Navvia Video Tour

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Navvia Video Tour

Watch and learn how the Navvia Toolkit can simplify ITSM Process Management for you and your company.


Hi, My name is David Mainville and I’m the CEO and one of the co-founder here at Navvia. 

Information Technology represents one of the single largest expenditures of any enterprise and anything we can do to improve IT’s efficiency and effectiveness will save money. 

And you know…there is no better way to improve the effectiveness of IT than though the implementation of repeatable processes right-sized to your company.  We call that Service Management – and it works.

Problem is, Service Management implementations have become overly complex, bureaucratic and costly to implement.  On the other side of the spectrum there are others that would say the implementation of a new Service Management tool, right out of the box, is the silver bullet – wrong.

Accelerate your ITSM/ITIL Implementation – There is much more to an ITSM program than your service desk tool & with Navvia you can stand up an ITSM program faster than with any other approach.  Our innovative technology and ready to use templates, which are based on over 15 years of practical ITSM experience, help you take a prescriptive yet customizable approach to Service Management. 

Online tools for the ITSM Pro - Navvia is a SaaS application that combines a number of powerful modules to help you Survey, Design and Verify your processes.  It also supports your ITSM program with tools to engage your stakeholders through online collaboration and on-demand Service Management education.

Navvia is easy to deploy, secure and can be branded for your company.  Your subscription includes product training, upgrades and customer support.

Navvia is much more than a software product.  It is loaded with customizable templates, based on our extensive ITSM experience, to help jumpstart your ITSM program.

Survey Process Maturity – With our Survey tool you can conduct your very own process maturity assessments using our ITIL or COBIT templates – or build your own assessment from scratch – this enables you to engage your stakeholders and uncover opportunities for improvement while saving consulting costs.

Design & Document your Processes – With our design tool you can build and document any IT or Business process.  Start with one of our 40 ITSM templates or build an IT or Business process from scratch.  And better yet, the design tool produces all your process documentation for you – no more drawing diagrams, building RACI charts or formatting word docs – you’re can focus your time on building a better process

Technical Requirements, FAST – The best process is one you can automate.  Our design tool helps you capture all the technical requirements you need to customize an ITSM tool, and then, with a click of a button produces a detailed technical design document.  Better requirements results in a better tool implementation!

Verify your processes are under control – you know, there is no sense building and deploying a process if nobody follows it.  With our verify tool you can map your processes to governance frameworks, like COBIT and ISO20000, and then collect evidence your processes are under control.  You can even add your own controls like SOX or other regulatory frameworks.  Navvia makes you look good to the auditor’s, while setting a path for Continual Service Improvement!

 Listen to the voice of your clients – Nobody understands your processes better than your users, and with Navvia’s COLLABORATION module you can easily get input and feedback on your process using a concept called Social Process Design

Learn live or on demand – So what good are all these great tools if you don’t have the skills to leverage them?  Problem solved, Navvia is packed with great training on ITIL, Process Design, assessments, governance and more…these courses are available via a “live instructor” over the internet OR on-demand in recorded form…better yet, you can share them with your entire company!

A Portal for you ITSM Program – Communication is key to a successful ITSM program and Navvia helps you by bringing it all together in a freely accessible portal.   View process documentation, take surveys, respond to governance tasks, collaborate with other users and access on-demand ITSM training – all from an easy to use website branded for your company. 

Consulting Customized – If you need a little help we are there for you with virtual “online” consulting or traditional on-site engagements.  Our consultants can help with any aspect of your ITSM journey, from strategy through to implementation.  We CAN also bring a full set of ITSM courses to your location! 

Test Drive Navvia for Free – Does this all sound too good to believe.  Well visit our site and read one of our many client testimonials  - then take Navvia for a FREE test drive.  Just go to Navvia.com and click on the red “test drive for free” button.  One of our helpful Navvians will contact you to get you started. 

Navvia – Navvia is service management made easy.  Visit www.navvia.com to learn more or send us an email – the address is GO@navvia.com

Thanks for watching this brief overview of the Navvia toolkit. 

 We offer in-depth demonstrations of the product every week, just to Navvia.com and click on “weekly demo” to sign up, or contact us at go@navvia.com to arrange for a private demo.

We look forward to helping you on your Service Management journey.

Bye for now…

Rafael Alencar

Rafael Alencar


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