Cyber Security Assessment
Identify Gaps and Improve your Security Posture. Easy to use questionnaires targeted to key employees.
NIST CSF 2.0 Meets ITSM
Navvia's Cybersecurity Assessment is an innovative solution that integrates the key security outcomes from NIST CSF 2.0 with your IT Service Management (ITSM) processes. This practical solution helps you focus on the relevant security practices and the necessary processes to maintain and improve your security posture.

Benefits
Why Choose our Cybersecurity Assessment?

Our approach seamlessly integrates NIST CSF with IT Service Management (ITSM) to strengthen your cybersecurity strategy. NIST CSF defines the security outcomes you need to achieve, while ITSM provides the structured processes to implement them effectively.
For example, NIST CSF emphasizes supplier risk management, but does your organization have a robust Supplier Management process to mitigate those risks?
Our assessment helps bridge these gaps, ensuring your ITSM processes align with NIST CSF for a more resilient, well-managed security posture.
Other benefits include

Aligns with Best Practice Frameworks
Ensures your cybersecurity strategy follows NIST CSF, ITSM, and other leading frameworks for a structured, effective approach. This alignment enhances governance, strengthens risk management, and improves compliance, helping organizations build a resilient, security-first culture.

Identifies Security Gaps for Targeted Improvement
Uses NIST CSF’s core functions (Identify, Protect, Detect, Respond, Recover) to assess security outcomes and highlight gaps in ITSM process maturity. Our assessment provides detailed heat maps, helping organizations pinpoint weaknesses, prioritize security improvements, and optimize resources to strengthen cyber defenses.

Supports Continuous Security Maturity
Establishes a repeatable assessment model based on NIST CSF and ITSM, ensuring cybersecurity improvements are measured, refined, and adapted to evolving threats. This structured approach drives long-term security resilience, operational efficiency, and regulatory alignment.

Strengthens Confidence in Your Security Strategy
Provides data-driven security insights aligned with NIST CSF, helping leadership teams make informed decisions, enhance risk management, and validate cybersecurity investments. This ensures security efforts are aligned with business objectives and operational priorities.

Enhances Compliance with Security and Regulatory Standards
Uses NIST CSF as a foundation for aligning ITSM security processes with compliance requirements in regulatory frameworks and industry standards. This approach reduces audit risks, strengthens security controls, and improves overall compliance posture.

Improves Security Awareness
Our NIST CSF and ITSM-based assessment highlights critical security considerations that should be integrated into your cybersecurity strategy. By identifying gaps and potential weaknesses, it helps teams recognize risks, strengthen security practices, and build a proactive security mindset.
How it works?
We have created a set of security-focused questionnaires designed to assess various aspects of your cybersecurity practices. Six questionnaires correspond to the NIST CSF functions of Govern, Identify, Protect, Detect, Respond, and Recover. Additionally, twelve questionnaires focus on ITSM processes with a security emphasis that supports these six CSF functions.
These ITSM processes include:

Risk Management
Identifies, assesses, and mitigates security risks to protect systems and data. Ensures proactive threat management by applying security controls and monitoring vulnerabilities. Helps prevent incidents and minimize potential damage.
IT Asset Management
Tracks and manages IT assets to ensure they are secure, updated, and properly controlled. Reduces unauthorized access, ensures timely patching, and prevents security gaps. Supports compliance and strengthens overall IT security.
Software Development & Management
Integrates security best practices into software design, testing, and updates. Reduces vulnerabilities by enforcing secure coding, regular testing, and controlled updates. Helps prevent exploitation of software flaws and unauthorized access.
Release Management
Ensures secure and controlled deployment of software and system changes. Reduces risks by following structured testing, approval, and rollback procedures. Prevents misconfigurations, security gaps, and service disruptions.
Validation & Testing
Confirms that security controls are in place and functioning before deployment. Uses security testing, vulnerability scans, and penetration testing to detect and address weaknesses. Ensures systems are resilient against threats before release.
Infrastructure Management
Maintains secure IT environments by applying updates, managing configurations, and enforcing security policies. Reduces exposure to cyber threats by ensuring networks, servers, and systems are properly protected. Supports business continuity by maintaining stability and resilience.
Monitoring and Event Management
Continuously tracks system activity and detects suspicious behavior to identify potential threats early. Uses security monitoring tools, alerts, and automated responses to minimize risk. Helps prevent and respond to security incidents efficiently.
Incident Management
Ensures quick response and recovery from security breaches and IT disruptions. Minimizes damage by detecting, containing, and resolving incidents effectively. Strengthens security by analyzing root causes and implementing improvements.
Problem Management
Identifies and resolves the root causes of security and IT issues to prevent future incidents. By addressing vulnerabilities and recurring threats, it strengthens defenses, reduces downtime, and improves cybersecurity resilience.
Service Continuity Management
Maintains IT service availability during security incidents or system failures. Implements recovery strategies, backups, and failover mechanisms to reduce downtime. Ensures businesses can continue operations securely and efficiently.
Information Security Management
Defines and enforces security policies, controls, and compliance requirements to protect data and systems. Manages risks, enforces access controls, and ensures security best practices are followed. Strengthens overall cybersecurity posture and regulatory compliance.
Supplier Management
Ensures vendors and third-party providers meet security requirements to prevent supply chain risks. Evaluates and monitors external partners to reduce vulnerabilities and unauthorized access. Strengthens security by enforcing contractual security obligations and risk assessments.
Use our Survey tool to easily target the questionnaires to the appropriate internal or external stakeholders. Once the questionnaires are complete, you can generate reports that measure your overall capability and identify gaps.

Broad Reach & Scalability
Easily distribute assessments to an unlimited number of respondents, ensuring broad participation across teams, departments, and external stakeholders. This allows for comprehensive data collection without restrictions, helping organizations gain valuable insights from a diverse audience.

Smart Segmentation & Analytics
Organize responses by specific groups such as management, subject matter experts (SMEs), or general users to gain more targeted insights. Segmentation makes it easier to analyze trends, compare responses across different roles, and tailor security improvements to specific areas of the organization.

Secure Evidence Collection
Allow respondents to upload supporting documents, screenshots, or links to validate their answers. This feature ensures accurate reporting and compliance by maintaining a centralized repository of evidence, making audits and follow-ups more efficient.

Automated Survey Tracking & Reminders
Monitor response rates in real time and send automated reminders to participants who have not yet completed the assessment. This ensures higher completion rates while reducing the need for manual follow-ups, saving time and effort.

Comprehensive Reporting & Insights
Generate detailed reports to visualize trends, identify security gaps, and track progress over time. Reports can be exported in multiple formats, making it easy to share findings with leadership, compliance teams, or external auditors.
What Our Clients Are Saying
Here is what one of our customers, an international manufacturer of pharma, medical, and consumer products, has to say:
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Boost Cyber Resilience with IT Security Assessments and ITSM Processes
How to Conduct a Cyber Security Risk Assessment
For over two decades, Navvia has been a leader in helping organizations assess, design, and refine their IT processes, contributing to more effective cybersecurity risk assessments and robust cybersecurity risk assessment frameworks.
Initially operating as a consultancy, we gained invaluable experience working with Fortune 1000 companies across diverse sectors in North America.
This expertise led to the development of the Navvia Process Designer, empowering organizations to effectively design, document, and enhance their business processes. Throughout our journey, we’ve demonstrated the importance of well-managed ITSM processes for a strong cybersecurity program, enabling organizations to mitigate risks associated with regulatory risk and potential vulnerabilities.
Integrating ITSM with Cybersecurity Risk Assessment Frameworks
Every ITSM process impacts an organization's security posture and plays a crucial role in the cybersecurity risk assessment process. However, many organizations see a disconnect between Information Security (InfoSec) and ITSM practices.
InfoSec teams often focus on security tools, threat detection, and monitoring potential risks like cyberattacks from threat actors. Yet, comprehensive security requires a systematic process beginning at the ITSM level to address insider threats and protect critical assets. Our approach integrates ITSM best practices with cybersecurity risk assessment frameworks to bridge this gap, aligning with national standards such as those provided by the National Institute of Standards and Technology or the International Standards Organization.
Introducing the Navvia Cyber Assessment
The Navvia Cyber Assessment enables organizations to perform a cybersecurity risk assessment by identifying risks and allowing for earlier mitigation through remediation actions. We equip security teams with a consistent assessment tool that helps evaluate the likelihood and potential impact of vulnerabilities and threats to preserve the confidentiality, integrity, and availability of your organization’s information. This tool provides a complete inventory of critical areas, helping prioritize risks based on criteria such as potential impact and regulatory requirements, ensuring compliance with regulations like PCI DSS and HIPAA.
Collaborative Planning for Comprehensive Risk Management
A thorough risk assessment process involves the entire organization, requiring engagement from diverse departments:
- Application Development
- Business Continuity
- Compliance
- Infrastructure Management
- InfoSec
- IT Operations
- Risk Management
- Service Management
- Service Owners
- Supplier Management
- Vendors/Partners
Identifying and prioritizing risks requires input from stakeholders at all levels—executives, management, subject matter experts, and end users—ensuring a wide range of perspectives. This inclusive approach allows for a comprehensive understanding of the organization's vulnerabilities and attack vectors, facilitating better protection and prioritization of high priority activities.
Advanced Tools for Effective Data Collection and Analysis
Navvia’s survey tool is designed to document results and streamline data collection, allowing organizations to manage responses efficiently through automated reminders and real-time tracking. This tool's scalability is ideal for addressing many forms of data, enhancing threat detection through dashboards that provide a clear overview and aid in conducting a cost-benefit analysis of potential risks.
Ensuring Accuracy and Reliability Through Data Validation and Analysis
Once collected, we review and validate data to ensure accuracy, utilizing validation workshops and sophisticated tools to calculate the probability of risks being exploited. This analysis uncovers key themes, enabling leaders to make more informed decisions about high priority activities and remediation actions, even when faced with limited resources.
Presenting Results and Tailored Recommendations
The comprehensive final report covers:
- Data collection methodology
- Identification of participants
- Key findings and actionable recommendations
- A roadmap addressing identified gaps
This report is enhanced by including specific examples, implementation timelines, and strategic integration suggestions to align ITSM practices with current security requirements.
Conclusion: Empowering Your Cybersecurity Journey
Navvia provides an integrated framework to strengthen your cybersecurity program, focusing on key benefits such as reduced recovery costs and decreased reputational harm from cybercriminals. By merging ITSM best practices with sophisticated cybersecurity risk assessment frameworks, we afford a dynamic evaluation of your organization’s security landscape, offering a roadmap for ongoing improvement and attention to potential areas of risk.
Specific Benefits:
- Low Cost / High Impact: By giving you the tools to perform your cyber assessment, combined with our free training and support, we place you in the driver's seat
- Improved Compliance: Achieve compliance with relevant legal and regulatory requirements, reducing legal risks and potential fines.
- Enhanced Security Posture: Identify and address vulnerabilities before they lead to data breaches, increasing overall security.
- Informed Decision-Making: Leverage actionable insights from data analysis to make proactive security decisions and prioritize resource allocation effectively.
- Holistic Process Integration: Bridge the gap between InfoSec and ITSM practices, fostering a cohesive approach to security across the organization.
- Continuous Improvement: Establish a roadmap for ongoing enhancement of security processes, ensuring adaptability to evolving threats.
Transform your IT service management and enhance your cybersecurity posture with Navvia.
Contact us today for more information and to begin tailoring your cybersecurity strategy.