 2</image:caption><image:title>Immature ITSM 2</image:title></image:image><lastmod>2026-02-24</lastmod></url><url><loc>https://navvia.com/blog/enhance-it-security-harnessing-the-power-of-security-assessments-and-agile-itsm-processes</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/Cybersecurity%203.mp4/medium.jpg</video:thumbnail_loc><video:title>Cyber Resilience with IT Security Assessments and ITSM Processes</video:title><video:description>Cybersecurity is a top priority for CEOs who are tasked with protecting a company's reputation, value, and data, especially given the rise in high-profile breaches.
 
While cyberattacks may get the blame, process failures open the doors to bad actors.
 
To strengthen defences, implement robust ITSM processes:
 
Now, every ITSM process impacts security, but I recommend starting with access, incident, change, configuration, and release management.
 
Next, select an industry-specific security framework, such as NIST 800, ISO 27001, or PCI DSS.   These provide essential guidance in building resilient security practices.
 
Finally, use these frameworks to conduct ongoing technical, process, and risk assessments to identify and address vulnerabilities.
 
These steps will enhance your organization's cyber resilience and protect you from potential breaches.</video:description><video:content_loc>https://navvia.com/hubfs/Cybersecurity%203.mp4</video:content_loc><video:duration>54</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Building%20an%20IT%20Security%20Management%20Process%202.png</image:loc><image:caption>Building an IT Security Management Process 2</image:caption><image:title>Building an IT Security Management Process 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Strategic%20Benefits%20of%20Implementing%20ITSM%20Processes.png</image:loc><image:caption>The Strategic Benefits of Implementing ITSM Processes</image:caption><image:title>The Strategic Benefits of Implementing ITSM Processes</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI-Generated%20Media/Images/using%20a%20security%20assessment%20and%20processes%20to%20improve%20it%20security%2c%20use%20stylized%20images%2c%20emphasize%20the%20color%20blue.jpeg</image:loc><image:caption>using a security assessment and processes to improve it security, use stylized images, emphasize the color blue</image:caption><image:title>using a security assessment and processes to improve it security, use stylized images, emphasize the color blue</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Illusion%20of%20Security%203.png</image:loc><image:caption>The Illusion of Security 3</image:caption><image:title>The Illusion of Security 3</image:title></image:image><lastmod>2025-02-11</lastmod></url><url><loc>https://navvia.com/blog/how-to-create-process-diagrams-why-they-are-important-and-examples-to-get-you-started</loc><image:image><image:loc>https://navvia.com/hubfs/441.jpg</image:loc><image:caption>441</image:caption><image:title>441</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Establishing%20a%20Business%20Process%20Management%20Methodology.png</image:loc><image:caption>Establishing a Business Process Management Methodology</image:caption><image:title>Establishing a Business Process Management Methodology</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Incident_Management_29Jun2023_0230PM.svg</image:loc><image:caption>Incident_Management_29Jun2023_0230PM</image:caption><image:title>Incident_Management_29Jun2023_0230PM</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/BPMN%20Poster%20.png</image:loc><image:caption>BPMN Poster </image:caption><image:title>BPMN Poster </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/5%20Benefits%20of%20a%20SIPOC%20diagram.png</image:loc><image:caption>5 Benefits of a SIPOC diagram</image:caption><image:title>5 Benefits of a SIPOC diagram</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Process%20Diagrams-%20Why%20they%20are%20important%20&amp;%20examples%20to%20get%20you%20started.png</image:loc><image:caption>Process Diagrams- Why they are important &amp; examples to get you started</image:caption><image:title>Process Diagrams- Why they are important &amp; examples to get you started</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Imported_Blog_Media/SIPOC-diagram.png</image:loc><image:caption>SIPOC-diagram</image:caption><image:title>SIPOC-diagram</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Porter_Value_Chain.png</image:loc><image:caption>Porter_Value_Chain</image:caption><image:title>Porter_Value_Chain</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/LOVEM_29Jun2023_0137PM.svg</image:loc><image:caption>LOVEM_29Jun2023_0137PM</image:caption><image:title>LOVEM_29Jun2023_0137PM</image:title></image:image><lastmod>2024-10-28</lastmod></url><url><loc>https://navvia.com/services</loc><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-5.png</image:loc><image:caption>Navvia-scenery-5</image:caption><image:title>Navvia-scenery-5</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Navvia%20Implementation%20Services%204.svg</image:loc><image:caption>Navvia Implementation Services 4</image:caption><image:title>Navvia Implementation Services 4</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia%20Product%20Support-1.png</image:loc><image:caption>Navvia Product Support-1</image:caption><image:title>Navvia Product Support-1</image:title></image:image><lastmod>2024-11-04</lastmod></url><url><loc>https://navvia.com/blog/operational-resilience-starts-with-itsm-processes</loc><image:image><image:loc>https://navvia.com/hubfs/What%20Resilient%20Organizations%20Do%20Differently%20Blog%20v2.png</image:loc><image:caption>What Resilient Organizations Do Differently Blog v2</image:caption><image:title>What Resilient Organizations Do Differently Blog v2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Operational%20Resiliency%20Starts%20With%20Leadership%202.png</image:loc><image:caption>Operational Resiliency Starts With Leadership 2</image:caption><image:title>Operational Resiliency Starts With Leadership 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/operational%20resilience%20assessment.png</image:loc><image:caption>operational resilience assessment</image:caption><image:title>operational resilience assessment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Operational%20Resilience%20Starts%20With%20ITSM%20Processes%202.png</image:loc><image:caption>Operational Resilience Starts With ITSM Processes 2</image:caption><image:title>Operational Resilience Starts With ITSM Processes 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/sharlk%20fin%20cycle.png</image:loc><image:caption>sharlk fin cycle</image:caption><image:title>sharlk fin cycle</image:title></image:image><lastmod>2026-05-12</lastmod></url><url><loc>https://navvia.com/collaborative-process</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Navvia%20laptop%20live%20demo%202.png</image:loc><image:caption>Navvia laptop live demo 2</image:caption><image:title>Navvia laptop live demo 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-4-1.png</image:loc><image:caption>Navvia-scenery-4-1</image:caption><image:title>Navvia-scenery-4-1</image:title></image:image><lastmod>2025-09-26</lastmod></url><url><loc>https://navvia.com/blog/the-importance-of-process-diagrams-and-why-they-matter-more-than-ever-in-the-age-of-ai</loc><image:image><image:loc>https://navvia.com/hubfs/The%20Hidden%20Cost%20of%20Process%20Debt.png</image:loc><image:caption>The Hidden Cost of Process Debt</image:caption><image:title>The Hidden Cost of Process Debt</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI%20Governance%20Embedded%20in%20ITSM%20Processes.png</image:loc><image:caption>AI Governance Embedded in ITSM Processes</image:caption><image:title>AI Governance Embedded in ITSM Processes</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Porter_Value_Chain.png</image:loc><image:caption>Porter_Value_Chain</image:caption><image:title>Porter_Value_Chain</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Incident_Management_29Jun2023_0230PM.svg</image:loc><image:caption>Incident_Management_29Jun2023_0230PM</image:caption><image:title>Incident_Management_29Jun2023_0230PM</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/LOVEM_29Jun2023_0137PM.svg</image:loc><image:caption>LOVEM_29Jun2023_0137PM</image:caption><image:title>LOVEM_29Jun2023_0137PM</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Imported_Blog_Media/SIPOC-diagram.png</image:loc><image:caption>SIPOC-diagram</image:caption><image:title>SIPOC-diagram</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/BPMN%20Poster%20.png</image:loc><image:caption>BPMN Poster </image:caption><image:title>BPMN Poster </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20Process%20Diagrams-1.png</image:loc><image:caption>The Importance of Process Diagrams-1</image:caption><image:title>The Importance of Process Diagrams-1</image:title></image:image><lastmod>2026-08-19</lastmod></url><url><loc>https://navvia.com/business-process-consultant-case</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Adwords%20LP%203-3.png</image:loc><image:caption>Adwords LP 3-3</image:caption><image:title>Adwords LP 3-3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-hero.jpg</image:loc><image:caption>Navvia-hero</image:caption><image:title>Navvia-hero</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia%20Features-1.png</image:loc><image:caption>Navvia Features-1</image:caption><image:title>Navvia Features-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Adwords%20LP%202-2.png</image:loc><image:caption>Adwords LP 2-2</image:caption><image:title>Adwords LP 2-2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Adwords%20LP%204-4-4.png</image:loc><image:caption>Adwords LP 4-4-4</image:caption><image:title>Adwords LP 4-4-4</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Business%20Process%20Consultant%20page%20review.svg</image:loc><image:caption>Business Process Consultant page review</image:caption><image:title>Business Process Consultant page review</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Adwords%20LP%201-1.png</image:loc><image:caption>Adwords LP 1-1</image:caption><image:title>Adwords LP 1-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/wave-2.png</image:loc><image:caption>wave-2</image:caption><image:title>wave-2</image:title></image:image><lastmod>2024-11-13</lastmod></url><url><loc>https://navvia.com/blog/is-shadow-ai-the-new-shadow-it</loc><image:image><image:loc>https://navvia.com/hubfs/AI%20iceberg%202.png</image:loc><image:caption>AI iceberg 2</image:caption><image:title>AI iceberg 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Ned%20from%20Navvia%20pointing%20to%20the%20ITIL%20organizational%20structure%20icon.png</image:loc><image:caption>Ned from Navvia pointing to the ITIL organizational structure icon</image:caption><image:title>Ned from Navvia pointing to the ITIL organizational structure icon</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Immature%20ITSM%202.png</image:loc><image:caption>Immature ITSM 2</image:caption><image:title>Immature ITSM 2</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/blog/managing-organizational-change</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Organizational%20Change%20(horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>Organizational Change</video:title><video:description>Organizational Change
 
Let's talk about organizational change.
 
Failed change initiatives are usually due to poor leadership.  I know this from personal experience.
 
Many of us know the theory behind successful change, from pioneers like John Kotter and Kurt Lewin to emerging leaders like Edwina Pike.  
 
It comes down to a similar set of actions.  Communicate why the change is essential, get people on board, knock down barriers, generate quick wins, and then implement and lock in the change.
 
So, if we know this, why do so many initiatives fail to produce the desired results?
 
Too many leaders hand change off as a project without getting personally involved.
 
Leaders must be visible, listen to people's ideas and fears, and adjust when necessary.  Leaders need to walk the talk, reward success, and not be afraid to take corrective action.  
 
It takes the personal involvement of a leader to overcome resistance and spearhead the transformation.</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Organizational%20Change%20(horizontal).mp4</video:content_loc><video:duration>56</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Configuration%20Management.png</image:loc><image:caption>Configuration Management</image:caption><image:title>Configuration Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Organizational%20Change%20Management%20Best%20Practices%20for%20BPM.png</image:loc><image:caption>Organizational Change Management Best Practices for BPM</image:caption><image:title>Organizational Change Management Best Practices for BPM</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Change%20Management%20Best%20Practices%202.png</image:loc><image:caption>Change Management Best Practices 2</image:caption><image:title>Change Management Best Practices 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Blog.png</image:loc><image:caption>Problem Management Blog</image:caption><image:title>Problem Management Blog</image:title></image:image><lastmod>2024-04-07</lastmod></url><url><loc>https://navvia.com/blog/continuous-improvement-bpg</loc><image:image><image:loc>https://navvia.com/hubfs/Continuous%20Improvement%20and%20a%20Business%20Process%20Governance%20Framework.png</image:loc><image:caption>Continuous Improvement and a Business Process Governance Framework</image:caption><image:title>Continuous Improvement and a Business Process Governance Framework</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blog%20Process%20Governance.png</image:loc><image:caption>Blog Process Governance</image:caption><image:title>Blog Process Governance</image:title></image:image><lastmod>2023-06-21</lastmod></url><url><loc>https://navvia.com/webinars/itsm-within-financial-services</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Cyber%20Sec%20Thumbnail%203.png</image:loc><image:caption>Cyber Sec Thumbnail 3</image:caption><image:title>Cyber Sec 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v3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Operational%20Resilience%20Why%20Its%20Time%20to%20Act%20.png</image:loc><image:caption>Operational Resilience Why Its Time to Act </image:caption><image:title>Operational Resilience Why Its Time to Act </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Methodologies%2c%20Whats%20In%20Your%20Toolbox.png</image:loc><image:caption>Business Process Management Methodologies, Whats In Your Toolbox</image:caption><image:title>Business Process Management Methodologies, Whats In Your Toolbox</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/expedition%20planning.png</image:loc><image:caption>expedition planning</image:caption><image:title>expedition planning</image:title></image:image><lastmod>2025-07-13</lastmod></url><url><loc>https://navvia.com/blog/building-an-it-security-management-process</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/IT%20Security%20Management%20Process%204.mp4/medium.jpg</video:thumbnail_loc><video:title>IT Security Management Process </video:title><video:description>IT Security Management Process 4</video:description><video:content_loc>https://navvia.com/hubfs/IT%20Security%20Management%20Process%204.mp4</video:content_loc><video:duration>69</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/Building%20an%20IT%20Security%20Management%20Process%202.png</image:loc><image:caption>Building an IT Security Management Process 2</image:caption><image:title>Building an IT Security Management Process 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TN</image:title></image:image><lastmod>2025-01-06</lastmod></url><url><loc>https://navvia.com/accessibility</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><lastmod>2026-06-23</lastmod></url><url><loc>https://navvia.com/navvias-dora-assessment-tool-for-operational-resilience</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-4.png</image:loc><image:caption>Navvia-scenery-4</image:caption><image:title>Navvia-scenery-4</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI-Generated%20Media/Images/using%20a%20security%20assessment%20and%20processes%20to%20improve%20it%20security%2c%20use%20stylized%20images%2c%20emphasize%20the%20color%20blue.jpeg</image:loc><image:caption>using a security assessment and processes to improve it security, use stylized images, emphasize the color blue</image:caption><image:title>using a security assessment and processes to improve it security, use stylized images, emphasize the color blue</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-1.png</image:loc><image:caption>Navvia-scenery-1</image:caption><image:title>Navvia-scenery-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Backed%20by%20Expert%20Training%20and%20Ongoing%20Support4.png</image:loc><image:caption>Backed by Expert Training and Ongoing Support4</image:caption><image:title>Backed by Expert Training and Ongoing Support4</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/How%20to%20Implement%20IT%20Security%20Management%20The%20Ultimate%20Guide%202.png</image:loc><image:caption>How to Implement IT Security Management The Ultimate Guide 2</image:caption><image:title>How to Implement IT Security Management The Ultimate Guide 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Generate%20Actionable%20Roadmaps%202.png</image:loc><image:caption>Generate Actionable Roadmaps 2</image:caption><image:title>Generate Actionable Roadmaps 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/navvia-process-hero-desktop-retina.jpg</image:loc><image:caption>navvia-process-hero-desktop-retina</image:caption><image:title>navvia-process-hero-desktop-retina</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Security%20-%20ITSM.png</image:loc><image:caption>Security - ITSM</image:caption><image:title>Security - ITSM</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Assess%20with%20Precision.png</image:loc><image:caption>Assess with Precision</image:caption><image:title>Assess with Precision</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Truth%20Behind%20a%20Cyber%20Breach%20v2.png</image:loc><image:caption>The Truth Behind a Cyber Breach v2</image:caption><image:title>The Truth Behind a Cyber Breach v2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blogs%20banners%20.png</image:loc><image:caption>Blogs banners </image:caption><image:title>Blogs banners </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Distribute%2c%20Collect%2c%20and%20Substantiate.png</image:loc><image:caption>Distribute, Collect, and Substantiate</image:caption><image:title>Distribute, Collect, and Substantiate</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Exploring%20the%20Human%20Factors%20in%20Cyber%20Security.png</image:loc><image:caption>Exploring the Human Factors in Cyber Security</image:caption><image:title>Exploring the Human Factors in Cyber Security</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Measure%20What%20Matters.png</image:loc><image:caption>Measure What Matters</image:caption><image:title>Measure What Matters</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Illusion%20of%20Security%203.png</image:loc><image:caption>The Illusion of Security 3</image:caption><image:title>The Illusion of Security 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Built%20for%20Teams%20and%20Consultants.png</image:loc><image:caption>Built for Teams and Consultants</image:caption><image:title>Built for Teams and Consultants</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20is%20an%20Information%20Security%20Management%20System%3F.png</image:loc><image:caption>What is an Information Security Management System?</image:caption><image:title>What is an Information Security Management System?</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/NIST%20CSF%20BLOG.png</image:loc><image:caption>NIST CSF BLOG</image:caption><image:title>NIST CSF BLOG</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Strategic%20Framing.png</image:loc><image:caption>Strategic Framing</image:caption><image:title>Strategic Framing</image:title></image:image><lastmod>2025-11-25</lastmod></url><url><loc>https://navvia.com/blog/to-turn-on-or-off-during-virtual-meetings</loc><image:image><image:loc>https://navvia.com/hubfs/To%20Turn%20On%20or%20Off%20During%20Virtual%20Meetings%202.png</image:loc><image:caption>To Turn On or Off During Virtual Meetings 2</image:caption><image:title>To Turn On or Off During Virtual Meetings 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Urgency%20of%20Cybersecurity%20Supply%20Chain%20Risk%20Management.png</image:loc><image:caption>The Urgency of Cybersecurity Supply Chain Risk Management</image:caption><image:title>The Urgency of Cybersecurity Supply Chain Risk Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Use%20BPM%20to%20create%20a%20Customer%20First%20Organization.png</image:loc><image:caption>Use BPM to create a Customer First Organization</image:caption><image:title>Use BPM to create a Customer First Organization</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Poll%20results.png</image:loc><image:caption>Poll results</image:caption><image:title>Poll results</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/The%20Blank%20Faces%20Phenomenon.png</image:loc><image:caption>The Blank Faces Phenomenon</image:caption><image:title>The Blank Faces Phenomenon</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><lastmod>2023-12-01</lastmod></url><url><loc>https://navvia.com/dvms-digital-business-risk-awareness</loc><image:image><image:loc>https://navvia.com/hubfs/Miscellaneous%20(5)-1.png</image:loc><image:caption>Miscellaneous (5)-1</image:caption><image:title>Miscellaneous 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the Human Factors in Cyber Security</image:caption><image:title>Exploring the Human Factors in Cyber Security</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Four%20Reasons%20CMDB%20Initiatives%20Fail%202.png</image:loc><image:caption>The Four Reasons CMDB Initiatives Fail 2</image:caption><image:title>The Four Reasons CMDB Initiatives Fail 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Urgency%20of%20Cybersecurity%20Supply%20Chain%20Risk%20Management.png</image:loc><image:caption>The Urgency of Cybersecurity Supply Chain Risk Management</image:caption><image:title>The Urgency of Cybersecurity Supply Chain Risk Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/NIST%20SERIES.1png.png</image:loc><image:caption>NIST SERIES.1png</image:caption><image:title>NIST SERIES.1png</image:title></image:image><lastmod>2025-07-28</lastmod></url><url><loc>https://navvia.com/blog/business-process-governance-delivers-quality</loc><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20Are%20the%20Benefits%20of%20Business%20Process%20Management.png</image:loc><image:caption>What Are the Benefits of Business Process Management</image:caption><image:title>What Are the Benefits of Business Process Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20importance%20of%20Business%20Process%20Change%20Management-1.png</image:loc><image:caption>The importance of Business Process Change Management-1</image:caption><image:title>The importance of Business Process Change Management-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Deliver%20Business%20Process%20Quality%20Through%20Governance.png</image:loc><image:caption>Deliver Business Process Quality Through Governance</image:caption><image:title>Deliver Business Process Quality Through Governance</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/The%20prrocess%20framework%20CTA.png</image:loc><image:caption>The prrocess framework CTA</image:caption><image:title>The prrocess framework CTA</image:title></image:image><lastmod>2024-09-17</lastmod></url><url><loc>https://navvia.com/digital-transformation-roadmap</loc><image:image><image:loc>https://navvia.com/hubfs/Marketing/navvia/navvia-favicon2015.png</image:loc><image:caption>navvia-favicon2015</image:caption><image:title>navvia-favicon2015</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Video%20Navvias%20software%20and%20Service%20Management%20Office.png</image:loc><image:caption>Video Navvias software and Service Management Office</image:caption><image:title>Video Navvias software and Service Management Office</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/5-steps-01.png</image:loc><image:caption>5-steps-01</image:caption><image:title>5-steps-01</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/Measuring%20Progress%202.png</image:loc><image:caption>Measuring Progress 2</image:caption><image:title>Measuring Progress 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/DT%20and%20Competitive%20Advantage.png</image:loc><image:caption>DT and Competitive Advantage</image:caption><image:title>DT and Competitive Advantage</image:title></image:image><lastmod>2026-09-02</lastmod></url><url><loc>https://navvia.com/blog/ai-governance-is-only-as-strong-as-the-itsm-processes-behind-it</loc><image:image><image:loc>https://navvia.com/hubfs/The%20Hidden%20Cost%20of%20Process%20Debt.png</image:loc><image:caption>The Hidden Cost of Process Debt</image:caption><image:title>The Hidden Cost of Process Debt</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI%20Governance%20Embedded%20in%20ITSM%20Processes.png</image:loc><image:caption>AI Governance Embedded in ITSM Processes</image:caption><image:title>AI Governance Embedded in ITSM Processes</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20Process%20Diagrams-1.png</image:loc><image:caption>The Importance of Process Diagrams-1</image:caption><image:title>The Importance of Process Diagrams-1</image:title></image:image><lastmod>2026-07-03</lastmod></url><url><loc>https://navvia.com/blog/the-benefits-of-having-a-strong-foundation-of-itsm-processes</loc><image:image><image:loc>https://navvia.com/hubfs/The%20Benefits%20of%20Having%20a%20Strong%20Foundation%20of%20ITSM%20Processes%206.png</image:loc><image:caption>The Benefits of Having a Strong Foundation of ITSM Processes 6</image:caption><image:title>The Benefits of Having a Strong Foundation of ITSM Processes 6</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Performance%20Management%20Drives%20Business%20Process%20Improvement.png</image:loc><image:caption>Performance Management Drives Business Process Improvement</image:caption><image:title>Performance Management Drives Business Process Improvement</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/NIST%20SERIES.1png.png</image:loc><image:caption>NIST SERIES.1png</image:caption><image:title>NIST SERIES.1png</image:title></image:image><lastmod>2026-03-31</lastmod></url><url><loc>https://navvia.com/implementation-services</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/Process%20Design%20and%20Requirements.png</image:loc><image:caption>Process Design and Requirements</image:caption><image:title>Process Design and Requirements</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Logos/Design%20the%20Right%20Processes.png</image:loc><image:caption>Design the Right Processes</image:caption><image:title>Design the Right Processes</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Platform%2c%20Experts%2c%20and%20Partners%201.png</image:loc><image:caption>Platform, Experts, and Partners 1</image:caption><image:title>Platform, Experts, and Partners 1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/Implement%20ITSM%20Processes%20That%20Drive%20Operational%20Resilience.png</image:loc><image:caption>Implement ITSM Processes That Drive Operational Resilience</image:caption><image:title>Implement ITSM Processes That Drive Operational Resilience</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Team%20Enabled.png</image:loc><image:caption>Team Enabled</image:caption><image:title>Team Enabled</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Pilot%20and%20validate.png</image:loc><image:caption>Pilot and validate</image:caption><image:title>Pilot and validate</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Marketing/navvia/navvia-favicon2015.png</image:loc><image:caption>navvia-favicon2015</image:caption><image:title>navvia-favicon2015</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/Training%20&amp;%20Rollout.png</image:loc><image:caption>Training &amp; Rollout</image:caption><image:title>Training &amp; Rollout</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Rollout%20and%20Embed.png</image:loc><image:caption>Rollout and Embed</image:caption><image:title>Rollout and Embed</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Translated%20Insights.png</image:loc><image:caption>Translated Insights</image:caption><image:title>Translated Insights</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Illustrations/ITSM%20Tool%20Implementation.png</image:loc><image:caption>ITSM Tool Implementation</image:caption><image:title>ITSM Tool Implementation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Miscellaneous-1.png</image:loc><image:caption>Miscellaneous-1</image:caption><image:title>Miscellaneous-1</image:title></image:image><lastmod>2026-06-25</lastmod></url><url><loc>https://navvia.com/trial-experience</loc><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Check%20icon.png</image:loc><image:caption>Check icon</image:caption><image:title>Check icon</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Logo%20Large-white%20TM.png</image:loc><image:caption>Logo Large-white TM</image:caption><image:title>Logo Large-white TM</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-5.png</image:loc><image:caption>Navvia-scenery-5</image:caption><image:title>Navvia-scenery-5</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/wave-2.png</image:loc><image:caption>wave-2</image:caption><image:title>wave-2</image:title></image:image><lastmod>2025-09-29</lastmod></url><url><loc>https://navvia.com/webinars/enterprise-change-management-a-conversation-with-new-york-city-health-hospitals</loc><image:image><image:loc>https://navvia.com/hubfs/Intro%20to%20the%20Nist%20Cybersecutiry%20Framework%20tn%20v3.png</image:loc><image:caption>Intro to the Nist Cybersecutiry Framework tn v3</image:caption><image:title>Intro to the Nist Cybersecutiry Framework tn v3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20and%20the%20Digital%20Enterprise.png</image:loc><image:caption>Business Process Management and the Digital Enterprise</image:caption><image:title>Business Process Management and the Digital Enterprise</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Cyber%20Sec%20Thumbnail%203.png</image:loc><image:caption>Cyber Sec Thumbnail 3</image:caption><image:title>Cyber Sec Thumbnail 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/blog/5-benefits-of-a-sipoc-diagram</loc><image:image><image:loc>https://navvia.com/hubfs/What%20are%20process%20levels%2c%20and%20why%20are%20they%20important.png</image:loc><image:caption>What are process levels, and why are they important</image:caption><image:title>What are process levels, and why are they important</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/5%20Benefits%20of%20a%20SIPOC%20diagram.png</image:loc><image:caption>5 Benefits of a SIPOC diagram</image:caption><image:title>5 Benefits of a SIPOC diagram</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Configuration%20Management.png</image:loc><image:caption>Configuration Management</image:caption><image:title>Configuration Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Introduction%20to%20Process%20Mapping-1.png</image:loc><image:caption>Introduction to Process Mapping-1</image:caption><image:title>Introduction to Process Mapping-1</image:title></image:image><lastmod>2024-06-14</lastmod></url><url><loc>https://navvia.com/navvia-implementation-services</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-9-1.png</image:loc><image:caption>Navvia-scenery-9-1</image:caption><image:title>Navvia-scenery-9-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><lastmod>2024-02-02</lastmod></url><url><loc>https://navvia.com/blog/the-truth-behind-a-cyber-breach-how-human-error-and-process-failures-lead-to-security-incidents</loc><image:image><image:loc>https://navvia.com/hubfs/The%20Truth%20Behind%20a%20Cyber%20Breach%20v2.png</image:loc><image:caption>The Truth Behind a Cyber Breach v2</image:caption><image:title>The Truth Behind a Cyber Breach v2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Benefits%20of%20Having%20a%20Strong%20Foundation%20of%20ITSM%20Processes%206.png</image:loc><image:caption>The Benefits of Having a Strong Foundation of ITSM Processes 6</image:caption><image:title>The Benefits of Having a Strong Foundation of ITSM Processes 6</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Change%20Proposal%20ITIL%E2%80%99s%20Hidden%20Gem.png</image:loc><image:caption>Change Proposal ITIL’s Hidden Gem</image:caption><image:title>Change Proposal ITIL’s Hidden Gem</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Davids%20Files/live%20demo%20invite.png</image:loc><image:caption>live demo invite</image:caption><image:title>live demo invite</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><lastmod>2025-03-11</lastmod></url><url><loc>https://navvia.com/blog/business-process-management-methodologies</loc><image:image><image:loc>https://navvia.com/hubfs/What%20Are%20the%20Benefits%20of%20Business%20Process%20Management.png</image:loc><image:caption>What Are the Benefits of Business Process Management</image:caption><image:title>What Are the Benefits of Business Process Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Organizational%20Change%20Management%20Best%20Practices%20for%20BPM.png</image:loc><image:caption>Organizational Change Management Best Practices for BPM</image:caption><image:title>Organizational Change Management Best Practices for BPM</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blog%20Process%20Governance.png</image:loc><image:caption>Blog Process Governance</image:caption><image:title>Blog Process Governance</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Methodologies%2c%20Whats%20In%20Your%20Toolbox.png</image:loc><image:caption>Business Process Management Methodologies, Whats In Your Toolbox</image:caption><image:title>Business Process Management Methodologies, Whats In Your Toolbox</image:title></image:image><lastmod>2024-06-17</lastmod></url><url><loc>https://navvia.com/operational-resilience-starts-with-itsm-processes</loc><image:image><image:loc>https://navvia.com/hubfs/Marketing/navvia/navvia-favicon2015.png</image:loc><image:caption>navvia-favicon2015</image:caption><image:title>navvia-favicon2015</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/sharlk%20fin%20cycle.png</image:loc><image:caption>sharlk fin cycle</image:caption><image:title>sharlk fin cycle</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><lastmod>2026-07-13</lastmod></url><url><loc>https://navvia.com/blog/operational-resilience-in-practice-process-design</loc><image:image><image:loc>https://navvia.com/hubfs/operational%20resilience%20assessment.png</image:loc><image:caption>operational resilience assessment</image:caption><image:title>operational resilience assessment</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/OpRes%20Process%20Design.png</image:loc><image:caption>OpRes Process Design</image:caption><image:title>OpRes Process Design</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Building%20an%20ITSM%20Risk%20Management%20Process.png</image:loc><image:caption>Building an ITSM Risk Management Process</image:caption><image:title>Building an ITSM Risk Management Process</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/process%20governance%20for%20operational%20resilience.png</image:loc><image:caption>process governance for operational resilience</image:caption><image:title>process governance for operational resilience</image:title></image:image><lastmod>2026-04-13</lastmod></url><url><loc>https://navvia.com/blog/does-your-company-have-an-ai-acceptable-use-policy</loc><image:image><image:loc>https://navvia.com/hubfs/Prove%20ITSM%E2%80%99s%20worth.png</image:loc><image:caption>Prove ITSM’s worth</image:caption><image:title>Prove ITSM’s worth</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/An%20ITSM%20Process%20Design%20Approach.png</image:loc><image:caption>An ITSM Process Design Approach</image:caption><image:title>An ITSM Process Design Approach</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blogs%20banners%20%20(2).png</image:loc><image:caption>Blogs banners  (2)</image:caption><image:title>Blogs banners  (2)</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Does%20Your%20Company%20Have%20an%20AI%20Acceptable%20Use%20Policy%3F.png</image:loc><image:caption>Does Your Company Have an AI Acceptable Use Policy?</image:caption><image:title>Does Your Company Have an AI Acceptable Use Policy?</image:title></image:image><lastmod>2025-03-11</lastmod></url><url><loc>https://navvia.com/blog/process-framework-guide-processes</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/The%20Business%20Process%20Framework%20(horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>The Business Process Framework</video:title><video:description>Provides an introduction to business process 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</image:caption><image:title>The Process Framework – A Guide for All Processes </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Governance%20Model%20Maintains%20the%20Integrity%20of%20Process-1.png</image:loc><image:caption>Process Governance Model Maintains the Integrity of Process-1</image:caption><image:title>Process Governance Model Maintains the Integrity of Process-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/process%20framework%20graphic.png</image:loc><image:caption>process framework graphic</image:caption><image:title>process framework graphic</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Process%20Governance%20Model%20CTA.png</image:loc><image:caption>Process Governance Model CTA</image:caption><image:title>Process Governance Model CTA</image:title></image:image><lastmod>2024-02-20</lastmod></url><url><loc>https://navvia.com/blog/what-are-process-levels</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Process%20Levels%20(horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>Process Levels</video:title><video:description>Process Levels (horizontal)</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Process%20Levels%20(horizontal).mp4</video:content_loc><video:duration>56</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/High-Level%20Process%20Flow.png</image:loc><image:caption>High-Level Process Flow</image:caption><image:title>High-Level Process Flow</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20Are%20the%20Benefits%20of%20Business%20Process%20Management.png</image:loc><image:caption>What Are the Benefits of Business Process Management</image:caption><image:title>What Are the Benefits of Business Process Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Mapping%20Example.png</image:loc><image:caption>Process Mapping Example</image:caption><image:title>Process Mapping Example</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20are%20process%20levels%2c%20and%20why%20are%20they%20important.png</image:loc><image:caption>What are process levels, and why are they important</image:caption><image:title>What are process levels, and why are they important</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Process%20Diagrams-%20Why%20they%20are%20important%20&amp;%20examples%20to%20get%20you%20started.png</image:loc><image:caption>Process Diagrams- Why they are important &amp; examples to get you started</image:caption><image:title>Process Diagrams- Why they are important &amp; examples to get you started</image:title></image:image><lastmod>2025-01-31</lastmod></url><url><loc>https://navvia.com/blog/process-management-minute-series-intro</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Process%20Management%20Minute%20Intro%20-%20Horizontal.mp4/medium.jpg</video:thumbnail_loc><video:title>Introduction to The Process Management Minute</video:title><video:description>Process Management Minute Intro - Horizontal</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/Process%20Management%20Minute%20Intro%20-%20Horizontal.mp4</video:content_loc><video:duration>51</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20Methodologies%2c%20Whats%20In%20Your%20Toolbox.png</image:loc><image:caption>Business Process Management Methodologies, Whats In Your Toolbox</image:caption><image:title>Business Process Management Methodologies, Whats In Your Toolbox</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Digital%20Transfoamtion%20Webinar.png</image:loc><image:caption>Digital Transfoamtion Webinar</image:caption><image:title>Digital Transfoamtion Webinar</image:title></image:image><lastmod>2024-01-28</lastmod></url><url><loc>https://navvia.com/dvms-nist-cybersecurity-framework-800-53-practitioner</loc><image:image><image:loc>https://navvia.com/hubfs/Miscellaneous-1.png</image:loc><image:caption>Miscellaneous-1</image:caption><image:title>Miscellaneous-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-5.png</image:loc><image:caption>Navvia-scenery-5</image:caption><image:title>Navvia-scenery-5</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Practicioner%20Implement.png</image:loc><image:caption>Practicioner Implement</image:caption><image:title>Practicioner Implement</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Miscellaneous%20(9).png</image:loc><image:caption>Miscellaneous (9)</image:caption><image:title>Miscellaneous (9)</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><lastmod>2025-07-30</lastmod></url><url><loc>https://navvia.com/blog/itsm-and-the-canadian-governments-stance-on-operational-resilience</loc><image:image><image:loc>https://navvia.com/hubfs/Operational%20Resilience%20in%20Canada%20How%20ITSM%20Supports%20Regulated%20Organizations.png</image:loc><image:caption>Operational Resilience in Canada How ITSM Supports Regulated Organizations</image:caption><image:title>Operational Resilience in Canada How ITSM Supports Regulated Organizations</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/OpRes%20Process%20Design.png</image:loc><image:caption>OpRes Process Design</image:caption><image:title>OpRes Process Design</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/It%E2%80%99s%20Likely%20Weak%20ITSM%20Processes%202.png</image:loc><image:caption>It’s Likely Weak ITSM Processes 2</image:caption><image:title>It’s Likely Weak ITSM Processes 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/operational%20resilience%20assessment.png</image:loc><image:caption>operational resilience assessment</image:caption><image:title>operational resilience assessment</image:title></image:image><lastmod>2026-05-15</lastmod></url><url><loc>https://navvia.com/operational-resilience</loc><image:image><image:loc>https://navvia.com/hubfs/Secure%20Evidence%20Collection.png</image:loc><image:caption>Secure Evidence Collection</image:caption><image:title>Secure Evidence Collection</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Exploring%20the%20Human%20Factors%20in%20Cyber%20Security.png</image:loc><image:caption>Exploring the Human Factors in Cyber Security</image:caption><image:title>Exploring the Human Factors in Cyber Security</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Software%20Development%20&amp;%20Management.png</image:loc><image:caption>Software Development &amp; Management</image:caption><image:title>Software Development &amp; Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Supports%20Continuous%20Security%20Maturity%20v3.png</image:loc><image:caption>Supports Continuous Security Maturity v3</image:caption><image:title>Supports Continuous Security Maturity v3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Automated%20Survey%20Tracking%20&amp;%20Reminders.png</image:loc><image:caption>Automated Survey Tracking &amp; Reminders</image:caption><image:title>Automated Survey Tracking &amp; Reminders</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Illusion%20of%20Security%203.png</image:loc><image:caption>The Illusion of Security 3</image:caption><image:title>The Illusion of Security 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Strengthens%20Confidence%20in%20Your%20Security%20Strategy%20v3.png</image:loc><image:caption>Strengthens Confidence in Your Security Strategy v3</image:caption><image:title>Strengthens Confidence in Your Security Strategy v3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Broad%20Reach%20&amp;%20Scalability%20v2.png</image:loc><image:caption>Broad Reach &amp; Scalability v2</image:caption><image:title>Broad Reach &amp; Scalability v2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Security%20-%20ITSM.png</image:loc><image:caption>Security - ITSM</image:caption><image:title>Security - ITSM</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/206.png</image:loc><image:caption>206</image:caption><image:title>206</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Identifies%20Security%20Gaps%20for%20Targeted%20Improvement.png</image:loc><image:caption>Identifies Security Gaps for Targeted Improvement</image:caption><image:title>Identifies Security Gaps for Targeted Improvement</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Aligns%20with%20Best%20Practice%20Frameworks%20v3.png</image:loc><image:caption>Aligns with Best Practice Frameworks v3</image:caption><image:title>Aligns with Best Practice Frameworks v3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Service%20Continuity%20Management.png</image:loc><image:caption>Service Continuity Management</image:caption><image:title>Service Continuity Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Problem%20Management.png</image:loc><image:caption>Problem Management</image:caption><image:title>Problem Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/IT%20Asset%20Management.png</image:loc><image:caption>IT Asset Management</image:caption><image:title>IT Asset Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Release%20Management.png</image:loc><image:caption>Release Management</image:caption><image:title>Release Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Change%20Management.png</image:loc><image:caption>Change Management</image:caption><image:title>Change Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Validation%20&amp;%20Testing.png</image:loc><image:caption>Validation &amp; Testing</image:caption><image:title>Validation &amp; Testing</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI-Generated%20Media/Images/using%20a%20security%20assessment%20and%20processes%20to%20improve%20it%20security%2c%20use%20stylized%20images%2c%20emphasize%20the%20color%20blue.jpeg</image:loc><image:caption>using a security assessment and processes to improve it security, use stylized images, emphasize the color blue</image:caption><image:title>using a security assessment and processes to improve it security, use stylized images, emphasize the color blue</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Enhances%20Compliance%20with%20Security%20and%20Regulatory%20Standards%20v3.png</image:loc><image:caption>Enhances Compliance with Security and Regulatory Standards v3</image:caption><image:title>Enhances Compliance with Security and Regulatory Standards v3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Nist%20&amp;%20ITSM%20V4%20.png</image:loc><image:caption>Nist &amp; ITSM V4 </image:caption><image:title>Nist &amp; ITSM V4 </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Smart%20Segmentation%20&amp;%20Analytics.png</image:loc><image:caption>Smart Segmentation &amp; Analytics</image:caption><image:title>Smart Segmentation &amp; Analytics</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Infrastructure%20Management.png</image:loc><image:caption>Infrastructure Management</image:caption><image:title>Infrastructure Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Improves%20Security%20Awareness%20v3.png</image:loc><image:caption>Improves Security Awareness v3</image:caption><image:title>Improves Security Awareness v3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/ITSM%20&amp;%20NIST.png</image:loc><image:caption>ITSM &amp; NIST</image:caption><image:title>ITSM &amp; NIST</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/it%20security%20logo%204.png</image:loc><image:caption>it security logo 4</image:caption><image:title>it security logo 4</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Risk%20Management.png</image:loc><image:caption>Risk Management</image:caption><image:title>Risk Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Comprehensive%20Reporting%20&amp;%20Insights.png</image:loc><image:caption>Comprehensive Reporting &amp; Insights</image:caption><image:title>Comprehensive Reporting &amp; Insights</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20is%20an%20Information%20Security%20Management%20System%3F.png</image:loc><image:caption>What is an Information Security Management System?</image:caption><image:title>What is an Information Security Management System?</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Blogs%20banners%20.png</image:loc><image:caption>Blogs banners </image:caption><image:title>Blogs banners </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Information%20Security%20Management.png</image:loc><image:caption>Information Security Management</image:caption><image:title>Information Security Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Truth%20Behind%20a%20Cyber%20Breach%20v2.png</image:loc><image:caption>The Truth Behind a Cyber Breach v2</image:caption><image:title>The Truth Behind a Cyber Breach v2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/AI%20Resilience%20Reports.png</image:loc><image:caption>AI Resilience Reports</image:caption><image:title>AI Resilience Reports</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/NIST%20CSF%20BLOG.png</image:loc><image:caption>NIST CSF BLOG</image:caption><image:title>NIST CSF BLOG</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Supplier%20Management.png</image:loc><image:caption>Supplier Management</image:caption><image:title>Supplier Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/How%20to%20Implement%20IT%20Security%20Management%20The%20Ultimate%20Guide%202.png</image:loc><image:caption>How to Implement IT Security Management The Ultimate Guide 2</image:caption><image:title>How to Implement IT Security Management The Ultimate Guide 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Marketing/navvia/navvia-favicon2015.png</image:loc><image:caption>navvia-favicon2015</image:caption><image:title>navvia-favicon2015</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Incident%20Management-1.png</image:loc><image:caption>Incident Management-1</image:caption><image:title>Incident Management-1</image:title></image:image><lastmod>2025-10-27</lastmod></url><url><loc>https://navvia.com/blog/practical-governance-beats-best-practice-frameworks-every-time</loc><image:image><image:loc>https://navvia.com/hubfs/Blog%20Process%20Governance.png</image:loc><image:caption>Blog Process Governance</image:caption><image:title>Blog Process Governance</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/sharlk%20fin%20cycle.png</image:loc><image:caption>sharlk fin cycle</image:caption><image:title>sharlk fin cycle</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Practical%20Governance%20Beats%20Best-Practice%20Frameworks%20Every%20Time%202.png</image:loc><image:caption>Practical Governance Beats Best-Practice Frameworks Every Time 2</image:caption><image:title>Practical Governance Beats Best-Practice Frameworks Every Time 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/process%20governance%20for%20operational%20resilience.png</image:loc><image:caption>process governance for operational resilience</image:caption><image:title>process governance for operational resilience</image:title></image:image><lastmod>2026-03-31</lastmod></url><url><loc>https://navvia.com/webinars/best-practices-for-business-process-automation-in-servicenow</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Business%20Process%20Management%20guide.png</image:loc><image:caption>Business Process Management guide</image:caption><image:title>Business Process Management guide</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/blog/should-your-company-adopt-an-itil-organizational-structure</loc><image:image><image:loc>https://navvia.com/hubfs/Change%20Management%20Best%20Practices%202.png</image:loc><image:caption>Change Management Best Practices 2</image:caption><image:title>Change Management Best Practices 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Service%20Management%20Office%20Blog.png</image:loc><image:caption>Service Management Office Blog</image:caption><image:title>Service Management Office Blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Ned%20from%20Navvia%20pointing%20to%20the%20ITIL%20organizational%20structure%20icon.png</image:loc><image:caption>Ned from Navvia pointing to the ITIL organizational structure icon</image:caption><image:title>Ned from Navvia pointing to the ITIL organizational structure icon</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Practical%20Governance%20Beats%20Best-Practice%20Frameworks%20Every%20Time%202.png</image:loc><image:caption>Practical Governance Beats Best-Practice Frameworks Every Time 2</image:caption><image:title>Practical Governance Beats Best-Practice Frameworks Every Time 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Blog.png</image:loc><image:caption>Problem Management Blog</image:caption><image:title>Problem Management Blog</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITIL%20History.png</image:loc><image:caption>ITIL History</image:caption><image:title>ITIL History</image:title></image:image><lastmod>2023-09-05</lastmod></url><url><loc>https://navvia.com/product</loc><image:image><image:loc>https://navvia.com/hubfs/Cybersecurity%20Homepage.png</image:loc><image:caption>Cybersecurity Homepage</image:caption><image:title>Cybersecurity Homepage</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Collaborative%20Process%20Design.png</image:loc><image:caption>Collaborative Process Design</image:caption><image:title>Collaborative Process Design</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-2.png</image:loc><image:caption>Navvia-scenery-2</image:caption><image:title>Navvia-scenery-2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Process%20Improvement.png</image:loc><image:caption>Process Improvement</image:caption><image:title>Process Improvement</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Process%20Design.png</image:loc><image:caption>Process Design</image:caption><image:title>Process Design</image:title></image:image><lastmod>2025-09-17</lastmod></url><url><loc>https://navvia.com/webinars/itsm-tool-implementation-practical-advice-for-a-successful-project</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/nist-training</loc><image:image><image:loc>https://navvia.com/hubfs/90%20min%20courses%20NIST.png</image:loc><image:caption>90 min courses NIST</image:caption><image:title>90 min courses NIST</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/DVMS%202.png</image:loc><image:caption>DVMS 2</image:caption><image:title>DVMS 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/DVMS%201-1.png</image:loc><image:caption>DVMS 1-1</image:caption><image:title>DVMS 1-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Practicioner%20Implement.png</image:loc><image:caption>Practicioner Implement</image:caption><image:title>Practicioner Implement</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Foundation.png</image:loc><image:caption>Foundation</image:caption><image:title>Foundation</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-hero.jpg</image:loc><image:caption>Navvia-hero</image:caption><image:title>Navvia-hero</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/DCMS%203.png</image:loc><image:caption>DCMS 3</image:caption><image:title>DCMS 3</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Miscellaneous%20(4)-2.png</image:loc><image:caption>Miscellaneous (4)-2</image:caption><image:title>Miscellaneous (4)-2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Awareness-1.png</image:loc><image:caption>Awareness-1</image:caption><image:title>Awareness-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/DVMS%20image.png</image:loc><image:caption>DVMS image</image:caption><image:title>DVMS image</image:title></image:image><lastmod>2025-07-30</lastmod></url><url><loc>https://navvia.com/blog/the-synergy-between-itsm-risk-management-and-itsm-security-management</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/The%20Synergy%20Between%20ITSM%20Security%20and%20Risk%20Management%20Page%20video.mp4/medium.jpg</video:thumbnail_loc><video:title>This video highlights how ITSM processes mitigate risk, focusing on security and risk management to navigate today's evolving threat landscape.</video:title><video:description>The Synergy Between ITSM Security and Risk Management Page video</video:description><video:content_loc>https://navvia.com/hubfs/The%20Synergy%20Between%20ITSM%20Security%20and%20Risk%20Management%20Page%20video.mp4</video:content_loc><video:duration>60</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/NIST%20CSF%20BLOG.png</image:loc><image:caption>NIST CSF BLOG</image:caption><image:title>NIST CSF BLOG</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Synergy%20Between%20ITSM%20Security%20and%20Risk%20Management%202-1.png</image:loc><image:caption>The Synergy Between ITSM Security and Risk Management 2-1</image:caption><image:title>The Synergy Between ITSM Security and Risk Management 2-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20is%20an%20Information%20Security%20Management%20System%3F.png</image:loc><image:caption>What is an Information Security Management System?</image:caption><image:title>What is an Information Security Management System?</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Building%20an%20IT%20Security%20Management%20Process%202.png</image:loc><image:caption>Building an IT Security Management Process 2</image:caption><image:title>Building an IT Security Management Process 2</image:title></image:image><lastmod>2025-02-05</lastmod></url><url><loc>https://navvia.com/business-process-design</loc><image:image><image:loc>https://navvia.com/hubfs/auto%20documentation%202.png</image:loc><image:caption>auto documentation 2</image:caption><image:title>auto documentation 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia%20Features-1.png</image:loc><image:caption>Navvia Features-1</image:caption><image:title>Navvia Features-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20mapping-1.png</image:loc><image:caption>Process mapping-1</image:caption><image:title>Process mapping-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Framework%20alignment%202.png</image:loc><image:caption>Framework alignment 2</image:caption><image:title>Framework alignment 2</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-8.png</image:loc><image:caption>Navvia-scenery-8</image:caption><image:title>Navvia-scenery-8</image:title></image:image><lastmod>2025-09-25</lastmod></url><url><loc>https://navvia.com/webinars/user-story-mapping-a-process-driven-approach</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.png</image:loc><image:caption>BPM Webinar</image:caption><image:title>BPM Webinar</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png</image:loc><image:caption>ITSM Webinar</image:caption><image:title>ITSM Webinar</image:title></image:image><lastmod>2026-06-15</lastmod></url><url><loc>https://navvia.com/what-is-it-service-management-a-complete-guide</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/3%20things%20for%20a%20successful%20ITSM%20implementation%20(horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title> Three things for a successful ITSM implementation</video:title><video:description>Getting IT Service Management on Track: 3 Key Ingredients
This video explores the three essential elements for a successful implementation of IT Service Management (ITSM).

1. People Power:

The video emphasizes that ITSM is ultimately about people.  Successful adoption hinges on effective change management.  This means clear communication about the benefits for employees, comprehensive training, and ongoing support to ensure everyone's on board.

2. Process Matters:

While processes can sometimes get a bad rap for being cumbersome, the video argues that well-defined processes are crucial for ITSM success.  By mapping these workflows, organizations can identify bottlenecks, improve efficiency, and ultimately save money.

3. The Right Tools for the Job:

ITSM tools can automate processes, bringing them to life.  However, the video cautions against getting carried away with fancy features.  The key is to choose tools that align with your existing processes and avoid overspending on functionalities you might not need.</video:description><video:content_loc>https://navvia.com/hubfs/MKTG%20Folder/Videos/3%20things%20for%20a%20successful%20ITSM%20implementation%20(horizontal).mp4</video:content_loc><video:duration>61</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Cobits%20domain-1.png</image:loc><image:caption>Cobits domain-1</image:caption><image:title>Cobits domain-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Process%20documentation%20information.png</image:loc><image:caption>Process documentation information</image:caption><image:title>Process documentation information</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/What%20is%20IT%20Service%20Management.%20A%20Complete%20Guide.png</image:loc><image:caption>What is IT Service Management. A Complete Guide</image:caption><image:title>What is IT Service Management. A Complete Guide</image:title></image:image><lastmod>2025-02-05</lastmod></url><url><loc>https://navvia.com/blog/why-is-itsm-important-to-your-business</loc><image:image><image:loc>https://navvia.com/hubfs/3%20things%20succesful%20ITSM%20implmentation%20.png</image:loc><image:caption>3 things succesful ITSM implmentation </image:caption><image:title>3 things succesful ITSM implmentation </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Prove%20ITSM%E2%80%99s%20worth.png</image:loc><image:caption>Prove ITSM’s worth</image:caption><image:title>Prove ITSM’s worth</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Implementing%20a%20Service%20Management%20Office%20Organizational%20Structure.png</image:loc><image:caption>Implementing a Service Management Office Organizational Structure</image:caption><image:title>Implementing a Service Management Office Organizational Structure</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Changing%20Face%20of%20Service%20Management.png</image:loc><image:caption>The Changing Face of Service Management</image:caption><image:title>The Changing Face of Service Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Four%20Reasons%20CMDB%20Initiatives%20Fail%202.png</image:loc><image:caption>The Four Reasons CMDB Initiatives Fail 2</image:caption><image:title>The Four Reasons CMDB Initiatives Fail 2</image:title></image:image><lastmod>2024-05-06</lastmod></url><url><loc>https://navvia.com/blog/summiting-cybersecurity-with-the-nist-csf-protect</loc><image:image><image:loc>https://navvia.com/hubfs/Protect.%20Blog.%20NIST.png</image:loc><image:caption>Protect. Blog. NIST</image:caption><image:title>Protect. Blog. NIST</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Use%20BPM%20to%20create%20a%20Customer%20First%20Organization.png</image:loc><image:caption>Use BPM to create a Customer First Organization</image:caption><image:title>Use BPM to create a Customer First Organization</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Synergy%20Between%20ITSM%20Security%20and%20Risk%20Management%202-1.png</image:loc><image:caption>The Synergy Between ITSM Security and Risk Management 2-1</image:caption><image:title>The Synergy Between ITSM Security and Risk Management 2-1</image:title></image:image><lastmod>2025-07-14</lastmod></url><url><loc>https://navvia.com/blog/digital-transformation-journey-not-destination</loc><image:image><image:loc>https://navvia.com/hubfs/Business%20Process%20Management%20-%20Leading%20Digital%20Transformation%20.png</image:loc><image:caption>Business Process Management - Leading Digital Transformation </image:caption><image:title>Business Process Management - Leading Digital Transformation </image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/design%20thinking.png</image:loc><image:caption>design thinking</image:caption><image:title>design thinking</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Identification%20Blog%20image.png</image:loc><image:caption>Process Identification Blog image</image:caption><image:title>Process Identification Blog image</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Digital%20Transformation%20is%20a%20Journey-%20dont%20focus%20on%20the%20destination.png</image:loc><image:caption>Digital Transformation is a Journey- dont focus on the destination</image:caption><image:title>Digital Transformation is a Journey- dont focus on the destination</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><lastmod>2024-07-15</lastmod></url><url><loc>https://navvia.com/blog/itil-vs-cobit-can-they-coexist</loc><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITIL%20vs%20COBIT%20-%20Can%20they%20Coexist.png</image:loc><image:caption>ITIL vs COBIT - Can they Coexist</image:caption><image:title>ITIL vs COBIT - Can they Coexist</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Change%20Proposal%20ITIL%E2%80%99s%20Hidden%20Gem.png</image:loc><image:caption>Change Proposal ITIL’s Hidden Gem</image:caption><image:title>Change Proposal ITIL’s Hidden Gem</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Ned%20from%20Navvia%20pointing%20to%20the%20ITIL%20organizational%20structure%20icon.png</image:loc><image:caption>Ned from Navvia pointing to the ITIL organizational structure icon</image:caption><image:title>Ned from Navvia pointing to the ITIL organizational structure icon</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/The%20Importance%20of%20an%20ITIL%20PMO.png</image:loc><image:caption>The Importance of an ITIL PMO</image:caption><image:title>The Importance of an ITIL PMO</image:title></image:image><lastmod>2023-08-18</lastmod></url><url><loc>https://navvia.com/blog/the-benefits-of-establishing-a-business-process-framework</loc><video:video><video:thumbnail_loc>https://navvia.com/hubfs/The%20Business%20Process%20Framework%20(horizontal).mp4/medium.jpg</video:thumbnail_loc><video:title>The Business Process Framework</video:title><video:description>Provides an introduction to business process frameworks.</video:description><video:content_loc>https://navvia.com/hubfs/The%20Business%20Process%20Framework%20(horizontal).mp4</video:content_loc><video:duration>56</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live></video:video><image:image><image:loc>https://navvia.com/hubfs/The%20importance%20of%20Business%20Process%20Change%20Management-1.png</image:loc><image:caption>The importance of Business Process Change Management-1</image:caption><image:title>The importance of Business Process Change Management-1</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Configuration%20Management.png</image:loc><image:caption>Configuration Management</image:caption><image:title>Configuration Management</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png</image:loc><image:caption></image:caption><image:title>Process Management Minute Blog TN</image:title></image:image><lastmod>2024-10-28</lastmod></url><url><loc>https://navvia.com/contact</loc><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/X_rounded_icon.svg.png</image:loc><image:caption>X_rounded_icon.svg</image:caption><image:title>X_rounded_icon.svg</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/united-states-square-national-flag-vector.jpg</image:loc><image:caption>united-states-square-national-flag-vector</image:caption><image:title>united-states-square-national-flag-vector</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/X_square_icon.png</image:loc><image:caption>X_square_icon</image:caption><image:title>X_square_icon</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Product/Navvia_computer.png</image:loc><image:caption>A laptop displaying a flowchart diagram on its screen, set against a blue abstract shape on a white background.</image:caption><image:title>Navvia_computer</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/Website%202026/Images/Icons/Canada%20Flag%20Contact.png</image:loc><image:caption>Canada Flag Contact</image:caption><image:title>Canada Flag Contact</image:title></image:image><lastmod>2026-07-06</lastmod></url><url><loc>https://navvia.com/business-technology-leaders</loc><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/bg-hero-resources.png</image:loc><image:caption>bg-hero-resources</image:caption><image:title>bg-hero-resources</image:title></image:image><lastmod>2025-09-12</lastmod></url><url><loc>https://navvia.com/consulting-firms-and-msps</loc><image:image><image:loc>https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpg</image:loc><image:caption>Navvia-process-hero-trial-journey-scene-intro</image:caption><image:title>Navvia-process-hero-trial-journey-scene-intro</image:title></image:image><image:image><image:loc>https://navvia.com/hubfs/bg-hero-resources.png</image:loc><image:caption>bg-hero-resources</image:caption><image:title>bg-hero-resources</image:title></image:image><lastmod>2025-09-04</lastmod></url></urlset>