Navvia ITSM and BPM Blog | David Mainville

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David Mainville

David Mainville, CEO and co-founder of Navvia, is a passionate advocate of Service Management and a frequent presenter, blogger and well known member of the ITSM community. With over 35 years of experience, David has held progressively senior technical and management roles allowing him to "connect the dots" between the Business and IT. At Navvia, David leads the charge to bring innovative ITSM solutions to market focusing on Product Development, Marketing and Operations.

How Business Process Automation Increases Efficiency and Reduces Costs

Digital Transformation, Business Process Management

How Business Process Automation Increases Efficiency and Reduces Costs

To maintain their competitive edge, companies must continue to look for ways to improve efficiency and reduce costs. ...

by David Mainville

5 Benefits of a SIPOC diagram

Business Process Management

5 Benefits of a SIPOC diagram

The SIPOC diagram is perhaps one of the most underutilized tools for people involved in process mapping. Here are 5...

by David Mainville

A Guide to Selecting a Business Process Mapping Tool

Business Process Management

A Guide to Selecting Business Process Mapping Tools

Successful businesses constantly look for ways to improve customer experience, increase efficiency and reduce cost....

by David Mainville

Use BPM to create a Customer First Organization

Business Process Management

Use BPM to create a Customer First Organization

There are a lot of companies vying for your business. The internet provides endless choices, and the competition is...

by David Mainville

The importance of Business Process Change Management

Digital Transformation, Business Process Management

The importance of Business Process Change Management

Digital Transformation and Business Process Automation remain top priorities for CIOs everywhere. The driving factor is...

by David Mainville

Business Process Management and the Digital Enterprise

Digital Transformation, Business Process Management

Business Process Management and the Digital Enterprise

Organizations increasingly use digital technologies to automate business processes, improve efficiency, lower costs,...

by David Mainville

Digital Disruption and Business Process Management

Business Process Management

Digital Disruption and Business Process Management

Digital Disruption is perhaps one of the most significant challenges facing businesses. Business Process Management is...

by David Mainville

Business Process Innovation in a Rapidly Changing Business Environment

Business Process Management

Business Process Innovation in a Rapidly Changing Business Environment

You've probably heard the phrase "The Only Constant in Life Is Change."- Heraclitus. It's never been more true....

by David Mainville

Navvia's Proboto board displays a process design with workflow and statistics shapes

Business Process Management

7 Simple Rules for Process Design

Approximately four years ago, I wrote a blog post entitled "7 Simple Rules to Design a Process". It's been a popular...

by David Mainville

Navvia ITIL PMO with Proboto and Ned

Service Management Office

The Importance of an ITIL PMO

An ITIL PMO is a center of excellence bringing together a set of specialized resources to support the IT Service...

by David Mainville

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