Navvia ITSM and BPM Blog | David Mainville

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David Mainville

David Mainville, CEO and co-founder of Navvia, advocates for Service and Business Process Management. With 40+ years of experience, he’s held senior roles bridging Business and IT. David drives Navvia's innovative ITSM & BPM solutions, focusing on product development, marketing, and operations.

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IT Service Management, IT Security

The Truth Behind a Cyber Breach: How Human Error and Process Failures Lead to Security Incidents

Hollywood would have you believe that the "black hats" breach our systems through their technical prowess and mad cyber...

by David Mainville

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IT Security

Does Your Company Have an AI Acceptable Use Policy?

With all the hype surrounding AI—and the rapid adoption that comes with it—there has never been a more important time...

by David Mainville

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IT Service Management

What Are ITSM Tools? The Answer May Surprise You.

When you think about IT Service Management tools, companies like ServiceNow, BMC, and Atlassian typically come to mind....

by David Mainville

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IT Security

The Fundamentals of NIST CSF 2.0: What it is and Why Its Important

Security risks are around every corner. Organizations now, more than ever, require a structured approach to identify,...

by David Mainville

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Digital Transformation, IT Service Management, IT Security

The Strategic Benefits of Implementing ITSM Processes

The benefits of ITSM processes extend far beyond IT operations. They are essential for managing risk, driving...

by David Mainville

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IT Service Management

The Business Case for ITSM Best Practices

Corporate reliance on IT Services is at an all-time high. That dependency will grow as CEOs invest in digital...

by David Mainville

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IT Service Management, ITSM Best Practices, IT Security

5 Ways IT Service Management - ITSM Enhances IT Security

When thinking about IT security, tools like firewalls, virus scanning, and endpoint detection and response (EDR)...

by David Mainville

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IT Service Management, IT Security

What Is an Information Security Management System and Why It Matters?

An Information Security Management System (ISMS) is the foundation for your organization's IT security program. It...

by David Mainville

Illustration of a person with a digital security shield on their chest. The background shows icons of a fingerprint, user, lock, and network connectivity, suggesting cybersecurity or data protection while subtly addressing the illusion of security in the digital realm.

IT Service Management, IT Security

The Human Factors in Cyber Security: Strategies for Effective Defense

We all know the type: too busy for security awareness training, avoids antivirus software because it slows down their...

by David Mainville

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IT Service Management, IT Security

The Synergy Between Information Security and Risk Management

IT organizations face a constantly evolving array of security threats. To stay ahead of this threat landscape, it is...

by David Mainville

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