Our purpose

Giving organizations a simple and cost-effective way
to design and document processes

Contact us

Navvia was founded in 1999 with the vision of providing organizations with the software, templates and services to simplify the design and implementation of ITSM processes and tools.

The Navvia Process designer is the embodiment of our vision and has evolved into the most powerful and easy to use process designer for both IT and Business processes. We continually strive to provide features that help organizations improve productivity, save money and drive the benefits of process & tool implementation.


Navvia is founded by Karl Bietsch and David Mainville with the goal of providing an alternative to traditional ITSM implementations


Navvia releases the first version of our software to support our own ITSM consulting engagements


Navvia releases the software to enterprise organizations looking to save time and money on ITSM implementations

2008 – 2011

Navvia releases the Consultant Edition to provide software vendors and consulting organizations with tools to manage intellectual property and improve productivity


Navvia is recognized by Gartner as a Cool Vendor


Navvia releases the improved Navvia Process Designer with an intuitive and easy-to-use interface built on top of our powerful process design and documentation tool

2019 and beyond

Navvia continues to evolve the product with an all-new UI, Process Approval Workflow, improved document formatting, updated templates, Visio® import, and much more

Leadership team

  • Karl Bietsch

    Karl Bietsch

  • David Mainville

    David Mainville

    CEO & Co-founder
  • Tony Richards

    Tony Richards


The ServiceNow related Process Documents are a very big win for us in that we are very heavily reliant on the tool. Being able to create customized Process documents for our processes is also a very big win for us.
Read full review

Mark C.Process Architect, Sr. Advisor, IT Service Management Process Thought Leader

The fact that Navvia offers Process Accelerators for ServiceNow is a huge plus. It gives you a jump start on the process with a lot of the attributes already defined and documented (tool specs, data specs, states, notifications, metrics, etc). This saved us hours… Read full review

Jeremy H.IT Team Leader (IT Service Center and PC/Telecom Services)
Christiana Care Health System

Comprehensive process modeling and documentation tool with many additional benefits… Read full review

Andrew R.Director of Professional Services
Easy Vista

A great tool for documenting any process along with a vast assortment of utilities and training… Read full review

David ADirector Service Management Office
Columbia University

Process Design Beyond Workflows…Read full review

Lloyd T.Senior Consultant
Management Consulting Firm