2014 ITSM Industry Survey Results

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What drove the ITSM World in 2014?

Learn about the state of ITSM, key findings, top trends and opportunities for the ITSM community.

Over the last 9 years we have seen the rise of SaaS, the growth of ITIL®, and increased management support for IT Service Management as a whole, but there are still some challenges to be overcome.

So what does the ITSM future hold in store?

  • Where the ITSM industry is going
  • What trends are emerging
  • What’s new and exciting with best practices
  • Tools and frameworks

 Session Details

Presented by: David Mainville, Navvia’s CEO.

Guests: Roy Atkinson and Stephen Mann.


Transcripts will be available soon. :)

Presentation Slides
Rafael Alencar

Rafael Alencar


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