The Navvia Blog

ITIL is one of the most popular best practice frameworks for information technology practices and processes. But can a...

A successful ITSM program hinges on the design and implementation of the ITSM team structure. One effective approach is...

Companies are digitally transforming their operations to improve efficiency, enhance customer experience and drive...

Visionary management thinker Peter Drucker told us, "you cannot manage what you cannot measure." These words of wisdom...

A phantom process is not documented, measured, or managed, but somehow it gets done through tribal knowledge, heroic...

Companies have never been more dependent on information technology. IT underpins business services and provides the...

Designing an ITSM process is a lot like herding cats. It's challenging, the outcomes are uncertain, and nobody is sure...