Product features

The easiest and most cost-effective way to design & document IT or business processes


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Navvia comes packed with features to streamline any process design and improvement effort


  • Easy to use Drag & Drop interface

    Easy to use Drag & Drop interface

    If you are familiar with drawing tools like MS Visio® or PowerPoint® you will be right at home in the Navvia Process Designer.

    • Create diagrams from a palette of BPMN, flowchart and clipart shapes.
    • Use swim lanes or regular flowcharts.
    • Have complete control over the size, shape, and color of shapes and lines.
    • Organize your processes into activities and tasks.

     
    Better yet, your drawings and updates are automatically included in all process guides produced through the tool. Diagrams can also be exported separately into a variety of image formats including PNG, BMP, JPG, SVG and PDF.

    In addition to controlling the “look & feel” of your diagram, with Navvia you can also capture details for each shape including name, description, roles, inputs, outputs, tool & data specs and more.

    This allows you to rapidly build comprehensive documentation right from the process diagram – there is no faster way to document your processes.


  • Powerful data model captures all elements of your process

    Powerful data model captures all elements of your process

    There is much more to a process than flowcharts. A well-documented process should include elements like description, goals, objectives, controls, metrics, policies, work-instructions and more.

    Navvia Process Designer walks you through building a world-class process, and then automatically produces standardized documentation, regardless of the process. This is a huge productivity benefit from a communication and audit perspective.

    In addition, the elements are linked – change a name of a process role and it is updated everywhere throughout the documentation and reports.


  • Capture requirements for process automation

    Capture requirements for process automation

    Quite often business requirements are lost somewhere between designing a process and turning it over to the developers to implement. This wastes time and results in rework.

    With Navvia, you can capture technical design requirements as you are documenting the process. States, triggers, fields, tool requirements, email notifications and more – all can be captured while the process is being designed, then exported into a comprehensive Technical Design Document. These requirements can also be assigned to developers and tracked within Navvia.

    The benefit – more accurate implementations in less time.


  • Leverage comprehensive templates

    Leverage comprehensive templates

    Why start with a “blank page” when most organizations can leverage industry best practices – customizing only what is different in their organization.

    Navvia includes pre-built IT process templates based on ITIL® that can be used as a starting point for your process improvement initiatives, as well as specialized process templates for use in a ServiceNow® implementation.

    The benefit – you save time and money in the design and implementation of new processes.


  • Organize processes by workspace

    Organize processes by workspace

    Navvia allows you to organize your processes into logical groupings called workspaces. For example, you can create workspaces for work in progress, process review or production.

    Create as many workspaces as you need and provide access to only those who need it.

    Workspaces allow you to organize by function, department or any other category that makes sense in your company.

    The benefit – people only see what’s important to them, reducing clutter and confusion.


  • User-level permissions to control access

    User-level permissions to control access

    With Navvia, it is easy to control who can view or edit a process within a workspace or who create and add users to a workspace. A user can have different permissions depending upon the workspace.

    The benefit – you can easily map Navvia to your organizational needs.


  • Create private spaces for clients or divisions within your organization

    Create private spaces for clients or divisions within your organization

    Looking for the ultimate in segregating work within Navvia?

    Then look no further than our multi-client capability. This allows you to set up an unlimited number of Navvia instances – each complete and standalone from the other. This is ideal for larger organizations with multiple divisions or even consulting companies with multiple clients.

    The benefit – each is administered separately improving security and privacy.


  • Automatically generate process guides

    Automatically generate process guides

    With Navvia, there is no more building Process Guides from scratch using the typical word processing and drawing applications. Process documentation is built automatically from the information you enter into Navvia’s database.

    Better yet, you can create more than one type of process guide from the same process, each tailored to a specific audience. Navvia provides structure and consistency to you process documentation.

    The benefit – better documentation in less time.


  • Visualize processes using flow diagrams, RACI charts and mind maps

    Visualize processes using flow diagrams, RACI charts and mind maps

    People learn in different ways. Some like to read, while to others a picture is worth a thousand words. With Navvia, you can produce a variety of images to communicate your process. Better yet, the images, like the process guides, are automatically generated from the live data in the Navvia database.

    The benefit – everything is in sync, saving you valuable time in the process.


  • Create detailed technical documents

    Processes ultimately need to be implemented into a tool. You need more than a process guide to communicate technical requirements to a developer.

    Navvia allows you to capture tool and data requirements while building a process. This information is organized into a Technical Design Document that contains requirements on process states, data fields, tool configuration requirements, email notifications and more. The information can be easily shared with your tool developers ensuring everyone is in sync.

    The benefit – faster and higher quality implementations with less rework.


  • Powerful reports and dashboards

    Powerful reports and dashboards

    In addition to all the documentation listed above, Navvia can produce a wealth of other information to help you communicate, manage and improve your processes.

    Produce a list of duties by roles, list the metrics for a process or produce a report on which controls are in place. You can also show reports and dashboards on process maturity assessments and CSI activities.

    With Navvia, all your tools for Process management are in one place.

    The benefit – a comprehensive set of documentation that can be shared with users, managers and auditors demonstrating control over your processes.


  • Assess process maturity and capability

    Assess process maturity and capability

    Navvia includes a powerful process maturity and capability assessment tool.

    Build process assessments from over 100 pre-built ITSM questionnaires or create an assessment from scratch.

    Send assessment surveys to anyone in your organization, track progress and automatically produce assessment reports and charts based on the capability maturity model, ISO 15504®, ISO 20000®, COBIT® and other frameworks.

    The benefit – quickly identify gaps and track improvements to get the most out of your processes.


  • Implement process governance and controls

    Implement process governance and controls

    Navvia allows you to track process compliance through the assignment of governance tasks and the collection of evidence. Tasks are emailed to users and all the information is stored in a central repository for easy review. Use our COBIT® and ISO 20000® templates or build a set of controls from scratch. Easily share information with managers or auditors.

    The benefit – save time and money preparing for audits while ensuring process compliance.


  • Provide education and training to users

    Included FREE with the Navvia subscription is access to a curriculum of virtual instructor-led training and recorded ITSM courses. These courses allow you to train everyone in your organization on the fundamentals of ITSM at no additional cost to you.

    These FREE live and recorded courses include:

    • ITIL® in 10 minutes
    • ITSM Overview
    • ITIL® Foundation
    • ITSM Awareness
    • IT Governance
    • Process Assessment and Effective Process Design

     
    Also available with your Navvia subscription is access to a library of value-priced CBT courses. These courses take you to the next level in ITSM training. Courses include:

    • ITIL® Lifecycle
    • ITIL® Capability
    • ITIL® MALC
    • ISO 20000®
    • Prince2® and more

     
    The benefit – train your organization in ITSM at a fraction of the cost of other approaches.


  • Collaborate and obtain buy-in

    You can’t design, communicate and improve processes in a vacuum. To obtain support and buy-in for your processes your need to communicate and collaborate.

    With Navvia, everyone is on the same page with immediate access to the most current documentation, the ability to collaboratively design a process and features that allow users and stakeholders to provide suggestions or comment on a process. Conversations can be organized and all dialog is tracked.

    The benefit – everyone is on the same page eliminating waste and confusion.


  • Unlimited user access

    Unlimited user access

    Navvia comes with UNLIMITED user licenses to view content, so it’s never a problem to give a login ID to any employee, contractor, client or even supplier working with your organization.

    The benefit – Navvia can become the de-facto process library for the entire origination without ever having to buy more licenses.

    The only licenses you pay for in Navvia are editor licenses, which can be purchased in blocks of 10 dedicated or concurrent.


  • Role-based access

    Role-based access

    With Navvia, it is easy to configure the user experience by role. Provide simple views for casual users and complete views for managers, auditors or process designers.

    The benefit – you can simplify the end user experience making Navvia easy to use.


  • Easy user management

    Easy user management

    Navvia comes with a comprehensive administration console that allows you to add or import users, set options, implement IP filtering for security, set password policies and more. Navvia can also be configured to work with SAML 2.0 compliant SSO (single sign on) systems.

    The benefit – you have full control over your Navvia instance and can make changes on demand whenever the need arises.


  • Dedicated or concurrent licenses

    With Navvia, you only pay for editor licenses – you can create an unlimited number of viewer licenses. All licenses (editor or viewer) are named licenses and can have their own unique permissions.

    When it comes to editors you can purchase dedicated, concurrent or a combination of both. A dedicated user will always be able to log in while a concurrent user belongs to a pool. You can buy either dedicated or concurrent licenses in blocks of 10.

    The benefit – you can provide dedicated access to power users while allowing other editors to share access, thus reducing cost.


The Navvia Process Designer makes it easy to create and document any IT or business process


  • Easy to use Drag & Drop interface

    Easy to use Drag & Drop interface

    If you are familiar with drawing tools like MS Visio® or PowerPoint® you will be right at home in the Navvia Process Designer.

    • Create diagrams from a palette of BPMN, flowchart and clipart shapes.
    • Use swim lanes or regular flowcharts.
    • Have complete control over the size, shape, and color of shapes and lines.
    • Organize your processes into activities and tasks.

     
    Better yet, your drawings and updates are automatically included in all process guides produced through the tool. Diagrams can also be exported separately into a variety of image formats including PNG, BMP, JPG, SVG and PDF.

    In addition to controlling the “look & feel” of your diagram, with Navvia you can also capture details for each shape including name, description, roles, inputs, outputs, tool & data specs and more.

    This allows you to rapidly build comprehensive documentation right from the process diagram – there is no faster way to document your processes.


  • Powerful data model captures all elements of your process

    Powerful data model captures all elements of your process

    There is much more to a process than flowcharts. A well-documented process should include elements like description, goals, objectives, controls, metrics, policies, work-instructions and more.

    Navvia Process Designer walks you through building a world-class process, and then automatically produces standardized documentation, regardless of the process. This is a huge productivity benefit from a communication and audit perspective.

    In addition, the elements are linked – change a name of a process role and it is updated everywhere throughout the documentation and reports.


  • Capture requirements for process automation

    Capture requirements for process automation

    Quite often business requirements are lost somewhere between designing a process and turning it over to the developers to implement. This wastes time and results in rework.

    With Navvia, you can capture technical design requirements as you are documenting the process. States, triggers, fields, tool requirements, email notifications and more – all can be captured while the process is being designed, then exported into a comprehensive Technical Design Document. These requirements can also be assigned to developers and tracked within Navvia.

    The benefit – more accurate implementations in less time.


  • Leverage comprehensive templates

    Leverage comprehensive templates

    Why start with a “blank page” when most organizations can leverage industry best practices – customizing only what is different in their organization.

    Navvia includes pre-built IT process templates based on ITIL® that can be used as a starting point for your process improvement initiatives, as well as specialized process templates for use in a ServiceNow® implementation.

    The benefit – you save time and money in the design and implementation of new processes.


Navvia allows you to easily organize, access and share your processes


  • Organize processes by workspace

    Organize processes by workspace

    Navvia allows you to organize your processes into logical groupings called workspaces. For example, you can create workspaces for work in progress, process review or production.

    Create as many workspaces as you need and provide access to only those who need it.

    Workspaces allow you to organize by function, department or any other category that makes sense in your company.

    The benefit – people only see what’s important to them, reducing clutter and confusion.


  • User-level permissions to control access

    User-level permissions to control access

    With Navvia, it is easy to control who can view or edit a process within a workspace or who create and add users to a workspace. A user can have different permissions depending upon the workspace.

    The benefit – you can easily map Navvia to your organizational needs.


  • Create private spaces for clients or divisions within your organization

    Create private spaces for clients or divisions within your organization

    Looking for the ultimate in segregating work within Navvia?

    Then look no further than our multi-client capability. This allows you to set up an unlimited number of Navvia instances – each complete and standalone from the other. This is ideal for larger organizations with multiple divisions or even consulting companies with multiple clients.

    The benefit – each is administered separately improving security and privacy.


Navvia makes it easy to produce and share a variety of process artifacts and reports tailored to your audience


  • Automatically generate process guides

    Automatically generate process guides

    With Navvia, there is no more building Process Guides from scratch using the typical word processing and drawing applications. Process documentation is built automatically from the information you enter into Navvia’s database.

    Better yet, you can create more than one type of process guide from the same process, each tailored to a specific audience. Navvia provides structure and consistency to you process documentation.

    The benefit – better documentation in less time.


  • Visualize processes using flow diagrams, RACI charts and mind maps

    Visualize processes using flow diagrams, RACI charts and mind maps

    People learn in different ways. Some like to read, while to others a picture is worth a thousand words. With Navvia, you can produce a variety of images to communicate your process. Better yet, the images, like the process guides, are automatically generated from the live data in the Navvia database.

    The benefit – everything is in sync, saving you valuable time in the process.


  • Create detailed technical documents

    Processes ultimately need to be implemented into a tool. You need more than a process guide to communicate technical requirements to a developer.

    Navvia allows you to capture tool and data requirements while building a process. This information is organized into a Technical Design Document that contains requirements on process states, data fields, tool configuration requirements, email notifications and more. The information can be easily shared with your tool developers ensuring everyone is in sync.

    The benefit – faster and higher quality implementations with less rework.


  • Powerful reports and dashboards

    Powerful reports and dashboards

    In addition to all the documentation listed above, Navvia can produce a wealth of other information to help you communicate, manage and improve your processes.

    Produce a list of duties by roles, list the metrics for a process or produce a report on which controls are in place. You can also show reports and dashboards on process maturity assessments and CSI activities.

    With Navvia, all your tools for Process management are in one place.

    The benefit – a comprehensive set of documentation that can be shared with users, managers and auditors demonstrating control over your processes.


Navvia is much more than a process designer. It also includes powerful capabilities to measure and continually improve your processes


  • Assess process maturity and capability

    Assess process maturity and capability

    Navvia includes a powerful process maturity and capability assessment tool.

    Build process assessments from over 100 pre-built ITSM questionnaires or create an assessment from scratch.

    Send assessment surveys to anyone in your organization, track progress and automatically produce assessment reports and charts based on the capability maturity model, ISO 15504®, ISO 20000®, COBIT® and other frameworks.

    The benefit – quickly identify gaps and track improvements to get the most out of your processes.


  • Implement process governance and controls

    Implement process governance and controls

    Navvia allows you to track process compliance through the assignment of governance tasks and the collection of evidence. Tasks are emailed to users and all the information is stored in a central repository for easy review. Use our COBIT® and ISO 20000® templates or build a set of controls from scratch. Easily share information with managers or auditors.

    The benefit – save time and money preparing for audits while ensuring process compliance.


  • Provide education and training to users

    Included FREE with the Navvia subscription is access to a curriculum of virtual instructor-led training and recorded ITSM courses. These courses allow you to train everyone in your organization on the fundamentals of ITSM at no additional cost to you.

    These FREE live and recorded courses include:

    • ITIL® in 10 minutes
    • ITSM Overview
    • ITIL® Foundation
    • ITSM Awareness
    • IT Governance
    • Process Assessment and Effective Process Design

     
    Also available with your Navvia subscription is access to a library of value-priced CBT courses. These courses take you to the next level in ITSM training. Courses include:

    • ITIL® Lifecycle
    • ITIL® Capability
    • ITIL® MALC
    • ISO 20000®
    • Prince2® and more

     
    The benefit – train your organization in ITSM at a fraction of the cost of other approaches.


  • Collaborate and obtain buy-in

    You can’t design, communicate and improve processes in a vacuum. To obtain support and buy-in for your processes your need to communicate and collaborate.

    With Navvia, everyone is on the same page with immediate access to the most current documentation, the ability to collaboratively design a process and features that allow users and stakeholders to provide suggestions or comment on a process. Conversations can be organized and all dialog is tracked.

    The benefit – everyone is on the same page eliminating waste and confusion.


Navvia can be made available to anyone and everyone in your organization – even clients, contractors and suppliers


  • Unlimited user access

    Unlimited user access

    Navvia comes with UNLIMITED user licenses to view content, so it’s never a problem to give a login ID to any employee, contractor, client or even supplier working with your organization.

    The benefit – Navvia can become the de-facto process library for the entire origination without ever having to buy more licenses.

    The only licenses you pay for in Navvia are editor licenses, which can be purchased in blocks of 10 dedicated or concurrent.


  • Role-based access

    Role-based access

    With Navvia, it is easy to configure the user experience by role. Provide simple views for casual users and complete views for managers, auditors or process designers.

    The benefit – you can simplify the end user experience making Navvia easy to use.


  • Easy user management

    Easy user management

    Navvia comes with a comprehensive administration console that allows you to add or import users, set options, implement IP filtering for security, set password policies and more. Navvia can also be configured to work with SAML 2.0 compliant SSO (single sign on) systems.

    The benefit – you have full control over your Navvia instance and can make changes on demand whenever the need arises.


  • Dedicated or concurrent licenses

    With Navvia, you only pay for editor licenses – you can create an unlimited number of viewer licenses. All licenses (editor or viewer) are named licenses and can have their own unique permissions.

    When it comes to editors you can purchase dedicated, concurrent or a combination of both. A dedicated user will always be able to log in while a concurrent user belongs to a pool. You can buy either dedicated or concurrent licenses in blocks of 10.

    The benefit – you can provide dedicated access to power users while allowing other editors to share access, thus reducing cost.





Live demo of Navvia software

Every Tuesday at 12:00 EST • 17:00 UTC