The Navvia Blog

For decades, organizations struggled with Shadow IT as employees adopted unauthorized applications to solve business...

In previous posts, I have spoken about the importance of robust ITSM processes in driving operational resilience....

Artificial intelligence is being adopted faster than most organizations can govern it. Employees are using ChatGPT....

In Canada, regulators are making it increasingly clear that organizations, particularly federally regulated financial...

Digital operational resilience is based on the strength of your IT Service Management processes. In our experience, the...

Operational resilience is directly proportional to the strength of your ITSM processes, which is why process design is...

Operational resilience is directly proportional to the strength of your ITSM processes. To achieve operational...

Operational resilience isn’t a department, capability, or framework you implement. It’s what comes from ITSM processes...

Best practices have value, but I’ll take a basic process that is well governed — consistently followed, measured, and...

As ITSM practitioners, we often get wrapped up in frameworks, standards, models, and best practices. But it doesn’t...