Is Process Still Relevant? – A Higher Ed Perspective

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Organizations are under increasing pressure to deliver more with fewer resources.

Methodologies such as Agile, Lean and DevOps are gaining ground as enablers of business process improvement.

There is also a growing trend towards “out of the box” software implementations as a way to improving time-to-market.

We hear that frameworks such as ITIL are too rigid and bureaucratic and that process is becoming “a bad word”.

But is this truly the case?

Join our panel of distinguished thought leaders from Higher Ed as we discuss trends in Business Process Improvement while we answer the question:  Is process design still relevant?

Presentation Slides
David Mainville

David Mainville


David Mainville, CEO and co-founder of Navvia, is a passionate advocate of Service Management and a frequent presenter, blogger and well known member of the ITSM community. With over 35 years of experience, David has held progressively senior technical and management roles allowing him to "connect the dots" between the Business and IT. At Navvia, David leads the charge to bring innovative ITSM solutions to market focusing on Product Development, Marketing and Operations.


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