In our recent webinar, Operational Resilience in Practice, Navvia Co-Founder and CEO David Mainville shared practical insights on how organizations can strengthen operational resilience.
In this 30-minute executive session, we guided attendees through the essentials of operational resilience. From leadership priorities to practical frameworks, and explored how NIST Cybersecurity Framework 2.0 and IT Service Management can be applied in real-world scenarios. Here’s a summary of what we covered:
Resilience Starts with Leadership
Operational resilience isn’t achieved through technology alone. As David emphasized, it begins with leadership with executives setting the strategy, accountability, and culture that make resilience sustainable.
People, Process, and Technology. In That Order
Resilience depends on people and process first, supported by technology.
Navvia’s Assess → Design → Govern approach helps organizations understand their current state, align processes, and ensure continuous improvement.
Turning Strategy into Action
By aligning NIST CSF 2.0 with IT Service Management (ITSM), organizations can bridge the gap between security outcomes and operational execution. NIST defines what needs to be achieved; ITSM defines how to make it happen every day.
Start with an Assessment
Navvia provides a powerful assessment tool featuring templated questionnaires that cover the full range of NIST CSF functions and ITSM processes. You can distribute these questionnaires directly or use them to guide interviews and workshops. Navvia automatically collects the data and delivers charts, reports, and an AI-powered assessment summary complete with executive insights, detailed findings, analysis, recommendations, and a roadmap for improvement.
Design and Document your Processes
Use Navvia to design, document, and share processes that keep your team on track and help your organization maintain operational resilience.
Expert Help
Navvia is with you at every step of your operational resilience journey, providing expert advice and guidance to help you assess, design, and govern resilience across your organization.
Key takeaway: Operational resilience is a leadership responsibility and a continuous practice. Not a one-time project. Start where you are, scale what works, and build resilience into the way your organization operates.
