This webinar presents the essential best practices for business process automation in ServiceNow®.
You will learn how to engage and collaborate with business stakeholders, capture good requirements, and minimize scope creep. This webinar is designed to help increase your understanding of business process automation and how to ensure successful outcomes.
Our special guests include Jeremy Hoffman, Systems Engineer - Process Design of ChristianaCare, Ericka Rivera, IT Strategic Planning & Transformation Analyst of Knight of Columbus and Sarah Beardsley, ITSM Program Manager of Yale University
Our guests shared their hands-on experience using Process Management to improve customer service and create efficiencies that save your organization time and money.
Some of the topics discussed include the following:
- How to engage your business stakeholders
- Capturing good requirements
- The importance of having well-defined processes
- Minimizing scope creep
- Project management and Organizational Change
- Lessons Learned
We hope you enjoy the webinar. Want to go deeper into the benefits of Business Process Automation? Check out this post on how business process automation increases efficiency and reduces costs. 
