In this webinar, we discussed Enterprise IT Change Management best practices with Anthony Salvo, Sr. Director of Change & Release Management Operations at NYC Health & Hospitals.
The discussion centered around ITIL Change Management and NYCHH's implementation of it. Topics covered include:
🔸 What is Enterprise Change Management?
🔸 NYCHH's journey to Enterprise Change Management
🔸 How to balance agility with bureaucracy to drive organizational change
🔸 Implementing Change Management processes and tools
🔸 Benefits and lessons learned
We hope you enjoy the webinar. You can get in touch with us if you have any questions: https://navvia.com/contact/
Organizational Change Management (OCM) is an often neglected Business Process Management component. Processes need to be adopted to provide value, and OCM can...
A gem is small, all too easy to overlook, but valuable. That pretty much describes the ITIL Change Proposal.
Almost all IT Service Providers are centering their Service Management mechanisms around ITIL. So how does COBIT factor in?