Simple. Social. Effective.

software & services
that takes the complexity out of ITSM

“ I quickly discovered that Navvia is a fast, flexible and practical solution for assessing, designing, documenting and governing both IT and business processes. ”
Malcolm Fry

Renowned ITSM & ITIL® author

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“ Navvia struck a great balance with powerful tools that are flexible and easy to use. To top it off, communication and product support have been superb. ”
Garrett Bagby

IT Process Authoring & Governance,
SunTrust Bank

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“ Using Navvia, our organization has been able to stand up processes quickly. The pre-packaged templates gave us an excellent starting point. ”
Mike Sackler

Director IT Governance,
Loews Corporation

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“ The Navvia product allows a terrific jumpstart on ITSM process creation. ”
Thatcher Deane

Change & Configuration Process Lead,
County of Maui

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“ Navvia is currently an integral part of our ITIL journey. ”
Bob Stiffler

Manager Service Operations,
Baptist Health System

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smooth sailing in process management with Navvia

Navvia helps you design, improve & manage processes with ease. Navvia's social collaboration capability empowers you to take a people-focused approach in building effective processes.

Experience smooth sailing from here.

All the tools you need in one package

Do it yourself with training & education

Built right into Navvia are FREE online & interactive courses to help you get started. We provide both product training as well as a great curriculum of ITSM methodology courses. Everything you need to take a DIY approach to ITSM.

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The hub of your ITSM Program

Bring your process docs to the entire organization. Available freely to everyone in your organization, including access to all the great training in the Learn module, and engagement via our social platform Collaborate.

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Consulting & education services for ITSM

Just in case you need a hand

Navvia is more than software. Since 1999 we have been helping organizations with all aspects of their Service Management program.

Whether it’s an assessment, facilitating a process design, setting up an ITSM program office, selecting and implementing an ITSM tool or delivering onsite education, Navvia is here to help.

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access a growing library of relevant materials

why we created Navvia

We are people passionate about helping organizations improve business outcomes. For over a decade, our parent company, Consulting-Portal, has proven this mission by assisting countless organizations design and implement effective ITSM programs.

Passion to help becomes passion to empower. Combining our ITSM success with a desire to simplify process management, we built Navvia to reflect our guiding principle of simplicity.

Derived from the roots "navigate" and "via", our name illustrates the way we empower businesses with clear navigation to steer their ships to the desired destinations.

Software & services that take the complexity out of ITSM
Navvia is software and services designed to strip away the complexity from ITSM and ultimately improve business outcomes