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Implementing ITSM: Myths, Challenges, and Benefits - with Canada Life

by Chief Navvian on

During this webinar, we debunked ITSM myths, talked about how to overcome organizational challenges, and discussed how to sell ITSM's value throughout the organization.

Our special guest, Zahra Merchant, AVP, Service Management at Canada Life. Zahra shared her practical experience in helping numerous financial service organizations achieve ITSM excellence. 


Download the Slides

Topics include:

  • Defining Service Management
  • Common ITSM Myths
  • Organizational Challenges
  • Communicating "Selling" ITSM Value
  • Delivering Tangible ITSM Benefits
  • Lessons Learned

We hope you enjoy the webinar. You can get in touch with us if you have any questions:

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