What drove the ITSM World in 2014?
Learn about the state of ITSM, key findings, top trends and opportunities for the ITSM community.
Over the last 9 years we have seen the rise of SaaS, the growth of ITIL®, and increased management support for IT Service Management as a whole, but there are still some challenges to be overcome.
So what does the ITSM future hold in store?
- Where the ITSM industry is going
- What trends are emerging
- What’s new and exciting with best practices
- Tools and frameworks
Presented by: David Mainville, Navvia’s CEO.
Guests: Roy Atkinson and Stephen Mann.
Transcripts will be available soon. :)