Assess how your processes actually perform. Then design and implement processes that work—with support from Navvia experts and certified partners.
Our Approach
Assess. Design. Implement. Govern
Operational resilience starts with understanding how your processes perform in practice. From there, it’s about closing gaps, improving execution, and sustaining results over time. Built on over 25 years of real-world experience, Navvia services are designed to support every step—from assessment through implementation.
How We Help
Whether you're evaluating your current processes or ready to transform them, we offer the right level of support at every stage of your ITSM journey.
Assessment Services
We help you assess how your ITSM processes actually perform — engaging stakeholders, analyzing results, and delivering clear, actionable insights aligned to leading frameworks such as NIST CSF, DORA, SOC2, ISO27001 and more.
Assessment delivery and stakeholder engagement
Findings, recommendations, and a prioritized roadmap
Flexible delivery for internal teams, consulting firms, or MSPs
ITSM Implementation Services
We help you design, implement, and operationalize processes—using the Navvia platform and proven ITSM practices to ensure consistency and long-term sustainability.
Process design and technical requirements capture
Platform configuration and rollout
Training, enablement, and ongoing support
Navvia Support Services
Navvia Support Services help you implement and operationalize the Navvia platform—turning assessment insights into working processes that are consistent, governed, and sustainable.
Platform implementation, configuration, and SSO
Process design workshops and best practice enablement
Training, boot camps, and adoption support
Get Started with Services that Deliver Results
Assess
Understand how your processes actually perform through structured assessments and stakeholder engagement.
Design & Implement
Define improvements, design processes in Navvia, and implement them across your existing platforms and tools.
Govern
Define improvements, design processes in Navvia, and implement them across your existing platforms and tools.
Frequently Asked Questions
What’s included in a resilience assessment?
A structured evaluation of how your ITSM processes perform in practice, including stakeholder input, scoring, and analysis. You’ll receive clear findings, prioritized recommendations, and a roadmap to guide next steps.
How long does an assessment take?
Most assessments are completed within a few weeks. We offer Bronze, Silver, and Gold engagement options to align scope, stakeholder involvement, and level of support to your needs.
Do we need to use the Navvia platform?
No. You don’t need to purchase the Navvia platform to engage our services. We use it to deliver structured, consistent assessments and outputs, while working alongside your existing tools and platforms.
Can we run the assessment ourselves?
Yes. You can use the Navvia platform to run assessments internally, or engage our team to lead the process. Many organizations choose a hybrid approach.
What happens after the assessment?
You’ll have a clear view of performance, gaps, and priorities. From there, you can implement improvements using your internal teams, the Navvia platform, or engage our experts for support.
What frameworks do you support?
Navvia supports leading frameworks including NIST CSF, DORA, ISO/IEC 27001, SOC 2, and others—mapped through ITSM processes to provide consistent, comparable results.
Start Your Operational Resilience Journey
Get an initial consultation to understand where you stand and define the right next steps.
