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Failed change initiatives are usually due to poor leadership. I know this from personal experience. Many of us know the theory behind successful change, from pioneers like John Kotter and Kurt Lewin to emerging leaders like Edwina Pike. It comes down to a similar set of actions. Communicate why the change is essential, get people on board, knock down barriers, generate quick wins, and then implement and lock in the change. So, if we know this, why do so many initiatives fail to produce the desired results? Too many leaders hand change off as a project without getting personally involved. Leaders must be visible, listen to people's ideas and fears, and adjust when necessary. Leaders need to walk the talk, reward success, and not be afraid to take corrective action. 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Failed change initiatives are usually due to poor leadership. I know this from personal experience. Many of us know the theory behind successful change, from pioneers like John Kotter and Kurt Lewin to emerging leaders like Edwina Pike. It comes down to a similar set of actions. Communicate why the change is essential, get people on board, knock down barriers, generate quick wins, and then implement and lock in the change. So, if we know this, why do so many initiatives fail to produce the desired results? Too many leaders hand change off as a project without getting personally involved. Leaders must be visible, listen to people's ideas and fears, and adjust when necessary. Leaders need to walk the talk, reward success, and not be afraid to take corrective action. 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People Power: The video emphasizes that ITSM is ultimately about people. Successful adoption hinges on effective change management. This means clear communication about the benefits for employees, comprehensive training, and ongoing support to ensure everyone's on board. 2. Process Matters: While processes can sometimes get a bad rap for being cumbersome, the video argues that well-defined processes are crucial for ITSM success. By mapping these workflows, organizations can identify bottlenecks, improve efficiency, and ultimately save money. 3. The Right Tools for the Job: ITSM tools can automate processes, bringing them to life. However, the video cautions against getting carried away with fancy features. 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Security Strategy v3Strengthens Confidence in Your Security Strategy v3https://navvia.com/hubfs/AI-Generated%20Media/Images/using%20a%20security%20assessment%20and%20processes%20to%20improve%20it%20security%2c%20use%20stylized%20images%2c%20emphasize%20the%20color%20blue.jpegusing a security assessment and processes to improve it security, use stylized images, emphasize the color blueusing a security assessment and processes to improve it security, use stylized images, emphasize the color bluehttps://navvia.com/hubfs/What%20is%20an%20Information%20Security%20Management%20System%3F.pngWhat is an Information Security Management System?What is an Information Security Management System?https://navvia.com/hubfs/IT%20Asset%20Management.pngIT Asset ManagementIT Asset Managementhttps://navvia.com/hubfs/Aligns%20with%20Best%20Practice%20Frameworks%20v3.pngAligns with Best Practice Frameworks v3Aligns with Best Practice Frameworks v3https://navvia.com/hubfs/Validation%20&%20Testing.pngValidation 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Collectionhttps://navvia.com/hubfs/Security%20-%20ITSM.pngSecurity - ITSMSecurity - ITSMhttps://navvia.com/hubfs/The%20Truth%20Behind%20a%20Cyber%20Breach%20v2.pngThe Truth Behind a Cyber Breach v2The Truth Behind a Cyber Breach v2https://navvia.com/hubfs/Service%20Continuity%20Management.pngService Continuity ManagementService Continuity Managementhttps://navvia.com/hubfs/Risk%20Management.pngRisk ManagementRisk Managementhttps://navvia.com/hubfs/Smart%20Segmentation%20&%20Analytics.pngSmart Segmentation & AnalyticsSmart Segmentation & Analyticshttps://navvia.com/hubfs/Information%20Security%20Management.pngInformation Security ManagementInformation Security Managementhttps://navvia.com/hubfs/Supplier%20Management.pngSupplier ManagementSupplier Managementhttps://navvia.com/hubfs/Automated%20Survey%20Tracking%20&%20Reminders.pngAutomated Survey Tracking & RemindersAutomated Survey Tracking & 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blog2024-10-28https://navvia.com/navvia-implementation-serviceshttps://navvia.com/hubfs/Website%202026/Images/Backgrounds/Navvia-scenery-9-1.pngNavvia-scenery-9-1Navvia-scenery-9-1https://navvia.com/hubfs/Navvia-process-hero-trial-journey-scene-intro.jpgNavvia-process-hero-trial-journey-scene-introNavvia-process-hero-trial-journey-scene-intro2024-02-02https://navvia.com/enterprise-business-casehttps://navvia.com/hubfs/Adwords%20LP%202-2.pngAdwords LP 2-2Adwords LP 2-2https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Testimonial%20Enterprise.pngTestimonial EnterpriseTestimonial Enterprisehttps://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Enter%20Business%20Case.gifEnter Business CaseEnter Business Casehttps://navvia.com/hubfs/Adwords%20LP%201-1.pngAdwords LP 1-1Adwords LP 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Regulated OrganizationsOperational Resilience in Canada How ITSM Supports Regulated Organizations2026-06-01https://navvia.com/blog/enhance-it-security-harnessing-the-power-of-security-assessments-and-agile-itsm-processeshttps://navvia.com/hubfs/Cybersecurity%203.mp4/medium.jpgCyber Resilience with IT Security Assessments and ITSM ProcessesCybersecurity is a top priority for CEOs who are tasked with protecting a company's reputation, value, and data, especially given the rise in high-profile breaches.   While cyberattacks may get the blame, process failures open the doors to bad actors.   To strengthen defences, implement robust ITSM processes:   Now, every ITSM process impacts security, but I recommend starting with access, incident, change, configuration, and release management.   Next, select an industry-specific security framework, such as NIST 800, ISO 27001, or PCI DSS.   These provide essential guidance in building resilient security practices.   Finally, use these frameworks to conduct ongoing technical, process, and risk assessments to identify and address vulnerabilities.   These steps will enhance your organization's cyber resilience and protect you from potential breaches.https://navvia.com/hubfs/Cybersecurity%203.mp454nonohttps://navvia.com/hubfs/The%20Illusion%20of%20Security%203.pngThe Illusion of Security 3The Illusion of Security 3https://navvia.com/hubfs/Building%20an%20IT%20Security%20Management%20Process%202.pngBuilding an IT Security Management Process 2Building an IT Security Management Process 2https://navvia.com/hubfs/The%20Strategic%20Benefits%20of%20Implementing%20ITSM%20Processes.pngThe Strategic Benefits of Implementing ITSM ProcessesThe Strategic Benefits of Implementing ITSM Processeshttps://navvia.com/hubfs/AI-Generated%20Media/Images/using%20a%20security%20assessment%20and%20processes%20to%20improve%20it%20security%2c%20use%20stylized%20images%2c%20emphasize%20the%20color%20blue.jpegusing a security assessment and processes to improve 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Debthttps://navvia.com/hubfs/Website%202026/Images/Hero/Don%E2%80%99t%20Go%20It%20Alone.pngDon’t Go It AloneDon’t Go It Alonehttps://navvia.com/hubfs/Website%202026/Images/Product/Govern%202.pngGovern 2Govern 2https://navvia.com/hubfs/The%20Importance%20of%20Process%20Diagrams-1.pngThe Importance of Process Diagrams-1The Importance of Process Diagrams-1https://navvia.com/hubfs/Website%202026/Images/Product/ITSM%20Implementation%20Services.pngITSM Implementation ServicesITSM Implementation Serviceshttps://navvia.com/hubfs/Website%202026/Images/Product/Assess%20mini%202.pngAssess mini 2Assess mini 22026-06-25https://navvia.com/webinars/business-process-management-valuehttps://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Business%20Process%20Management.pngBusiness Process ManagementBusiness Process Managementhttps://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.pngBPM WebinarBPM Webinarhttps://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.pngITSM WebinarITSM Webinar2026-06-15https://navvia.com/blog/the-3-pillars-of-it-security-the-synergy-between-itsm-infosec-grchttps://navvia.com/hubfs/The%203%20Pillars%20of%20IT%20Security.pngThe 3 Pillars of IT SecurityThe 3 Pillars of IT Securityhttps://navvia.com/hubfs/The%20Illusion%20of%20Security%203.pngThe Illusion of Security 3The Illusion of Security 3https://navvia.com/hubfs/3%20things%20succesful%20ITSM%20implmentation%20.png3 things succesful ITSM implmentation 3 things succesful ITSM implmentation https://navvia.com/hubfs/The%20Strategic%20Benefits%20of%20Implementing%20ITSM%20Processes.pngThe Strategic Benefits of Implementing ITSM ProcessesThe Strategic Benefits of Implementing ITSM Processes2025-04-29https://navvia.com/blog/the-importance-of-an-itil-pmohttps://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/BPM%20Webinar.pngBPM WebinarBPM Webinarhttps://navvia.com/hubfs/What%20Are%20ITSM%20Tools%3F%20blog.pngWhat Are ITSM Tools? blogWhat Are ITSM Tools? bloghttps://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/SMO%20roles.pngSMO rolesSMO roleshttps://navvia.com/hubfs/The%20Importance%20of%20an%20ITIL%20PMO.pngThe Importance of an ITIL PMOThe Importance of an ITIL PMOhttps://navvia.com/hubfs/ITSM%20and%20the%20Role%20of%20the%20Business%20Relationship%20Manager%202.pngITSM and the Role of the Business Relationship Manager 2ITSM and the Role of the Business Relationship Manager 22023-08-11https://navvia.com/blog/expanding-the-role-of-the-service-management-organizationhttps://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Video%20Navvias%20software%20and%20Service%20Management%20Office.pngVideo Navvias software and Service Management OfficeVideo Navvias software and Service Management Officehttps://navvia.com/hubfs/The%203%20Pillars%20of%20IT%20Security.pngThe 3 Pillars of IT SecurityThe 3 Pillars of IT Securityhttps://navvia.com/hubfs/Expanding%20the%20role%20of%20the%20Service%20Management%20Organization.pngExpanding the role of the Service Management OrganizationExpanding the role of the Service Management Organizationhttps://navvia.com/hubfs/Service%20Management%20%E2%80%93%20Is%20it%20an%20Incident%20or%20a%20Service%20Request.pngService Management – Is it an Incident or a Service RequestService Management – Is it an Incident or a Service Requesthttps://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.pngProcess Management Minute Blog TN2023-08-11https://navvia.com/blog/why-ai-multiplies-cyber-risk-both-inside-and-outside-the-organizationhttps://navvia.com/hubfs/Operational%20Resilience%20Why%20Its%20Time%20to%20Act%20.pngOperational Resilience Why Its Time to Act Operational Resilience Why Its Time to Act https://navvia.com/hubfs/OpRes%20Process%20Design.pngOpRes Process DesignOpRes Process Designhttps://navvia.com/hubfs/Why%20Third-Party%20Cyber%20Risk%20Breaks%20Operational%20Resilience.pngWhy Third-Party Cyber Risk Breaks Operational ResilienceWhy Third-Party Cyber Risk Breaks Operational Resiliencehttps://navvia.com/hubfs/Why%20AI%20Multiplies%20Cyber%20Risk%20Both%20Inside%20and%20Outside%20the%20Organization.pngWhy AI Multiplies Cyber Risk Both Inside and Outside the OrganizationWhy AI Multiplies Cyber Risk Both Inside and Outside the Organization2026-03-05https://navvia.com/blog/how-to-create-process-diagrams-why-they-are-important-and-examples-to-get-you-startedhttps://navvia.com/hubfs/Imported_Blog_Media/SIPOC-diagram.pngSIPOC-diagramSIPOC-diagramhttps://navvia.com/hubfs/Establishing%20a%20Business%20Process%20Management%20Methodology.pngEstablishing a Business Process Management MethodologyEstablishing a Business Process Management Methodologyhttps://navvia.com/hubfs/441.jpg441441https://navvia.com/hubfs/5%20Benefits%20of%20a%20SIPOC%20diagram.png5 Benefits of a SIPOC diagram5 Benefits of a SIPOC diagramhttps://navvia.com/hubfs/Incident_Management_29Jun2023_0230PM.svgIncident_Management_29Jun2023_0230PMIncident_Management_29Jun2023_0230PMhttps://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Process%20Diagrams-%20Why%20they%20are%20important%20&%20examples%20to%20get%20you%20started.pngProcess Diagrams- Why they are important & examples to get you startedProcess Diagrams- Why they are important & examples to get you startedhttps://navvia.com/hubfs/LOVEM_29Jun2023_0137PM.svgLOVEM_29Jun2023_0137PMLOVEM_29Jun2023_0137PMhttps://navvia.com/hubfs/BPMN%20Poster%20.pngBPMN Poster BPMN Poster https://navvia.com/hubfs/Porter_Value_Chain.pngPorter_Value_ChainPorter_Value_Chainhttps://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.pngProcess Management Minute Blog TN2024-10-28https://navvia.com/blog/the-business-case-for-itsm-best-practiceshttps://navvia.com/hubfs/Continual%20Process%20Improvememnt%20Blog%20post.pngContinual Process Improvememnt Blog postContinual Process Improvememnt Blog posthttps://navvia.com/hubfs/The%20Strategic%20Benefits%20of%20Implementing%20ITSM%20Processes.pngThe Strategic Benefits of Implementing ITSM ProcessesThe Strategic Benefits of Implementing ITSM Processeshttps://navvia.com/hubfs/The%20Synergy%20Between%20ITSM%20Security%20and%20Risk%20Management%202-1.pngThe Synergy Between ITSM Security and Risk Management 2-1The Synergy Between ITSM Security and Risk Management 2-1https://navvia.com/hubfs/The%20Business%20Case%20for%20ITSM%20Best%20Practices%203.pngThe Business Case for ITSM Best Practices 3The Business Case for ITSM Best Practices 32025-02-10https://navvia.com/blog/understand-your-processes-through-identification-process-discoveryhttps://navvia.com/hubfs/MKTG%20Folder/Videos/_Process%20Identification%20-%20BPM%20(Horizontal).mp4/medium.jpgProcess IdentificationDoes your organization have a good understanding of their business processes? If not, consider embarking on Process Identification. Process Identification, or Process Discovery, is the first element in Business Process Management. It involves analyzing the activities and tasks involved in a business process. Process identification starts with collecting data from various sources, such as interviews, workshops, observations, and existing documentation. Once gathered, we use this information to create a detailed process map. This map, called the As-Is process, is used to help optimize, automate, and improve the process. Process Mining and Artificial Intelligence tools can also help with process identification. 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