Navvia ITSM and BPM Blog | David Mainville

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David Mainville

David Mainville, CEO and co-founder of Navvia, is a passionate advocate of Service Management and a frequent presenter, blogger and well known member of the ITSM community. With over 35 years of experience, David has held progressively senior technical and management roles allowing him to "connect the dots" between the Business and IT. At Navvia, David leads the charge to bring innovative ITSM solutions to market focusing on Product Development, Marketing and Operations.

Featured Posts

An Introduction to Process Mapping

Business Process Management

An Introduction to Process Mapping

Business process mapping is an essential tool used to design, document, communicate and improve the flow of work within...

by David Mainville

Introduction to the SIPOC diagram

Business Process Management

What is a SIPOC diagram - An Introduction

A SIPOC diagram is an essential tool for designing or improving business processes. It is a concise way to identify...

by David Mainville

The Navvia Super Hero points out the direction pole of the process framework

Business Process Management

The Process Framework – A Guide for All Processes

Part one of this series focused on aligning with the strategic goals and objectives of the enterprise. The next step is...

by Chief Navvian

A Guide to Selecting a Business Process Mapping Tool

Business Process Management

A Guide to Selecting a Business Process Mapping Tool.

Successful businesses constantly look for ways to improve customer experience, increase efficiency and reduce cost....

by David Mainville

Use BPM to create a Customer First Organization

Business Process Management

Use BPM to create a Customer First Organization

There are a lot of companies vying for your business. The internet provides endless choices, and the competition is...

by David Mainville

The importance of Business Process Change Management

Digital Transformation, Business Process Management

The importance of Business Process Change Management

Digital Transformation and Process Automation remain top priorities for CIOs everywhere. The driving factor is to drive...

by David Mainville

Business Process Management and the Digital Enterprise

Digital Transformation, Business Process Management

Business Process Management and the Digital Enterprise

Organizations increasingly use digital technologies to automate business processes, improve efficiency, lower costs,...

by David Mainville

Digital Disruption and Business Process Management

Business Process Management

Digital Disruption and Business Process Management

Digital Disruption is perhaps one of the most significant challenges facing businesses. Business Process Management is...

by David Mainville

Business Process Innovation in a Rapidly Changing Business Environment

Business Process Management

Business Process Innovation in a Rapidly Changing Business Environment

You've probably heard the phrase "The Only Constant in Life Is Change."- Heraclitus. It's never been more true....

by David Mainville

Navvia's Proboto board displays a process design with workflow and statistics shapes

Business Process Management

7 Simple Rules for Process Design

Approximately four years ago, I wrote a blog post entitled "7 Simple Rules to Design a Process". It's been a popular...

by David Mainville

Navvia ITIL PMO with Proboto and Ned

Service Management Office

The Importance of an ITIL PMO

An ITIL PMO is a center of excellence bringing together a set of specialized resources to support the IT Service...

by David Mainville

User Story Mapping: A Process-Driven Approach

Webinars, Business Process Management

User Story Mapping: A Process-Driven Approach

by David Mainville

Leading a Successful ITSM Tool Implementation

Webinars, IT Service Management

Leading a Successful ITSM Tool Implementation

Anyone can implement an ITSM tool - it takes leadership to do it right! Join us on this webinar as we explore five...

by David Mainville

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