County of Maui
The Navvia product allows a terrific jump start on ITSM process creation, once you have a clear path outlined. Together with good teams and fitting the process to the organization, Navvia provides a powerful tool to responsible process creation generating consistent documentation, reports and flows. Upgrades have been consistent, marked and meaningful improvements.
Baptist Health System
We were struggling to get a starting point on our ITIL journey, and writing process documents manually was extremely time consuming. Navvia allows us to quickly do a process maturity assessment on our core processes, then document and mature them while ensuring compliance with ITIL V3. We use Navvia resources to train all of our IT team leads with ITIL V3 Foundations. Navvia is currently an integral part of our ITIL journey.
We have been leveraging Navvia to perform process maturity assessments on our ITSM processes. The tool has proven to be invaluable in building out our assessment capabilities by providing ITIL-aligned assessment templates that are customizable for our environment. In addition, the robust library of process documentation has served as excellent reference material to our Continual Service Improvement initiatives.
Navvia has been instrumental in unifying the look and feel of our process documentation, implementing formalized ITSM governance for the first time, and measuring process maturity in a comprehensive and consistent way. Navvia struck a great balance with powerful tools that are flexible and easy to use. To top it off, communication and product support have been superb.
Using Navvia, our organization has been able to stand up processes quickly. The pre-packaged templates gave us an excellent starting point. After an initial training session, the IT Governance team has used this product multiple times to create processes on our own. We've also used Navvia for creating non-ITIL related processes.