Questions & answers

Have questions about Navvia software and services? The answers may already be here.
If you have other questions, let us know.

  • What are the requirements for using Navvia?

    SAAS

    • Navvia is a Software as a Service (SaaS) solution hosted in the cloud. There is absolutely nothing you need to install on your end.  Refer elsewhere in this FAQ for information on our datacenters, hosting locations and security.

    Supported Browsers

    • Microsoft Internet Explorer® 11
    • Google Chrome® 53 or newer for Windows® or MacOS®
    • Apple Safari® 9 or newer for MacOS
    • We do not officially support Microsoft Edge® or Firefox® or any other browser not listed above
    • We do not officially support Navvia on mobile phones or tablets

    Supported Operating Systems

    • Windows® 7 and higher
    • MacOS® version 10.9 and higher

    Document Exports

    • Microsoft Office® 2003 and higher
    • Microsoft Office for MacOS 2011 and higher
    • Adobe® 8 and higher
    • We do not officially support other “office suites” or PDF viewers
  • Where is Navvia hosted?

    Facilities

    • The Navvia application is hosted at OnX Enterprise Solutions. OnX is one of the world’s largest enterprise data center solutions providers. They have clients and operations throughout North America and Europe, with strong alliances in Asia. They maintain multiple “world class” data-centers in the United States, Canada and the United Kingdom.
      Learn more at: http://www.onx.com

     

    Locations

    • The production instance of Navvia is located in Thornhill, ON, Canada, approximately 20 miles north of Toronto. Our Backup facility, also hosted at OnX, is located in Ottawa, ON, Canada, which is approximately 280 miles from Thornhill.

     

    Audits

    • OnX datacenters undergo annual SSAE 16 SOC 1 Type 2 and SOC 2 Type 2 audits. Copies of the most recent reports are available upon request.
      Navvia also conducts an annual penetration test of the application.
  • How secure is Navvia?

    Application Security

    Our Navvia application has been architected from the ground up to be safe and secure:

    • No use of Open Source software
    • Build on the latest versions of Microsoft IIS, Microsoft SQL and Microsoft .NET
    • Use of secure sockets, port 443 with a Security certificate issued by Network Solutions
    • AES-256 encryption for all data communications
    • All other server ports are locked down with the exception of port 3389 which is protected by IP address filtering and 2-factor authentication
    • Support for complex passwords
    • Ability to restrict user access by IP address
    • Support for Single Sign On (SAML 2.0)

     

    Physical Security

    We house the application at a world-class datacenter:

    • 24×7 onsite security staff
    • Video surveillance
    • Biometric security
    • Physical access controls
    • Advanced fire detection and suppression systems
    • 24 X 7 network and system monitoring
    • Firewalls, DMZ and intrusion detection and prevention systems
    • Backup air conditioning and power systems including generators
    • Automated “disk to disk” offsite backups (encrypted)

     

    Penetration Testing

    • Navvia conducts a semi-annual penetration test of the production system. Navvia support staff reviews results of the test and any identified issues are prioritized and remediated as quickly as possible based on the impact and urgency of the issue.
    • The test is performed by IPS (www.ipsnetworks.com). Founded in 2001, IPS is a national leader in information security, compliance and managed services. IPS uses best of breed network and security products combined with industry-leading security practice methodologies to provide protection from today’s dynamic security threats.
    • Clients are permitted to conduct their own penetration test of the Navvia software. These tests must be scheduled with Navvia and are conducted at the client’s expense. To schedule a test please contact support @ navvia.com.
  • Is my data backed-up and safe?

    Backup Frequency

    • We perform a daily backup of our production, test and development servers. We also perform a daily database backup. In addition we perform incremental backups every 4 hours. We also perform an hourly backup of our database transaction log for point in time recovery. Backups are automated and electronically monitored. We are alerted if a backup fails.
    • The production database is also mirrored at the disaster recovery site.

     

    Offsite Storage

    Backups are transmitted electronically (disk-to-disk) to the backup facility. The database backups are retained for 7 days and the daily backups for 1 month.
     

    Security

    All backups are encrypted using AES 256 bit encryption.

  • What is your disaster recovery plan?

    The Plan

    • Our hosting partner performs system monitoring and alerts Navvia in the event of a system outage. Navvia also performs separate application monitoring that provides automated alerts to the Disaster Recovery Process Manager who in turn updates the Process Owner.
    • The Process Owner evaluates the situation and a decision is made whether to declare a disaster.
    • Once declared, the Process Manager administers the disaster recovery with the technical assistance of the Technical Architect.

     

    Testing

    • Production data is mirrored to the backup facility.
    • A test of the mirrored environment is done monthly. This ensures the backup facility is ready in the event of a disaster. Results of the monthly test are documented.
    • A test of the full DR plan is done annually. Results of the test are documented. The DR plan is reviewed annually.

     

    Customer Notification

    • Clients are notified by email if a disaster is declared.
    • Our RTO (Recovery Time Objective) is up to 8 hours.
    • Our RPO (Recovery Point Objective) is up to 4 hours.
  • What training and support is available from Navvia?

    Navvia has a variety of training and support options. Custom offerings can can be made available through our professional services team.

    Product Training

    • Virtual instructor led training (via internet) is available on a weekly schedule
    • Recorded versions of the product training are also available upon demand

     

    ITSM training

    • Included FREE with the Navvia subscription is access to a curriculum of virtual instructor led training and recorded ITSM courses. Courses include:
      • ITIL® in 10 minutes
      • ITSM Overview
      • ITIL® Foundation
      • ITSM Awareness, IT Governance, Process Assessment and Effective Process Design
    • Value priced CBT courses are also available on demand. Courses include:
      • ITIL® Lifecycle
      • ITIL® Capability
      • ITIL® MALC
      • ISO20000®
      • Prince2® and more

     

    Support Portal

  • Can I export my data?

    Yes, your data belongs to you and can be exported as various Microsoft Office® documents and PDF formats.

  • Is Navvia recognized in the industry?

    Yes, Navvia was recognized by Gartner as a Cool Vendor in 2014.

    cool_vendor_by_gartner 2

    Read more…

  • Have other questions?

Live demo of Navvia software

Every Tuesday at 12:00 EST | 17:00 UTC