Navvia ITSM and BPM Blog | David Mainville (7)

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David Mainville

David Mainville, CEO and co-founder of Navvia, advocates for Service and Business Process Management. With 40+ years of experience, he’s held senior roles bridging Business and IT. David drives Navvia's innovative ITSM & BPM solutions, focusing on product development, marketing, and operations.

Performance Management Drives Business Process Improvement

Business Process Management

Performance Management Drives Business Process Improvement

Visionary management thinker Peter Drucker told us, "you cannot manage what you cannot measure." These words of wisdom...

by David Mainville

ITIL process documentation

IT Service Management

Phantom processes and the importance of ITIL process documentation

A phantom process is not documented, measured, or managed, but somehow it gets done through tribal knowledge, heroic...

by David Mainville

IT Service Management

Why is ITSM Important to Your Business

Companies have never been more dependent on information technology. IT underpins business services and provides the...

by David Mainville

An ITSM Process Design Approach

IT Service Management

An ITSM Process Design Approach

Designing an ITSM process is a lot like herding cats. It's challenging, the outcomes are uncertain, and nobody is sure...

by David Mainville

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