Implementing ITSM: Myths, Challenges, and Benefits - with Canada Life

by Chief Navvian on October 20, 2022

Webinars IT Service Management

During this webinar, we debunked ITSM myths, talked about how to overcome organizational challenges, and discussed how to sell ITSM's value throughout the organization.

Our special guest, Zahra Merchant, AVP, Service Management at Canada Life. Zahra shared her practical experience in helping numerous financial service organizations achieve ITSM excellence.

Download the Slides

Topics include:

Defining Service Management
Common ITSM Myths
Organizational Challenges
Communicating "Selling" ITSM Value
Delivering Tangible ITSM Benefits
Lessons Learned

We hope you enjoy the webinar. You can get in touch with us if you have any questions: https://navvia.com/contact/

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