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I’ve seen my share of ITSM tool implementations throughout my career in Information Technology.
Unfortunately, many of them were failures!
One thing for certain, it was seldom the fault of the tool. There are several common themes to failed implementations including;
- The mandate to implement “out of the box”
- The “lifting and shifting” of your current tool to your new one
- Poor requirements definition
- Biting off more than you can chew / unrealistic expectations
These are just a few – but EVERY incident of failure comes down to a single root cause, and that is poor leadership.
Don’t be another casualty of a failed implementation! Join me, David Mainville for a webinar in which I will share practical advice for a successful ITSM tool implementation.
This guidance comes from my 37-year career in IT spanning practitioner, manager, consultant and the executive responsible for ITSM in my company.Presentation Slides