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Organizations are under increasing pressure to deliver more with fewer resources for ITSM tool implementations.
Methodologies such as Agile, Lean and DevOps are gaining ground as enablers of business process improvement.
There is also a growing trend towards “out of the box” ITSM tool implementations as a way to improving time-to-market.
We hear that frameworks such as ITIL are too rigid and bureaucratic and that process is becoming “a bad word”.
But is this truly the case?
Join our panel of distinguished thought leaders from Higher Ed as we discuss trends in Business Process Improvement while we answer the question: Is process design still relevant?Presentation Slides