Our purpose

Giving organizations a simple and cost effective way to design and document processes

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Navvia was founded in 1999 with the vision of providing organizations with the software, templates and services to simplify the design and implementation of ITSM processes and tools. The Navvia Process designer is the embodiment of our vision and has evolved into the most powerful and easy to use process designer for both IT and Business processes. We continually strive to provide features that help organizations improve productivity, save money and drive the benefits of process & tool implementation.


Navvia is founded by Karl Bietsch and David Mainville with the goal of providing an alternative to traditional ITSM implementations


Navvia releases the first version of our software to support our own ITSM consulting engagements


Navvia releases the software to enterprise organizations looking to save time and money on ITSM implementations

2008 – 2011

Navvia releases the Consultant Edition to provide software vendors and consulting organizations with tools to manage intellectual property and improve productivity


Navvia is recognized by Gartner as a Cool Vendor


Navvia releases the improved Navvia Process Designer with an intuitive and easy-to-use interface built on top of our powerful process design and documentation tool

2019 and beyond

Navvia continues to evolve the product with an all new UI, Process Approval Workflow, improved document formatting, updated templates, Visio® import, and much more

Leadership team

  • Karl Bietsch

    Karl Bietsch

  • David Mainville

    David Mainville

  • Tony Richards

    Tony Richards

Using Navvia, our organization has been able to stand up processes quickly. The pre-packaged templates gave us an excellent starting point. After an initial training session, the IT Governance team has used this product multiple times to create processes on our own. We’ve also used Navvia for creating non-ITIL related processes.


Michael SacklerExecutive Director, ITSM
Loews Corporation

We have been leveraging Navvia to perform process maturity assessments on our ITSM processes. The tool has proven to be invaluable in building out our assessment capabilities by providing ITIL-aligned assessment templates that are customizable for our environment. In addition, the robust library of process documentation has served as excellent reference material to our Continual Service Improvement initiatives.


Mary WestSenior Director Process & Program Management
McKesson Corporation

The Navvia product allows a terrific jump start on ITSM process creation, once you have a clear path outlined. Together with good teams and fitting the process to the organization, Navvia provides a powerful tool to responsible process creation generating consistent documentation, reports and flows. Upgrades have been consistent, marked and meaningful improvements.


Thatcher DeaneChange & Configuration Process Lead
County of Maui

We were struggling to get a starting point on our ITIL journey, and writing process documents manually was extremely time consuming. Navvia allows us to quickly do a process maturity assessment on our core processes, then document and mature them while ensuring compliance with ITIL V3. We use Navvia resources to train all of our IT team leads with ITIL V3 Foundations. Navvia is currently an integral part of our ITIL journey.


Bob StifflerService Operations Manager
Baptist Health System