Navvia ITSM and BPM Blog | David Mainville

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David Mainville

David Mainville, CEO and co-founder of Navvia, advocates for Service and Business Process Management. With 40+ years of experience, he’s held senior roles bridging Business and IT. David drives Navvia's innovative ITSM & BPM solutions, focusing on product development, marketing, and operations.

IT Security

What Is SSO and How It Supports Your NIST Cybersecurity Goals

Single Sign-On (SSO) is a technology that allows you to log in once and access multiple applications or systems without...

by David Mainville

A circular diagram with a lock, a clock, and a blockchain node connected by dashed lines, set against an orange background with circuit patterns.

IT Service Management, IT Security

The Urgency of Cybersecurity Supply Chain Risk Management

Today’s businesses are more connected than ever. Many rely heavily on third-party vendors—like SaaS providers, managed...

by David Mainville

Three green pillars labeled ITSM, INFOSEC, and GRC stand upright; a yellow shield is centered in front of the middle pillar, all on a light green background.

IT Service Management, IT Security

The 3 Pillars of IT Security: The Synergy Between ITSM, InfoSec & GRC

Many organizations are overly dependent on security tools to protect themselves from threats; proper IT security...

by David Mainville

A lock icon labeled

IT Service Management, IT Security

The Truth Behind a Cyber Breach: How Human Error and Process Failures Lead to Security Incidents

Hollywood would have you believe that the "black hats" breach our systems through their technical prowess and mad cyber...

by David Mainville

AI robot with a cap and

IT Security

Does Your Company Have an AI Acceptable Use Policy?

With all the hype surrounding AI—and the rapid adoption that comes with it—there has never been a more important time...

by David Mainville

Illustration of a computer monitor displaying various charts and graphs, with a potted plant beside it

IT Service Management

What Are ITSM Tools? The Answer May Surprise You.

When you think about IT Service Management tools, companies like ServiceNow, BMC, and Atlassian typically come to mind....

by David Mainville

Image of a house-shaped outline with

IT Security

The Fundamentals of NIST CSF 2.0: What it is and Why Its Important

Security risks are around every corner. Organizations now, more than ever, require a structured approach to identify,...

by David Mainville

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Digital Transformation, IT Service Management, IT Security

The Strategic Benefits of Implementing ITSM Processes

The benefits of ITSM processes extend far beyond IT operations. They are essential for managing risk, driving...

by David Mainville

Illustration depicting ITSM with documents, a spreadsheet, a pie chart, and a pencil, set against a teal background with scattered circles and stars.

IT Service Management

The Business Case for ITSM Best Practices

Corporate reliance on IT Services is at an all-time high. That dependency will grow as CEOs invest in digital...

by David Mainville

Icon diagram with a central lock symbol connected to five icons: lightbulb, flowchart, growth chart, checklist, and caution symbol, on a yellow background.

IT Service Management, ITSM Best Practices, IT Security

5 Ways IT Service Management - ITSM Enhances IT Security

When thinking about IT security, tools like firewalls, virus scanning, and endpoint detection and response (EDR)...

by David Mainville

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