The ServiceNow related Process Documents are a very big win for us in that we are very heavily reliant on the tool. Being able to create customized Process documents for our processes is also a very big win for us.Read full review
Christiana Care Health System
The fact that Navvia offers Process Accelerators for ServiceNow is a huge plus. It gives you a jump start on the process with a lot of the attributes already defined and documented (tool specs, data specs, states, notifications, metrics, etc). This saved us hours... Read full review
A great tool for documenting any process along with a vast assortment of utilities and training... Read full review
Management Consulting Firm
Process Design Beyond Workflows...Read full review
We have been leveraging Navvia to perform process maturity assessments on our ITSM processes. The tool has proven to be invaluable in building out our assessment capabilities by providing ITIL-aligned assessment templates that are customizable for our environment. In addition, the robust library of process documentation has served as excellent reference material to our Continual Service Improvement initiatives.
Navvia has been instrumental in unifying the look and feel of our process documentation, implementing formalized ITSM governance for the first time, and measuring process maturity in a comprehensive and consistent way. Navvia struck a great balance with powerful tools that are flexible and easy to use. To top it off, communication and product support have been superb.
Comprehensive process modeling and documentation tool with many additional benefits... Read full review