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ServiceNow Process Automation

ServiceNow is a longtime leader in ITSM platforms and the automation of IT Service Management processes. ServiceNow has since branched into Business Process Automation for other domains such as Facilities Management, Logistics, Manufacturing, HR, and more. If you are responsible for ServiceNow process automation, read on to learn the many benefits of the Navvia Process Designer.

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Automation Starts With Process Mapping

Business Process Automation starts with identifying and mapping your business processes. Navvia is the ideal Servicenow Process Mapping tool. Map processes from scratch or use one of our many Servicenow accelerators. Customize the process, map your user stories, and capture implementation requirements all in one tool!

ServiceNow Implementation

Navvia is used by leading companies and ServiceNow ITSM implementation consultancies to support their ServiceNow implementation projects. Navvia offers many features to boost productivity for Business Process Analysts. It also enhances requirements documentation for developers.

Navvia is like having extra ServiceNow consultants on staff!


Watch this webinar about Best Practices for Business Process Automation in ServiceNow

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ServiceNow Templates

The Navvia Process Designer has a comprehensive set of ServiceNow templates to help speed up your ServiceNow implementation project. These templates include comprehensive process maps aligned to ServiceNow's out-of-the-box product. These include popular ITSM processes such as Incident Management, Problem Management, Change Management, and more.

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Servicenow Integration

Navvia's ServiceNow integration makes it easy to send process documentation, user stories, and technical requirements captured in Navvia to ServiceNow. This integration helps you create and manage knowledge articles, share process documentation, and improve requirements management. These features lead to better communication and faster implementations.

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Navvia's history with ServiceNow

As one of Servicenow's first five implementation partners, we used the Navvia Process Designer as a productivity tool for our consultants. We are now a software company focused on enhancing our product to improve your productivity. As a Servicenow Build Partner, we've used our implementation experience to develop a powerful integration between the Navvia Process Designer and Servicenow.

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The Navvia / Servicenow Use Case

Our customers see tremendous value in using the Navvia Process Designer for their ServiceNow implementation projects. Check out our reviews and read the following example of how our customers use Navvia in their ServiceNow implementations.


Discovery and Assessment

Before embarking on a process automation project, it's essential to identify and prioritize the automation opportunities. Clients use Navvia's process assessment capability to assess the maturity of their processes against the Capability Maturity Model (CMM). This helps them understand gaps and identify improvement opportunities.

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Process Mapping

Process automation in servicenow starts with understanding the business process. Navvia provides ServiceNow accelerator templates, the perfect starting point for a Servicenow implementation. Clients need only modify the process template to meet their own needs. The result is a complete set of process documents, perfect for product documentation, communication, and training.

User Stories

User Story Mapping

Once the processes have been defined, clients can use Navvia to map user stories to each process step. These user stories further define the automation requirements from a business perspective and provide a comprehensive customer journey map.


Requirements Gathering

Once the user stories have been mapped to the process, our clients focus on capturing technical requirements. Navvia enables you to map comprehensive data and functional requirements to each user story, guiding the ServiceNow implementation specialist. This results in faster implementations with less rework.


Creating and Sharing Documentation

Our clients save time and money by automatically creating and synchronizing process, user story, and requirements documentation. Make a change in Navvia, then automatically update all your documentation. This saves time and improves quality.


Process Automation

Our clients use ServiceNow to streamline and automate IT and Business processes. They use Navvia to simplify process mapping and requirements gathering. Navvia is the ideal ServiceNow process mapping solution that helps our clients deliver automation projects faster than ever.


Process governance and Improvement

Organizations often implement processes and then forget about governance and continual improvement. Navvia has process assessment and governance capabilities that help ensure the process continues to deliver value.

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ITSM and Business Process Mapping Articles


We have gained valuable insight from our experience with ServiceNow and Business Process management. This experience enabled us to help organizations accelerate their ServiceNow implementation. 

Here are some great resources to help you with your ServiceNow implementation journey, including our guide to selecting a business process mapping tool.


Process Documentation- A Complete Guide

Process Documentation: A Complete Guide

Creating robust process documentation is essential to any organization looking to retain knowledge, streamline operations and improve productivity. This article covers the why and how of process documentation.

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Introduction to Process Mapping-1

An introduction to Process Mapping

Business process mapping is essential in helping companies design, document, communicate and improve their workflow. Process mapping aims to improve efficiency, lower costs, and improve customer satisfaction.

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A Guide to Selecting a Business Process Mapping Tool.

A guide to Business Process Mapping Tools

Successful businesses constantly look for ways to improve customer experience, increase efficiency and reduce cost. Mapping your business processes is the first step to achieving those goals.

Read article

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Leading a Successful ITSM Tool Implementation

Anyone can implement an ITSM tool - it takes leadership to do it right! Join us on this webinar as we explore five things to consider as part of your ITSM tool implementation.

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ITSM Webinar

Creating ServiceNow User Stories with Navvia's User Story Express App

This webinar covers Navvia's User Story Express for ServiceNow® app. The app simplifies the importation of process documentation, user stories, and technical requirements from Navvia Process Designer.

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How Business Process Automation Increases Efficiency and Reduces Costs

How Business Process Automation Increases Efficiency and Reduces Costs

To maintain their competitive edge, companies must continue to look for ways to improve efficiency and reduce costs. Business Process Automation (BPA) is one of the best ways to achieve these goals. Automation helps to reduce the cost of tedious and repetitive tasks.

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