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Reimagining Case Management at Johnson & Johnson

by Chief Navvian on

During this webinar, we learned how Johnson & Johnson is streamlining work, improving productivity, and reducing costs through the Digital Transformation of their Global Case Management and Queue Management processes and supporting technology.

Our special guest, Marvin Johnson, Vice President of Global Service Excellence Services at Johnson & Johnson, shared his hands-on experience designing integrated processes, optimizing organization structure for role clarity, and simplifying technology implementations.

Download the Slides

Topics include:

  • An overview of the initiative
  • Desired outcomes
  • Sponsorship and project organization
  • Process and technology
  • Organizational Change Management
  • Key challenges

We hope you enjoy the webinar. You can contact us if you have any questions:

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