
The Navvia Blog
Explore relevant and helpful articles on IT Service Management and Business Process Management
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David Mainville, CEO and co-founder of Navvia, is a passionate advocate of Service Management and a frequent presenter, blogger and well known member of the ITSM community. With over 35 years of experience, David has held progressively senior technical and management roles allowing him to "connect the dots" between the Business and IT. At Navvia, David leads the charge to bring innovative ITSM solutions to market focusing on Product Development, Marketing and Operations.
Featured Posts


Business Process Management
Introduction to the SIPOC diagram

Business Process Management
The Process Framework – A Guide for All Processes
Part one of this series focused on aligning with the strategic goals and objectives of the enterprise. The next step is...

Business Process Management
Use BPM to create a Customer First Organization

Digital Transformation,
Business Process Management
The importance of Business Process Change Management

Digital Transformation,
Business Process Management
Business Process Management and the Digital Enterprise

Business Process Management
Digital Disruption and Business Process Management

Business Process Management
Business Process Innovation in a Rapidly Changing Business Environment

Business Process Management
7 Simple Rules for Process Design

Service Management Office
The Importance of an ITIL PMO

Webinars,
Business Process Management
User Story Mapping: A Process-Driven Approach

Webinars,
IT Service Management
Leading a Successful ITSM Tool Implementation

Service Management Office,
Webinars