ITSM Awareness Class

Course Description

IT Service Management (ITSM) Awareness is intended to provide IT executives, managers, and practitioners with an introduction to the practice of ITSM. Increasingly, organizations are expecting their IT providers to focus first and foremost on providing customer value and to conduct their operation according to generally accepted best practices. This session covers the terminology and concepts of ITSM.

Objectives

• To introduce ITSM, including its history, the various frameworks, and processes
• To identify the many ITSM benefits 
• To provide guidance on ITSM implementation, including organizational challenges, defining practices and processes, and selecting and implementing supporting tools
• To provide direction on ITSM governance and continual improvement
• To identify challenges in implementing ITSM

Duration: This course is approximately 90 minutes in length.

Target Audience: ITSM Executives, Managers, and Practitioners Business Executives and Managers who need to understand the concepts and terminology of ITSM.

Course Material: Related course material can be accessed by clicking here.

Prerequisites: None