The Navvia Blog

In this edition of our Process Management Minute Series, David will provide an overview of the Service Management...

IT innovation is more than having the latest technology. It's about effectively managing that technology to deliver...

An ITIL PMO is a center of excellence bringing together a set of specialized resources to support the IT Service...

In today's webinar, we host the Enterprise Service Management Office team from Columbia University. What follows is an...

Having an effective Service Management Organization is critical to successfully implementing ITSM processes and tools....

In previous posts, we suggested the Service Management Office (SMO) as a crucial part of your ITSM program. So how do...

ITIL is one of the most popular best practice frameworks for information technology practices and processes. But can a...

A successful ITSM program hinges on the design and implementation of the ITSM team structure. One effective approach is...