In today's webinar, we host the Enterprise Service Management Office team from Columbia University. What follows is an engaging discussion where we discuss the following topics.
The webinar includes insightful questions from our audience, which delve into many areas of concern, including:
Not sure what a Service Management Office is?
An SMO is a center of excellence responsible for the design, implementation, automation, and governance of ITSM processes and services.
Want to learn more about the Service Management Office? Then check out this excellent resource: What is a Service Management Office? Everything you need to know.
We at Navvia have always been staunch supporters of the Service Management Office, and we've seen firsthand how it can improve IT operations. The SMO brings a level of focus that is essential for a successful ITSM program. This webinar is an excellent resource for anyone looking to implement a Service Management office or improve their existing SMO.
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