Webinar Series

Learn how Johnson Controls provides comprehensive guidance and best practices to help improve process performance, reduce costs, and optimize business value.

Learn to engage and collaborate with business stakeholders, capture good requirements, and minimize scope creep in this webinar on business process automation for successful outcomes.

In this webinar, we delved into the key strategies that can help you enhance your process design and documentation skills, leading to a significant boost in efficiency and cost savings.

This webinar will help you identify any gaps in your current processes, create a roadmap for improvement, and optimize your IT services to align with your business and users' needs.

In this highly informative webinar, you will gain valuable knowledge regarding the ITSM tool implementation projects, enabling you to make informed decisions and avoid common pitfalls.

In the webinar, we discussed many topics, such as the goals of the project, how to obtain buy-in and sponsorship, the development of the ITAM process, benefits obtained, and challenges.

Today's webinar features Columbia University's Enterprise Service Management Office. We discussed the reasons Columbia established an SMO Service Management Office.

This webinar examines how G3 Canada Limited is creating value-added processes to transform its business. Introducing Misty Blake-Knox, Process Development Manager of G3 Canada.

In this webinar, we discussed Enterprise IT Change Management best practices with Anthony Salvo, Sr. Director of Change & Release Management Operations at NYC Health & Hospitals.

During this webinar, we debunked ITSM myths, talked about how to overcome organizational challenges, and discussed how to sell ITSM's value throughout the organization.

Guests learned how J&J is transforming their Global Case Management and Queue Management processes and technology to streamline work, improve productivity, and reduce costs.