We often get asked, "what is the best ITSM Team Structure?". Is it an ITIL PMO? An ITSM Center of Excellence? An ITSM Program Office?
ITIL is one of the most popular best practice frameworks for information technology practices and processes. But can a company adopt an ITIL organizational structure?
In previous posts, we suggested the Service Management Office (SMO) as a crucial part of your ITSM program. So how do you go about implementing a Service Management...