ITSM Tool Implementation - Practical Advice for a Successful Project

by Chief Navvian on September 15, 2023

Webinars IT Service Management

In this highly informative webinar, you will gain valuable knowledge regarding the ITSM tool implementation projects, enabling you to make informed decisions and avoid common pitfalls.

Whether you are looking to adopt a new ITSM tool or optimize an existing one, this webinar will provide you with practical strategies to maximize your investment and drive tangible results.

During the webinar, we covered a range of topics, including:

Vendor selection
Gap analysis
Process definition
User stories and Technical Requirements
Implementation strategies
Training and Governance

Download the Slides

We hope you enjoy the webinar. Would like to know more about what to look for when selecting a Process Mapping Tool? The following article discusses how to choose a Business Process Mapping tool.

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