IT Service Management (ITSM) Overview is intended to provide IT executives, managers, and practitioners with an introduction into the practice of ITSM. Increasingly, organizations are expecting their IT providers to focus first and foremost on providing customer value and to conduct their operation according to generally accepted best practices. This session covers the Terminology and concepts of ITSM.
Duration: This course is approximately 90 minutes in length.
Target Audience: ITSM Executives, Managers, and Practitioners Business Executives and Managers who need to understand the concepts and terminology of ITSM.
Navvia Principal Consultant
Faiza is a Senior ITSM consultant and trainer with over 25 years of practical ITSM experience across multiple industry sectors.