The Navvia Blog

In this webinar, we introduce the concept of Process-Driven User Stories and why this is a much better approach to...

A SIPOC diagram is an essential tool for designing or improving business processes. It is a concise way to identify...

Business process mapping is an essential tool used to design, document, communicate, and improve the flow of work...

In Today's webinar, we will be discussing how ITSM helps drive IT Automation and Digital Transformation within the...

In today’s post, we will be discussing an innovative new approach to drive Digital Transformation, we call it...

Enterprises are embarking on Digital Transformation initiatives to automate processes, improve profitability, and...

Having an effective Service Management Organization is critical to successfully implementing ITSM processes and tools....

In previous posts, we suggested the Service Management Office (SMO) as a crucial part of your ITSM program. So how do...

ITIL is one of the most popular best practice frameworks for information technology practices and processes. But can a...

A successful ITSM program hinges on the design and implementation of the ITSM team structure. One effective approach is...