During this webinar, we debunked ITSM myths, talked about how to overcome organizational challenges, and discussed how to sell ITSM's value throughout the organization.
Our special guest, Zahra Merchant, AVP, Service Management at Canada Life. Zahra shared her practical experience in helping numerous financial service organizations achieve ITSM excellence.
Topics include:
We hope you enjoy the webinar. You can get in touch with us if you have any questions: https://navvia.com/contact/
We often get asked, "what is the best ITSM Team Structure?". Is it an ITIL PMO? An ITSM Center of Excellence? An ITSM Program Office?
Anyone can implement an ITSM tool - it takes leadership to do it right! Join us on this webinar as we explore five things to consider as part of your ITSM tool...
An ITIL PMO is a center of excellence bringing together a set of specialized resources to support the IT Service Management program. Its mandate is to improve the...