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If not, consider embarking on Process Identification. Process Identification, or Process Discovery, is the first element in Business Process Management. It involves analyzing the activities and tasks involved in a business process. Process identification starts with collecting data from various sources, such as interviews, workshops, observations, and existing documentation. Once gathered, we use this information to create a detailed process map. This map, called the As-Is process, is used to help optimize, automate, and improve the process. Process Mining and Artificial Intelligence tools can also help with process identification. 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People Power: The video emphasizes that ITSM is ultimately about people. Successful adoption hinges on effective change management. This means clear communication about the benefits for employees, comprehensive training, and ongoing support to ensure everyone's on board. 2. Process Matters: While processes can sometimes get a bad rap for being cumbersome, the video argues that well-defined processes are crucial for ITSM success. By mapping these workflows, organizations can identify bottlenecks, improve efficiency, and ultimately save money. 3. The Right Tools for the Job: ITSM tools can automate processes, bringing them to life. However, the video cautions against getting carried away with fancy features. The key is to choose tools that align with your existing processes and avoid overspending on functionalities you might not need.https://navvia.com/hubfs/MKTG%20Folder/Videos/3%20things%20for%20a%20successful%20ITSM%20implementation%20(horizontal).mp461nonohttps://navvia.com/hubfs/Process%20Identification%20Blog%20image.pngProcess Identification Blog imageProcess Identification Blog imagehttps://navvia.com/hubfs/The%20Illusion%20of%20Security%203.pngThe Illusion of Security 3The Illusion of Security 3https://navvia.com/hubfs/The%203%20Pillars%20of%20IT%20Security.pngThe 3 Pillars of IT SecurityThe 3 Pillars of IT Securityhttps://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.pnglogo-Navvia-1logo-Navvia-1https://navvia.com/hubfs/3%20things%20succesful%20ITSM%20implmentation%20.png3 things succesful ITSM implmentation 3 things succesful ITSM implmentation 2025-02-10https://navvia.com/blog/why-cybersecurity-fails-without-clear-processeshttps://navvia.com/hubfs/Why%20Cybersecurity%20Fails%20Without%20Clear%20Processes-1.pngWhy Cybersecurity Fails Without Clear Processes-1Why Cybersecurity Fails Without Clear Processes-1https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.pnglogo-Navvia-1logo-Navvia-1https://navvia.com/hubfs/NIST%20CSF%20%20Respond.pngNIST CSF RespondNIST CSF Respondhttps://navvia.com/hubfs/Blogs%20banners%20%20(3).pngBlogs banners (3)Blogs banners (3)https://navvia.com/hubfs/Why%20Third-Party%20Cyber%20Risk%20Breaks%20Operational%20Resilience.pngWhy Third-Party Cyber Risk Breaks Operational ResilienceWhy Third-Party Cyber Risk Breaks Operational Resilience2026-01-20https://navvia.com/blog/summiting-cybersecurity-with-the-nist-csf-govern-with-purposehttps://navvia.com/hubfs/Practical%20Governance%20Beats%20Best-Practice%20Frameworks%20Every%20Time%202.pngPractical Governance Beats Best-Practice Frameworks Every Time 2Practical Governance Beats Best-Practice Frameworks Every Time 2https://navvia.com/hubfs/Blog%20Process%20Governance.pngBlog Process GovernanceBlog Process Governancehttps://navvia.com/hubfs/Blogs%20banners%20%20(4).pngBlogs banners (4)Blogs banners (4)https://navvia.com/hubfs/Operational%20Resiliency%20Starts%20With%20Leadership%202.pngOperational Resiliency Starts With Leadership 2Operational Resiliency Starts With Leadership 2https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.pnglogo-Navvia-1logo-Navvia-12025-08-27https://navvia.com/blog/the-itsm-paradigm-business-relationship-managementhttps://navvia.com/hubfs/ITSM%20and%20the%20Role%20of%20the%20Business%20Relationship%20Manager%202.pngITSM and the Role of the Business Relationship Manager 2ITSM and the Role of the Business Relationship Manager 2https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Release%20Management%20Best%20Practices.pngRelease Management Best PracticesRelease Management Best Practiceshttps://navvia.com/hubfs/The%20Synergy%20Between%20ITSM%20Security%20and%20Risk%20Management%202-1.pngThe Synergy Between ITSM Security and Risk Management 2-1The Synergy Between ITSM Security and Risk Management 2-1https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.pnglogo-Navvia-1logo-Navvia-1https://navvia.com/hubfs/The%20Urgency%20of%20Cybersecurity%20Supply%20Chain%20Risk%20Management.pngThe Urgency of Cybersecurity Supply Chain Risk ManagementThe Urgency of Cybersecurity Supply Chain Risk Management2022-08-17https://navvia.com/blog/the-fundamentals-of-nist-csf-what-it-is-and-why-its-importanthttps://navvia.com/hubfs/NIST%20CSF%202.0%20Wheele%20describing%20core%20functions.pngNIST CSF 2.0 Wheele describing core functionsNIST CSF 2.0 Wheele describing core functionshttps://navvia.com/hubfs/What%20is%20the%20Optimal%20ITSM%20Team%20Structure-1.pngWhat is the Optimal ITSM Team Structure-1What is the Optimal ITSM Team Structure-1https://navvia.com/hubfs/Website%202026/Images/Logos/logo-Navvia-1.pnglogo-Navvia-1logo-Navvia-1https://navvia.com/hubfs/NIST%20CSF%20BLOG.pngNIST CSF BLOGNIST CSF BLOGhttps://navvia.com/hubfs/What%20is%20an%20Information%20Security%20Management%20System%3F.pngWhat is an Information Security Management System?What is an Information Security Management System?https://navvia.com/hubfs/What%20are%20process%20levels%2c%20and%20why%20are%20they%20important.pngWhat are process levels, and why are they importantWhat are process levels, and why are they important2025-02-07https://navvia.com/blog/process-management-minute-sipochttps://navvia.com/hubfs/MKTG%20Folder/Videos/SIPOC%20Diagram%20-%20Minute%20(Horizontal%204).mp4/medium.jpgWhat are the top 3 benefits of a SIPOC diagram?SIPOC Diagram - 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Failed change initiatives are usually due to poor leadership. I know this from personal experience. Many of us know the theory behind successful change, from pioneers like John Kotter and Kurt Lewin to emerging leaders like Edwina Pike. It comes down to a similar set of actions. Communicate why the change is essential, get people on board, knock down barriers, generate quick wins, and then implement and lock in the change. So, if we know this, why do so many initiatives fail to produce the desired results? Too many leaders hand change off as a project without getting personally involved. Leaders must be visible, listen to people's ideas and fears, and adjust when necessary. Leaders need to walk the talk, reward success, and not be afraid to take corrective action. 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