business process management
{tag}
-
Business Process Management Is More Than Drawing Pictures
When some people read or hear “business process management,” they think about process flowcharts and the various workflow models and pictures that business analysts create. While modelling is an important tool in business process management, (BPM) is much more than drawing some pictures with boxes and lines. Business process management is the set of skills […]
-
Business Process Management in the Age of Digital Transformation
Companies large and small are embarking on a journey of digital transformation – reinventing their operations to leverage the power of technology to provide modern customer experiences, leverage data for decision making and enable greater agility when responding to changes in the market. While digital transformation is a great buzz phrase, business process management (BPM) […]
-
Business Process Management Drives Digital Transformation – Part 3
Continuous Improvement as a culture Digital transformation takes time. By adhering to Business Process Management (BPM) practices, many goals and objectives will be met along the digital journey. But to have lasting effect, a program of continuous improvement must be adopted. Continuous improvement really should be a culture and mindset for everyone in the delivery […]
-
Business Process Management Drives Digital Transformation – Part 2
Cleaning the backlog Business Process Management (BPM) enables an organization to transform into a digital enterprise. The first step of a BPM approach to digital transformation is to understand thoroughly the current state of the products and services delivered. During the process of defining the true current state, a list of backlog items for a […]
-
The Process Framework – A Guide for All Processes
Part one of this series focused on aligning with the strategic goals and objectives of the enterprise. The next step is to establish a process framework, which will serve as the guide for all process initiatives within the organization. The framework is necessary for a consistent and effective Business Process Governance (BPG). Framework A process […]
-
Business Process Management in a time of Disruptive Change
BPM helps avoid failure Disruptive change has almost become the normal state for businesses in the 21st century. Rapid technological change, globalization, statutory changes and other factors that impact the way business works are constantly being introduced, putting businesses in a constant state of major flux. Gartner estimates that over 70% of transformation initiatives fail […]
-
Business Outcomes Drive Improvement
Business processes should not be changed simply for the sake of change. When we are looking to make process changes the reason must be to improve business performance and customer experience. If your changes will not impact these critical measurements, then you need to ask why you are making them. Making incremental changes to business […]
-
The Importance of Process Performance Management
Measure to improve Visionary management thinker Peter Drucker told us ‘you cannot manage what you cannot measure’. This applies as much to business process as it does to any other field of endeavour. If you do not define what success looks like and use a clearly established set of metrics to measure your progress, then […]
-
Maturing your Business Process Management Capability
The next steps In my last post I talked about how to start out with Business Process Management (BPM) using basic tools, such as paper and sticky notes, and simply focussing on understanding business problems. In this post I will look at what you need to consider as your BPM capability matures. Moving from the […]