We started our ITIL journey in earnest a little over 2 years ago. We were struggling to get a starting point and writing process documents manually was extremely time consuming. We purchased Navvia and were quickly able use SURVEY to do a process maturity assessment on our core processes, Incident, Problem, and Change. Once this was done we then used DESIGN to document our core processes ensuring they were compliant with ITIL V3. We are now beginning to use VERIFY to ensure compliance with the processes as we mature them. We have also taken advantage of LEARN to train all of our IT team leads with ITIL V3 Foundations. Navvia is currently an integral part of our ITIL journey.