Using Surveys as part of an ITSM Assessment Program

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• Hosted by David Mainville
• Filed under Webinars

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Join David Mainville as he discusses various techniques for building and launching your own ITSM Assessment.

 In this webinar you will learn:

• Various types of assessments from maturity and COBIT to ISO 15504 and others
• Different techniques for collecting different user demographics
• When it’s important to use anonymous surveys or when and how to collect demographic information
• How to interpret the results of a survey

 


Using Surveys as part of an ITSM Assessment Program

David Mainville

David Mainville, CEO and co-founder of Navvia, is a passionate advocate of Service Management and a frequent presenter, blogger and well known member of the ITSM community. With over 35 years of experience, David has held progressively senior technical and management roles allowing him to "connect the dots" between the Business and IT. At Navvia, David leads the charge to bring innovative ITSM solutions to market focusing on Product Development, Marketing and Operations.


• Hosted by David Mainville
• Filed under Webinars

Share this webinar