Navvia ITSM and BPM Blog | David Mainville

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David Mainville

David Mainville, CEO and co-founder of Navvia, is a passionate advocate of Service Management and a frequent presenter, blogger and well known member of the ITSM community. With over 35 years of experience, David has held progressively senior technical and management roles allowing him to "connect the dots" between the Business and IT. At Navvia, David leads the charge to bring innovative ITSM solutions to market focusing on Product Development, Marketing and Operations.

A road lined with palm trees, featuring a prominent padlock, symbolizing the illusion of security in a tropical setting.

IT Service Management, IT Security

The Illusion of Security: Why Technology isn't Enough

Imagine yourself as a world-class spy, tasked with infiltrating a top-secret facility. This facility features a...

by David Mainville

IT Security Management Process

IT Service Management, IT Security

Building an IT Security Management Process

The rise in high-profile IT security breaches calls for a proactive and agile approach to strengthening your defenses....

by David Mainville

Boost IT Security with Security Assessments

IT Service Management, Process Management Minute, IT Security

Boost Cyber Resilience with IT Security Assessments and ITSM Processes

The primary cause of security breaches is nearly always a process failure. Whether it's neglecting to assess a change...

by David Mainville

AI in Business Process Management

Business Process Management

The Use of AI in Business Process Management

AI is an increasingly powerful tool for business process management professionals. It plays an essential role in...

by David Mainville

A rocket launching through clouds with icons symbolizing technology, innovation, and teamwork above it, representing the Three Elements to a Successful Digital Transformation.

Digital Transformation, Business Process Management

The Three Elements to a Successful Digital Transformation

Digital Transformation remains a top priority for companies. To succeed, organizations must focus on three key...

by David Mainville

An illustration of a computer monitor displaying a rocket launch, symbolizing boosting productivity and profitability in business process consulting, with graphs and currency icons.

Business Process Management, IT Service Management, Process Management Minute

Boosting Productivity and Profitability In Business Process Consulting

Process consulting firms help organizations streamline workflows and drive digital transformation. However, manual...

by David Mainville

A playful illustration of it service management (ITSM) featuring a super-heroic figure, engaging graphical elements.

IT Service Management, Process Management Minute

Three Things for a Successful ITSM Implementation.

Implementing an IT Service Management Program can be challenging for many organizations. To achieve success, it is...

by David Mainville

Mastering Business Process Improvement

Business Process Management, Process Management Minute

Mastering Business Process Improvement

Business Process Improvement is a vital strategy for organizations looking to enhance their operations and drive...

by David Mainville

The Importance of Business Process Governance in BPM

Business Process Management, Process Management Minute

The Importance of Business Process Governance in your BPM program.

In previous articles, we have emphasized the significance of Business Process Management (BPM) and how it can provide...

by David Mainville

Execution of business processes, rocket taking off from a screen

Business Process Management, Process Management Minute

Business Process Execution: The Art of Managing Business Processes

Having well-defined business processes is essential, but what truly matters is how well you manage them. The art of...

by David Mainville

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