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ITSM Practitioners

I’m an ITSM Practitioner who needs to save time and money designing ITSM processes.

“Implementing Service Management can be daunting, but the benefits are well worth the effort.  I am constantly looking for ways to save time and money on the design and implementation of ITSM processes and tools in support of business needs.”

Summarized features for
ITSM Practitioners

Everything you need to successfully implement ITSM processes and tools

The Navvia Process designer provides you the tools, templates and training you need to to get the job done.



  • A powerful, intuitive, and easy-to-use process designer saves you time and effort
  • Automatically produce, synchronize and share process guides, RACI charts, mind-maps, and more with everyone in your organization
  • Organize your work and collaborate with others through workspaces and permission-based access
  • Capture user stories and technical requirements to improve tool implementations
  • Loaded with content to get you started including ITSM, COBIT®, ISO20000®, and ServiceNow® templates
  • Self-assessments and CSI tools save you consulting costs and help you to continuously improve your processes
  • Built-in live and recorded ITSM training to ramp up your team  


Navvia Process Designer

The easiest and most cost-effective way to design & document IT or business processes

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