Navvia ITSM and BPM Blog | David Mainville

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David Mainville

David Mainville, CEO and co-founder of Navvia, advocates for Service and Business Process Management. With 40+ years of experience, he’s held senior roles bridging Business and IT. David drives Navvia's innovative ITSM & BPM solutions, focusing on product development, marketing, and operations.

Illustration of a person with a digital security shield on their chest. The background shows icons of a fingerprint, user, lock, and network connectivity, suggesting cybersecurity or data protection while subtly addressing the illusion of security in the digital realm.

IT Service Management, IT Security

The Human Factors in Cyber Security: Strategies for Effective Defense

We all know the type: too busy for security awareness training, avoids antivirus software because it slows down their...

by David Mainville

An illustration depicting security risk assessment and management strategies in a corporate environment.

IT Service Management, IT Security

The Synergy Between Information Security and Risk Management

IT organizations face a constantly evolving array of security threats. To stay ahead of this threat landscape, it is...

by David Mainville

Visual representation of ITSM risk management, showcasing strategies for identifying and mitigating potential risks in IT services.

IT Service Management, IT Security

Building an ITSM Risk Management Process

IT organizations operate in an evolving risk landscape. These risks can result in costly financial setbacks, tarnished...

by David Mainville

A road lined with palm trees, featuring a prominent padlock, symbolizing the illusion of security in a tropical setting.

IT Service Management, IT Security

The Illusion of Security: Why Technology isn't Enough

Imagine yourself as a world-class spy tasked with infiltrating a top-secret facility. This site boasts formidable...

by David Mainville

IT Security Management Process

IT Service Management, IT Security

Building an IT Security Management Process

The rise in high-profile IT security breaches calls for a proactive and agile approach to strengthening your defenses....

by David Mainville

Boost IT Security with Security Assessments

IT Service Management, Process Management Minute, IT Security

Boost Cyber Resilience with IT Security Assessments and ITSM Processes

The primary cause of security breaches is nearly always a process failure. Whether it's neglecting to assess a change...

by David Mainville

AI in Business Process Management

Business Process Management

The Use of AI in Business Process Management

AI is an increasingly powerful tool for business process management professionals, transforming the way organizations...

by David Mainville

A rocket launching through clouds with icons symbolizing technology, innovation, and teamwork above it, representing the Three Elements to a Successful Digital Transformation.

Digital Transformation, Business Process Management

The Three Elements to a Successful Digital Transformation

Digital Transformation remains a top priority for companies. To succeed, organizations must focus on three key...

by David Mainville

An illustration of a computer monitor displaying a rocket launch, symbolizing boosting productivity and profitability in business process consulting, with graphs and currency icons.

Business Process Management, IT Service Management, Process Management Minute

Boosting Productivity and Profitability In Business Process Consulting

Process consulting firms help organizations streamline workflows and drive digital transformation. However, manual...

by David Mainville

A playful illustration of it service management (ITSM) featuring a super-heroic figure, engaging graphical elements.

IT Service Management, Process Management Minute

Three Things for a Successful ITSM Implementation.

Implementing an IT Service Management Program can be challenging for many organizations. To achieve success, it is...

by David Mainville

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