ITSM for Higher Education:  Are ITSM Processes Still Relevant?

Methodologies such as Agile, Lean and DevOps are gaining ground as information technology methodologies.  What does this mean for ITSM processes?

Join our panel of distinguished thought leaders from Higher Ed as we discuss trends in Business Process Management and strive to answer the question:  Are ITSM Processes still relevant?  

Panelists:

• Alan Eiland - Columbia University
• Vesna Siracevska - Stanford University
• Vince Riggins - Texas A&M

Watch the Webinar

Download the Slides

Topics include:

• Are ITSM process alive and well in your organization?
• What is your organizations approach to defining process?
• Does "out of the box" ITSM tools work?
• What is your organizations approach to process improvement and governance?
• What is the future of ITSM process design in your organization?

There is no one side fits all approach to ITSM. The best approach is to incorporate Agile, Lean and DevOps into your overall IT Service Management strategy.