We have been using Navvia for the past 3 years leveraging mostly the SURVEY module to perform process maturity assessments on our ITSM processes. The tool has proven to be invaluable in building out our assessment capabilities by providing ITIL aligned assessment templates that are customizable for our environment. The project status tracking and reporting functionality have contributed significantly to the success of our assessment initiatives, by allowing us to analyze and communicate assessment results efficiently. In addition, the robust library of process documentation available in DESIGN, has served as excellent reference material to our Continual Service Improvement initiatives. It is also clear that Consulting-Portal is committed to meeting their customers’ requirements, by the enhancements and improved functionality we have seen rolled out over the years.